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My mother and I stayed here as the reviews looked quite good. Great gardens , room however over priced and very small! Our Foxtel didn’t work called reception and asked if someone wouldn’t mind checking it out , the man came 5 mins later and said I’ll be back in a minute. 2.5 hours later we were outside and he walked past ... I asked are you going to fix this? He said he wasn’t sure the issue, I said that’s fine but please tell us earlier than having to wait over 2 hours. Later in the evening the same man walked up to me while I was having a cigarette in the open space outside of my room and asked that I didn’t smoke there as it was not allowed he did to smoke in the smoking area (not undercover) it was raining. Later that night I discovered in their welcome book it clearly stated you can smoke on the balcony and outside of your room just not IN THE ROOM, so I continued to smoke where I believe was fine as clearly stated this was fine. He came to me again and said ‘didn’t I already talk to you about this?’ In a very degrading way.. I said yes you did but your booklet states this is ok, he said no it’s not, I told him for future customers who smoke perhaps get it updated! I have no issue not being able to smoke in certain areas but I do have issues with this not being explained clearer and the mans attitude. Talk about feeling like you are being watched and feeling uneasy!! Would never return disgusting service!
I must've stayed here 20+ nights this year and Wilson and his team are the only reason I come back. While the rooms are dated, restaurant and bar lack atmosphere and could do with a face-lift, Wilsons customer service is exceptional. The food is very good however I think the french theme is out of alignment with the type of clientele that stay there. The breakfast is overpriced so I go elsewhere.
I love staying here, booking, Check-in and Check-out are a breeze. The bar and restaurant on site are staffed by friendly, knowledgeable people - and the food is great too. Breakfasts are hot and plentiful. The rooms are clean and quiet and there is plenty of parking. This is my favourite hotel in Melbourne & I rarely stay anywhere else.
I always stay here when I visit friends and family in Melbourne. Rooms are always clean and the reception staff are friendly and efficient. Good location if you need to be in south eastern suburbs. Airport bus leaves at the front of the hotel which is a bonus, and Highett train station very close walk.
This hotel has good facilities and amenities for a comfortable stay in Melbourne. We’ve always enjoyed our stay and the staff are very welcoming and helpful. The location is close by to shops and public transport.
Wonderful service - room was clean and beds were comfy. We had an interconnecting family room and a good price. Room was look a little tired with marks on walls and damage near entrance door. I would stay here again however despite this. Room was quiet
The Buckingham offers good value accommodation. The breakfast was included and it was delicious. We were close to our conference and it was easy to find. All the staff were very helpful and cheerful. Thank you!
I fly to Melbourne from Perth as my 89 y/o mum lives there and have stayed at the Best Western numerous times. My initial review of this hotel was great. It has a good location, nice and handy to shops, transport, huge shopping centre only minutes away and of course...very handy to Mum's. I never hesitated staying here and recommending this hotel. I work at a casino so often recommend places to stay. Sadly, this won't be high on my list anymore.It seems the more loyal you are, the less they care, my stays are always at least 5 days. My second last stay, I went 2 nights without TV as they couldn't locate the remote. The third time I complained, a remote was bought straight over. Which was good. The last stay, (8 days in May). I came back one night to find a large black plastic rubbish bag in the middle of my room. Not nice as rubbish had fallen out over the floor. Admittedly the reception guy was quick to come to my room and help pick up rubbish. The Manager contacted me and apologised and said next time to contact them direct as I would be given discount for my inconvenience. I'm going over again early July, contacted them for prices and the price given was $4 cheaper than you get from travel websites. I don't mind paying for my room but I don't think a $4 discount will entice me back. Sad, as this was such a great place to stay. Guess it's time to explore other hotels in the area.
Great location, room was neat, tidy & clean but my bed was very hard and uncomfortable. My room was a little small compared to my previous visits. Staff were nice and food in the restaurant was very tasty.
Clean and functional room. Good location walking distance to shops and train station. Easy to check in and out and helpful staff. WiFi provided for free so no hidden costs. Pricing is good value, we would stay again.
Southland Shopping Centre is a short stroll from Best Western Plus Buckingham International, and other popular attractions like Victoria Golf Club are within a couple of miles (3 km). This 4-star hotel has 73 guestrooms and offers free in-room WiFi, free self parking, and a fitness center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 9:30 AM.
An LCD TV comes with digital channels, and guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an electric kettle, free newspapers, and a safe.
At Best Western Plus Buckingham International, guests have access to a fitness center, a spa tub, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this beach hotel include a conference center, a business center, and a seasonal outdoor pool.