Best Western Melbourne City

3.5 star property
Hotel with a rooftop terrace, 5-minute walk to Crown Casino

Choose dates to view prices

Photo gallery for Best Western Melbourne City

Property amenity
Courtyard Room | Individually decorated, individually furnished, soundproofing
Reception
Lobby
Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area | Individually decorated, individually furnished, soundproofing

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Housekeeping
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
16 Spencer Street, Melbourne, VIC, 3000
  • Place, Crown Casino
    ‪3 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪3 min walk‬
  • Place, Melbourne Central
    ‪15 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪25 min drive‬

Room options

Standard King Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

Standard Triple Room

  • Sleeps 3

Matchbox

8.0 out of 10
Very good
(56 reviews)
  • Sleeps 1
  • 1 Twin Bed

Standard Room, 3 Twin Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

Standard Twin Room

7.4 out of 10
Good
(23 reviews)
  • Sleeps 2
  • 2 Twin Beds

Shoebox

8.4 out of 10
Very good
(72 reviews)
  • Sleeps 2
  • 1 Double Bed

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed

Standard King Room

7.4 out of 10
Good
(13 reviews)
  • Sleeps 2
  • 1 King Bed

Shoebox Room

  • Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

King Apartment with Terrace

  • Sleeps 2

Rooftop Apartment

  • Sleeps 2

Matchbox

  • Sleeps 1

Courtyard Room

  • Sleeps 2

Single Room

  • Sleeps 1

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About the neighborhood

Melbourne

Located in Melbourne Central Business District, Best Western Melbourne City is within a 5-minute walk of Melbourne Convention and Exhibition Centre and within 15 minutes of other popular attractions like Crown Casino. This 114-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and a rooftop terrace.

What's nearby

  • SEA LIFE Melbourne - 3 min walk - 0.2 miles
  • Flinders Lane - 3 min walk - 0.2 miles
  • Crown Casino - 3 min walk - 0.2 miles
  • Melbourne Convention and Exhibition Centre - 3 min walk - 0.2 miles
  • Melbourne Central - 15 min walk - 0.8 miles

Getting around

  • Southern Cross Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪Palm Sugar Thai Cafe - ‬3 min walk
  • ‪Langlands Restaurant & Bar - ‬2 min walk
  • ‪The Hardware Société - ‬3 min walk
  • ‪Jalan Alor Flinders - ‬2 min walk
  • ‪Speakeasy HQ - ‬3 min walk

About this property

Best Western Melbourne City

Hotel with a rooftop terrace, 5-minute walk to Crown Casino
At Best Western Melbourne City, guests have access to a rooftop terrace, free WiFi in public areas, and a library. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include laundry facilities and a TV in a common area.
32-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and fans are also standard. Change of towels is available on request.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (AUD 35 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stubby

Things to do

  • Books
  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Locally-owned and organized tours and activities

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 1 year old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 100 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
  • Nearby parking fee: AUD 35 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is 68932034202.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Frequently asked questions

What is there to do near Best Western Melbourne City?

This hotel is situated in Melbourne Central Business District, just steps from Collins Street and SEA LIFE Melbourne, and within a short walk of Crown Casino. You'll also find Marvel Stadium and Bourke Street Mall less than a mile away.

Is parking available on site at Best Western Melbourne City?

No, this hotel doesn't offer parking.

Does Best Western Melbourne City have a casino on the premises?

No, Best Western Melbourne City doesn't have a casino.

Will I find an indoor pool at Best Western Melbourne City?

No, there is no indoor pool at this hotel.

Is Best Western Melbourne City a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a restaurant plus some guestrooms include kitchens and minibars.

Are there hot tubs at Best Western Melbourne City?

No, there isn't a spa tub at this hotel.

Does Best Western Melbourne City have a restaurant with a breakfast menu?

Yes, Best Western Melbourne City serves a cooked-to-order breakfast for a surcharge each morning at Stubby.

Will Best Western Melbourne City allow pets to stay for free?

No, pets aren't allowed at Best Western Melbourne City though service animals are welcome.

Are there connecting rooms at Best Western Melbourne City?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Best Western Melbourne City?

The closest major airport to Best Western Melbourne City is Melbourne, VIC (MEB-Essendon), which is 11.9 mi away (19 minutes by car). Another top airport is Melbourne Airport (MEL), which is located 16.2 mi away (24-minute drive).

Are there rooms with balconies at Best Western Melbourne City?

Yes, some guestrooms at Best Western Melbourne City offer a furnished patio.

Best Western Melbourne City Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 377 out of 1008 reviews
Rating 8 - Good. 407 out of 1008 reviews
Rating 6 - Okay. 147 out of 1008 reviews
Rating 4 - Poor. 48 out of 1008 reviews
Rating 2 - Terrible. 29 out of 1008 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very convenient to the train station, Marvel Stadium and the Casino. The staff were very nice and friendly. I booked a small room (happy to pay a cheaper price) as it was only me and I was only staying for one night. I had all that I needed and I felt safe knowing that the external doors were locked at 10pm at night with staff still on duty. Will certainly book there again.
Stayed 1 night in Sep 2025

10/10 Excellent

Bella

Stayed 1 night in Sep 2025

8/10 Good

Rachael duck

Stayed 2 nights in Aug 2025

6/10 Okay

Armin

Business traveler
Liked: Amenities
It was ok hotel , clean and safe but it was very noisy specially early morning. With the sound of train passing by next to the hotel
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

jimmy, Binan

Traveled with partner
Ok
Stayed 14 nights in Jul 2025

6/10 Okay

Pauline

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The location of The Best Western was spot on for walking and transport. The room was a decent size however the bathroom left alot to be desired. You could bearly move, there was no room between the toilet the hand basin and the shower door was so tiny a large person would have trouble getting in and move around, the hand basin was so tiny, when you washed your face or brushed your teeth the water went all over the floor. Very dissapointing.
Stayed 4 nights in Aug 2025

8/10 Good

Mischa, Cardigan Village

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have always liked the location and style here.
Stayed 1 night in Aug 2025

8/10 Good

Jackie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We liked the convenience - where it’s situated. Very good price - low rate. Very clean & tidy. A good, in-house, restaurant available. Our room faced Spencer St so we could hear the trains all night. Our bed was 2 singles pushed together & the bathroom was very small. Overall though we would definitely stay at Best Western again.
Stayed 1 night in Aug 2025

4/10 Poor

Siya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room doesn’t get cleaned. A lot dust one the self and table. Doesn’t vacuum the floor. The faucet blast the water in the very small bathroom and your clothes. The shower wall and floor is slippy. Feels like no cleaning at all.
Stayed 4 nights in Aug 2025

10/10 Excellent

rachel

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 3 nights in Aug 2025

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how the brickwork was used inside
Stayed 3 nights in Aug 2025

8/10 Good

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Good

Staff were friendly and check in was quickly. Room was clean and comfortable with basic amenities. Overall stay was good and may come back again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff Very helpful and professional
Stayed 3 nights in Aug 2025

8/10 Good

Harry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Idle location for events at exhibition centre
Stayed 6 nights in Jul 2025

10/10 Excellent

Nils Erik Kristoffer

Stayed 1 night in Aug 2025

8/10 Good

Victoriano

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a very good stay in an affordable hotel.
Stayed 5 nights in Aug 2025

6/10 Okay

Alex

Liked: Cleanliness

Good, but small and noisy based on location.

Good budget friendly, but rooms pokey and trains bloody noisy!
Stayed 1 night in Aug 2025

10/10 Excellent

Mischa, Cardigan Village

Stayed 1 night in Aug 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable & clean room. Staff were hepfull and very polite 👍
Stayed 4 nights in Aug 2025

10/10 Excellent

Patrick

Stayed 5 nights in Jul 2025

10/10 Excellent

john lee St

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jul 2025

8/10 Good

Graham, Farnham

Liked: Cleanliness, staff & service, amenities
Great place to stay for a short period of time. One or two nights for work
Stayed 1 night in Apr 2025