They said thermal pool is closed last minute. That was our key attraction and we paid quite some premium for that. This is totally misleading advertising. We should at least get a partial refund
We had a good experience at the hotel with the staff, but they charged us again for the room because they said it not refundable and we must pay when we checked in. We thought Orbitz had not paid them so we complied. First time we have been "duped" by a hotel in years of travelling with Orbitz, or so we think. We will recheck all our charges for hotels on this trip to Greece to be sure.
Mitsis Galini places you next to Agios Panteleimon Church and within a 5-minute walk of Kamena Vourla Hot Spring. This 226-room, 5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and free breakfast.
Free buffet breakfast is served each morning from 7:00 AM to 10:30 AM. Enjoy a bite to eat at the hotel's buffet restaurant, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room.
For entertainment, guests can expect to find flat-screen TVs. Bathrooms have hair dryers, slippers, and bathrobes. Other standard amenities include minibars, coffee makers, and safes. Housekeeping is not available.
Guests of Mitsis Galini have access to a full-service spa, 2 outdoor pools, and a children's pool. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this beach hotel include a 24-hour gym, a sauna, and free WiFi in public areas.
They said thermal pool is closed last minute. That was our key attraction and we paid quite some premium for that. This is totally misleading advertising. We should at least get a partial refund
We had a good experience at the hotel with the staff, but they charged us again for the room because they said it not refundable and we must pay when we checked in. We thought Orbitz had not paid them so we complied. First time we have been "duped" by a hotel in years of travelling with Orbitz, or so we think. We will recheck all our charges for hotels on this trip to Greece to be sure.
Dear, I'm really sorry to hear that. I' m sure it was a mistake. I can assure you that Orbitz is a SECURE way to travel. Please do not hesitate to contact me if you need any help.