Verified review
4/10 Poor
Elizabeth G.
Aug 12, 2023
Liked: Check-in, communication, location
Disliked: Cleanliness, listing accuracy
An extremely disappointing stay
We stayed at this property in April 2023, and prior to our arrival had had good communication with the owners. We had selected this property on the basis of its having two bathrooms, one of which was on the same floor as the bedroom. As the pictures show, the other bathroom was downstairs which would have meant navigating an open spiral staircase in the middle of the night.
On the day before our arrival, we received a message from the owner saying that one of the upstairs rooms (the bathroom) was "condemned". We also found on our arrival that the washing machine, which we needed because we were travelling with only hand luggage had been removed from the property. When we contacted the owners, they agreed to bring round a new machine three days into our stay.
Although the location of the property was very good and the property itself could have been equally nice, it was not very clean and was in poor repair. I injured my ankle stepping through the French windows onto astroturf with broken decking underneath.
On the day of departure, we received an email from the owners saying that we must hoover, dust, vacuum and mop the whole property or leave cash for a cleaner to do it. On our return, we clarified with Vrbo that this was against the company's rules, and that any cleaning charges should have been clear from the outset.
We made every effort to obtain a partial refund from Vrbo for our overall poor experience – without success. We recommend neither the property nor Vrbo.
Elizabeth G.
Stayed 7 nights in Apr 2023