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Krystal Monterrey

Property class: 4

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Photo gallery for Krystal Monterrey

Lobby
Lobby
Minibar, in-room safe, iron/ironing board, free cribs/infant beds
View from property
Breakfast, lunch, dinner served; Mexican cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Calle Corregidora 519, Monterrey, NLE, 64000
  • Place, Macroplaza
    ‪5 min walk‬
  • Place, Auditorium Pabellón M
    ‪7 min walk‬
  • Place, Santa Lucia Riverwalk
    ‪9 min walk‬
  • Airport, Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.)
    ‪28 min drive‬

Room options

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The price is $122
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Total with taxes and fees
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About the neighborhood

Monterrey

Located in Monterrey Centro within a short walk of Macroplaza, Krystal Monterrey is within a mile (2 km) of other popular sights such as Fundidora Park. This 4-star hotel has 207 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Fuente de la Vida o Neptuno - 3 min walk - 0.2 miles
  • Macroplaza - 5 min walk - 0.3 miles
  • Auditorium Pabellón M - 7 min walk - 0.4 miles
  • Santa Lucia Riverwalk - 9 min walk - 0.5 miles
  • Fundidora Park - 4 min drive - 1.0 mile

Getting around

  • General I. Zaragoza Station - 4 min walk
  • General Mariano Escobedo Intl. Airport (MTY) - 27 min drive

Restaurants

  • ‪Sierra Madre Brewing Co. - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Panem At Hotel Kavia - ‬2 min walk
  • ‪1900 - ‬1 min walk
  • ‪Zhen bao express - ‬3 min walk

About this property

Krystal Monterrey

Guests staying at Krystal Monterrey enjoy an indoor pool, a gym, and a sauna. You can take advantage of free parking, along with an airport shuttle. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a business center.
LCD TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Sofa beds, minibars, and coffee makers are also standard.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Similar properties

Interior
Krystal Monterrey
Monterrey Centro
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
8.4 out of 10, Very Good, 2,118 reviews
$83 nightly
The price is $98
May 14 - May 15
Total with taxes and fees
Krystal Monterrey

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to noon for a fee: MXN 224 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Cafe Flores

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 7 meeting rooms
  • Business center
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 12 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets (service animals welcome)

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 224 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

Fiesta Americana Hotel Monterrey
Fiesta Americana Monterrey
Fiesta Monterrey
Monterrey Fiesta
Fiesta Americana Centro Monterrey Hotel Monterrey
Fiesta Americana Monterrey Hotel
Monterrey Fiesta Americana
Krystal Monterrey Hotel
Krystal Monterrey Monterrey
Krystal Monterrey Hotel Monterrey

Frequently asked questions

Are free cancellation options available at Krystal Monterrey?

Krystal Monterrey offers free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

What can I see close to Krystal Monterrey?

This hotel is situated in Monterrey Centro, just steps from Monterrey Metropolitan Museum and Faro de Comercio, and within a short walk of Macroplaza. You'll also find Fundidora Park and Arena Monterrey within a short drive.

Does Krystal Monterrey include a casino?

No, Krystal Monterrey doesn't have a casino.

Is there an indoor pool at Krystal Monterrey?

Yes, this hotel has an indoor pool.

Does Krystal Monterrey have a restaurant that serves breakfast?

Yes, Krystal Monterrey serves buffet breakfast for a surcharge each morning at Cafe Flores.

Does Krystal Monterrey allow pets to stay for free?

No, pets aren't allowed at Krystal Monterrey though service animals are welcome.

What is the closest airport to Krystal Monterrey?

The closest major airport to Krystal Monterrey is General Mariano Escobedo Intl. Airport (MTY), which is 19.9 mi away (27 minutes by car).

Krystal Monterrey Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 135 out of 264 reviews
Rating 8 - Good. 71 out of 264 reviews
Rating 6 - Okay. 32 out of 264 reviews
Rating 4 - Poor. 17 out of 264 reviews
Rating 2 - Terrible. 9 out of 264 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Bryan

Business traveler
Liked: Cleanliness, staff & service, amenities
Toilet wouldn't flush more than once an hour. AC didn't work Power in the building was intermittent in the rooms and required walking the stairs 8 flights up Bedding was worn-out They need it renovate
Stayed 4 nights in Jan 2026

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, amenities
The room was old and did not have any serious amenities. The bathroom was moldy. The water did not come out properly and it was very shabby. The hotel is seriously out of date and the staff were very shoddy in dealing with any problems. I stayed six days, but would have left after the first day if I could’ve been assured of a refund for my stay. I would not recommend at this hotel.
Stayed 5 nights in Oct 2025

10/10 Excellent

Adrian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Carlos

Stayed 2 nights in Apr 2025

6/10 Okay

Angel

Traveled with partner
The hotel is localized very closely to Parque Fundidora.
Stayed 3 nights in Mar 2025

6/10 Okay

Alberto

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities
Muy mala experienvia en el Krystal Monterrey. No servia el aire acondicionado en la habitacion. Orbitz por favor saquen de su site que dice q tiene alberca… no la tiene y hacen mas de 5 años q no tiene. La convirtieron en espacio para conferencias. Las personas q alli trabajan la mayoria son demaciado serias. No son amables… aparte de los del desayuno y uno de los maleteros. El cuarto dejo mucho q pensar. Las llaves del agua son viejas y tiran agua por todos lados… el hotel tiene mas de 30 años y asi mismo las toallas tienen el mismo tiempo. Todas deshiladas y viejas. La realidad q le doy 3/10. La ubicacion no es mala pero esta miy feo al salir por el lado del restaurante… todo sucio y apesta mucho. Una de las noches la temperatura subio a 82F q don 28C y nonpodiamos dormir… el aire lo controlan en el hotel pues ni modo tubimos que hecharnos agua por encima fria por poder descansar un poco. La verdad me arrepiento de haberme quedado aqui. Sorry!
Stayed 3 nights in Jan 2025

10/10 Excellent

benjamin, yakima

Business traveler
Liked: Amenities, property conditions & facilities
Goof
Stayed 5 nights in Nov 2024

10/10 Excellent

Sheldon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has great and attentive staff; they even surprised us with dessert after we told them I was celebrating my anniversary. It is conveniently located near the Musuems, Paseo Santa Lucia, Barrio Antiguo, Mercado Juárez, and it’s an easy pick up point for any uber or excursion. It’s about a 10-15 minute ride to San Pedro Garza/Fashion Drive Mall and pretty convenient to the soccer stadiums.
Stayed 4 nights in Nov 2024

8/10 Good

Luis Fernando, Bakersfield

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Good value for the money. Well located
Stayed 5 nights in Oct 2024

10/10 Excellent

MARIA, CADDO MILLS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this Hotel.
Stayed 2 nights in Sep 2024

10/10 Excellent

GUILLERMO

Stayed 2 nights in Aug 2024

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel the staff was very friendly. Our room had a excellent view of the city and very clean. The only thing I did not enjoyed was the parking i mean, you have to pay 160 for parking valet and you got to show a receipt to be able to go to your vehicle. I know they do it for security purposes but other than that my family enjoyed it here.
Stayed 2 nights in Jul 2024

8/10 Good

Jose Esteban Rodriguez

Liked: Cleanliness, staff & service, amenities
Pool was out of service.
Stayed 4 nights in Jun 2024

10/10 Excellent

Htet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is centrally located. Staffs are nice.
Stayed 1 night in May 2024

8/10 Good

carlyle, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the second time that we have stayed at this hotel. There were no negatives about this second time around experience. The hotel is absolutely beautiful. It truly is a three and a half star rated hotel. And to top everything off the rate was only 64 dollars for a night. If you are looking for a room for a night or two in grand old Monterrey, this hotel is worhty of your attention.

10/10 Excellent

Cesar, Frisco Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great bed! Frenar location!

10/10 Excellent

freddy, laredo tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very nice and comfortable

very nice

6/10 Okay

Blanca, Houston

Nice, great to walk around

Nice hotel but a little old. Hard to get there.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

Good

Good, I enjoy my night at this hotel, I used to stay at Hotel Monterrey, but since I stay one night at Fiesta Americana, it becomes my favorite hotel near Macroplaza and Barrio Antiguo

8/10 Good

Riedman

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Moe, CA

Liked: Staff & service

Hotel showing its age

Hotel needs to be refurbished and showing its age. Hotel TV should add English news channels such as Fox new and Fax Business. Food selections in the menu should be revamped however the buffet selections are great.

10/10 Excellent

nelson, new jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel love it

The hotel is in a great location if you are trying to visit Monterrey nl. The staff is great. I hove to come back soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in the heart of Monterrey

The location is perfect - right beside the Macroplaza and just off the main pedestrian shopping area. The room was large and comfortable. Wifi worked great. Big bar and restaurant off the lobby. The area was a ghost town at night, but there are convenience stores and a few close restaurants. I had issues with my key card a few times,no big deal though. Taxis right out front 24/7. Definitely check out the riverwalk when you're here - one of the nicest tourist attractions in all of Mexico.