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Hacienda Santa Cruz

4.0 star property
Hotel with 2 outdoor swimming pools, in the vicinity of Museum of the City of Merida
VIP Access

Choose dates to view prices

Photo gallery for Hacienda Santa Cruz

Couples treatment rooms, body treatments, hydrotherapy, aromatherapy
Exterior
Front of property
Daily cooked-to-order breakfast for a fee
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Breakfast available
  • Spa
  • Housekeeping

Explore the area

View in a map
Calle 86 S/N, Santa Cruz Palomeque, Mérida, YUC, 97315
  • Place, Mérida Cathedral
    ‪14 min drive‬
  • Place, Plaza Grande
    ‪14 min drive‬
  • Place, U.S. Consulate General Mérida
    ‪17 min drive‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Room, 2 Double Beds (Matrimonial)

Deluxe Room, 2 Double Beds (Matrimonial) | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 2 Double Beds (Matrimonial)

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed | 1 bedroom, premium bedding, down comforters, minibar

Presidential Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Multiple Beds

1 bedroom, premium bedding, down comforters, minibar

Junior Suite, Multiple Beds

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | 1 bedroom, premium bedding, down comforters, minibar

Superior Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | 1 bedroom, premium bedding, down comforters, minibar

Family Room, Multiple Beds

  • 534 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Queen Bed

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About the neighborhood

Mérida

Hacienda Santa Cruz places you within a 15-minute drive of popular attractions such as Museum of the City of Merida and Mérida Cathedral. This 25-room, 4-star hotel has 2 outdoor pools along with a full-service spa and a restaurant.

What's nearby

  • US Visa Applicant Service Center - 13 min drive - 7.0 miles
  • Mérida Cathedral - 14 min drive - 7.2 miles
  • Plaza Grande - 14 min drive - 7.2 miles
  • Yucatan International Convention Center - 16 min drive - 9.2 miles
  • U.S. Consulate General Mérida - 17 min drive - 9.5 miles

Getting around

  • Teya-Merida Station - 26 min drive
  • Mérida International Airport (MID) - 15 min drive

Restaurants

  • ‪The Italian Coffe Company - ‬7 min drive
  • ‪El Pedregal - ‬3 min drive
  • ‪Restaurant Los Chinos - ‬7 min drive
  • ‪Tacos Timbras - ‬6 min drive
  • ‪Quinta Paraiso - ‬7 min drive

About this property

Hacienda Santa Cruz

Hotel with 2 outdoor swimming pools, in the vicinity of Museum of the City of Merida
At Hacienda Santa Cruz, guests have access to a full-service spa, 2 outdoor pools, and a steam room. If you drive, take advantage of free parking. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, a conference center, and a terrace.
42-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers and hair dryers. Minibars, laptop-compatible safes, and phones are also standard.
2 outdoor swimming pools are on site along with a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

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Hacienda Susula
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  • Parking included
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: MXN 107 to 180 for adults and MXN 107 to 180 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • "Valentina"

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Garden
  • In a regional park
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • No elevator
  • Wheelchair accessibility

More

  • 1 floor
  • Banquet hall
  • Built in 1640
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 107 to 180 for adults, and MXN 107 to 180 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hacienda Santa Cruz
Hacienda Santa Cruz Hotel
Hacienda Santa Cruz Hotel Merida
Hacienda Santa Cruz Merida
Hacienda Hotel Santa Cruz Palomeque
Hacienda Santa Cruz Hotel Mérida
Hacienda Santa Cruz Mérida
Hacienda Santa Cruz Hotel
Hacienda Santa Cruz Mérida
Hacienda Santa Cruz Hotel Mérida

Frequently asked questions

Is free cancellation available at Hacienda Santa Cruz?

Hacienda Santa Cruz provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hacienda Santa Cruz?

As of Oct 15, 2025, prices found for a 1-night stay for 2 adults at Hacienda Santa Cruz on Oct 25, 2025 start from $190.22, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Hacienda Santa Cruz?

This hotel is located in Mérida, close to US Visa Applicant Service Center, Estadio de Beisbol Kukulkan, and Grutas de Tzabnah. You'll also find Kukulcan Stadium and Mercado Municipal Lucas de Gálvez nearby.

Is parking available on site at Hacienda Santa Cruz?

Yes, self parking is offered for free at the hotel.

Is there a spa at Hacienda Santa Cruz?

There is a full-service spa available for guests to enjoy and services include hot stone massages, sports massages, aromatherapy, and Ayurvedic treatments.

Does Hacienda Santa Cruz have a casino on the premises?

No, Hacienda Santa Cruz doesn't have a casino.

Is there an indoor pool at Hacienda Santa Cruz?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 7:00 AM and 7:00 PM.

Is Hacienda Santa Cruz a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including 2 outdoor pools, a poolside bar, and a restaurant with al fresco dining.

Are there hot tubs at Hacienda Santa Cruz?

No, but this hotel does have a steam room.

Does Hacienda Santa Cruz have a restaurant that serves breakfast?

Yes, Hacienda Santa Cruz serves a cooked-to-order breakfast for a surcharge each morning at "Valentina".

Will Hacienda Santa Cruz allow pets to stay for free?

No, pets aren't allowed at Hacienda Santa Cruz.

Are there connecting rooms at Hacienda Santa Cruz?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Hacienda Santa Cruz?

The closest major airport to Hacienda Santa Cruz is Mérida International Airport (MID), which is 6.6 mi away (15 minutes by car).

Are there rooms with balconies at Hacienda Santa Cruz?

No, there aren't any guestrooms with balconies at Hacienda Santa Cruz.

Does Hacienda Santa Cruz offer wedding services?

There are wedding services available at Hacienda Santa Cruz if that's in your vacation plans.

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