Sofitel Shahd Al Madinah

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Photo gallery for Sofitel Shahd Al Madinah

Exterior
Property video
Interior
2 restaurants; breakfast, lunch, and dinner served
2 restaurants; breakfast, lunch, and dinner served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
King Fahad Road, Building 2943, Madinah, 42311
  • Place, Prophet's Mosque
    ‪10 min walk‬
  • Place, The Green Dome
    ‪10 min walk‬
  • Place, Al-Baqi Cemetery
    ‪10 min walk‬
  • Airport, Madinah (MED-Prince Mohammad Bin Abdulaziz)
    ‪15 min drive‬

Room options

Classic Room, 1 King Bed

8.0 out of 10
Very good
(24 reviews)
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Classic Triple Room, 3 Twin Beds

7.4 out of 10
Good
(11 reviews)
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

Classic Twin Room, 2 Twin Beds

7.4 out of 10
Good
(18 reviews)
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

Deluxe Room, 1 King Bed (Club)

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed
  • Free WiFi

Suite, 1 Twin Bed (Prestige, Partial Haram Plaza view)

  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 Twin Bed
  • Free WiFi

Suite, 1 King Bed (Prestige)

7.2 out of 10
Good
(11 reviews)
  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed
  • Free WiFi

Suite, 1 Twin Bed (Prestige)

7.4 out of 10
Good
(3 reviews)
  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 Twin Bed
  • Free WiFi

Presidential Suite, 3 Bedrooms (Haram Plaza View)

  • City view
  • 1292 sq ft
  • 1 bedroom
  • Sleeps 8
  • 2 King Beds
  • Free WiFi

Presidential Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1292 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed
  • Free WiFi

Superior Room, 1 King Bed (Partial Haram Plaza view)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Superior Twin Room, 2 Twin Beds (Partial Haram Plaza view)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

Deluxe Twin Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

Junior Suite

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

Family Suite, Multiple Beds

  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

Suite, 1 King Bed (Imperial - Harram Partial View)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

About the neighborhood

Madinah

Located in Madinah City Center, Sofitel Shahd Al Madinah is within a 10-minute walk of popular sights such as The Green Dome and Prophet's Mosque. This 469-room, 5-star hotel welcomes guests with 2 restaurants, free in-room WiFi, and a gym.

What's nearby

  • Prophet's Mosque - 10 min walk - 0.6 miles
  • The Green Dome - 10 min walk - 0.6 miles
  • Al-Baqi Cemetery - 10 min walk - 0.6 miles
  • Masjid Al Ghamamah - 12 min walk - 0.7 miles
  • New Bilal Market - 18 min walk - 1.0 mile

Getting around

  • Madinah Station - 14 min drive
  • Madinah (MED-Prince Mohammad Bin Abdulaziz) - 20 min drive

Restaurants

  • ‪Kiffa | كفة - ‬2 min walk
  • ‪Al Baik - ‬3 min walk
  • ‪Al-Marwa restaurant | مطعم المروة - ‬3 min walk
  • ‪Cafe Najd - ‬1 min walk
  • ‪رسلانية - ‬1 min walk

About this property

Sofitel Shahd Al Madinah

At Sofitel Shahd Al Madinah, guests have access to a gym, free WiFi in public areas, and meeting rooms. Self parking is offered for SAR 150 per day. Multilingual staff at the front desk are standing by 24/7 to help with access to locker space, securing valuables, and concierge services. Other amenities at this luxury hotel include conference space, a business center, and free newspapers.
TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free minibar items, refrigerators, and espresso makers are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a health club.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (SAR 150 per day)

Food and drink

  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Arabesque
  • Shahd Lounge
  • Ward Al Madinah

Things to do

  • Health club

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchairs on site

More

  • 1 building
  • 14 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2001
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Paper towels
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 AM
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between midnight and 4:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered self parking fee: SAR 150 per day
  • Late check-in fee for check-in between midnight and 4:00 AM

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-10:00 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).
Property Registration Number 10007643

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Only Muslims can enter the holy cities of Mecca and Medina.
  • Unmarried guests may be restricted from sharing rooms in accordance with local laws. Guests must provide proof of marriage if requested by the property.
  • Couples must provide proof of marriage to share a room.
  • No rollaway or extra beds are available.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Al Madina Shaza
Al Shaza
Al Shaza Madina
Shaza Al Madina
Shaza Al Madina Hotel
Shaza Al Madina Hotel Medina
Shaza Al Madina Medina
Shaza Madina
Shaza Al Madina Al Madinah/Medina
Shaza Al Madina Al Madinah/Medina

Frequently asked questions

Are free cancellation options available at Sofitel Shahd Al Madinah?

Sofitel Shahd Al Madinah provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Sofitel Shahd Al Madinah?

As of Jun 1, 2026, prices found for a 1-night stay for 2 adults at Sofitel Shahd Al Madinah on Jul 1, 2026 start from $246, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Sofitel Shahd Al Madinah?

This hotel is situated in Madinah City Center within a 10-minute walk of Prophet's Mosque, The Green Dome, and Al-Baqi Cemetery. You'll also find New Bilal Market and Al-Safiya Museum and Garden less than a mile away.

Is parking available on site at Sofitel Shahd Al Madinah?

Yes, secured parking is offered for SAR 150 per day.

Are there luxury amenities available at Sofitel Shahd Al Madinah?

Yes, some luxury features of this hotel include 2 restaurants, 24-hour room service, and concierge services.

Does Sofitel Shahd Al Madinah include a casino on the premises?

No, Sofitel Shahd Al Madinah doesn't have a casino.

Will I find an indoor pool at Sofitel Shahd Al Madinah?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Sofitel Shahd Al Madinah?

Amenities that appeal to couples at this hotel include 24-hour room service, a free stocked minibar, and premium bedding.

Does Sofitel Shahd Al Madinah have a hot tub?

No, there isn't a spa tub at this hotel.

Does Sofitel Shahd Al Madinah feature a restaurant that includes a breakfast menu?

Yes, Sofitel Shahd Al Madinah has 2 restaurants, and serves breakfast each morning for a surcharge.

Will Sofitel Shahd Al Madinah allow pets to stay for free?

No, pets and service animals aren't allowed at Sofitel Shahd Al Madinah.

Does Sofitel Shahd Al Madinah have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Sofitel Shahd Al Madinah?

The closest major airport to Sofitel Shahd Al Madinah is Madinah (MED-Prince Mohammad Bin Abdulaziz), which is 9.3 mi away (20 minutes by car).

Are there rooms with balconies that I can book at Sofitel Shahd Al Madinah?

No, there aren't any guestrooms at Sofitel Shahd Al Madinah that offer a balcony.

Sofitel Shahd Al Madinah Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 416 out of 646 reviews
Rating 8 - Good. 107 out of 646 reviews
Rating 6 - Okay. 47 out of 646 reviews
Rating 4 - Poor. 31 out of 646 reviews
Rating 2 - Terrible. 45 out of 646 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Muhammad

Stayed 2 nights in Feb 2026

10/10 Excellent

Rana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Feb 2026

6/10 Okay

Jawhara

Traveled with family
Liked: Cleanliness, staff & service, amenities
Small rooms, odd hotel design
Stayed 2 nights in Feb 2026

10/10 Excellent

Abdulrazag

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff were very professional and helpful. Food above expectations. Housekeeping is superb.
Stayed 10 nights in Feb 2026

10/10 Excellent

Imtyaz M

Traveled with family
Liked: Cleanliness, staff & service, amenities
All great from reception, to room, friendly staff and check out. Elevators are abit tight and can be a bit of a challenge at prayer times but that’s everywhere.
Stayed 3 nights in Feb 2026

10/10 Excellent

Noman

Liked: Cleanliness, amenities, property conditions & facilities
All of the above were excellent
Stayed 2 nights in Feb 2026

10/10 Excellent

Noureddine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s was very good stay. I really recommend it
Stayed 1 night in Feb 2026

10/10 Excellent

AATIF

Stayed 5 nights in Feb 2026

10/10 Excellent

Bushra

Stayed 2 nights in Feb 2026

10/10 Excellent

ghazanfar

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful stay!
Stayed 3 nights in Feb 2026

10/10 Excellent

ZAID

Stayed 2 nights in Feb 2026

10/10 Excellent

Hind

Traveled with family
Liked: Cleanliness, staff & service, amenities
The biggest strength of this hotel is unquestionably the staff. From the moment we arrived, we felt truly welcomed. Special thanks to Anas, who set a very high standard of guest service. He welcomed us with genuine care, managed all the check-in procedures smoothly, and ensured we were completely satisfied. While waiting for the rooms to be ready, he thoughtfully arranged complimentary drinks at the restaurant, which reflected true five-star hospitality. At the restaurant, Abdul Kareem was exceptionally kind and attentive. Another highlight was Lujain at reception, who was the icing on the cake — extremely welcoming, warm, and informative. Special thanks also to Mohammed Altoudi, who was extremely professional and efficient during the checkout process. The rooms were clean, spacious, and very comfortable, with comfortable beds that allowed us to rest well. The location is excellent. A few points for improvement: the bathrooms felt slightly worn out, a and the room service, as is often the case in Makkah and Madinah hotels, was below the expected five-star standard. Additionally, the ladies’ prayer room would benefit from more privacy or better isolation from the main entrance, to enhance comfort and serenity.
Stayed 1 night in Jan 2026

2/10 Terrible

Ezedin, New York

Traveled with family
Disliked: Amenities, property conditions & facilities
Was very noisy as the hotel was under construction
Stayed 4 nights in Feb 2026

2/10 Terrible

Lina, New York

Stayed 3 nights in Feb 2026

10/10 Excellent

Shadmani

Liked: Cleanliness, staff & service, amenities
Room was clean, room service brought us free fruit, a dessert plate and frequently came to top up the free mini bar. The staff were attentive and helpful.
Stayed 1 night in Feb 2026

10/10 Excellent

Mounira

Stayed 11 nights in Jan 2026

10/10 Excellent

Mohammed

Stayed 2 nights in Feb 2026

4/10 Poor

aisanuddin

Liked: Amenities
Disliked: Property conditions & facilities
Proximity to the mosque is great, rooms are not great for the price. Breakfast was good.
Stayed 4 nights in Jan 2026

10/10 Excellent

Nawfal

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room very clean and tidy with plenty of fruit and drinks
Stayed 1 night in Jan 2026

8/10 Good

Hisham Hassan, Ashburn

Stayed 2 nights in Jan 2026

10/10 Excellent

Mohamed

Liked: Cleanliness, property conditions & facilities
Good
Stayed 2 nights in Jan 2026

8/10 Good

Wasi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Although this is probably the nicest hotel in Madinah right by the prophet’s mosque we had a couple of issues. Even though we paid for breakfast it wasn’t available since their kitchen was shutdown, they offered us to go to another hotel after getting upset, it was hugely inconvenient. They had construction going on in the room above us which prevented us from sleeping during the day, we called to complain but not much was done.
Stayed 2 nights in Jan 2026

6/10 Okay

Ayob

Stayed 1 night in Jan 2026

10/10 Excellent

Marwa

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room catering was excellent. Very clean
Stayed 2 nights in Jan 2026

10/10 Excellent

Ziad

Stayed 1 night in Jan 2026