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Four Points by Sheraton Medan

Property class: 4

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Photo gallery for Four Points by Sheraton Medan

A rooftop pool with lounge chairs and umbrellas, surrounded by greenery and a clear sky.
A hotel room with a sofa, a small table with a vase of flowers, a television, and a city view.
A modern hotel corridor with a reflective floor, recessed lighting, and glass doors leading to rooms.
A luxurious dining area with white tables and chairs, ornate windows, and a marble bar.
A hotel room with a large bed, a desk with a computer, a chair, a small table with a lamp, and a large window with a city view.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Jl. Gatot Subroto No. 395, Medan, North Sumatra, 20119
  • Place, Plaza Medan Fair
    β€ͺ17 min walk‬
  • Place, Sun Plaza
    β€ͺ8 min drive‬
  • Place, Medan Mall
    β€ͺ15 min drive‬
  • Airport, Medan (KNO-Kuala Namu Intl.)
    β€ͺ55 min drive‬

Room options

View all photos for Room, 1 King Bed

Room

Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a window with curtains, and a lamp.

Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Large Room, 1 King Bed

A hotel room with a bed, two armchairs, a desk, a lamp, and a view of the city.

Large Room, 1 King Bed

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Large Room, 2 Single Beds

A hotel room with two beds, a desk with a lamp, a chair, and a view of the city.

Large Room, 2 Single Beds

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 Bedroom (1 Bedroom)

A hotel room with a bed, a TV, a leather sofa, a glass coffee table, and a small desk.

Junior Suite, 1 Bedroom (1 Bedroom)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

A hotel corridor with a vanity area, a mirror, and a bench.

Suite, 1 Bedroom

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Medan

Located in Petisah within a mile (2 km) of Plaza Medan Fair, Four Points by Sheraton Medan is within 2 miles (3 km) of DeliPark Mall Medan. This 4-star hotel welcomes guests with 220 rooms and conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Plaza Medan Fair - 17 min walk - 0.9 miles
  • Sun Plaza - 8 min drive - 1.7 miles
  • University of North Sumatera - 12 min drive - 2.4 miles
  • Medan Mall - 15 min drive - 3.1 miles
  • Great Mosque of Medan - 16 min drive - 3.3 miles

Getting around

  • Medan Station - 17 min drive
  • Medan (KNO-Kuala Namu Intl.) - 58 min drive

Restaurants

  • β€ͺRM. Siang Malam - ‬4 min walk
  • β€ͺKerang Rebus Sumber Rejeki - ‬3 min walk
  • β€ͺSea food dan Nasi Uduk Tjong 45 Java Jln Gatot Subroto/Simp Ayahanda - ‬3 min walk
  • β€ͺAyam Penyet Bu Mai - ‬2 min walk
  • β€ͺMie balap wahidin - ‬5 min walk

About this property

Four Points by Sheraton Medan

Four Points by Sheraton Medan features an outdoor pool, a children's pool, and a 24-hour gym. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and concierge services. Additional amenities include free WiFi in public areas, meeting rooms, and a conference center.
32-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and slippers. Refrigerators, minibars, and coffee makers are other standard amenities. Change of bedsheets is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 150,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • The Eatery
  • The Onyx

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Crib (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • 5 steps to reach entrance
  • Elevator (91 inch wide door)
  • Front entrance ramp
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for IDR 400000.0 per stay
  • Cribs/infant beds are available for IDR 400000.0 per stay

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 150000 per person
  • Crib (infant bed) fee: IDR 400000.0 per stay
  • Rollaway bed fee: IDR 400000.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 55110, 8120214173107

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Property is also known as

Grand Serela Hotel Medan
Hotel Serela
Serela
Serela Hotel
Four Points Sheraton Medan Hotel
Four Points Sheraton Medan
Four Points by Sheraton Medan Hotel
Four Points by Sheraton Medan Medan
Four Points by Sheraton Medan Hotel Medan

Frequently asked questions

Is free cancellation available at Four Points by Sheraton Medan?

Four Points by Sheraton Medan provides free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Four Points by Sheraton Medan?

As of Oct 18, 2026, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Medan on Oct 25, 2026 start from $48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Four Points by Sheraton Medan?

This hotel is situated in Petisah, close to Sun Plaza, Medan Mall, and Maimun Palace. You'll also find Great Mosque of Medan and DeliPark Mall Medan within a short drive.

Is parking available on site at Four Points by Sheraton Medan?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Four Points by Sheraton Medan include a casino at the property?

No, Four Points by Sheraton Medan doesn't have a casino.

Will I find an indoor pool at Four Points by Sheraton Medan?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Four Points by Sheraton Medan good for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Does Four Points by Sheraton Medan have a hot tub?

No, this hotel doesn't have a spa tub.

Does Four Points by Sheraton Medan have a restaurant that serves breakfast?

Yes, Four Points by Sheraton Medan serves buffet breakfast for a surcharge each morning at The Eatery.

Will Four Points by Sheraton Medan allow pets to stay free of charge?

No, pets and service animals aren't allowed at Four Points by Sheraton Medan.

Does Four Points by Sheraton Medan have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Four Points by Sheraton Medan?

The closest major airport to Four Points by Sheraton Medan is Medan (KNO-Kuala Namu Intl.), which is about 16 mi away.

Are there rooms with balconies that I can book at Four Points by Sheraton Medan?

No, there aren't any guestrooms at Four Points by Sheraton Medan that offer a balcony.

Does Four Points by Sheraton Medan have a wedding venue on site?

Take advantage of the wedding venue at Four Points by Sheraton Medan if you plan to say "I do" during your trip.

Four Points by Sheraton Medan Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 55 out of 134 reviews
Rating 8 - Good. 59 out of 134 reviews
Rating 6 - Okay. 9 out of 134 reviews
Rating 4 - Poor. 6 out of 134 reviews
Rating 2 - Terrible. 5 out of 134 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great room service and very wonderful staff
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great and the hotel staff were excellent. They were so helpful in every area. The rooms are comfortable and the bed was really good.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Ao far good and clean
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the bed was very comfortable. The staff were friendly and helpful.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Nice hotel! Everyone so Friendly and helpful . ..
Stayed 1 night in May 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love you

This is clean room , will stay again when visit Medan next visit
Stayed 1 night in Jun 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Noisy room

Hotel sound proof is not so good . Can hear the noise of car and motorcycle on the road side at night time
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
If there’s a vicinity map guide, that will be extremely helpful. There are things that one can’t rely on the hotel all the time. I love to walk around area of a hotel that im staying, getting little entertainment like snacks, foods or quiet chilling spots, which will make it feel like an extended street family of the hotel. However I couldn’t get much here. But Starbucks is by far a nice quiet extended escapade. And maybe investors could improve path to Brastagi Supermarket, or something? I dunno. Otherwise, everything has been well.
Stayed 4 nights in Jul 2024
Verified review

4/10 Poor

Disliked: Staff & service
Very bad customer service
Stayed 3 nights in Nov 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes Personal
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
AC tidak dingin.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel wz family friendly.

Very good for family stay
Stayed 4 nights in May 2022
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

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Stayed 3 nights in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

The room is big and comfortable... located in central and convenient to travel to nearby malls or complex.
Stayed 2 nights in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great value, clean, friendly staff food food in resturant. Small but good pool and a nice well equipped gym.
Stayed 2 nights in Jan 2020
Verified review

4/10 Poor

Liked: Cleanliness, room comfort
Premium rooms facing main road, pretty noisy. Room glass windows should be double layers, which is not. Breakfast selections are the same everyday. πŸ™ Poor service recovery by hotel staffs, including senior staff member of the reception.
Stayed 6 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good nice and clean in the heart of the city

Nice hotel near city centre and everythings was so nice clean and excelence for business or family retreat.
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in great location. Very friendly staff. Food is delicious
Stayed 5 nights in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

So So Hotel

Overall I stayed 5 nights in this Hotel, the main problem is majority of the Hotel staff can't speak and understand English for instance I encounter a problem for the 1st 2 days during breakfast, while I was consuming breakfast, I left my food and coffee on the table and went to take more food and when I came back to the table to continue my food, the waitress already cleared my table, this is unacceptable, the waitress can't wait to clear and clean the table without knowing the guest already left or not, for this incident I'm so upset and for the next 3 days I didn't took my breakfast anymore. Come on this is Sheraton Hotel, how could they employed this type of untrained & unknowledge personal, only this incident but overall the receptionist in the lobby is nice. I learn a lesson in future just book the room and no breakfats because they never improve or change. Hotel surrounding is too quiet. Hotel location is right outside the centre city is not very good. I'm returning to Medan soon but I'll still book this hotel but no breakfast, no thank you even if is free breakfast I'll still not consuming it anymore.
Stayed 5 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 3 nights in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

nice hotel

nice stay but didn’t get single bed
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

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Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super hotel

The hotel small but really clean & the location super. We will back again if we go to bali
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience to stay. Brilliant staff and service
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite hotel in Medan
Stayed 1 night in Jul 2019

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