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Couples Sans Souci All Inclusive

4.5 out of 5.0

Recent guest reviews

Wonderful place to stay! We had a great time and will definitely return. We were greeted with champagne and cool towels upon arrival at the resort. Check in was a breeze and we were in our room in no time. Food was delicious and so were the various drinks consumed. We had a one-bedroom ocean suite with an amazing view. The staff was awesome! Very friendly and accommodating. Jamaican people are awesome! Loved Couples San Souci!!

I had a good experience. Not your typical all inclusive, you have to ask for almost everything. Transportation to the beach and restaurants could be better. The rooms could use some makeovers, eg, sticky drawers, broken sinks, etc. this is not comparable to other all inclusive at the same price!

We have stayed at 3 Sandals resorts in the Caribbean and thought we would try a Couples as some friends said it was similar. It was a nice resort and the food was excellent, but it didn't compare to Sandals and was not what we were used to. There was no beach volleyball and very few activities. Even the events on the schedule, when we showed up, were cancelled or not where they were supposed to be with no communication of the change. The rooms were very spacious and the view was great, but the sheets were so itchy and rough. I was woken up several times every night by voices, horns, and loud noises. I am a sound sleeper, but you can hear EVERYTHING and I did not sleep well this week. If you are looking for a relaxing, quiet, low key resort, this might be for you.If you are looking for activities and to "join in", look elsewhere.

We were here for a week in April. The staff, pools, restaurants, food, etc. were great. It never felt crowded and it's truly all-inclusive. If you're looking for a couple of slight negatives: the beach is small and shallow, limited entertainment options on resort and room service was so-so.

We stayed for a full week and loved every minute! Staff is extremely friendly, resort is perfectly tucked away in your own cove with private beach. The view is breathtaking, would highly recommend if you are looking for a romantic and relaxing stay with a beautiful view!

We stayed in a penthouse you would think the best quality room. Our view was awesome,but the roof leaked in the main area the bathroom was of motel 6 quality. We had limited water pressure in the shower. I requested to be moved on our second day no management followed. Day 4 I requested a manager they were very confrontational. On the 5th day I came to the room and they had roofers hammering and installing tarps to our roof. No one notified us from hotel staff warning of repairs. The final day the tub spigot came off in my hand while pulling up for a shower. Needless to say I blew my stack. They offered free two night the next time, basically handing me a 3000.00 expense in the future. First, night we had 8:30 reservation was served cold chicken even though we ordered Cornish hen. In the beach bar a actual hair was dispensed from the soft serve ice cream machine. If staying at the resort make sure to NOT stay in the EVERGREEN section these are not remodeled. If you are going for a relaxing peaceful time EVERGREEN section is overwhelmed by the Ballon Bar music at night. The ground staff always friendly. The food was good excluding cold chicken and hairy ice cream. The dive shop guys made the trip worth while.

Great place to take your honeymoon !!! Super friendly staff, beautiful views. Awesome beaches

We absolutely loved our stay at Couples San Souci! The hotel is one with nature, gorgeous views, private beaches, great food, and lots of activities. It is definitely worth the money for the room, the views, great food, personable staff, and so many amenities. Our favorite days were lunch on the beach and enjoying the water sports that were included in the stay including paddle boating, paddle boarding, sailing, scuba diving, and snorkeling. We can't wait to go back for our next stay!

we loved the resort ! the construction from the remodeling was quite bothersome....and 1 restaurant was closed but all in all we loved the quaint,privacy of the resort !

This was a lovely place to stay. The resort exceeded our expectations in everything. If you like a more relaxed environment, this place is for you. The food is FANTASTIC and the staff is incredible. We checked out Tower Isle for a day and came to the conclusion that Sans Souci is much better. We highly recommend this place. p.s. Don't go on the shopping excursion. It's a waste of time.

Airport If you land between 11:30AM and 1:15PM (Many planes land during this time frame. I highly recommend Club Mobay ($50.00 for arrival per person or $80.00 both arrival and departure). If you do not use Club Mobay you will need to stand in line to go through Immigration (Use the bathroom facilities on the plane before you land and make sure the front and back of the card is filled out). Every family unit you are in front of will save you at-least 5 minutes. The Couples reception area is efficient and they have their own bathrooms. You will need to tip the porters and driver about $5.00 each. It is about a 2 hour trip to the resort. A little shorter if you do not take a pit stop on the way to the resort. All the rooms are nice I like the 2nd or 3rd floor of building D. F and G have good views but you can hear the bands until they close around 11:00PM. They are redoing all the Rooms (Oceanfront) in Buildings A & B (Though some have very little view unless you are on the 3rd floor. There are a lot of steps. If you have trouble with steps stay in Buildings A & B and take the Shuttle to the other-side of the Resort for dinner or to the Spa and Mineral pool. All the rooms are somewhat dated but very clean and the gardens around the resort are breathtaking. After you check in go directly over and book your entree restaurants (DO NOT GO TO YOUR ROOM FIRST). Also book your Dunns River Falls Trip (Remember to tip your guide at Dunns River $5.00 to $10.00 per person. It is a great trip. The repeaters dinner is the best of any of the Couples Resorts. Do not miss it. Casanova in my opinion is the best of the two Entree Restaurants though both are great. The Bella Vista is also a wonderful choice on the water - No Reservation Required. Palazzina is the other entree Restaurant which is being redone in July 2015 and Closed until November 1st 2015. The Starlight Gayla on Fridays is wonderful a do not miss. The Tuesday Beach Party has mixed Reviews so we opted to eat at the one entree restaurant (Need a reservation) that was open. The Veggie Bar (Near the Mineral pool) has great food at Lunch and is the only place that has the Sweet Potato Chips that Couples is known for. The service is extreamly slow and the few chairs they have are normally in the Sun. Bella Vista is the place to have lunch. Their Snapper sandwich and Jerk Chicken are both very good. The Balloon Bar is nice but it is always warm (Never seems to have a breeze. The Martini Bar is a must. Go on the orientation tour (10:00AM and 5:00PM every day) so you can see what the resort has to offer. You will also see many of the extreamly scenic spots at the resort. The Nature walk is another do not miss on Wednesday and Sundays at 8:00AM I think. Pools are nice at the Resort far nicer then Couples Tower Isle (Not worth doing a day trip to Tower Isle unless you want to go to the au-natural island which is very unique. Under the Bridge near the Mineral Pool at Sans Souci there is a Sauna which has beach towels in-case you need one. The Beach is far larger then Couples Tower Isle but shade is at a premium. You need to take your towels down and save a spot before 8:00AM. Take advantage of all the water sports. They will teach you how to use all the equipment even the catamarans. We have been to Couples 5 times over the past 2 1/2 years. This is my second favorite Couples Resort.... my wife's second favorite is Swept Away. Couples Barbados was both of our favorites but it is no longer a part of the Couples chain. It is now owned by Sandals and the price of the room we had has doubled. Departure will be 4 hours before your flight so you may need to have room service in order to eat in the morning. I hope this has been helpful. Please feel free to contact me if you have any questions.

The experience was better than we could have hoped for. My husband and I wanted a place to unwind and relax and San Souci provided that for us. But the resort offered lots of water activities, excursions to different places, and a full itinerary of nightlife activities for those who wished for them. What I simply can not say enough great things about are the restaurants. They were outstanding. The entire staff went out of their way to do whatever they could to make the stay as wonderful as they could. My husband and I are going back. The one down side is we both put on weight, in spite of using the wonderful gym everyday.

We had previously stayed at a different Couples resort and enjoyed the entire experience. We decided to try the Sans Souci resort to compare and we could not have been more satisfied with the experience. The resort itself was smaller than the one we had stayed at previously, but the experience was just as satisfying. The entire staff of the resort were extremely helpful and friendly. They made the stay a very memorable one. We were very lucky in being present while the resort celebrated it's 9th anniversary, and we were treated to one of the most spectacular parties ever. It was a full blown circus event that we will always remember with awe. We can't wait for our next visit.

Everything was excellent for our Honeymoon, Everything is always excellent at Couples. 4th trip. OUR ONLY ISSUES WERE WITH US AIR

Our second visit to CSS. Loved it. Can't wait to go back.

A complete chill out. All the staff are friendly and helpful. A massage in one of the cabanas listening to the waves below..bliss. One of the best all incusive resorts.

Despite the fact that the property is showing some age, the staff are fabulous, the food is good and the location rocks.

The real jewel of San Souci is the staff. They exceed every wonderful thing I have heard about the warmth of the Jamaican people. A close second was the food (my biggest concern with an all-inclusive). The food was amazing!!! At first I felt the portions were small but with so many choices I found that the small portions meant more variety. Top self liquor was also available, ie. Crown etc. Very very romantic! You can meet LOTS of great people or go off on your own to a more secluded spot. Dining can be very casual but if you want to eat upscale be sure to take evening wear. Overall it was a fabulous trip. Thanks Couples San Souci!!

We spent two weeks over Christmas at this lovely resort and enjoyed our stay thoroughly. The spread-out property features beautiful tropical scenery, staffers are friendly and helpful, food and drink are excellent and plentiful, and all-inclusive really means all-encompassing all inclusive. We liked the fact that guest couples included adults of all ages. One caution: The resort is set on a vast hillside and contains many steps, so I don't recommend it for folks who have trouble walking -- although I managed quite well with my two hip replacements. Also, some of the amenities are somewhat dated, but that is part of the charm.

My wife and I were looking for a place for our honeymoon (18 years later) as well as her birthday. CSS was the perfect place to do so. The staff at CSS will pamper you. In fact, they never said no to any reasonable request. Want more coffee/drinks/food brought to your room? No problem. They are there to please you. The rooms need updating but they were clean. We were disappointed that we didn't get the room that we had reserved. They gave us another for one night (with a $100 resort credit) and then put us in a upgrade for the rest of the week. We were fine with this arrangement, but on the day that we were supposed to move to our new room, they kept putting us off - first telling us to call at 9, then at 9:30, and so on, etc. We finally stopped calling at around 2 PM and decided to simply relax on the beach. After we got back to our room around 4, they then called US, and seemed to be perturbed that we hadn't been waiting for their call. Unbelievable. So with the exception of that snafoo, the week was glorious. The food was excellent - weather, water, - everything.

Ocho Rios P O Box 103 St Ann Ocho Rios Saint Ann

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a 5-minute walk of Prospect Plantation, Couples Sans Souci All Inclusive is within a 15-minute stroll of White River Reggae Park. This 150-room, 4.5-star resort has 4 outdoor pools along with a private beach and a full-service spa. It's also near Turtle Beach and Reggae Beach.


Dining

Free breakfast is included with your stay. This resort is home to 5 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service.


Rooms

The 150 air-conditioned accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. IPod docks, minibars, and coffee makers are other standard amenities.


Property features

Awarded Conde Nast Gold List status in 2013, Couples Sans Souci All Inclusive features a private beach, a full-service spa, and 4 outdoor pools. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and tours/tickets. Other amenities at this adults-only resort include a fitness center, a spa tub, and a sauna.

Room options

Deluxe Ocean Verandah

King 1 | Sleeps 2

Deluxe Ocean

King 1 | Sleeps 2

One Bedroom Ocean Suite

King 1 | Sleeps 2

One Bedroom Beachfront Suite

King 1 | Sleeps 2

Guest reviews for Couples Sans Souci All Inclusive

Everyone (5) Couples (61) Family (1) Friends (1)
5

wonderful vacation!

Everyone

Wonderful place to stay! We had a great time and will definitely return. We were greeted with champagne and cool towels upon arrival at the resort. Check in was a breeze and we were in our room in no time. Food was delicious and so were the various drinks consumed. We had a one-bedroom ocean suite with an amazing view. The staff was awesome! Very friendly and accommodating. Jamaican people are awesome! Loved Couples San Souci!!

By , from Oklahoma on Jan 9, 2018

3

nice, could use some modernization

Everyone

I had a good experience. Not your typical all inclusive, you have to ask for almost everything. Transportation to the beach and restaurants could be better. The rooms could use some makeovers, eg, sticky drawers, broken sinks, etc. this is not comparable to other all inclusive at the same price!

By , from maryland on Jan 4, 2018

Review comment responded on Jan 8, 2018

Thank you for your recent review. The Management team would like to apologize for the short comings that was experienced while staying with us. We will definitely look into having the issue addressed so no other reoccurrence of same is done.

2

excellent food, but lacked activities

Everyone

We have stayed at 3 Sandals resorts in the Caribbean and thought we would try a Couples as some friends said it was similar. It was a nice resort and the food was excellent, but it didn't compare to Sandals and was not what we were used to. There was no beach volleyball and very few activities. Even the events on the schedule, when we showed up, were cancelled or not where they were supposed to be with no communication of the change. The rooms were very spacious and the view was great, but the sheets were so itchy and rough. I was woken up several times every night by voices, horns, and loud noises. I am a sound sleeper, but you can hear EVERYTHING and I did not sleep well this week. If you are looking for a relaxing, quiet, low key resort, this might be for you.If you are looking for activities and to "join in", look elsewhere.

By , from Iowa on Nov 27, 2017

Review comment responded on Dec 6, 2017

Dear guest, Thank you for your recent review. Please note we are looking into your concern and will make every effort to correct same. Hope this did not hinder your vacation at all. Warm Regards

5

excellent couples resort

Couples

We were here for a week in April. The staff, pools, restaurants, food, etc. were great. It never felt crowded and it's truly all-inclusive. If you're looking for a couple of slight negatives: the beach is small and shallow, limited entertainment options on resort and room service was so-so.

By on May 9, 2017

5
Everyone

We stayed for a full week and loved every minute! Staff is extremely friendly, resort is perfectly tucked away in your own cove with private beach. The view is breathtaking, would highly recommend if you are looking for a romantic and relaxing stay with a beautiful view!

By on Feb 7, 2017

2

disappointing

Couples
View Roof Leak Awesome Shower Call a Handy Man

We stayed in a penthouse you would think the best quality room. Our view was awesome,but the roof leaked in the main area the bathroom was of motel 6 quality. We had limited water pressure in the shower. I requested to be moved on our second day no management followed. Day 4 I requested a manager they were very confrontational. On the 5th day I came to the room and they had roofers hammering and installing tarps to our roof. No one notified us from hotel staff warning of repairs. The final day the tub spigot came off in my hand while pulling up for a shower. Needless to say I blew my stack. They offered free two night the next time, basically handing me a 3000.00 expense in the future. First, night we had 8:30 reservation was served cold chicken even though we ordered Cornish hen. In the beach bar a actual hair was dispensed from the soft serve ice cream machine. If staying at the resort make sure to NOT stay in the EVERGREEN section these are not remodeled. If you are going for a relaxing peaceful time EVERGREEN section is overwhelmed by the Ballon Bar music at night. The ground staff always friendly. The food was good excluding cold chicken and hairy ice cream. The dive shop guys made the trip worth while.

By , from Indianapolis, IN on Jan 3, 2017

4
Everyone

Great place to take your honeymoon !!! Super friendly staff, beautiful views. Awesome beaches

By on Oct 10, 2016

5

amazing couples getaway

Couples

We absolutely loved our stay at Couples San Souci! The hotel is one with nature, gorgeous views, private beaches, great food, and lots of activities. It is definitely worth the money for the room, the views, great food, personable staff, and so many amenities. Our favorite days were lunch on the beach and enjoying the water sports that were included in the stay including paddle boating, paddle boarding, sailing, scuba diving, and snorkeling. We can't wait to go back for our next stay!

By on Oct 26, 2015

5

nice place

Couples

we loved the resort ! the construction from the remodeling was quite bothersome....and 1 restaurant was closed but all in all we loved the quaint,privacy of the resort !

By on Sep 23, 2015

5

awesome honeymoon

Couples

This was a lovely place to stay. The resort exceeded our expectations in everything. If you like a more relaxed environment, this place is for you. The food is FANTASTIC and the staff is incredible. We checked out Tower Isle for a day and came to the conclusion that Sans Souci is much better. We highly recommend this place. p.s. Don't go on the shopping excursion. It's a waste of time.

By on Jul 8, 2015