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Hacienda Santa Cruz

4.0 star property

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Photo gallery for Hacienda Santa Cruz

Couples treatment rooms, body treatments, hydrotherapy, aromatherapy
Front of property
2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas
Breakfast, lunch and dinner served
Premium bedding, down comforters, minibar, in-room safe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available

Explore the area

View in a map
Calle 86 S/N, Santa Cruz Palomeque, Mérida, YUC, 97315
  • Place, Grutas de Tzabnah
    ‪13 min drive‬
  • Place, Kukulcan Stadium
    ‪14 min drive‬
  • Place, Estadio de Beisbol Kukulkan
    ‪14 min drive‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪14 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds (Matrimonial)

Deluxe Room, 2 Double Beds (Matrimonial) | Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Double Beds (Matrimonial)

  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Presidential Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Multiple Beds

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, Multiple Beds

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | Premium bedding, down comforters, minibar, in-room safe

Superior Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Premium bedding, down comforters, minibar, in-room safe

Family Room, Multiple Beds

  • Garden view
  • 534 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Queen Bed
  • Free WiFi

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The price is $132
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About the neighborhood

Mérida

Hacienda Santa Cruz places you within a 15-minute drive of popular attractions such as Museum of the City of Merida and Mérida Cathedral. This 25-room, 4-star hotel has 2 outdoor pools along with a full-service spa and a restaurant.

What's nearby

  • Grutas de Tzabnah - 13 min drive - 7.2 miles
  • Kukulcan Stadium - 14 min drive - 7.4 miles
  • Estadio de Beisbol Kukulkan - 14 min drive - 7.4 miles
  • Mérida Cathedral - 20 min drive - 7.3 miles
  • Plaza Grande - 20 min drive - 7.2 miles

Getting around

  • Teya-Merida Station - 26 min drive
  • Mérida International Airport (MID) - 15 min drive

Restaurants

  • ‪The Italian Coffe Company - ‬7 min drive
  • ‪Tacos Timbras - ‬6 min drive
  • ‪Las De Guanatos - ‬7 min drive
  • ‪Restaurant Los Chinos - ‬7 min drive
  • ‪Quinta Paraiso - ‬7 min drive

About this property

Hacienda Santa Cruz

At Hacienda Santa Cruz, guests have access to a full-service spa, 2 outdoor pools, and a steam room. If you drive, take advantage of free parking. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this spa hotel include free WiFi in public areas, a conference center, and a terrace.
42-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers and hair dryers. Minibars, laptop-compatible safes, and phones are also standard.
2 outdoor swimming pools are on site along with a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

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Hacienda Xcanatun, Angsana Heritage Collection
Mérida
  • Pool
  • Spa
  • Pet friendly
  • Parking included
9.4 out of 10, Exceptional, 527 reviews
$175 nightly
The price is $208
Jun 22 - Jun 23
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: MXN 107 to 180 for adults and MXN 107 to 180 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • "Valentina"

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Garden
  • In a regional park
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • No elevator
  • Wheelchair accessibility

More

  • 1 floor
  • Banquet hall
  • Built in 1640
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from March 24 2026 to March 22 2028 (dates subject to change).

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 107 to 180 for adults, and MXN 107 to 180 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hacienda Santa Cruz
Hacienda Santa Cruz Hotel
Hacienda Santa Cruz Hotel Merida
Hacienda Santa Cruz Merida
Hacienda Hotel Santa Cruz Palomeque
Hacienda Santa Cruz Hotel Mérida
Hacienda Santa Cruz Mérida
Hacienda Santa Cruz Hotel
Hacienda Santa Cruz Mérida
Hacienda Santa Cruz Hotel Mérida

Frequently asked questions

Is free cancellation available at Hacienda Santa Cruz?

Hacienda Santa Cruz provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What can I see around Hacienda Santa Cruz?

This hotel is located in Mérida, close to US Visa Applicant Service Center, Estadio de Beisbol Kukulkan, and Kukulcan Stadium. You'll also find Grutas de Tzabnah and Mercado Municipal Lucas de Gálvez nearby.

Will I be able to park at Hacienda Santa Cruz?

Yes, self parking is offered for free at the hotel.

Is there a spa at Hacienda Santa Cruz?

There is a full-service spa available for guests to enjoy and services include sports massages, hot stone massages, aromatherapy, and hydrotherapy.

Does Hacienda Santa Cruz have a casino on the premises?

No, Hacienda Santa Cruz doesn't have a casino.

Is there an indoor pool at Hacienda Santa Cruz?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 7:00 AM and 7:00 PM.

Is Hacienda Santa Cruz good for couples?

There are plenty of amenities for couples at this hotel, including a garden-view restaurant, 2 outdoor pools, and a poolside bar.

Does Hacienda Santa Cruz have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Hacienda Santa Cruz have a restaurant that serves breakfast?

Yes, Hacienda Santa Cruz serves a cooked-to-order breakfast for a surcharge each morning at "Valentina".

Will Hacienda Santa Cruz allow pets to stay for free?

No, pets aren't allowed at Hacienda Santa Cruz.

Does Hacienda Santa Cruz have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Hacienda Santa Cruz?

The closest major airport to Hacienda Santa Cruz is Mérida International Airport (MID), which is 6.6 mi away (15 minutes by car).

Can I book a room with a balcony at Hacienda Santa Cruz?

No, you won't find guestrooms with balconies at Hacienda Santa Cruz.

Does Hacienda Santa Cruz offer wedding services?

There are wedding services available at Hacienda Santa Cruz if that's in your vacation plans.

Hacienda Santa Cruz Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 46 out of 80 reviews
Rating 8 - Good. 19 out of 80 reviews
Rating 6 - Okay. 6 out of 80 reviews
Rating 4 - Poor. 5 out of 80 reviews
Rating 2 - Terrible. 4 out of 80 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Warren

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room, beautiful grounds, helpful staff.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and historic property, lovely rooms and huge bathrooms. The grounds are amazing but seem 50% inactive and it was eerily empty for our visit in late January. Also, few staff speak English. Location is 30 minutes from center of Merida. Still, we loved it and recommend it.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Secluded Hacienda

This Hacienda is tucked away just off the Periferico near the airport and is so secluded you will forget you are in a city of a million people!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and great friendly service. Food is amazing!
Stayed 3 nights in Nov 2022
Verified

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stepping into this place is like stepping into an oasis of solitude and quiet. The whole property is beautiful. The buildings are stunning. Be sure and eat at the restaurant - may have been the best food we ate on our whole trip. Just wonderful!
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hacienda was great!! I love the place; however, the location was not great for us because it was in the south side of Mérida which looked isolated and there were no restaurants or shops or a way to walk around outside of the hotel. We canceled the second night and went to the north side which is more tourist friendly. Overall it was a good place.
Stayed 2 nights in Feb 2023
Verified

8/10 Good

Bertrand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i requested a receipt, invoice upon leaving the place..they didnt supply me with one..they said they would email me one..a week and a half later i have not received a receipt..can you (Expedia) help me obtain a receipt, invoice for my stay there?
Stayed 3 nights in May 2024
Verified

4/10 Poor

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We arrives at the hotel and a few problems came up. First, they wanted to charges us for the room when it was already paid. We didn’t get the room we paid for. There was a wedding that was playing VERY loud music. They should consider sound proofing their windows. I asked for a wine bottle opener and I e but they wanted to charge me for the ice. The hotel is beautiful but the neighborhood is not the best. Overall, a very bad experience for a first class hotel.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Nicolas

Liked: Cleanliness, amenities
très très beau cadre
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Angelina Maria Eugenia

Liked: Property conditions & facilities
Disliked: Amenities
Lo bueno, la hacienda y sus espacio, los detalles en la gabitaciones muy lindas, el desayuno en la terraza, el servicio y trato del personal. LO MALO, todos los días hay fiesta de noche, abrumador el sonido, la tranquilidad no es compatible con los fiestones de noche TODOS LOS DIAS.Alimentos con aceite rancio o platos con sabor a jobon, el costo no es equivalente a la calidad de los productos. Se desatiende al huésped por estar atentos a los detalles y preparativos de las fiestas. Es una lástima, debido a que vulneran la experiencia del huésped que busca tranquilidad y confort por festejos TOFOS LOS DIAS QUE INCLUYEN JUEGOS PIROTECNICOS Y NI LES AVISAN A LOS HUESPEDES, NO VAYAN CON NIÑOS CHIQUITOS, ESO ES TERRIBLE. SI CAMBIAN ESO SERIA PERFECTA.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities
Toda la propiedad y el personal
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Enrique López de los Ríos

Liked: Cleanliness, amenities, property conditions & facilities
Todo bien con la reserva. Solo que reservamos la presidencial y nos la cambiaron a la mera hora sin avisar. Mal por el hotel.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

RICARDO

Liked: Staff & service, amenities, property conditions & facilities
todo
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Daniel cordero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una hacienda hermosa , con unos jardines increíbles
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

Irasema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me hubiera gustado me comunicaran que iba a haber un evento una boda enfrente de mi habitación no pudimos dormir hasta que se terminó 2 am , sonido , fuegos artificiales y estroboscopias y mucho escándalo, si la idea de estar en esta propiedad era descansar y estar fuera del ruido
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Anne

Sehr schöne Unterkunft
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

NESTOR DE JESÚS CORTES

Liked: Cleanliness, amenities, property conditions & facilities
Lugar muy bello bendiciones
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

ITZIAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes instalaciones, servicio excelente, una maravilla !
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente habitaciones y restaurante
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Octavio De La Torre

Cerró restaurantes y todo servicio por la posible llegada del huracán Berly, retiro personal de limpieza y nos dejó a la buena de Dios. No pudimos tomar ni un café.
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El servicio es malo, se les perdió las llaves de nuestro cuarto No me entrego mi pasaporte a la hora del check in. Lo bueno que me acorde Había una mochila en la cama que no era de nosotras.
Stayed 1 night in Jun 2024
Verified

6/10 Okay

patty

Liked: Cleanliness, staff & service, property conditions & facilities
Esta muy bonito el lugar pero se ve que le falta personal. A partir de las 5pm cerro el restaurante de la hacienda y no nos dijeron nada al hospedarnos y nos quedamos sin cenar ya que no llegan los servios de rappi, ni uber eats.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Gustavo Alejandro

Liked: Staff & service, property conditions & facilities
Me gusto la experiencia
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien. Servicio excelente. Muy bonitas instalaciones. Lo único malo es que hubo una boda y la música estuvo a todo volumen hasta las 3 am
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

MONICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad está hermosa y súper bien cuidada, el personal es súper amable y servicial y la comida está deliciosa !!!
Stayed 1 night in Jan 2024

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