Skip to main content
Beginning of main content

Recent guest reviews

It was an incredibly horrible experience, when I arrived they didn’t have my reservation, argued they receive reservations from “despegar.com” even when made through Orbitz and didn’t want to give me the room even showing my Orbitz confirmation.. Stieve, the person at the Front Desk with a horrible attitude unwilling to help and even disrespectful. Finally when he gave me access to the room it was a room that hadn’t been cleaned and again when I went back to Front Desk to let him know he responded with a terrible attitude questioning me if that was true. (I took pictures and video) and after showing him that he gave me another room. As you can Imagine I would never (ever) stay in this hotel, and would not recommend it. On top of that the rooms are old with extremely old towels and sheets, carpet is sticky.

good location, I was skeptical since I saw many bad reviews. but I had pleasant stay

Good air conditioning, Old room. Needs renovation. Some dirt here and there. But for the price is what I get

It was horrible! The costomer servie didn't speak any english! My fiancee ordered a bottle of champagne and he was told that it was 210 pesos. After we drank half the bottle he got the bill and the bottle turned out to be 1450 pesos! Nobody did anything to make up for the situation! Both my fiancee and I work in the hospitality industry and if there is a mess up like this, the bartender would HAVE to pay for the difference. That was not the case by any means! My fiancee is back in Canada and is writting to all travel agencies about our experience. The service in the dining room was also utterly disgraceful! We waited an hour and a half to get our meal after ordering!!! We will NEVER stay at the Holiday Inn Centro again! We are still extremely upset with what happened and and are nerved that nothing was done to help us or to make sure that the right thing was done!!! It is a Holiday Inn which gives it the same standards as all others. And in Canada the bartender would have had to cover the difference because it's one of their policies!!! I do hope that this issue gets resolved and please forward this to the Holiday Inn head office otherwise legal action will be taken!!!

side seen

La habitación no estaba lista a tiempo No abia toallas en la abitacion.

Padre Mier 194 Pte. Monterrey NL

Hotel highlights

  • Walking distance to Barrio Antiguo and Macroplaza
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

Located in Monterrey Centro, Travohotel Monterrey Histórico is within a 5-minute walk of popular attractions such as Barrio Antiguo and Macroplaza. This hotel has 198 rooms and welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and free self parking.


Dining

Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


Rooms

Travohotel Monterrey Histórico's 198 air-conditioned rooms provide free local calls and desks. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Free toiletries are also available.


Property features

At Travohotel Monterrey Histórico, guests have access to free WiFi in public areas, a meeting room, and laundry facilities. You can take advantage of free parking, along with an airport shuttle for a fee. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. This smoke-free hotel also has a banquet hall.

Room options

Standard Room, 1 Double Bed

1 Double Bed | Sleeps 2

Standard Room, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for Travohotel Monterrey Histórico

Everyone (2) Couples (3) Business (1)
1
Partner Couples

It was an incredibly horrible experience, when I arrived they didn’t have my reservation, argued they receive reservations from “despegar.com” even when made through Orbitz and didn’t want to give me the room even showing my Orbitz confirmation.. Stieve, the person at the Front Desk with a horrible attitude unwilling to help and even disrespectful. Finally when he gave me access to the room it was a room that hadn’t been cleaned and again when I went back to Front Desk to let him know he responded with a terrible attitude questioning me if that was true. (I took pictures and video) and after showing him that he gave me another room. As you can Imagine I would never (ever) stay in this hotel, and would not recommend it. On top of that the rooms are old with extremely old towels and sheets, carpet is sticky.

By on Nov 19, 2019

Review comment responded on Nov 27, 2019

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

4
Everyone

good location, I was skeptical since I saw many bad reviews. but I had pleasant stay

By on Oct 1, 2018

3

short stay

Couples

Good air conditioning, Old room. Needs renovation. Some dirt here and there. But for the price is what I get

By on Sep 8, 2015

1

the worse experience of my life

Couples

It was horrible! The costomer servie didn't speak any english! My fiancee ordered a bottle of champagne and he was told that it was 210 pesos. After we drank half the bottle he got the bill and the bottle turned out to be 1450 pesos! Nobody did anything to make up for the situation! Both my fiancee and I work in the hospitality industry and if there is a mess up like this, the bartender would HAVE to pay for the difference. That was not the case by any means! My fiancee is back in Canada and is writting to all travel agencies about our experience. The service in the dining room was also utterly disgraceful! We waited an hour and a half to get our meal after ordering!!! We will NEVER stay at the Holiday Inn Centro again! We are still extremely upset with what happened and and are nerved that nothing was done to help us or to make sure that the right thing was done!!! It is a Holiday Inn which gives it the same standards as all others. And in Canada the bartender would have had to cover the difference because it's one of their policies!!! I do hope that this issue gets resolved and please forward this to the Holiday Inn head office otherwise legal action will be taken!!!

By on Mar 31, 2010

3

unbeatable price

Business

side seen

By on Aug 11, 2009

3
Everyone

La habitación no estaba lista a tiempo No abia toallas en la abitacion.

By on Apr 2, 2019

Review comment responded on Apr 30, 2019

Gracias por hacérnoslo saber. Lamentamos las molestias que sufrió durante su alojamiento ya que no eso no representa nuestros estándares habituales. Compartiremos su opinión con nuestro personal e implementaremos los cambios necesarios. No dude en ponerse en contacto para poder ofrecerle más ayuda en siguiente visitas a nuestro Hotel. Esperamos que vuelva a alojarse con nosotros para poder mostrarle nuestro verdadero nivel de servicio

Travohotel Monterrey Histórico

Padre Mier 194 Pte., Monterrey, NL 64000
url importing https://www.orbitz.com/Monterrey-Hotels-Travohotel-Monterrey-Histórico.h10967994-p2.Hotel-Reviews