Hacienda Santa Cruz

Hotel with 2 outdoor pools, in the vicinity of Museum of the City of Merida

VIP Access

Choose dates to view prices

Where to?

Dates

February 2026

March 2026

Couples treatment rooms, body treatments, hydrotherapy, aromatherapy

Breakfast, lunch, dinner served; pool views

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pool
Spa
Parking included
Free WiFi
Restaurant
Breakfast available

Explore the area

Calle 86 S/N, Santa Cruz Palomeque, Mérida, YUC, 97315

Place, Grutas de Tzabnah
‪12 min drive‬
Place, Estadio de Beisbol Kukulkan
‪13 min drive‬
Place, Kukulcan Stadium
‪13 min drive‬
Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
‪14 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Deluxe Room, 2 Double Beds (Matrimonial)

Sleeps 2
2 Double Beds

Deluxe Room, 1 King Bed

Sleeps 2
1 King Bed

Presidential Room, 1 King Bed

Sleeps 2
1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, Multiple Beds

1 bedroom
Sleeps 3
1 King Bed and 1 Twin Bed

Superior Room, Multiple Beds

Exceptional

1 bedroom
Sleeps 4
1 Queen Bed and 2 Twin Beds

Family Room, Multiple Beds

Garden view
534 sq ft
Sleeps 7
1 King Bed, 2 Twin Beds and 1 Queen Bed

About the neighborhood

Mérida

Hacienda Santa Cruz places you within a 15-minute drive of popular attractions such as Museum of the City of Merida and Mérida Cathedral. This 25-room, 4-star hotel has 2 outdoor pools along with a full-service spa and a restaurant.

What's nearby

Grutas de Tzabnah - 12 min drive - 6.7 miles
Estadio de Beisbol Kukulkan - 13 min drive - 7.2 miles
Kukulcan Stadium - 13 min drive - 7.2 miles
Plaza Grande - 19 min drive - 8.1 miles
Mérida Cathedral - 19 min drive - 8.1 miles

Getting around

Teya-Merida Station - 26 min drive
Mérida International Airport (MID) - 15 min drive

Restaurants

‪The Italian Coffe Company - ‬7 min drive
‪Los Trompos - ‬7 min drive
‪Las De Guanatos - ‬7 min drive
‪KFC - ‬6 min drive
‪Pizza Hut - ‬7 min drive

About this property

Hacienda Santa Cruz

Hotel with 2 outdoor pools, in the vicinity of Museum of the City of Merida

At Hacienda Santa Cruz, guests have access to a full-service spa, 2 outdoor pools, and a steam room. If you drive, take advantage of free parking. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and securing valuables. Other amenities at this spa hotel include free WiFi in public areas, a conference center, and a terrace.

42-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers and hair dryers. Minibars, laptop-compatible safes, and phones are also standard.

2 outdoor swimming pools are on site along with a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

Similar properties

Royal Room, Private Pool | In-room safe, iron/ironing board, free WiFi, bed sheets

Pool
Spa
Parking included
Free WiFi

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site

Food and drink

Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: MXN 107 to 180 for adults and MXN 107 to 180 for children
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant

Restaurants on site

"Valentina"

Things to do

2 outdoor pools
Full-service spa
Shopping
Steam room
TV in common areas

Family friendly

2 outdoor pools
Laundry facilities

Conveniences

24-hour front desk
ATM
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Conference center
Meeting room

Outdoors

Garden
In a regional park
Pool umbrellas
Terrace

Full-service spa

4 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Outdoor treatment areas
Prenatal massages
Reflexology
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Doorbell and phone notification
No elevator
Wheelchair accessibility

1 floor
Banquet hall
Built in 1640
Smoking not allowed
Traditional architecture

Room amenities

Bedroom

Down comforter
Pillow menu
Premium bedding

Bathroom

Hair dryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper

Entertainment

42-inch plasma TV with satellite channels

Food and drink

Minibar

Connecting rooms available
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Children and extra beds

Up to 2 kids 11 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for cooked-to-order breakfast: approximately MXN 107 to 180 for adults, and MXN 107 to 180 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

Pool access available from 7:00 AM to 7:00 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
There are no elevators.
No rollaway or extra beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hacienda Santa Cruz

Hacienda Santa Cruz Hotel

Hacienda Santa Cruz Hotel Merida

Hacienda Santa Cruz Merida

Hacienda Hotel Santa Cruz Palomeque

Hacienda Santa Cruz Hotel Mérida

Hacienda Santa Cruz Mérida

Hacienda Santa Cruz Hotel

Hacienda Santa Cruz Mérida

Hacienda Santa Cruz Hotel Mérida

Frequently asked questions

Is free cancellation available at Hacienda Santa Cruz?

Hacienda Santa Cruz provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What can I see around Hacienda Santa Cruz?

This hotel is located in Mérida, close to US Visa Applicant Service Center, Estadio de Beisbol Kukulkan, and Kukulcan Stadium. You'll also find Grutas de Tzabnah and Mercado Municipal Lucas de Gálvez nearby.

Is parking available on site at Hacienda Santa Cruz?

Yes, self parking is offered for free at the hotel.

Is there a spa at Hacienda Santa Cruz?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, Swedish massages, detox wraps, and hydrotherapy.

Does Hacienda Santa Cruz have a casino on the premises?

No, Hacienda Santa Cruz doesn't have a casino.

Is there an indoor pool at Hacienda Santa Cruz?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 7:00 AM and 7:00 PM.

What amenities will couples enjoy at Hacienda Santa Cruz?

There are plenty of amenities for couples at this hotel, including 2 outdoor pools, a poolside bar, and a restaurant with al fresco dining.

Does Hacienda Santa Cruz have a hot tub?

No, but this hotel does have a steam room.

Does Hacienda Santa Cruz have a restaurant that serves breakfast?

Yes, Hacienda Santa Cruz serves a cooked-to-order breakfast for a surcharge each morning at "Valentina".

Will Hacienda Santa Cruz allow pets to stay for free?

No, pets aren't allowed at Hacienda Santa Cruz.

Are there connecting rooms at Hacienda Santa Cruz?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Hacienda Santa Cruz?

The closest major airport to Hacienda Santa Cruz is Mérida International Airport (MID), which is 6.6 mi away (15 minutes by car).

Can I book a room with a balcony at Hacienda Santa Cruz?

No, there aren't any guestrooms with balconies at Hacienda Santa Cruz.

Does Hacienda Santa Cruz offer wedding services?

There are wedding services available at Hacienda Santa Cruz if that's in your vacation plans.

Hacienda Santa Cruz Reviews

8.6

Excellent

9.4/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

2/10 Terrible

Fernando

Oct 25, 2025

Stayed 1 night in Jun 2025

10/10 Excellent

Gene

Jul 31, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Secluded Hacienda

This Hacienda is tucked away just off the Periferico near the airport and is so secluded you will forget you are in a city of a million people!

Stayed 2 nights in Jun 2025

2/10 Terrible

Likza

Nov 16, 2024

Disliked: Staff & service

Stayed 1 night in Oct 2024

10/10 Excellent

Alejandro

Oct 18, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Sep 2024

4/10 Poor

Carlos

Traveled with partner

Oct 14, 2024

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

We arrives at the hotel and a few problems came up. First, they wanted to charges us for the room when it was already paid. We didn’t get the room we paid for. There was a wedding that was playing VERY loud music. They should consider sound proofing their windows. I asked for a wine bottle opener and I e but they wanted to charge me for the ice. The hotel is beautiful but the neighborhood is not the best. Overall, a very bad experience for a first class hotel.

Stayed 1 night in Oct 2024

8/10 Good

Bertrand

Jun 4, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

i requested a receipt, invoice upon leaving the place..they didnt supply me with one..they said they would email me one..a week and a half later i have not received a receipt..can you (Expedia) help me obtain a receipt, invoice for my stay there?

Stayed 3 nights in May 2024

10/10 Excellent

Verified traveler

Traveled with family

Feb 20, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Hacienda was great!! I love the place; however, the location was not great for us because it was in the south side of Mérida which looked isolated and there were no restaurants or shops or a way to walk around outside of the hotel. We canceled the second night and went to the north side which is more tourist friendly. Overall it was a good place.

Stayed 2 nights in Feb 2023

10/10 Excellent

Candy

Traveled with family

Feb 11, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stepping into this place is like stepping into an oasis of solitude and quiet. The whole property is beautiful. The buildings are stunning. Be sure and eat at the restaurant - may have been the best food we ate on our whole trip. Just wonderful!

10/10 Excellent

vivian

Traveled with family

Nov 21, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful place and great friendly service. Food is amazing!

Stayed 3 nights in Nov 2022

10/10 Excellent

David

Traveled with family

Jul 9, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2022

10/10 Excellent

Laurent

Traveled with family

Mar 29, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hacienda

Perfect atmosphere, prettiest settings close to Merida, cenotes, Uxmal and Mayapan ancient mayan sites and service. Delicious food.

Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with group

Mar 16, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place

Stayed 1 night in Mar 2021

10/10 Excellent

Patrick

Mar 15, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2021

8/10 Good

james

Jun 19, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hacienda stay

Lovely hacienda with extensive hotel grounds, there are several pools and staff on hand to help with anything you need, the grounds are very quiet and somewhat dark at night. They do have a 10pm curfew or they close the front gates but you can call and request it stay open.

Stayed 4 nights in Jun 2019

8/10 Good

Alexander

Nov 30, 2018

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Some rude workers about

Clean and not what was expected for the area. The front desk lady was judgmental and rude and the onsite restaurant workers had better things to do than attend me in a reasonable time, I ended up walking out.

Stayed 1 night in Nov 2018

8/10 Good

Ashley

Jul 19, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hacienda Santa Cruz - Overall Positive Experience

Large, beautiful grounds with spacious rooms. At check-in we were told not to flush toilet paper down the toilet and to put it in the trash cans. Every day from 6-7pm they spray the Hacienda with bug spray so they advise you stay in your room. The smell seeps inside so if that bothers you, don't stay in your room. Our cousin got married at the Hacienda so we stayed there, and it was completely booked. They frequently ran out of beer, fruit, and items on the menu and I think it was because they are not used to accommodating so many people. It takes 15 mins for a cab to arrive, and it's a 30 minute drive into town. The area outside the Hacienda seems very poor. There is only one restaurant, but everything we tried was delicious. I would highly recommend the restaurant. The staff is nice but timid and very soft spoken. The pool by the restaurant has good shade and you can order drinks and food there too. The spa looked amazing but we didn't try it. We all got tons of bug bites even with bug spray. There was a small lizard in one of the drawers in our room. There is only a door to the toilet. The shower and bathroom is open to the rest of the room so there's no privacy there. Live music would be a nice touch. Overall, the Hacienda is very beautiful and we enjoyed our stay because the room was so charming and the AC was very powerful, the Hacienda was well maintained, the food was delicious and the pool was a great location for us all to hang out and relax.

Stayed 2 nights in Jul 2017

6/10 Okay

Michael

Mar 11, 2017

Liked: Cleanliness, property conditions & facilities, room comfort

Stay in Merida, Instead.

I cannot recommend this property. We had numerous problems. Starting at check-in, they tried to charge us for a room that was already paid for via Expedia/Hotels.com. Then, the maid left the water faucet in the shower dripping, leaving a puddle that my wife almost slipped in. As she is recovering from knee surgery, this is egregious. The wait staff in the restaurant are not wait staff but rather young men hired off the street who have no training and no interest in being professional waiters. My wife has near native speaking ability in Spanish so communication from her end was articulate and bicultural. Another problem was the mosquito spraying. While they warned us to stay in our room, there is a hole in the door that allows the odor to come in. Not okay for my wife who has asthma. I cannot recommend this property even though it is quiet, peaceful and located only 30 minutes driving from Merida. Finally, not cleaning pool chairs of bird droppings is not one would expect at a venue that purports to be a four star hotel.

8/10 Good

Karen, Mexico

Jan 6, 2014

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Caroline

Feb 27, 2013

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magical place!

We had an amazing time! The property is an oasis of tranquility. The room was beautiful, and the dinners we had both nights were great. The owners are extremely friendly and accommodating. We had trouble with our rental car and they went above and beyond to help us. The pets they have made the stay all that much more enjoyable. I highly recommend it and would go back for sure!

8/10 Good

RICARDO

Aug 26, 2025

Liked: Staff & service, amenities, property conditions & facilities

todo

Stayed 1 night in Aug 2025

10/10 Excellent

Daniel cordero

Traveled with family

Aug 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Es una hacienda hermosa , con unos jardines increíbles

Stayed 3 nights in Aug 2025

8/10 Good

Irasema

Aug 11, 2025

Stayed 2 nights in Jun 2025

6/10 Okay

Irasema

Traveled with family

Aug 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Me hubiera gustado me comunicaran que iba a haber un evento una boda enfrente de mi habitación no pudimos dormir hasta que se terminó 2 am , sonido , fuegos artificiales y estroboscopias y mucho escándalo, si la idea de estar en esta propiedad era descansar y estar fuera del ruido

Stayed 2 nights in Aug 2025

10/10 Excellent

Anne

Traveled with family

Jul 30, 2025

Sehr schöne Unterkunft

Stayed 5 nights in Jul 2025

10/10 Excellent

Sheila

Jul 9, 2025

Stayed 1 night in Jun 2025

Hotels

Flights

Packages

Seattle Vacations

Orbitz's Latest Trends

Hotels

Flights

Packages

Seattle Packages

Hacienda Santa Cruz

Choose dates to view prices

Photo gallery for Hacienda Santa Cruz

Reviews

Popular amenities

Explore the area

Room options

View all photos for Deluxe Room, 2 Double Beds (Matrimonial)

Deluxe Room, 2 Double Beds (Matrimonial)

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed

View all photos for Junior Suite, Multiple Beds

Junior Suite, Multiple Beds

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds

You may also like

Chablé Yucatán

About the neighborhood

Mérida

What's nearby

Getting around

Restaurants

About this property

Hacienda Santa Cruz

Similar properties

Hacienda Misné

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Hacienda Santa Cruz Reviews

Reviews

Excellent

9.4/10

8.6/10

9.2/10

9.4/10

Reviews

2/10 Terrible

Fernando

Fernando

10/10 Excellent

Gene

Secluded Hacienda

Gene

2/10 Terrible