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Best Western Melbourne City

Property class: 3.5

Choose dates to view prices

Photo gallery for Best Western Melbourne City

A reception area with a reception desk, two staff members, a bicycle, and seating area.
A modern cafe with wooden tables, brick walls, and a variety of plants.
A modern lobby with a brick wall, a bookshelf, seating area, and a staircase.
A bedroom with a large bed, a view of a garden through a sliding door, and a small table with chairs outside.
A modern hotel room with a brick accent wall, a large bed with white linens, a flat-screen TV on a wooden stand, and a nightstand with a lamp.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Laundry
  • Room service

Explore the area

View in a map
16 Spencer Street, Melbourne, VIC, 3000
  • Place, Crown Casino
    ‪3 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪3 min walk‬
  • Place, Melbourne Central
    ‪15 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪19 min drive‬

Room options

View all photos for Standard Twin Room

A hotel room with two beds, a patterned headboard, a bathroom with a sink and mirror, and an air conditioning unit.

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard King Room

Room

Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

A hotel room with two beds, a desk, a mirror, a wardrobe, and a bathroom.

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Matchbox

A hotel room with a bed, bedside table, lamp, and a television mounted on the wall.

Matchbox

8.2 out of 10
Very good
(71 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 3 Twin Beds, Non Smoking

A hotel room with a bed, a desk with a TV, a mirror, and a window with curtains.

Standard Room, 3 Twin Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room

A hotel room with two beds, a desk, a lamp, a TV, and a window with curtains.

Standard Twin Room

7.6 out of 10
Good
(26 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Shoebox

A hotel room with a large bed, a headboard with a decorative pattern, a window with curtains, and a bedside table with a lamp and a sign.

Shoebox

8.4 out of 10
Very good
(91 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Apartment

A hotel room with a bed, a wardrobe, a small seating area, and a window.

Rooftop Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

A hotel room with a bed, a desk, a lamp, and a window with a view of a building.

Standard King Room

7.4 out of 10
Good
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

A modern hotel room with a large bed, a desk with a TV, a brick accent wall, and a view through a glass door.

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Melbourne

Located in Melbourne Central Business District, Best Western Melbourne City is within a 5-minute walk of Melbourne Convention and Exhibition Centre and within 15 minutes of other popular attractions like Crown Casino. This 114-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and a rooftop terrace.

What's nearby

  • SEA LIFE Melbourne - 3 min walk - 0.2 miles
  • Flinders Lane - 3 min walk - 0.2 miles
  • Crown Casino - 3 min walk - 0.2 miles
  • Melbourne Convention and Exhibition Centre - 3 min walk - 0.2 miles
  • Melbourne Central - 15 min walk - 0.8 miles

Getting around

  • Southern Cross Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Only Coffee Project - ‬4 min walk
  • ‪Waterside Hotel - ‬3 min walk
  • ‪Hardware Société - ‬3 min walk
  • ‪State of Grace - ‬4 min walk

About this property

Best Western Melbourne City

At Best Western Melbourne City, guests have access to a rooftop terrace, free WiFi in public areas, and a library. Front-desk staff can answer questions 24/7, and assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this family-friendly hotel include laundry facilities and a TV in a common area.
32-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and fans are also standard. Change of towels is available on request.

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  • Free WiFi
  • Restaurant
  • Breakfast available
  • Parking available
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The price is $72
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (AUD 35 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stubby

Things to do

  • Bicycles
  • Billiards/pool table
  • Books
  • Library
  • Stereo
  • Table tennis
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • Designated smoking areas
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

This property is closed from April 1 2027 to July 31 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 1 year old and younger stay free when using existing bedding

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 100 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
  • Nearby parking fee: AUD 35 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is 68932034202.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Frequently asked questions

What is there to do near Best Western Melbourne City?

This hotel is situated in Melbourne Central Business District within a 10-minute walk of Crown Casino and Collins Street. You'll also find Marvel Stadium and Bourke Street Mall less than a mile away.

How much does it cost to stay at Best Western Melbourne City?

As of Oct 5, 2026, prices found for a 1-night stay for 2 adults at Best Western Melbourne City on Oct 6, 2026 start from $90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Melbourne City have a casino on the premises?

No, Best Western Melbourne City doesn't have a casino.

Will I find an indoor pool at Best Western Melbourne City?

No, there is no indoor pool at this hotel.

Does Best Western Melbourne City have a restaurant with a breakfast menu?

Yes, Best Western Melbourne City serves a cooked-to-order breakfast for a surcharge each morning at Stubby.

Will Best Western Melbourne City allow pets to stay for free?

No, pets aren't allowed at Best Western Melbourne City though service animals are welcome.

What is the closest airport to Best Western Melbourne City?

The closest major airport to Best Western Melbourne City is Melbourne, VIC (MEB-Essendon), which is 11.9 mi away (19 minutes by car). Another top airport is Melbourne Airport (MEL), which is located 16.2 mi away (24-minute drive).

Best Western Melbourne City Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 385 out of 1005 reviews
Rating 8 - Good. 399 out of 1005 reviews
Rating 6 - Okay. 140 out of 1005 reviews
Rating 4 - Poor. 53 out of 1005 reviews
Rating 2 - Terrible. 28 out of 1005 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great location loved it
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
near the train station and down town, it's very convinence.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great price & close to the Conference centre, a lovely quirky little hotel. Honest (I stayed in a 'Shoebox' room) but the bed was very comfortable and the shower was amazing. I would recommend it and stay there again. The only down side was the half sized ironing board.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and clean. Friendly staff. Great location.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location close to everything I needed. Staff were friendly and I enjoyed the on-site bar and restaurant, the food was tasty.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and reasonable price
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, early check in, always stay there when in Melbourne
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff very friendly Bed was great
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with a nice little room. It’s a good option near Southern Cross station. The staff were very good too
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean in great location. Good food activities in area. Good public transportation
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
Staff were amazing and location was perfect
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Clean and comfortable
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location and nice clean comfy room, comfy beds - nice staff and everything you could need close by!
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine price wise and convenient location
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Room service efficient and reliable, room small but tidy and location fantastic with great access to trams and restauramts
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always happy to stay at BW Melbourne. It is close to all the places I like to go to.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, neat and modern. Easy walking distance to trams and Southern Cross Station.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, easy walk from southern cross station
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great stay and area
Stayed 3 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Staff were lovely and helpful.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Staff were great. Room was clean Comfortable bed Very quiet
Stayed 1 night in Feb 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall nice room but very basic and very small. Extremely loud exhaust fan in bathroom. Well priced
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Very small room. Cold showers. Very basic. Staff helpful and friendly.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Convenient location Good value for single traveller with basic but adequate facilities. Staff were very accommodating when I left my luggage on arriving early and it had been put in the room. 11am check out was a bonus.
Stayed 2 nights in Mar 2026

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