Avoid booking this property. It’s easily the worst hotel stay I’ve ever had and offered zero value for money. The main issue is management that simply doesn’t care—the place runs on autopilot. The staff seem embarrassed but powerless to fix anything.
The lobby feels like a shopping mall crossed with a railway station—crowded, noisy, and full of vendors. My first room was dark, windowless, and so noisy I couldn’t sleep. Not all rooms have safes, which just adds to the stress.
Breakfast was an insult: guests are asked to choose between scrambled or boiled eggs, like children at a school canteen. The bread was stale, and the “buffet” didn’t exist.
The gym equipment barely worked. Overall, a depressing, noisy, poorly managed hotel that took away from my holiday. There are far better, calmer, and more professional places to stay in Medellín.