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Hacienda Santa Cruz is located 6.4 mi (10.3 km) from Estadio de Beisbol Kukulkan and 7.6 mi (12.3 km) from Macay Museum. This 23-room, 4-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi. It's in a regional park and also within a 20-minute drive of Zoological Park of Centenario and Casa Frederick Catherwood.


This hotel is home to a fine-dining restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Continental breakfast is offered for a fee each morning from 7:30 AM to 11 AM.


Hacienda Santa Cruz's 23 rooms are individually decorated and provide patios, minibars, and ceiling fans. Guests can expect free WiFi and 42-inch plasma TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hydromassage showers, hair dryers, and designer toiletries. Laptop-compatible safes, phones, and ironing boards are also standard.

Property features

Guests of Hacienda Santa Cruz enjoy features like 2 outdoor pools, free WiFi in public areas, and a conference center. You can take advantage of free parking, along with a shuttle from the hotel to the airport (available 24 hours) for MXN 500 per vehicle. A multilingual staff is on hand to assist with concierge services, luggage storage, and securing valuables. Additional amenities include a terrace, laundry facilities, and a garden.


  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 2 outdoor pools

Hotel Amenities

Hotel Amenities

Hacienda Santa Cruz features 2 outdoor swimming pools. The hotel offers a restaurant and a coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary high-speed wireless Internet access.

This Merida hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, a shuttle from the hotel to the airport (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Hacienda Santa Cruz is a smoke-free property.

  • Breakfast available (surcharge) 
  • Airport transportation - drop-off (surcharge) 
  • Total number of rooms - 23 
  • Number of floors - 1 
  • Coffee shop or café 
  • Free WiFi 
  • Tours/ticket assistance 
  • Laundry facilities 
  • Spa treatment room(s) 
  • One meeting room 
  • Multilingual staff 
  • Garden 
  • Terrace 
  • Poolside bar 
  • Porter/bellhop 
  • Luggage storage 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Year Built 1640 
  • Conference center 
  • Free self parking 
  • Smoke-free property 
  • Spa services on site 
  • Bar/lounge 
  • Television in common areas 
  • Wedding services 
  • Concierge services 
  • Number of outdoor pools - 2 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Free Wi-Fi  
  • Laundry facilities  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking

Room Amenities

Hacienda Santa Cruz offers 23 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch plasma televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Merida hotel provides complimentary wireless high-speed Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Premium bedding 
  • Patio 
  • Air conditioning 
  • Ceiling fan 
  • Phone 
  • Minibar 
  • Daily housekeeping 
  • Designer toiletries 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Jetted bathtub 
  • In-room massage available 
  • Shower/tub combination 
  • Desk 
  • Iron/ironing board 
  • Satellite TV service 
  • Free WiFi 
  • In-room safe (laptop compatible) 
  • Room service (limited hours) 
  • Individually furnished 
  • Individually decorated 
  • Plasma TV 
  • Hydromassage showerhead 
  • Free cribs/infant beds 

Where to Eat

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11 AM.

"Valentina" - This poolside fine-dining restaurant serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Things to Do

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby 

Spa Services

  • Hot stone massage 
  • Swedish massage 
  • Prenatal massage 
  • Reflexology 
  • Sports massage 
  • Manicures and pedicures 
  • Aromatherapy treatments 
  • Ayurvedic treatments 
  • Massages 
  • Body wraps 
  • Body scrubs 
  • Number of treatment rooms 2 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Body treatments 
  • Facial treatments 


To make special requests for accessibility needs, please note them at check-out when you book your room.

  • Roll-in shower 
  • In-room accessibility 
  • Accessible bathroom 

Hotel Policies


Check-in time ends at midnight

Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.


Check-out time is noon

Payment types


  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: between MXN 107 and MXN 180 for adults, MXN 107 and MXN 180 for children (approximately)
  • Airport shuttle fee: MXN 500 per vehicle
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Hacienda Santa Cruz
  • Hacienda Santa Cruz Hotel
  • Hacienda Santa Cruz Hotel Merida
  • Hacienda Santa Cruz Merida
  • Hacienda Hotel Santa Cruz Palomeque

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms.

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