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Recent guest reviews

The place dirty lots of mold, smells bad and the room in bad conditions lots of broken item, no refrigerator in the room make it hard to have cold water available. The restaurant dirty the cups full of lipstick or broken.

We stayed here only because there was no availability at Gaviana. There was hair on the pillows, a slight smell on the sheets and brown smear on the bathroom walls. It felt dirty. The AC was good, access to the beach was also good but it’s definitely not the best looking beachfront. I asked for help to print out our COVID certificates and the front desk directed me to their “business area”. There was one room with a very outdated computer. The keys didn’t match and it was merely impossible to punch in the correct letters and numbers I needed to gain access to my email. The one person in the business office with the door labeled “photographer” had no interest in helping me and directed me back to the front desk. When it came to finally printing the certificate, the printer was disconnected and again no help fixing it. I also experienced a fiasco trying to order breakfast at the bar and when I canceled it, the bartender told me that the bar area is completely separate from the restaurant which is why it was so difficult for me to get my coffee and oatmeal. Pretty pathetic excuse. I’ll never stay here again. My experience at Gaviana was night and day to this place. Never giving this place my business again.

Well , on arrival , the receptionist disintegrated see our reservation, then when found , asked if I could take a seat for 20 minutes. I agreed , we were hungry and went to Restaurant, this was a good choice , great food , great service , Carlos and all around good . Went back to reception, given our keys …. To wrong room !!! Finally got correct room , TV didn’t work , maintenance changed it out , then all good , sleep , and then a puddle of water , 1 meter by 1 meter in kitchen . Check out … good grief !!! Bellboys and Restaurant staff seem very good . Facility and office staff …. Lacking . This was a 2 star at best , very poor Orbitz rating

Great place

Amazing pools and restaurants inside the resort the staff were friendly really loved the view

nice. good pool. next to beach and sufing point. in the middle of everything. zona dorada, just at the beginning of the malecon

This motel was very accomodating..checkin went fast,the room was very big with a balcony overlooking pool area. Restaurant was very good food and the breakfast buffet was amazing and was included in the cost of the room so was free..the only bad part was construction of the road in front of the property but when its done will be very nice..this property has been updated and is very relaxing... would definitely advise this .close to food , entertainment , and shopping..very safe area...

Mediocre hotel, staff was rude. Only good thing about this hotel is the location, very convenient to popular spots.

Everything was excellent,people where friendly, clean rooms, people smiling all the time

the hotel location is central to everything. the property and rooms are very clean.

Very welcoming and attentive. Great customer service

Dirty bed sheets, old smell, unprofessional staff.

Overall I had a pleasant stay, I was upgraded to master suite upon my arrival, the bed was very comfortable, spectacular view, amazing balcony. The hotel is perfectly located, walking distance to everything. The only thing the room was missing was a mini bar!!! But I recommend the hotel and the staff was always very attentive and friendly!

This place was horrible . I had placed my golden bracelet in my toiletries bag and I left in bathroom when I went to use it . IT was gone I notified staff and they paid almost no attention . They said they checked cámaras and no one went in except cleaning lady. Besides this she threw out my wife’s eyelashes out not a big deal . But she admitted to that . They didn’t let me talk to general manager of hotel . They kept sending me lower level mgrs who couldn’t even answer questions properly .

The Emporio Mazatlan is centrally located for all attractions, the best feature of this hotel to be sure. The rooms are very outdated, the faucet in the bathroom was broken and we had ants. Hotel employees were friendly and accommodating, restaurant service was slow.

Love it had fun must come back clean rooms people are nice

Did not like it hotel room had water on the floor n the air conditioning has licking water

Avenida Camaron Sabalo, Zona Dorada, 51 Mazatlán SIN

Hotel highlights

  • Free WiFi and wired Internet in rooms
  • Onsite dining
  • 2 outdoor pools
  • Fitness center

Located in Zona Dorada, Emporio Mazatlan is within 2 miles (3 km) of popular attractions such as El Cid Country Club Golf Course and Mazatlan Aquarium. This 133-room, 3.5-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.


Rooms

32-inch plasma TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include balconies, coffee makers, and safes.


Property features

Guests staying at Emporio Mazatlan enjoy access to 2 outdoor pools, a gym, and a spa tub. Self parking is offered for MXN 300.00 per stay. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this beach hotel include conference space, a business center, and free newspapers.

Room options

Prestige Room

1 King Bed | Sleeps 2

Superior Room

2 Double Beds | Sleeps 4

Junior Suite

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Emporio Mazatlan

Everyone (16) Couples (2) Family (7)
1
Family Family with small children

The place dirty lots of mold, smells bad and the room in bad conditions lots of broken item, no refrigerator in the room make it hard to have cold water available. The restaurant dirty the cups full of lipstick or broken.

By , from Irvine on Jun 19, 2022

3
Partner Couples

We stayed here only because there was no availability at Gaviana. There was hair on the pillows, a slight smell on the sheets and brown smear on the bathroom walls. It felt dirty. The AC was good, access to the beach was also good but it’s definitely not the best looking beachfront. I asked for help to print out our COVID certificates and the front desk directed me to their “business area”. There was one room with a very outdated computer. The keys didn’t match and it was merely impossible to punch in the correct letters and numbers I needed to gain access to my email. The one person in the business office with the door labeled “photographer” had no interest in helping me and directed me back to the front desk. When it came to finally printing the certificate, the printer was disconnected and again no help fixing it. I also experienced a fiasco trying to order breakfast at the bar and when I canceled it, the bartender told me that the bar area is completely separate from the restaurant which is why it was so difficult for me to get my coffee and oatmeal. Pretty pathetic excuse. I’ll never stay here again. My experience at Gaviana was night and day to this place. Never giving this place my business again.

By on May 7, 2022

3
Everyone

Well , on arrival , the receptionist disintegrated see our reservation, then when found , asked if I could take a seat for 20 minutes. I agreed , we were hungry and went to Restaurant, this was a good choice , great food , great service , Carlos and all around good . Went back to reception, given our keys …. To wrong room !!! Finally got correct room , TV didn’t work , maintenance changed it out , then all good , sleep , and then a puddle of water , 1 meter by 1 meter in kitchen . Check out … good grief !!! Bellboys and Restaurant staff seem very good . Facility and office staff …. Lacking . This was a 2 star at best , very poor Orbitz rating

By on Feb 16, 2022

5
Everyone

By on Jan 4, 2022

5
Family Family with small children

Great place

By on Jul 17, 2021

5
Partner Couples Friends Family

Amazing pools and restaurants inside the resort the staff were friendly really loved the view

By , from Madison wi on Oct 19, 2020

5
Everyone

nice. good pool. next to beach and sufing point. in the middle of everything. zona dorada, just at the beginning of the malecon

By , from San Diego California on Sep 28, 2020

5
Family Family with small children

This motel was very accomodating..checkin went fast,the room was very big with a balcony overlooking pool area. Restaurant was very good food and the breakfast buffet was amazing and was included in the cost of the room so was free..the only bad part was construction of the road in front of the property but when its done will be very nice..this property has been updated and is very relaxing... would definitely advise this .close to food , entertainment , and shopping..very safe area...

By , from Luverne and Chaska minnesota on Mar 29, 2020

2
Everyone

Mediocre hotel, staff was rude. Only good thing about this hotel is the location, very convenient to popular spots.

By on Feb 25, 2020

5
Family with small children Family

Everything was excellent,people where friendly, clean rooms, people smiling all the time

By on Jul 23, 2019

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