Very clean
I like staff
Close parking, well kept lawns, nice stay.
The lobby was clean enough, but the room was really in need of a refresh. There were broken tiles on the floor, the sink didn’t drain, the AC unit was noisy, the bathroom and ceilings were in disrepair.
Stayed with my children and we all loved it. Very spacious. Pool and hot tub were amazing. I would definitely stay at this hotel next time.
Nice room. Clean. No problems at all.
Great location. Nice facility. Hallway carpets looked like they could do with a good shampooing.
Safe and convenient. Good location. Easy in and out.
Worst hotel experience ever. Checked in through dirty rooms. And have to do room moved three times. All rooms that moved to, seem like someone was stay in there before. All hallways are so dirty. I should have listen to the reviews about this property. Never ever recommend anyone to stay with this location. Never seen Holiday Inn Express & Suites these worst before.
Have used this hotel two times in the past 3 months and had to change rooms both times. First stay- no tv in the room. Second stay - refrig was not working - due to the cord being too short to reach the plug. SERIOUSLY??? This last time, the owner decided to yell at the on-duty desk person. All of us at breakfast got to listen. Wow, how unprofessional. Doubt I will use this hotel again.
Clean plus a very friendly staff. It meet all of my expectations.
It was very clean and new. Staff was friendly. 👍👍👍
The hotel was super clean breakfast was great and staff was wonderful!!My daughter took my grandkids to pool and staff brought them swimmies and when she left blanket and barbie they saved them for her!They really went out of their way to make our stay great!Also they were renovating and we got a room no one had used yet so it was great!!Would go back again!
Myself and 2 friends were there for the tunnel hill 50 miler. No hot water for 2 days and after 50 miles one thing you look forward to is a HOT shower!! The bathroom sink also didn't drain. And there was very poor lighting, and the tv broke and we had to call maintenance. Not a good experience overall.☹
Very nice hotel and friendly people working there.
Nice Lobby! Wonderful front desk and manager. Upon our arrival at our first room the room had an unknown odor and the bathroom was dirty. The manager moved us to another room which was much better than the first one.
As any can imagine, when you are making a move across the country one might expect a little bit of comfort. This hotel was in an area that was about 25 minutes from any actual restaurants or stores. The worst part of this stay was that we had asked for a non-smoking room and our room still smelled like someone smoked 20 packs a day specifically in that one. Though, they were all full and couldn't move us anywhere else. With an infant in tow it just wasn't comforting and the man behind the front desk barely spoke English. We were too excited to get out of there the next morning.
Holiday Inn Express Metropolis, an IHG Hotel places you next to Fort Massac State Park and within a 5-minute drive of Ohio River. This 75-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Start your day off right with a free buffet breakfast, served on weekends from 6:00 AM to 9:00 AM. You can sip a beverage at the coffee shop/cafe.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds are dressed in Egyptian cotton sheets. Coffee makers, free local calls, and safes are also standard. Weekly housekeeping is available.
At Holiday Inn Express Metropolis, an IHG Hotel, guests have access to a gym, free WiFi in public areas, and a 24-hour business center. You can put free parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a meeting room, a computer station, and free newspapers.
Very clean
I like staff
Dear Otto,It was a pleasure to welcome you to Holiday Inn Express Metropolis. Thank you for mentioning how much you enjoyed our hospitality. Our friendly and knowledgeable staff work hard to ensure we exceed our guest’s expectations from check-in through check-out. Thanks for choosing us, and we look forward to seeing you again soon.General Manager
Hello Russell,Thank you for sharing this rating, and we welcome you to visit us again anytime.
Close parking, well kept lawns, nice stay.
Robert, thank you for writing a review of your recent visit to Holiday Inn Express Metropolis. We're thrilled you enjoyed your stay and liked our parking area and great lawn. It was a pleasure serving you, and we hope to welcome you back soon. General Manager
The lobby was clean enough, but the room was really in need of a refresh. There were broken tiles on the floor, the sink didn’t drain, the AC unit was noisy, the bathroom and ceilings were in disrepair.
David, thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for all the issues you encountered in your room. Please be assured, your comments have been shared with the appropriate teams to ensure this is addressed properly. We hope you will give us another chance to provide you with the hospitality you deserve. Thanks again for your feedback. General Manager
Stayed with my children and we all loved it. Very spacious. Pool and hot tub were amazing. I would definitely stay at this hotel next time.
Thank you for staying at Holiday Inn Express Metropolis and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit. General Manager
Nice room. Clean. No problems at all.
Thank you for staying with us! We appreciate your feedback.
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. General Manager
Great location. Nice facility. Hallway carpets looked like they could do with a good shampooing.
Thank you for confirming how fantastic our location is! Sitting on the northern edge of Fort Massac State Park and Nature Reserve, our guests are just minutes from downtown and the beautiful Ohio River. We value your feedback and appreciate you choosing the Holiday Inn Express Metropolis for your visit and hope to see you again! General Manager
Safe and convenient. Good location. Easy in and out.
Scott, thank you for the terrific review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Holiday Inn Express Metropolis. We look forward to your next stay! General Manager
Hello Tracy,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.