Best Western Melbourne City

3.5 star property
Hotel with a rooftop terrace, a quick walk to Melbourne Convention and Exhibition Centre

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Photo gallery for Best Western Melbourne City

Property amenity
Reception
Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area | 1 bedroom, individually decorated, individually furnished, soundproofing
Courtyard Room | 1 bedroom, individually decorated, individually furnished, soundproofing
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Housekeeping
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
16 Spencer Street, Melbourne, VIC, 3000
  • Place, Crown Casino
    ‪3 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪3 min walk‬
  • Place, Marvel Stadium
    ‪10 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪20 min drive‬

Room options

Standard King Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

Standard Triple Room

  • Sleeps 3

Matchbox

8.0 out of 10
Very good
(54 reviews)
  • Sleeps 1
  • 1 Twin Bed

Standard Room, 3 Twin Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

Standard Twin Room

7.4 out of 10
Good
(23 reviews)
  • Sleeps 2
  • 2 Twin Beds

Shoebox

8.4 out of 10
Very good
(72 reviews)
  • Sleeps 2
  • 1 Double Bed

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed

Standard King Room

7.2 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 King Bed

Shoebox Room

  • Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

  • Sleeps 2
  • 1 Queen Bed

King Apartment with Terrace

  • Sleeps 2

Rooftop Apartment

  • Sleeps 2

Matchbox

  • Sleeps 1

Guest Room

  • Sleeps 3

Courtyard Room

  • Sleeps 2

Single Room

  • Sleeps 1

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About the neighborhood

Melbourne

Located in Melbourne Central Business District, Best Western Melbourne City is within a 5-minute walk of Melbourne Convention and Exhibition Centre and within 15 minutes of other popular attractions like Crown Casino. This 114-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and a rooftop terrace.

What's nearby

  • Crown Casino - 3 min walk - 0.2 miles
  • Melbourne Convention and Exhibition Centre - 3 min walk - 0.2 miles
  • Marvel Stadium - 10 min walk - 0.6 miles
  • Melbourne Central - 15 min walk - 0.8 miles
  • Melbourne Cricket Ground - 3 min drive - 2.2 miles

Getting around

  • Southern Cross Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪Palm Sugar Thai Cafe - ‬3 min walk
  • ‪The Hardware Société - ‬3 min walk
  • ‪Langlands Restaurant & Bar - ‬2 min walk
  • ‪Bistrot Bisou - ‬1 min walk
  • ‪FoodHall - ‬3 min walk

About this property

Best Western Melbourne City

Hotel with a rooftop terrace, a quick walk to Melbourne Convention and Exhibition Centre
At Best Western Melbourne City, guests have access to a rooftop terrace, free WiFi in public areas, and a library. Front-desk staff can answer questions 24/7, and assist with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include laundry facilities and a TV in a common area.
32-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and fans are also standard. Change of towels is available on request.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (AUD 25 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stubby

Things to do

  • Books
  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Locally-owned and organized tours and activities

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 1 year old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 100 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
  • Nearby parking fee: AUD 25 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is 68932034202.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Frequently asked questions

What is there to do near Best Western Melbourne City?

This hotel is situated in Melbourne Central Business District, just steps from Collins Street and SEA LIFE Melbourne, and within a short walk of Crown Casino. You'll also find Marvel Stadium and Bourke Street Mall less than a mile away.

Will I be able to park at Best Western Melbourne City?

No, there isn't parking available at the hotel.

Does Best Western Melbourne City have a casino on the premises?

No, Best Western Melbourne City doesn't have a casino.

Will I find an indoor pool at Best Western Melbourne City?

No, there is no indoor pool at this hotel.

Is Best Western Melbourne City good for couples?

Couples staying at this hotel will appreciate amenities like a restaurant plus some guestrooms include kitchenettes and rainfall showerheads.

Are there hot tubs at Best Western Melbourne City?

No, there isn't a spa tub at this hotel.

Does Best Western Melbourne City have a restaurant with a breakfast menu?

Yes, Best Western Melbourne City serves a cooked-to-order breakfast for a surcharge each morning at Stubby.

Will Best Western Melbourne City allow pets to stay for free?

No, pets aren't allowed at Best Western Melbourne City though service animals are welcome.

Does Best Western Melbourne City have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Best Western Melbourne City?

The closest major airport to Best Western Melbourne City is Melbourne, VIC (MEB-Essendon), which is 11.9 mi away (19 minutes by car). Another top airport is Melbourne Airport (MEL), which is located 16.2 mi away (24-minute drive).

Are there rooms with balconies at Best Western Melbourne City?

Yes, some guestrooms at Best Western Melbourne City offer a furnished patio.

Best Western Melbourne City Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 379 out of 1012 reviews
Rating 8 - Good. 408 out of 1012 reviews
Rating 6 - Okay. 147 out of 1012 reviews
Rating 4 - Poor. 49 out of 1012 reviews
Rating 2 - Terrible. 29 out of 1012 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for Central Melbourne

This is a good hotel for Central Melbourne. It is a 5 min walk from Southern Cross station. It's very convenient for food and transportation. The rooms are comfortable. Service in the hotel was good, and the price was very reasonable. I would stay here again.
Stayed 4 nights in Jul 2025

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived eraly and left my luggage with them. When I finally came back my luggage had been delivered to my room. I was very grateful as I had a lot. Staff wrre friendly and helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

Fung Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jun 2025

10/10 Excellent

christine, Broadbeach Waters

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and central to trans / casino and exhibition centre. Many great restaurants and hotels close by
Stayed 1 night in Jul 2025

8/10 Good

David, Haines Kangaroo Island

Stayed 2 nights in Jul 2025

10/10 Excellent

Shaun

Liked: Amenities
Good
Stayed 1 night in Jul 2025

8/10 Good

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
great place for the price
Stayed 1 night in Jun 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable -great location

I've stayed at this hotel for a few trips now and it's my first go to when I'm travelling to Melbourne. Staff are friendly and very helpful. When there was a city wide blackout and my phone was on 10% battery they offered to charge it on a personal charge bank for me which helped a lot.
Stayed 8 nights in Jun 2025

6/10 Okay

Cabdirahman

Stayed 1 night in Jun 2025

6/10 Okay

Sherry

Liked: Cleanliness
Disliked: Property conditions & facilities
Okay for a budget hotel. Super small rooom. No view. Clean and good check in.
Stayed 4 nights in Jun 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Catherine

Liked: Property conditions & facilities
Very nice staff, room VERY small
Stayed 1 night in Jun 2025

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and friendly helpful staff
Stayed 1 night in Jun 2025

8/10 Good

PAULINA, Maple Ridge

Business traveler
Liked: Cleanliness, staff & service, amenities
If you just need a quick overnight stay in the city, this is a great option both price and value-wise.
Stayed 1 night in Jun 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was small but had everything I needed and was in a great location. The staff were very helpful.
Stayed 2 nights in May 2025

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Great stay and area
Stayed 3 nights in May 2025

8/10 Good

Kerrie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but the beds were too hard.
Stayed 1 night in Jun 2025

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Jun 2025

10/10 Excellent

Kelly

Stayed 1 night in May 2025

8/10 Good

Josh

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient and comfortable! Staff are friendly and helpful.
Stayed 2 nights in May 2025

10/10 Excellent

Susan

Liked: Cleanliness
Single room was way roomier than expected. Well set out if you just need a single room to crash
Stayed 1 night in Jun 2025

6/10 Okay

Nicole Wilhelmina Maria

Liked: Cleanliness, staff & service
Was a nice hotel, just not suitable for me. Single bed on wheels - that did keep on moving!😂 shower cubical very small, anyone large than a small-medium will have issues getting in and - that was rather uncomfortable 🙈
Stayed 3 nights in May 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

6/10 Okay

Julie, Cessnock

Traveled with partner
Liked: Cleanliness, staff & service
The staff were lovely, we had arrived early to leave our luggage until room was ready. When we were able to access our room later, it was on the 3rd floor which was fine as there is an elevator. The room was fairly large but the bathroom was very small. The shower was one of the smallest I’ve seen plus a tiny basin which was very difficult to use without splashing water around it. The shower was good and hot - just not much room. The hotel is very close to the railway line and we didn’t realise how noisy it was until in the room. It was very difficult to sleep until very early in the morning when the trains became less frequent. Location otherwise was great as the trams run from nearby Spencer Street and it wasn’t far to walk to nearby attractions, restaurants and cafes. We would probably stay again n the future but I will be taking good earplugs and ensuring we stay in a room on the other side of the hotel
Stayed 2 nights in May 2025