In general is great ., restaurants wise la Paloma horrible food. At the sport bar was pretty good
I think the only issue is the internet. A bit slow The rest is quite comfortable
While the resort was advertised as all-inclusive, we got there and it is not. It also said there are three onsite restaurants, which is true. However, the Beach Bar was only open for two of the eight days we were there. The third restaurant was a mile walk away and basically has an almost identical menu as the main hotel restaurant. We regularly waited for up to an hour before even receiving menus. When we wanted to take an excursion into town, the front desk personnel were only mildly helpful and said the "hotel shuttle" was only available Tuesdays and Fridays. When our shuttle came, it was a regular taxi... that we had to pay for. Overall, the hotel/resort was beautiful. The rooms were clean and well kept, the views were amazing. But lackluster service, lack of food and activity choices really soured the experience for us. I don't think we'll go back to Las Villas.
Very peaceful and close to international airport. I will stay there again
We wanted to experience the Day of the Dead in Mexico. 2 couples, 2 kids and 1 grandmother in attendance. 3 rooms. 2 in the main building; 1 in the outer building. All rooms were perfect! This hotel is in a gated community and we felt safe at all times. Their beach is beautiful and soft sand. Evenings were perfect times for my kids to collect shells and sand dollars. Gustavo was the best waiter in the restaurant. Service with a smile. Jose Luis was the pool/beach server. He was very attentive and even brought lounge chairs to the beach and dug down to set the umbrella; without us even asking! Isaac was our concierge. He listened to what we wanted to do and planned activities for us. We wanted to go downtown (30 mins ride in the shuttle) He even made sure we had a ride/shuttle back to the hotel after hours. He asked the front desk to get us boogie boards to use in the ocean. He planned a trip to an island and fishing. We were able to see the Sea Turtle sanctuary too! We are not people who like to party all night long. That is for downtown. This resort does not have a nightlife; which we loved. I think the bar closed down at 11pm. Outdoor bar at 6pm. Peace, quiet and unbeatable views.
The food & food service was 5 star. The food staff was amazing.
Very nice hotel, very nice view. Very pleasant stay.
Hotel and rented condos with golf course near airport, good if you don't want to go into Mazatlán or want to be more isolated. Food is very good at restaurants.
Transportation is limited unless you rely on facility shuttle or have your own car. Purchase food and drink for your condo before you come. Wonderful natural beach and Sea Turtle Restoration in the area is very impressive. The best security and care for guests.
I love this resort! Super Serene and private! Food at both restaurants was delicious and well prepared...waiters were super efficient and professional!
It is a great place to stay if you just want a romantic getaway... It is far from the tourist area. We loved the beach very nice and warm specially very clean
Staff while friendly, are absent at times. Restaurant service hours are very limited.
Want to say 2 things first of all: 1) the staff members we met on arrival were all very courteous and as accommodating as possible; 2) although the hotel initially appeared deserted, it was expecting a large group of government officials (accompanied by security forces)... we were not told to expect this. The rooms we were shown were dirty, dingy and worn. Fortunately, we had the alternative of staying in a friend's condo nearby, and so we took advantage of that and sacrificed our money spent on the hotel. The condo and it's grounds were far superior to the hotel. So, despite this - and a bait-and-switch experience with the car rental agency and the worthless car insurance we had paid for - we nevertheless managed to have a very nice week's stay in the Mazatlán area.
ok, need car to travel to city & I believe it would be very helpful for You to speak Spanish found very few people who spoke English
Las Villas Hotel & Golf by Estrella del Mar is within a 15-minute walk of popular attractions such as Estrella de Mar Golf Course. This 68-room, 4-star resort welcomes business and leisure travelers with a golf course, a full-service spa, and 2 restaurants.
This resort is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe, and mingle with other guests at the free daily manager's reception.
32-inch flat-screen TVs come with satellite channels and first-run movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, designer toiletries, and slippers. Furnished balconies, ceiling fans, and laptop-compatible safes are other standard amenities.
Guests of Las Villas Hotel & Golf by Estrella del Mar have access to a golf course, a full-service spa, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for MXN 500.00 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this beach resort include a children's pool, a gym, and 2 spa tubs.
In general is great ., restaurants wise la Paloma horrible food. At the sport bar was pretty good
Dear CesarThank you for taking the time to share your thoughts on your recent stay at our hotel. We greatly appreciate your feedback, as it helps us continually improve our services. We're delighted to hear that your overall experience was great. However, we apologize for any disappointment you may have encountered at La Paloma restaurant. We take your comments seriously and will address this issue to ensure a better dining experience for our guests. Your feedback encourages us to maintain and enhance the quality of our offerings.We value your patronage and hope to have the opportunity to welcome you back in the future. Thank you for choosing our hotel.Best Regards
I think the only issue is the internet. A bit slow The rest is quite comfortable
Dear Cesar,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your honest review and are pleased to hear that overall, you found your experience comfortable.We apologize for any inconvenience you may have experienced with the internet speed. Please be assured that we take your comments seriously, and we will look into ways to improve this aspect of our service.We would love to have you again with usBest regards,
While the resort was advertised as all-inclusive, we got there and it is not. It also said there are three onsite restaurants, which is true. However, the Beach Bar was only open for two of the eight days we were there. The third restaurant was a mile walk away and basically has an almost identical menu as the main hotel restaurant. We regularly waited for up to an hour before even receiving menus. When we wanted to take an excursion into town, the front desk personnel were only mildly helpful and said the "hotel shuttle" was only available Tuesdays and Fridays. When our shuttle came, it was a regular taxi... that we had to pay for. Overall, the hotel/resort was beautiful. The rooms were clean and well kept, the views were amazing. But lackluster service, lack of food and activity choices really soured the experience for us. I don't think we'll go back to Las Villas.
Dear Angelynn , I am truly sorry to here that we did not reach your expectations, please accept our most sincere apologies. It is important to let you know that we are working to improve our services for our guest, I would like to get in touch with you to get a better feedback, I look forward to having the opportunity to serve you as you deserve.Best regards
Very peaceful and close to international airport. I will stay there again
We wanted to experience the Day of the Dead in Mexico. 2 couples, 2 kids and 1 grandmother in attendance. 3 rooms. 2 in the main building; 1 in the outer building. All rooms were perfect! This hotel is in a gated community and we felt safe at all times. Their beach is beautiful and soft sand. Evenings were perfect times for my kids to collect shells and sand dollars. Gustavo was the best waiter in the restaurant. Service with a smile. Jose Luis was the pool/beach server. He was very attentive and even brought lounge chairs to the beach and dug down to set the umbrella; without us even asking! Isaac was our concierge. He listened to what we wanted to do and planned activities for us. We wanted to go downtown (30 mins ride in the shuttle) He even made sure we had a ride/shuttle back to the hotel after hours. He asked the front desk to get us boogie boards to use in the ocean. He planned a trip to an island and fishing. We were able to see the Sea Turtle sanctuary too! We are not people who like to party all night long. That is for downtown. This resort does not have a nightlife; which we loved. I think the bar closed down at 11pm. Outdoor bar at 6pm. Peace, quiet and unbeatable views.
The food & food service was 5 star. The food staff was amazing.
Gracias por tomarte el tiempo de compartir tu experiencia con nosotros. Nos alegra mucho saber que disfrutaste de tu estadía y que en general tu experiencia fue positiva.Valoramos mucho tus comentarios y tu calificación. Estamos comprometidos a ofrecer la mejor experiencia posible a nuestros huéspedes, y tus observaciones nos ayudan a identificar áreas en las que podemos mejorar.Esperamos que nos des la oportunidad de recibirte nuevamente en el futuro y demostrarte que estamos comprometidos a brindar una experiencia aún mejor en tu próxima visita.Gracias por elegirnos como tu destino de hospedaje. Si hay algo en lo que podamos ayudarte, no dudes en ponerte en contacto con nosotros.Saludos cordiales