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Best Western Melbourne City

3.5 star property

Choose dates to view prices

Photo gallery for Best Western Melbourne City

Reception
Exterior
Daily cooked-to-order breakfast for a fee
Lobby
Rooftop Apartment | Private kitchen | Fridge, coffee/tea maker

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Laundry
  • Room service

Explore the area

View in a map
16 Spencer Street, Melbourne, VIC, 3000
  • Place, Crown Casino
    ‪3 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪3 min walk‬
  • Place, Melbourne Central
    ‪15 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪19 min drive‬

Room options

View all photos for Standard Twin Room

Individually decorated, individually furnished, soundproofing

Standard Twin Room

  • Sleeps 2

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

  • Sleeps 2

View all photos for Standard Twin Room

Individually decorated, individually furnished, soundproofing

Standard Twin Room

  • Sleeps 2

View all photos for Standard Triple Room

Individually decorated, individually furnished, soundproofing

Standard Triple Room

  • Sleeps 3

View all photos for Matchbox

Matchbox | Individually decorated, individually furnished, soundproofing

Matchbox

8.2 out of 10
Very good
(66 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Individually decorated, individually furnished, soundproofing

Standard Room, 3 Twin Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room | Individually decorated, individually furnished, soundproofing

Standard Twin Room

7.6 out of 10
Good
(25 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Shoebox

Shoebox | Individually decorated, individually furnished, soundproofing

Shoebox

8.4 out of 10
Very good
(82 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Apartment

Rooftop Apartment | Individually decorated, individually furnished, soundproofing

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

7.4 out of 10
Good
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Shoebox Room

Individually decorated, individually furnished, soundproofing

Shoebox Room

  • Sleeps 2

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

Individually decorated, individually furnished, soundproofing

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Apartment with Terrace

Individually decorated, individually furnished, soundproofing

King Apartment with Terrace

  • Sleeps 2

Rooftop Apartment

  • Sleeps 2

Matchbox

  • Sleeps 1

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

  • Sleeps 2

Guest Room

  • Sleeps 3

View all photos for Matchbox

Individually decorated, individually furnished, soundproofing

Matchbox

  • Sleeps 1

View all photos for Trio Room

Individually decorated, individually furnished, soundproofing

Trio Room

  • Sleeps 3

View all photos for Courtyard Room

Individually decorated, individually furnished, soundproofing

Courtyard Room

  • Sleeps 2

Single Room

  • Sleeps 1

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About the neighborhood

Melbourne

Located in Melbourne Central Business District, Best Western Melbourne City is within a 5-minute walk of Melbourne Convention and Exhibition Centre and within 15 minutes of other popular attractions like Crown Casino. This 114-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and a rooftop terrace.

What's nearby

  • SEA LIFE Melbourne - 3 min walk - 0.2 miles
  • Flinders Lane - 3 min walk - 0.2 miles
  • Crown Casino - 3 min walk - 0.2 miles
  • Melbourne Convention and Exhibition Centre - 3 min walk - 0.2 miles
  • Melbourne Central - 15 min walk - 0.8 miles

Getting around

  • Southern Cross Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Schmucks - ‬4 min walk
  • ‪Langlands Restaurant & Bar - ‬2 min walk
  • ‪Namoo - ‬4 min walk
  • ‪Waterside Hotel - ‬3 min walk

About this property

Best Western Melbourne City

At Best Western Melbourne City, guests have access to a rooftop terrace, free WiFi in public areas, and a library. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include laundry facilities and a TV in a common area.
32-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and fans are also standard. Change of towels is available on request.

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  • Restaurant
  • Breakfast available
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8.2 out of 10, Very Good, 2,470 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (AUD 35 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stubby

Things to do

  • Books
  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Locally-owned and organized tours and activities

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

This property is closed from April 1 2027 to July 31 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 1 year old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 100 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
  • Nearby parking fee: AUD 35 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is 68932034202.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Pensione

Hotel Pensione Melbourne

Melbourne Hotel Pensione

Melbourne Pensione

Melbourne Pensione Hotel

Pensione Hotel

Pensione Hotel Melbourne

Pensione Melbourne

Pensione Melbourne Hotel

Pensione Hotel Melbourne - By 8 Melbourne

Pensione Boutique Hotel Melbourne

Best Western Melbourne City Hotel

Pensione Boutique Hotel Melbourne

Best Melbourne City Hotel

Best Melbourne City Melbourne

Best Western Melbourne City Hotel

Best Western Melbourne City Melbourne

Best Western Melbourne City Hotel Melbourne

Frequently asked questions

What is there to do near Best Western Melbourne City?

This hotel is situated in Melbourne Central Business District within a 10-minute walk of Collins Street and Crown Casino. You'll also find Marvel Stadium and Bourke Street Mall less than a mile away.

How much does it cost to stay at Best Western Melbourne City?

As of May 17, 2026, prices found for a 1-night stay for 2 adults at Best Western Melbourne City on May 25, 2026 start from $76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Best Western Melbourne City?

No, there isn't parking at this hotel.

Does Best Western Melbourne City have a casino on the premises?

No, Best Western Melbourne City doesn't have a casino.

Will I find an indoor pool at Best Western Melbourne City?

No, there is no indoor pool at this hotel.

Is Best Western Melbourne City good for couples?

Couples staying at this hotel will appreciate amenities like a restaurant plus some guestrooms include a rainfall showerhead and a minibar.

Are there hot tubs at Best Western Melbourne City?

No, there isn't a spa tub at this hotel.

Does Best Western Melbourne City have a restaurant with a breakfast menu?

Yes, Best Western Melbourne City serves a cooked-to-order breakfast for a surcharge each morning at Stubby.

Will Best Western Melbourne City allow pets to stay for free?

No, pets aren't allowed at Best Western Melbourne City though service animals are welcome.

Are there connecting rooms at Best Western Melbourne City?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Best Western Melbourne City?

The closest major airport to Best Western Melbourne City is Melbourne, VIC (MEB-Essendon), which is 11.9 mi away (19 minutes by car). Another top airport is Melbourne Airport (MEL), which is located 16.2 mi away (24-minute drive).

Can I book a room with a balcony at Best Western Melbourne City?

Yes, some guestrooms at Best Western Melbourne City offer a furnished patio.

Best Western Melbourne City Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 382 out of 1002 reviews
Rating 8 - Good. 403 out of 1002 reviews
Rating 6 - Okay. 142 out of 1002 reviews
Rating 4 - Poor. 48 out of 1002 reviews
Rating 2 - Terrible. 27 out of 1002 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Samantha

Liked: Cleanliness
Room was exactly what you pay for and very clean. The staff were amazing, offering to store luggage before check in was available and also had them waiting in the room afterwards. Great location.
Stayed 1 night in Feb 2026

8/10 Good

Maree

Liked: Cleanliness, staff & service, amenities
Staff were great. Room was clean Comfortable bed Very quiet
Stayed 1 night in Feb 2026

2/10 Terrible

Dane

Disliked: Amenities, property conditions & facilities
They tried refusing to give my my hundred dollar bond back because there was cigarette buts in the bin, they kept repeating they didn't allow smoking in the rooms , i explained to them i didn't smoke them in the room, if i had the whole room would have reeked of cigarettes, after waisting alot of time they finally got the manager to inspect the room and admitted i hadn't been smoking in the room and i finally got my bond back, no apologies or anything, what made it worse was i whent out of my way to leave it clean and tidy even stripping the linen fold the blanket wipe the surfaces in the bathroom and table and they still tried to, i feel ,scam me out of the $100
Stayed 1 night in Feb 2026

10/10 Excellent

Leveni, Werrington

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 5 nights in Feb 2026

8/10 Good

Albert

Stayed 1 night in Feb 2026

8/10 Good

Maree

Liked: Cleanliness, staff & service
Staff were lovely and helpful.
Stayed 1 night in Feb 2026

8/10 Good

Robert, San Jose

Friendly staff.
Stayed 4 nights in Jan 2026

10/10 Excellent

Utkrisht

Stayed 1 night in Jan 2026

6/10 Okay

Marianna

Staff were lovely! I had a problem with my initial room and was moved to another room. The new room itself was lovely apart from the loud airconditioner. The ground floor carpet in the hallway was disgusting, old and gathered in some parts. It also was not nice to have laundry in the area right outside the rooms- several cages of dirty sheets as well as clean. Overall the location was wonderful and the staff very lovely.
Stayed 3 nights in Jan 2026

4/10 Poor

Bhaskar

Stayed 1 night in Jan 2026

10/10 Excellent

Alexander

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and nice clean comfy room, comfy beds - nice staff and everything you could need close by!
Stayed 2 nights in Oct 2025

4/10 Poor

Sarah

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
We were “upgraded” to the top floor. For anyone planning to stay at this hotel please note that the room on the top floor is only accessible via stairs. If this would be a problem for you I would advise to request to be on level 3 or below. The room felt dusty & dated. Ideal location for us though, right across from Southern Cross Station
Stayed 1 night in Jan 2026

2/10 Terrible

Simple

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room had broken air conditioning that made awful noise and didn’t let us sleep. Even the shower door would make squeaky noise. Too small a room for such high price. Does not deserve to be a 3.5 star hotel.
Stayed 2 nights in Jan 2026

2/10 Terrible

jorjeta

Stayed 2 nights in Jan 2026

10/10 Excellent

Albert

Stayed 1 night in Jan 2026

8/10 Good

Debbie

Traveled with partner
Liked: Cleanliness, amenities
Staff were amazing and location was perfect
Stayed 1 night in Jan 2026

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Clean room , friendly proffesional staff, nice cafe`bar on site . quiet room most of the time. Good house keeping , great location . Easy to get around , walk , tram , train .very easy check in even @"01.30 am.
Stayed 6 nights in Jan 2026

10/10 Excellent

An

Liked: Cleanliness, amenities, property conditions & facilities
five stars definitely be there again happy with everyone and everything.
Stayed 3 nights in Jan 2026

10/10 Excellent

Anitia

Liked: Cleanliness, staff & service, amenities
This was a great stay. It was a small room with a tiny shower cubicle but it was just me so I didn’t need anything more. Neat as a pin and clean. A short walk to the skybus and trams just outside the door
Stayed 1 night in Jan 2026

8/10 Good

phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2025

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2025

10/10 Excellent

Phil

Stayed 8 nights in Dec 2025

8/10 Good

Divya Utkrisht

Liked: Cleanliness
Nicd
Stayed 2 nights in Dec 2025

10/10 Excellent

Stephen

Stayed 1 night in Dec 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Dec 2025

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