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Hacienda Santa Cruz

4.0 out of 5.0

Recent guest reviews

I strongly recommend not to go to this hacienda. Indeed we have faced a bug when we booked via expedia this hacienda. We have never received the confirmation from expedia that our stay was confirmed. Consequently we never went to the hacienda and had to reserve in another place in Merida. In the meantime hacienda santa Cruz has debited our credit card for 4 nights because we never came to their place without calling us or sending an email. When I complained they just replied that they were not responsible for problems with expedia and that we had to find a solution with expedia. Conclusion: they don't care about people or customers, they are just interested by money and took us lots of money for a service they never délibérer.

Went to the Hacienda Santa Cruz with friends for a birthday luncheon. The grounds were gorgeous & tranquil with beautiful flowers and plants. The staff was attentive, informative and some were bilingual. Our meals were exquisitely displayed and delicious to eat. The drinks were luscious.

Went there for a concert String Quartet and had dinner at their lovely restaurant. Could not be more please with the entire experience. The facility is beautiful by day and by night with the amazing lighting. The food is beyond belief, the service impeccable and the concert was lovely. Had a magnificent and magical experience. Highly recommend

We had dinner before a glorious concert and all enjoyed the ambiance and food, which were excellent. What kept my rating lower was that the bottle of red wine came to the table too chilled, and a problem with the table settings. The entree plates are curved at the top in a slight bowl shape, and three times I lost the handle of my fork in the tomato-based sauce when it slid to the center. Grrr... but easy to fix both issues. Efficient valet parking and the grounds are magical.

It is a very nice hacienda in merida. 30 min from downtown merida. The staff is not the greatest but the property is very nice. Food at the restaurant is good, too expensive they take advantage of you because of the distance to downtown. If you are with a large party is worth take an uber to downtowns food is amazing in Merida downtown

We had just a little lunch stop over on our way to Uxmal. With no other guests on site sitting on the nice restaurant's terrace at the back of the main building made us feel like we are in a different world. The local chicken main course was excellent. Staff was very nice and welcoming. The atmosphere and vibe are truly special. We felt lucky to have found this place. Probably also very good for an overnight stay.

Although a little far from Merida center, our stay was excelent. The staff was very professional and atenttive. The restaurant was very good, we enjoyed the mexican food. Our room was clean and spacious.

The best service I have received in my life. The staff goes above and beyond to serve you. Beautiful hotel, beautiful rooms. It is very relaxing. Weddings are nice here and the Hacienda has a chapel. It's a little expensive for traveling solo one night, but worth it if you come with your couple or family.

While I didn't stay here, I would like to mention that the hacienda now has new owners and they are investing a ton of money in refurbishing and renewing the place. A hacienda like this is a real money pit and so it does require some deep pockets. Dinner was great, a very nice restaurant with a small but tasty menu and the service was gracious. When we arrived someone from reception walked out to meet us which made us feel like we were welcome there. Nice!

The owners of this beautiful hacienda are a french couple that know design, but not hotel management! Our junior suite was the second largest, with double height ceiling adjecent to the onsite chapel. Nice, except that the bathroom was full of insects: the WC a nest of giant ants, spiders and a large centipede! We reported the issue and were handed a spray insecticide, which I used to control the in-room jungle after an hour killing 100s of giant ants! There is no TV, phones or internet (even though offered at check-in). Food below average. No one to greet you at arrival, but very eager to kick you out at 11am (check-out time they fail to inform). Will never return! Beware you may not enjoy the beautiful looks of this historical site!

Calle 86 S/N, Santa Cruz Palomeque Merida YUC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 2 outdoor pools

Hacienda Santa Cruz is located 6.4 mi (10.3 km) from Estadio de Beisbol Kukulkan and 7.6 mi (12.3 km) from Macay Museum. This 23-room, 4-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi. It's in a regional park and also within a 20-minute drive of Zoological Park of Centenario and Casa Frederick Catherwood.


Dining

This hotel is home to a fine-dining restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 7:30 AM to 11 AM.


Rooms

Hacienda Santa Cruz's 23 rooms are individually decorated and provide patios, minibars, and free bottled water. Guests can expect free WiFi and 42-inch plasma TVs with satellite channels. Pillowtop beds sport premium bedding and bathrooms offer hydromassage showers, hair dryers, and designer toiletries. Ceiling fans, laptop-compatible safes, and phones are also standard.


Property features

Guests of Hacienda Santa Cruz enjoy features like 2 outdoor pools, free WiFi in public areas, and a conference center. You can take advantage of free parking, along with a shuttle from the hotel to the airport (available on request) for MXN 500 per vehicle. A multilingual staff is on hand to assist with concierge services, luggage storage, and securing valuables. Additional amenities include a terrace, laundry facilities, and a garden.

Room options

Junior Suite, 1 Bedroom

Full 1 | King 1 | Sleeps 3

Deluxe Double Room

King 1 | King 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend this hotel

Total of 171 reviews