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Experience Platinum Hotel Apartments

3.5 star property

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Two Bedroom Executive Apartment | Living area | Flat-screen TV
Indoor pool, open 6:00 AM to 10:00 PM, sun loungers
Two Bedroom Executive Family Apartment | Private kitchen | Coffee/tea maker, full-size fridge, microwave, oven
Three Bedroom Apartment | Soundproofing, iron/ironing board, cribs (surcharge)
Three Bedroom Apartment | View from room

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Kitchen
  • Washer
  • Dryer
  • Air conditioning

Explore the area

View in a map
45 Clarke St, Southbank, VIC, 3006
  • Place, Melbourne Convention and Exhibition Centre
    ‪5 min walk‬
  • Place, Crown Casino
    ‪5 min walk‬
  • Place, SEA LIFE Melbourne
    ‪10 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪20 min drive‬

Room options

View all photos for Two Bedroom Executive Apartment

Two Bedroom Executive Apartment | Living area | Flat-screen TV

Two Bedroom Executive Apartment

  • City view
  • 750 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds

View all photos for One Bedroom Apartment

One Bedroom Apartment | View from room

One Bedroom Apartment

  • City view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Two Bedroom Deluxe Apartment

Two Bedroom Deluxe Apartment | Private kitchen | Coffee/tea maker, full-size fridge, microwave, oven

Two Bedroom Deluxe Apartment

  • City view
  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Bedroom Executive Family Apartment

Two Bedroom Executive Family Apartment | Private kitchen | Coffee/tea maker, full-size fridge, microwave, oven

Two Bedroom Executive Family Apartment

  • City view
  • 850 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Three Bedroom Apartment

Three Bedroom Apartment | Living area | Flat-screen TV

Three Bedroom Apartment

  • City view
  • 1130 sq ft
  • 3 bedrooms
  • Sleeps 7
  • 2 Queen Beds and 2 Twin Beds
  • Free WiFi

View all photos for Two Bedroom Apartment

View from room

Two Bedroom Apartment

  • City view
  • 624 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds

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About the neighborhood

Melbourne

Experience Platinum Hotel Apartments places you in Southbank, within a leisurely stroll of popular sights such as Crown Casino and Melbourne Convention and Exhibition Centre. This 3.5-star apartment building has conveniences like an indoor pool, a gym, and a hot tub. It's connected to a shopping center in central Melbourne and also close to Collins Street and Marvel Stadium.
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What's nearby

  • Melbourne Convention and Exhibition Centre - 5 min walk - 0.3 miles
  • Crown Casino - 5 min walk - 0.3 miles
  • Southbank Promenade - 9 min walk - 0.5 miles
  • SEA LIFE Melbourne - 10 min walk - 0.6 miles
  • Collins Street - 12 min walk - 0.7 miles

Getting around

  • Flagstaff Station - 3 min drive
  • Southern Cross Station - 17 min walk
  • Melbourne, VIC (MEB-Essendon) - 20 min drive

Restaurants

  • ‪Kingpin Bowling - ‬9 min walk
  • ‪Velvet Bar - ‬7 min walk
  • ‪Baci - ‬7 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪KFC - ‬5 min walk

About this property

Experience Platinum Hotel Apartments

At Experience Platinum Hotel Apartments, guests enjoy features like an indoor pool, a gym, and a hot tub. Self parking is offered for AUD 25 per night. Staff members are on hand to provide dry cleaning/laundry services and luggage storage. This apartment building also has express check-out.
Each apartment is soundproofed and features a kitchen and space to spread out with a dining area and a sitting area. The bathroom offers hair dryers and free toiletries. Other standard amenities include a washer/dryer, a coffee maker, and free long-distance calls.
An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

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Exterior
Hotel Grand Chancellor Melbourne
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  • Air conditioning
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Property amenities

Pool/Spa

  • Hot tub
  • Indoor pool
  • Pool loungers

Parking and transportation

  • Self parking on site (AUD 25 per night; includes in/out privileges)

Family friendly

  • Crib: AUD 20 per night

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: AUD 21 for adults and AUD 21 for children

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 50 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • Flat-screen TV

Laundry

  • Dry cleaning/laundry service
  • Washer/dryer

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Smoking not allowed

Services and conveniences

  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Luggage storage
  • Phone

Location highlights

  • Connected to a shopping center
  • In a business district
  • In an entertainment district

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open Sunday - Thursday (9:00 AM - 7:30 PM) and Friday - Saturday (9:00 AM - 12:30 AM)
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 50 per night
  • Cribs/infant beds are available for AUD 20 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: AUD 100 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately AUD 21 for adults and AUD 21 for children
  • Self parking fee: AUD 25 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 20 per night
  • Rollaway bed fee: AUD 50 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
  • Check-in: 2:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite parties or group events are strictly prohibited.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Experience Platinum Hotel Apartments Southbank
Experience Platinum Apartments Southbank
Apartment Experience Platinum Hotel Apartments Southbank
Southbank Experience Platinum Hotel Apartments Apartment
Experience Platinum Apartments
Apartment Experience Platinum Hotel Apartments
Experience Platinum Apartments
Experience Platinum Hotel Apartments Apartment
Experience Platinum Hotel Apartments Southbank
Experience Platinum Hotel Apartments Apartment Southbank

Frequently asked questions

Is a free cancellation option available at Experience Platinum Hotel Apartments?

Experience Platinum Hotel Apartments provides free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

What's there to see within easy reach of Experience Platinum Hotel Apartments?

This apartment is situated in Southbank within a short 6-minute walk of Crown Casino and also 15 minutes on foot from Collins Street. You'll also find Marvel Stadium and Melbourne Central within a short drive.

Will I be able to park at Experience Platinum Hotel Apartments?

Yes, parking is offered for AUD 25 per night with in/out privileges.

Does Experience Platinum Hotel Apartments have a casino on the premises?

No, Experience Platinum Hotel Apartments doesn't have a casino.

Will I find an indoor pool at Experience Platinum Hotel Apartments?

Yes, this apartment has an indoor pool along with a hot tub. Guests have pool access between 6:00 AM and 10:00 PM.

What amenities will couples enjoy at Experience Platinum Hotel Apartments?

Couples staying at this apartment will appreciate amenities like a kitchen as well as an indoor pool and a hot tub.

Are there hot tubs at Experience Platinum Hotel Apartments?

No, this apartment doesn't have a spa tub.

Does Experience Platinum Hotel Apartments have a restaurant that serves breakfast?

Experience Platinum Hotel Apartments offers a cooked-to-order breakfast each morning for a surcharge though there is no restaurant.

Will Experience Platinum Hotel Apartments allow pets to stay free of charge?

No, pets aren't allowed at Experience Platinum Hotel Apartments though service animals are welcome.

Are there connecting rooms at Experience Platinum Hotel Apartments?

No, there aren't connecting guestrooms at this apartment.

What is the closest airport to Experience Platinum Hotel Apartments?

The closest major airport to Experience Platinum Hotel Apartments is Melbourne, VIC (MEB-Essendon), which is 12.8 mi away (20 minutes by car). Another top airport is Melbourne Airport (MEL), which is located 17.1 mi away (24-minute drive).

Can I book a room with a balcony at Experience Platinum Hotel Apartments?

No, you won't find apartments with balconies at Experience Platinum Hotel Apartments.

Experience Platinum Hotel Apartments Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 35 out of 123 reviews
Rating 8 - Good. 34 out of 123 reviews
Rating 6 - Okay. 26 out of 123 reviews
Rating 4 - Poor. 13 out of 123 reviews
Rating 2 - Terrible. 15 out of 123 reviews

7.4/10

Cleanliness

6.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay! Will be my "go to" everytime I go to Melbourne!
Stayed 3 nights in Mar 2020
Verified review

8/10 Good

sonia

Liked: Staff & service, room comfort

great location ,views and ok comfort

our stay was pleasant,appartment had everything we needed. Wasnt amazingly clean,opened dishwasher and it must of being blocked by previous stayers and its smelt vulgar.No bedside lamps, but all in all was an ok stay good location,handy supermarket,great view.Not enough carpark
Stayed 1 night in Feb 2020
Verified review

4/10 Poor

mickey

Disliked: Cleanliness, staff & service, property conditions & facilities

Awful 'Platinum' Experience

We booked Experience Platinum Hotel Apartments in October 2019, only to be told at check in that the hotel is full due to Australian Open, so they will have to move us across the street to their sister hotel, Bella Apartments. There was no point in arguing since there was a 100% occupancy so we hoped the room and the hotel would be just as good as the one bedroom apartment we had originally booked. However, from the initial contact with a not very helpful receptionist, we felt that would not be the case. The room was quite okay except that the carpet was one of the dirtiest I have ever seen, certainly not associated with a 4 star hotel we booked. The balcony window was broken and the room was a lot smaller than the one we booked. Also, Bella did not have an indoor pool & spa we planned to utilise, nor was the gym as good as the one we choose. At least we came in for the Open and did not spend much time in the room. To cap it off, after checking out, we left a laptop charger plugged in the wall, and having called the hotel about it, the lady in a call centre for Experience 'Platinum' Hotels said she would let us know if they find it, despite having explained to her exactly where I left it. She never called back so the next day, she said she would follow up with the room services, only to tell me a few hours later that nothing was found. Overall, terrible experience and a first complaint I made, despite staying in dozens of hotels every year, being a gold (not Platinum) member.
Stayed 3 nights in Jan 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great apartment. Great location! Great views! Will definitely be back!
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Great pool & facilities, convenient location. Breakfast included.
Stayed 5 nights in Jan 2020
Verified review

8/10 Good

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thankyou to the checkin service the gentleman was amazing went above and beyond to make sure we had an awesome stay here, will definately be recommended this place and i will be coming back for sure.
Stayed 2 nights in Jan 2020
Verified review

6/10 Okay

JennyNg

We stayed there for 7 days. I means we have an amazing view from the room. Location is not bad you can walk 8-10 mins to where you can get the free tram to CBD. They have supermarket down step which is really convenient for us to buy milk and stuffs as we have kids. They also have gym, sauna and swimming on the top floor that you can enjoy. Feel things that need to improve on is the furniture in the apartment. They look a bit old and table isn’t stable. They don’t have 24 hr reception. If you need something after hour, you need to talk to intercom. The elevator services also have problem sometimes.
Stayed 7 nights in Jan 2020
Verified review

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We couldn’t of asked for a better stay at platinum over the Australia Day long weekend. Pricing was cheap for 4 people and it is so convenient to the Woolworths which is attached to it. Would definitely stay again as well as recommend it :)
Stayed 1 night in Jan 2020
Verified review

2/10 Terrible

Verified traveler

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Our smoke alarm was beeping every 30 minutes. We called for help and the lady disregarded us. We called again 40 minutes later and a man came to help, but then it started beeping every 30 seconds. All throughout the night. It was awful. With the beds being hard and uncomfortable on top of a beeping all night long.
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Loved the pool with a view!! Stunning views of the city at night too!!
Stayed 2 nights in Jan 2020
Verified review

6/10 Okay

Verified traveler

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
We got moved to Bella apartments, which was fine. But we’re promised a bigger room with better views, there were better views but we felt the room was smaller. Communication at the front desk wasn’t good, the vouchers we didn’t know we needed for breakfast were not handed to us, & we were given a parking level and spot number, which had someone in it then the next spot number they gave us didn’t exist. Breakfast was quite tasty, bed was comfortable & smart TVs in each room is a good idea.
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous View from 48th Floor

Stayed on the 48th floor with stunning views out to St Kilda. The indoor pool and gym on the 52nd floor was amazing. Compact and ideal for a 3 night stay. Minor downside was there is no bench space in bathroom for toiletry bag.
Stayed 3 nights in Jan 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views. Comfortable beds. Modern decor . .....
Stayed 3 nights in Jan 2020
Verified review

6/10 Okay

Jasmina

Liked: Staff & service, room comfort
View was amazing it was over all a pretty place just wasn’t that clean when coming in stains on couch walls were dirty
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family overnight city escape

The location was perfect for us to attend an event at the Melbourne convention centre. The convenience of the supermarket next door was great and the pool and spa is fantastic with an amazing city view! I loved the late (11am) check out which meant the kids could get more time In the pool
Stayed 1 night in Jan 2020
Verified review

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
My stay wasn't enjoyable, first off was the check in using the phone etc which was a pain. Rather talk one on one rather than on the phone to check in, incase we have any questions. The Condition of the room is alright, dirty here and there in the apartment. Towards the end of the night, before sleeping there was a room above us who had a party. This went on till 5 in the morning, which made our stay unpleasant. Smoking above us aswell in the balcony and spilling drinks. This is not okay
Stayed 1 night in Jan 2020
Verified review

6/10 Okay

Verified traveler

Liked how it was very central and handy to have the Supermarket just below. Didnt like that all the hotel carparks had been taken, had no knowledge we had to pre book them, surrounding carparks were all full so had to park at Crown. Also didnt like that the room looked nothing like the picture online, was abit of a let down, we had 5 guests and there was no extra bedding, luckily our teenager decided to sleep on the couch!
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Nick

Disliked: Cleanliness, property conditions & facilities
Way too pricey for the level of cleanliness and lack of facilities. Indoor pool was cold and the spa and sauna were out of order
Stayed 1 night in Jan 2020
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Good location. Attention to detail for cleanliness is needed.
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness
It was close to event I was attending which made my night extra special for new year’s eve thank you so much for providing a great apartment
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Near to Southbank restaurants and shops.
Stayed 1 night in Dec 2019
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was through a machine and we could not get extra room keys. As we had booked a 2 bedroom apt and there were 4 of us, this was so inconvenient. To get extra keys we were told over the phone, we had to find another hotel, down the road somewhere, to see if there was a chance they might have an extra key. We did not bother, and were left out of the room for the night, as our friends did not wake up to let us in, as they had the only key. We had to find another place to sleep, luckily a friend of mine lives in the city. So we wasted our money on the bed! Also there was NO INTERNET. They did not even know what service provider we should use! There was no one at the hotel so everything is done by calling someone with an accent, who probably is not even in Melbourne. They said there were internet problems just for our room, which was just ridiculous and dishonest. We had booked a room with free Internet but it had none. We had to ring up for details on logging in and they could not help. So frustrating. Also, as it is a busy residential apt building, the lifts are constantly busy, overcrowded and pushy. It was like schoolies week. The pool was full of loud teenage boys bombing each other and yelling the whole time, obviously let out for the first time ever.
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of access. Friendly assistance at check in. Good pool.
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Nice stay

It’s okay although not what we expected
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Cons: no bedside lamps in any of the bedrooms : Communication very poor- I had house the washing machine for cheer uniforms that where needed for the next day. Error kept coming up , couldn't get the door open to retrieve my clothing and the floor was flooding , there was water everywhere. I made my way to the reception to inform them that I had massive wterflow flood happening and could they send someone up, answer no they didn't have anyone they could send up. I then asked for heaps of towels so I could try and start mopping up the water, the water was making its way to the carpet. No they said I would have to walk to another building down the street to get towels. This was totally unacceptable as I had young children in the apartment and did not feel comfortable leaving them. (this was happening after 10:00pm at night) He said ok I will get you some towels. 30 mins later no towels, floor flooded and I still can't get the washing machine door open, went back down to reception only to be told to call a number. Called the number and surprise, surprise was told to contact reception. Jus going around in circles. Disgusting poor customer service. No shower in the morning as I had no dry towel due to everyone used to try and mop up bathroom floor. Eventually go the washing machine door open with sopping wet clothes. Pros: walking distance to Melb Convention centre : Woolworths : comfortable bed :great pool on the 52nd floor
Stayed 2 nights in Nov 2019

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