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Recent guest reviews

The location, staff, cleanliness and air conditioning were perfect!

Updated from previous visits. Breakfast buffet choices were superb. Family friendly atmosphere.

I love this place! The entire staff is amazing! The hotel beyond reproach!! Authentic! Not like some hotel on the same beach---white washed and generic!

We have stayed at the Playa 7 years in a row. The properties location is absolutely incredible. The staff is very friendly and helpful. The resort becoming a strictly all inclusive will cause us to look elsewhere for our annual trip. There are simply too many very good restaurants in the area and the food at the Playa is lacking greatly in comparison. I know from speaking to other frequent guests they are doing the same thing. Not offering a European plan is not a good decision for the Playa and will lose them repeat business unless they really step up the food quality.

Don’t like the all inclusive prefer to also support town businesses

I have been here many times. The staff and facility have always been outstanding. First time I've tried all-inclusive. The food and entertainment choices were great. I also love the location. I would have rated the staff excellent if not for the medical services. My partner needed a shot and which she got. She later needed another one and we were able to get it a a local pharmacia with a doctor's office attached for 65 pesos, less than 1/10 what we paid the on-site doctor. My advice--if it's not an emergency, go off-site.

This hotel was perfect for the price. Located perfectly in downtown close to everything. Staff is amazing. Rooms are a little outdated but they do a good job keeping them clean.

We only stayed for one night while riding motorcycles through Mexico but it was great after riding all day. The staff were all accommodating and nice.

Best services happy with my stay there definitely going back !

Everything! I loved it so much. Looking into booking again.

This was our 16th time for our family vacation and we experienced some poor service in the restaurant, elevator was out of order a number of days, and the buffet was a lot of the same foods everyday. Had kabobs one night but who has ever seen a kabob with one shrimp on it..i would to have taken 8 to get 8 shrimps...we had all inclusive so we ate at the snack bar for lunch and went to some awesome food places within the area a few nights..the employees were very friendly and the activities were great...we have made some awesome friends during our stays..beach area is well watched by security but they need to enforce the rules to ppl who reserve or save a palapa for more than an hour..for instance one day ppl had towels on their palapa for 7 hrs before they occupied it...we were there during holy week and would advise if u want a quiet stay do not go then...very noisy and crowded. Will be going again in March 2020 as son is getting married at the Playa Mazatlan..thank you orbitz for the VIP treatment...

The alcohol drinks offered with the inclusive package are horrible. You’re better off buying your own beer instead of the tab beer they give with the all inclusive. Staff and cleanliness is great.

Liked the size of the hotel and their amenities. Service was slow specially in the food area. Food selection was very limited. The only two good restaurants had to be reserve with in a 2 hour time frame (am) and very limited spaces when the restaurant was EMPTY. Shower had no pressure and water temp could not be control.

Location was excellent and pools the kids loved it. We didn’t like that we couldn’t get a discount on a such a large group we booked more then 30 rooms and no discount from the Hotel. Other then that it was a good experience.

Staff went out of their way to make you feel right at home. Awesome place to stay!!!

Ave Playa Gaviotas 202 Mazatlan SIN

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Zona Dorada, Hotel Playa Mazatlan All Inclusive is within 2 miles (3 km) of popular attractions such as Mazatlan Aquarium and Playa Norte. This 400-room, 3-star property welcomes business and leisure travelers with 5 outdoor pools, a full-service spa, and a water park.


Dining

Relish the Mexican cuisine at La Terraza, one of 4 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

Hotel Playa Mazatlan All Inclusive's 400 rooms are air-conditioned and provide balconies or patios, coffee makers, and safes. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include phones, ironing boards, and desks.


Property features

Hotel Playa Mazatlan All Inclusive features a full-service spa, 5 outdoor pools, and a water park. You can take advantage of free parking if you drive. Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a fitness center, and a sauna.

Room options

Standard Room, 2 Double Beds

2 Double Beds | Sleeps 4

Luxury Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Habitacion Estandar solo hospedaje

2 Double Beds | Sleeps 4

Guest reviews for Hotel Playa Mazatlan All Inclusive

Everyone (41) Couples (5) Family (14)
5
Family

The location, staff, cleanliness and air conditioning were perfect!

By on Mar 10, 2020

Review comment responded on Mar 17, 2020

Dear guest We appreciate your rating, we are so happy to hear that you enjoyed our hotel and service, we look forward to having you with us again very soon.

4
Partner Couples Family

Updated from previous visits. Breakfast buffet choices were superb. Family friendly atmosphere.

By on Feb 28, 2020

Review comment responded on Mar 2, 2020

Dear guest We are glad to hear that you enjoyed our hotel and service. we hope to have you back soon with us

5
Family

I love this place! The entire staff is amazing! The hotel beyond reproach!! Authentic! Not like some hotel on the same beach---white washed and generic!

By on Feb 20, 2020

Review comment responded on Feb 24, 2020

Dear guest We appreciate your rating and we are glad to hear that you enjoy our hotel and service, we hope to see you again soon with us. Until next time

2
Family Friends

We have stayed at the Playa 7 years in a row. The properties location is absolutely incredible. The staff is very friendly and helpful. The resort becoming a strictly all inclusive will cause us to look elsewhere for our annual trip. There are simply too many very good restaurants in the area and the food at the Playa is lacking greatly in comparison. I know from speaking to other frequent guests they are doing the same thing. Not offering a European plan is not a good decision for the Playa and will lose them repeat business unless they really step up the food quality.

By , from Duluth, MN on Feb 20, 2020

Review comment responded on Feb 26, 2020

Dear StaceyS, We appreciate you taking the time to post your comments and inform us of your dissatisfaction with some of the changes occurring in the Hotel. Please note that our repeat guest and their continued loyalty is paramount to the foundations of our continued business. All of your point will be presented and discussed with the leadership team on property. I hope in future we will have the opportunity to host you again, and receive different comments in regards to your stay and the quality and taste of our food and beverage options. Please feel free to contact us direct if we can be o further service to you.

2
Everyone

Don’t like the all inclusive prefer to also support town businesses

By on Feb 3, 2020

Review comment responded on Mar 5, 2020

Dear guest We appreciate your qualification, we hope to have your visit with us again.

4
Partner Couples

I have been here many times. The staff and facility have always been outstanding. First time I've tried all-inclusive. The food and entertainment choices were great. I also love the location. I would have rated the staff excellent if not for the medical services. My partner needed a shot and which she got. She later needed another one and we were able to get it a a local pharmacia with a doctor's office attached for 65 pesos, less than 1/10 what we paid the on-site doctor. My advice--if it's not an emergency, go off-site.

By on Jan 26, 2020

Review comment responded on Jan 27, 2020

Dear guest We appreciate your qualification, and we are glad to know that you enjoy our hotel and service, we hope to be able to count your visit again soon with us.

4
Everyone

By on Jan 21, 2020

Review comment responded on Feb 3, 2020

estimado huésped Agradecemos su calificación, esperamos poder contar con su visita pronto de nuevo con nosotros! Hasta la próxima

5
Family Family with small children

This hotel was perfect for the price. Located perfectly in downtown close to everything. Staff is amazing. Rooms are a little outdated but they do a good job keeping them clean.

By on Nov 16, 2019

Review comment responded on Nov 19, 2019

Dear guest We appreciate your qualification, and we are glad to know that you enjoy your stay with us, we hope to have your visit soon and enjoy your holidays again see you soon!

5
Family

We only stayed for one night while riding motorcycles through Mexico but it was great after riding all day. The staff were all accommodating and nice.

By on Nov 8, 2019

Review comment responded on Nov 11, 2019

Dear guest, we appreciate your rating and we are glad to know that you enjoy your stay with us, we hope to have you back soon with us.

5
Partner Couples

Best services happy with my stay there definitely going back !

By on Oct 7, 2019

Review comment responded on Oct 14, 2019

We appreciate your score and we are glad to know that you enjoyed your stay with us, we hope to see you again soon by visiting us ¡See you next time!

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