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Recent guest reviews

Great location cool little hotel. Front desk guy Pablo was great.

Great Location, Rooms are comfortable. 👍

Amazing hotel, perfectly located around restaurants and best shopping, as it is near small stores and large malls. It also boasts of the best chef in town ! great staff willing to help 24/7.

Amazing location, breakfast and staff

Property was nice room was spacious , I had suite ambassador room. No problem bringing guests in. Only thing that bothered me was that the jacuzzi didn’t work when I got into the room a technician had to come fix it and when he did fix it it had a very minor leak and would leave a small puddle the next day if you left the water in but other than that everything else was good. House keeping was good and staff is very nice. 4-4.5/5 for location price and quality of hotel stay. I would go here again

What i liked the most was the staff they were all friendly and loving.

Unique

Any issues you have, the staff will address them. The staff is very professional and attentive to your needs.

Gray place! Very safe and in good location. Would go again!

The hotel is amazing and the staff. The parking is off of the hotel

The room I reserved with jacuzzi was not available due to the jacuzzi being repaired. Hotel put me in a standard room which was much smaller and did not have a refrigerator for 2 nights (1/2 of my total stay). Room became available for the last 2 days of the stay. The hotel did not give a refund for the difference in price for the 2 nights, but did offer to give a slight discount when I extended my stay for 2 nights. Staff is very professional and well trained.

Calle 10A #36-29 Medellín Antioquia

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Outdoor pool

Located in El Poblado, Haven is adjacent to Lokkus Contemporary Art and within a 5-minute walk of Lleras Park. This 37-room, 4-star aparthotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Free buffet breakfast is served on weekdays from 7:30 AM to 10:00 AM and on weekends from 8:00 AM to noon. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe.


Rooms

Each apartment is individually decorated and has free local calls and a safe. Guests can expect to find free WiFi and a 43-inch flat-screen TV with cable channels. The bathroom offers a rainfall showerhead, hair dryers, and designer toiletries.


Property features

Guests of Haven enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 35 per vehicle one-way. The front desk is staffed 24/7 to help with concierge services, luggage storage, and securing valuables. This aparthotel also has laundry facilities.

Room options

3 connected bedroom unit with jacuzzi and balcony

3 Queen Beds | Sleeps 6

Room with jacuzzi on the balcony

1 Queen Bed | Sleeps 2

Small suite with jacuzzi

1 Queen Bed | Sleeps 2

2-Bedroom apartment with jacuzzi on the balcony

2 Queen Beds | Sleeps 4

Guest reviews for Haven

Everyone (4) Couples (4) Family (1)
5
Partner Couples

Great location cool little hotel. Front desk guy Pablo was great.

By on Jan 28, 2023

5
Friends

Great Location, Rooms are comfortable. 👍

By , from Dorado on Aug 25, 2022

Review comment responded on Aug 25, 2022

Dear ReyThank you for taking the time to leave us your comments, we are glad you enjoyed your stay with us. Hope to see you soon.Best regards.Serena Team

5
Everyone

Amazing hotel, perfectly located around restaurants and best shopping, as it is near small stores and large malls. It also boasts of the best chef in town ! great staff willing to help 24/7.

By on Jul 8, 2022

Review comment responded on Aug 2, 2022

Dear Shayan We want to thank you for staying with us and taking the time to leave us your feedback, it helps us to keep improving and offer a quality service. We hope to see you again soon. Serena Hotels Team

5
Friends

Amazing location, breakfast and staff

By on Jun 14, 2022

Review comment responded on Jun 14, 2022

Hello Abraham. Thank you for taking the time to share your comments and rate us with 5 stars! We’re thrilled you liked our location and enjoyed our hotel and everything that goes with it! We’re glad you enjoyed our breakfast and had a great experience with our staff: It’s very encouraging to find great comments about our service, every day we try to keep our quality up! Please allow us to have you back anytime soon. Have a wonderful day!

5
Everyone

By on Apr 10, 2022

4
Everyone

Property was nice room was spacious , I had suite ambassador room. No problem bringing guests in. Only thing that bothered me was that the jacuzzi didn’t work when I got into the room a technician had to come fix it and when he did fix it it had a very minor leak and would leave a small puddle the next day if you left the water in but other than that everything else was good. House keeping was good and staff is very nice. 4-4.5/5 for location price and quality of hotel stay. I would go here again

By on Mar 22, 2022

Review comment responded on Mar 22, 2022

Dear Sasha, thank you so much for rating and sharing you comments with us about how was your stay. we are glad you liked our location, service staff and house keeping department. We are highly committed to working to provide true quality service. From our maintenance department we are going to review the situation, understanding the importance of your comment and we will include it in our continuous improvement plan to take the corresponding corrective measures, since these situations should not happen with our jacuzzi. Best Regards.

5
Family Partner Couples

What i liked the most was the staff they were all friendly and loving.

By on Feb 4, 2022

Review comment responded on Feb 4, 2022

Hello Pedro! it is a plasure to know about you, always welcome to Haven Hotel! We sincerely appreciate the time taken to rate us with a 5 star and write about us and our employees, we are more thank happy to share your comments with our Team. Our service team awaits you with doors open. Thank you for choosing Haven Hotel as your resting place in Medellin. Best Regards. Santiago Vélez Guest SErvice and Costumer Relations

5
Everyone

Unique

By on Aug 28, 2021

4
Partner Couples

Any issues you have, the staff will address them. The staff is very professional and attentive to your needs.

By on May 26, 2021

Review comment responded on Jun 3, 2021

Dear guest, We appreciate your good comments, we hope to see you again and serve you in your stay in Medellin. You are always welcome !

5
Business Business

Gray place! Very safe and in good location. Would go again!

By on Feb 16, 2021

Review comment responded on Feb 16, 2021

Cordial Greetings, Thank you for taking the time to review our property. It's always encouraging to hear good comments. . We are very pleased that you have chosen us to spend your stay in Medellin. we hope to see you again at the hotel. You are always welcome.

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