See all properties

Four Points by Sheraton Medan

4.0 star property
Hotel in Medan with a full-service spa and a 24-hour fitness center

Choose dates to view prices

Photo gallery for Four Points by Sheraton Medan

Outdoor pool
Minibar, in-room safe, soundproofing, cribs/infant beds
Exterior
Minibar, in-room safe, soundproofing, cribs/infant beds
Meeting facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Laundry
  • Gym

Explore the area

Map
Jl. Gatot Subroto No. 395, Medan, North Sumatra, 20119
  • Sun Plaza
    ‪3 min drive‬
  • University of North Sumatera
    ‪5 min drive‬
  • Medan Mall
    ‪6 min drive‬
  • Medan (KNO-Kuala Namu Intl.)
    ‪32 min drive‬

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

View all photos for Suite, 1 Bedroom, Non Smoking

Minibar, in-room safe, soundproofing, cribs/infant beds

Suite, 1 Bedroom, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Minibar, in-room safe, soundproofing, cribs/infant beds

Junior Suite, 1 Bedroom

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Smoking

Minibar, in-room safe, soundproofing, cribs/infant beds

Room, 2 Twin Beds, Smoking

  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Smoking

Minibar, in-room safe, soundproofing, cribs/infant beds

Room, 1 King Bed, Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Smoking

Minibar, in-room safe, soundproofing, cribs/infant beds

Room, 2 Twin Beds, Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Smoking

Minibar, in-room safe, soundproofing, cribs/infant beds

Room, 1 King Bed, Smoking

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Medan

Located within a mile (2 km) of Plaza Medan Fair, Four Points by Sheraton Medan is within 2 miles (3 km) of Sri Mariamman Temple. This 4-star hotel welcomes guests with 220 rooms and conveniences like a full-service spa, an outdoor pool, and a 24-hour gym.

What's nearby

  • Sun Plaza - 3 min drive - 2.2 miles
  • Grand City Hall - 4 min drive - 2.4 miles
  • University of North Sumatera - 5 min drive - 2.6 miles
  • Medan Mall - 6 min drive - 3.8 miles
  • Maimun Palace - 6 min drive - 3.3 miles

Getting around

  • Medan Station - 14 min drive
  • Medan (KNO-Kuala Namu Intl.) - 60 min drive

Restaurants

  • ‪Kerang Rebus Sumber Rejeki - ‬3 min walk
  • ‪Nasi Goreng Kak Ramla - ‬8 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪A&W - ‬7 min walk
  • ‪Kopikuni - ‬9 min walk

About this property

Four Points by Sheraton Medan

Hotel in Medan with a full-service spa and a 24-hour fitness center
Guests of Four Points by Sheraton Medan enjoy a full-service spa, an outdoor pool, and a children's pool. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a 24-hour gym, free WiFi in public areas, and meeting rooms.
32-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and coffee makers are other standard amenities. Change of bedsheets is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Puncak Alam Spa. Services include sports massages, Thai massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

Chinese (Mandarin), English, Indonesian

Similar properties

2 restaurants, breakfast, lunch, dinner served; Indonesian cuisine

Grand Mercure Medan Angkasa

  • Pool
  • Hot Tub
  • Spa
  • Kids pool
7.8 out of 10, Good, 149 reviews
$46 nightly
The price is $50
Jun 20 - Jun 21
Total includes taxes and fees
Grand Mercure Medan Angkasa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 150,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • The Eatery
  • The Onyx

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Crib (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Lever door handles
  • Raised toilet seat
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for IDR 350000.0 per stay
  • Cribs/infant beds are available for IDR 350000.0 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 150000 per person
  • Crib (infant bed) fee: IDR 350000.0 per stay
  • Rollaway bed fee: IDR 350000.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Property is also known as

Grand Serela Hotel Medan
Hotel Serela
Serela
Serela Hotel
Four Points Sheraton Medan Hotel
Four Points Sheraton Medan
Four Points by Sheraton Medan Hotel
Four Points by Sheraton Medan Medan
Four Points by Sheraton Medan Hotel Medan

Frequently asked questions

Is free cancellation available at Four Points by Sheraton Medan?

Four Points by Sheraton Medan provides free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Four Points by Sheraton Medan?

As of Jun 17, 2025, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Medan on Jun 18, 2025 start from $41.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Four Points by Sheraton Medan?

This hotel is located in Medan, close to Sun Plaza, Grand City Hall, and Medan Mall. You'll also find Maimun Palace and Great Mosque of Medan within a short drive.

Will I be able to park at Four Points by Sheraton Medan?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa available at Four Points by Sheraton Medan?

Puncak Alam Spa is the hotel's spa and services include sports massages, Thai massages, reflexology, and aromatherapy.

Does Four Points by Sheraton Medan include a casino at the property?

No, Four Points by Sheraton Medan doesn't have a casino.

Will I find an indoor pool at Four Points by Sheraton Medan?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Four Points by Sheraton Medan?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Four Points by Sheraton Medan have a hot tub?

No, this hotel doesn't have a spa tub.

Does Four Points by Sheraton Medan have a restaurant that serves breakfast?

Yes, Four Points by Sheraton Medan serves buffet breakfast for a surcharge each morning at The Eatery.

Will Four Points by Sheraton Medan allow pets to stay free of charge?

No, pets and service animals aren't allowed at Four Points by Sheraton Medan.

Does Four Points by Sheraton Medan have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Four Points by Sheraton Medan?

The closest major airport to Four Points by Sheraton Medan is Medan (KNO-Kuala Namu Intl.), which is about 16 mi away.

Are there rooms with balconies at Four Points by Sheraton Medan?

No, there aren't any guestrooms with balconies at Four Points by Sheraton Medan.

Does Four Points by Sheraton Medan have a wedding venue on site?

Take advantage of the wedding venue at Four Points by Sheraton Medan if you plan to say "I do" during your trip.

Four Points by Sheraton Medan Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 44 out of 118 reviews
Rating 8 - Good. 55 out of 118 reviews
Rating 6 - Okay. 8 out of 118 reviews
Rating 4 - Poor. 6 out of 118 reviews
Rating 2 - Terrible. 5 out of 118 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chin Choon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

ARUN

Stayed 3 nights in Nov 2024

10/10 Excellent

Sondang Meyhwa Angeline, Jagakarsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the bed was very comfortable. The staff were friendly and helpful.
Stayed 1 night in Jul 2024

8/10 Good

Faizal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If there’s a vicinity map guide, that will be extremely helpful. There are things that one can’t rely on the hotel all the time. I love to walk around area of a hotel that im staying, getting little entertainment like snacks, foods or quiet chilling spots, which will make it feel like an extended street family of the hotel. However I couldn’t get much here. But Starbucks is by far a nice quiet extended escapade. And maybe investors could improve path to Brastagi Supermarket, or something? I dunno. Otherwise, everything has been well.
Stayed 4 nights in Jul 2024

10/10 Excellent

Firdaus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Santo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love you

This is clean room , will stay again when visit Medan next visit
Stayed 1 night in Jun 2023

10/10 Excellent

Tati

Traveled with group
Nice hotel! Everyone so Friendly and helpful . ..
Stayed 1 night in May 2023

4/10 Poor

Bernard

Business traveler
Disliked: Staff & service
Very bad customer service
Stayed 3 nights in Nov 2022

10/10 Excellent

Mohd Rahman Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel wz family friendly.

Very good for family stay
Stayed 4 nights in May 2022

10/10 Excellent

Mohd Rahman Bin

Stayed 1 night in May 2022

10/10 Excellent

Edwin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

The room is big and comfortable... located in central and convenient to travel to nearby malls or complex.
Stayed 2 nights in Jan 2020

2/10 Terrible

HENDRY

Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great value, clean, friendly staff food food in resturant. Small but good pool and a nice well equipped gym.
Stayed 2 nights in Jan 2020

4/10 Poor

Wee Beng

Liked: Cleanliness, room comfort
Premium rooms facing main road, pretty noisy. Room glass windows should be double layers, which is not. Breakfast selections are the same everyday. 🙁 Poor service recovery by hotel staffs, including senior staff member of the reception.
Stayed 6 nights in Dec 2019

8/10 Good

Mohd Rahman Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good nice and clean in the heart of the city

Nice hotel near city centre and everythings was so nice clean and excelence for business or family retreat.
Stayed 2 nights in Dec 2019

8/10 Good

Jens

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in great location. Very friendly staff. Food is delicious
Stayed 5 nights in Oct 2019

8/10 Good

Chee Wan

Liked: Cleanliness, property conditions & facilities, room comfort

So So Hotel

Overall I stayed 5 nights in this Hotel, the main problem is majority of the Hotel staff can't speak and understand English for instance I encounter a problem for the 1st 2 days during breakfast, while I was consuming breakfast, I left my food and coffee on the table and went to take more food and when I came back to the table to continue my food, the waitress already cleared my table, this is unacceptable, the waitress can't wait to clear and clean the table without knowing the guest already left or not, for this incident I'm so upset and for the next 3 days I didn't took my breakfast anymore. Come on this is Sheraton Hotel, how could they employed this type of untrained & unknowledge personal, only this incident but overall the receptionist in the lobby is nice. I learn a lesson in future just book the room and no breakfats because they never improve or change. Hotel surrounding is too quiet. Hotel location is right outside the centre city is not very good. I'm returning to Medan soon but I'll still book this hotel but no breakfast, no thank you even if is free breakfast I'll still not consuming it anymore.
Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Sep 2019

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities

nice hotel

nice stay but didn’t get single bed
Stayed 2 nights in Aug 2019

10/10 Excellent

Sari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super hotel

The hotel small but really clean & the location super. We will back again if we go to bali
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience to stay. Brilliant staff and service
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite hotel in Medan
Stayed 1 night in Jul 2019

4/10 Poor

Paul, California

Traveled with partner
Liked: Amenities
Disliked: Staff & service
You can hear sound from other room and hallways. Need improve soundproof.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Disappointed experience

*Housekeeping worker removed and thrown away my important eye drops/medication. *Bathing without shower pipe, it is very inconvenient for ladies & kids.
Stayed 1 night in May 2019

Hotels

Conrad Las Vegas at Resorts World
Soulshine Bali
Casino Resorts & Hotels in Boston
Sumberkima Hill Private Villa Retreat
Guest Houses Cincinnati
The Westin Austin Downtown
Bubble Hotel Bali Nyang Nyang - Glamping (Adults only)
RV Parks Atlantic
Green Valley Motel
Hostels Patras
Beach Resorts & Hotels in Chesapeake
Hotels with Hot Tubs in Joliet
Hotels with Hot Tubs in Easton
Swiss-Belhotel Sorong
ibis Brussels Centre Gare Midi

Flights

Flights from Boston to Flint
Flights from Calgary to Bangkok
Flights from Phoenix to Dallas
Flights from Washington to Branson
Flights from Orlando to Rapid City
Flights from Hanoi to Ulaanbaatar
Flights from Kraków to Chicago
Flights from Gainesville to Columbia
Flights from Las Vegas to Raleigh
Flights from Frankfurt to New York
Flights from Miami to Hartford
Flights from Chantilly (IAD) to Phoenix (PHX)

Cars

Car rentals in Cape Canaveral
Car rentals in Casselman