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The Hotel was very nice and service was excellent. The only thin is that they need to have more virility of food Because in the breakfast was poor they did not have sausage, bacon, and other things that usually find in any breakfast buffet.
Kids just love this hotel. Food and drinks are not expensive.
The Granada is an older hotel and its age is showing in some areas. Some of the rooms had been upgraded but not ours. The cleaning staff worked hard but some stains and wear and tear were impossible to remove. I like a room with two beds but the double beds in our room seemed shorter than normal. The buffet restaurant, La Pergola was dissapointing. I have visited over a dozen other all inclusive resorts in Mexico and I do not consider myself a picky eater but there is room for improvement here. Some El Cid resorts require you to sign the check for every drink or meal but that was not required at La Pergola. The food was much better at the El Patio and the La Cascada a la carte restaurants. The pool at the Granada was very nice. The water was almost as warm as bath water and the setting in a private courtyard was very inviting. The Granada is priced much lower than other resorts in the area so I would recommend it to someone on a limited budget.
This place was exactly what it should be. Was pretty inexpensive. The rooms were fine. Pretty clean for mexico and had air. We went with the cheap one which didn't have an ocean view. The hotel was fairly noisy in general. The one thing to definitely watch out for is the Timeshare push. They want you to go to a breakfast. At the airport we went to the el cid table to get a map and the lady was really nice. All the sudden we were in a hard sales pitch for the timeshare breakfast and we were stuck there for 20 minutes. We said NO many times but did not want to be rude. Then we got another timeshare breakfast sales pitch at the hotel from another lady. Ugh. The hotel manager, Daniel, was very nice and very helpful. There were a lot of pay extras in the room. Water, coffee were extra each day. The hotel is in the Golden Zone (very, very touristy). If you go on the beach, expect to be asked by to buy something from a vender every 2 minutes. It was nice because you can go to any el cid hotel and use the facilities and swim in the pool. They do have beautiful pools. Food there was pricey for mexico but worth the ocean view. We did scuba diving (it was okay. saw lots of fish, starfish, urchins)visibility 12 feet. divemaster was good buy handled a lot of animals while underwater (not cool). the boat ride there was nice and the water was about 75 (I had a 3-4 wetsuit and it was perfect). We did ziplining. THat was great. We bodysurfed at witches beach. That was the BEST. Great Restaurant!!! Great waves. We went into town once and it was fine. The best part was walking along the beach. there's a nice walkway at Olos Altos (sp?) with lot so sculptures. If we go again we may stay farther north near playa de bruja. We really liked it up there.
My arrival and check in at the El-Cid Granada was fast and easy I was greeted in the lobby and assisted very quickly, I was given a welcome gift upon check-in by the friendly staff. After check in I was escorted to a desk where I was given information about my hotel and the other El Cid resorts, then I was presented with an offer to take a time share tour, I kindly declined (this part of check in should be eliminated). I was in room 1025 which is located on the first floor just steps away from El Patio resturant and the pool, the room had a kitchenette in it which was GREAT, the room was always cleaned very good by housekeeping. The only negative thing I have to say about the room is on several occassions I guess this comes from being on the first floor, I could smell through the a/c vent fumes from El Patio, and chemical smells I guess from work that was being done within and around the hotel. I think ceiling fans should be added to the rooms. Yes this is an older hotel but it met my expectations, when I return to Mazatlan I would definitely stay here again. The internet service is $90 pesos a day, I used the service the last three days of my stay, it was fast and I was able to use it in my room which is very conveinent. Being a travel agent I was vey satisfied with my stay and I will refer clients.
Relaxing and friendly people not to close to downtown area
Friendly staff & quality service. Excellent location.
I have been traveling to Mexico since I was nine, but it has been over 30 years since my wife and I have been back to Mazatlan. The recent U.S. press regarding the violence is SO overblown. I spoke to a number of U.S. and Canadian citizens and they felt the same way. El CID Granada is being converted into the corporate HQ for all of the El CID properties, so we were moved to the Castila across the street. Our rooms were comfortable and class to all of our dining choices, since we were on the all-inclusive program. This allowed us to eat on the run in the two buffet restaurants or take our time dining at the theme ( Argentine, marisco, or Italian ) restaurants. All of the staff were polite, attentive and respectful. You need 24 hour notice at theme restaurants. Golf, spa and tennis was also available for an extra fee. The security force, both in- house and in the city were highly visable. I can't wait to return next year.
Great hotel but needs more friendly skills
The staff moved me at no charge to the more expensive and highly rated El Cid Castilla when they realized I'd have problems with my mobility scooter and the Granada elevator.The all-inclusive buffet food was reasonably good and we enjoyed all the a la carte restaurants. My husband especially liked the green nopal (cactus) and beet juices served at breakfast. I preferred the papaya.The entertainment was generally from an OK level to poor (the Broadway show consists of lip synching and dancing), so we tended to avoid it altogether.Beware the "Information" desks are for the resort's timeshare component. You can get rid of them easily though.The El Cid hotels are well-located in the middle of the Golden Zone (except for the Marina El Cid) and are kept scrupulously clean. The pools are heated and the ocean is right beside the Castilla and El Moro hotels. Staying at any one of them allows you to use the facilities of the others.[...]
Overall, a very nice hotel in the Golden Zone. This hotel would appeal to the traveller that is seeking quiet time and relaxation. If you are looking for non stop action, then you need to look at the Castilla or Moro properties. Friendly service at front desk upon check in and check out. I don't think the maid understood the concept of reusing the bath towels, as we always hung them up; however, when we would return to our room we would find fresh towels in the bathroom. A couple of negative comments about the hotel include that at night time you can hear the guests talking while walking down the hallway. Also, you could hear some noise from the window as well. Our room overlooked the garden. The noise itself did not last a long time, but when it did you could definitely hear it. I felt that they try to push their time share presentation a little too hard with their guests. We booked a European Plan room and this worked out great for us, as we had tours lined up every day that we were there for a week. There are plenty of good restaurants in Mazatlan and we were not disappointed at all. The hotel itself offers easy access to public transportation and within a matter of minutes you would find yourself on the opposite end of the city.
Located in Zona Dorada, El Cid Granada is within a few miles (5 km) of popular sights such as Playa Norte and Mazatlan Aquarium. This 3-star hotel has 129 rooms and welcomes guests with a restaurant, a golf course, and an outdoor pool.
Buffet breakfast is offered for a fee each morning from 7:00 AM to noon. Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.
The 129 rooms are air-conditioned and have an array of amenities, including balconies, coffee makers, and safes. Guests can expect to find satellite TV and stay connected with WiFi. Other standard amenities include phones and free toiletries.
El Cid Granada features a golf course, an outdoor pool, and a fitness center. Parking is MXN 50 per day (MXN 50 per day for valet parking)—but if you prefer not to drive, catch a ride in the shuttle from the hotel to the airport (available 24 hours) for MXN 320 per person one-way. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this golf hotel include outdoor tennis courts, WiFi in public areas, and conference space.