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SO/ Sofitel Mauritius

5.0 star property

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Photo gallery for SO/ Sofitel Mauritius

A poolside view with thatched umbrellas, lounge chairs, and a view of the ocean.
A beach with clear water, umbrellas, and lounge chairs.
A resort with a central lawn, palm trees, and a view of the ocean.
2 restaurants; breakfast, lunch, and dinner served
A modern interior with a wooden floor leading to a seating area with a view of the ocean.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Royal Road, Beau Champ, Bel Ombre, 61008
  • Place, Bel Ombre Beach
    ‪5 min drive‬
  • Place, Heritage Golf Club
    ‪5 min drive‬
  • Place, Saint Felix Public Beach
    ‪6 min drive‬
  • Airport, Mahebourg (MRU-Sir Seewoosagur Ramgoolam Intl.)
    ‪42 min drive‬

Room options

View all photos for Family Villa, 1 King Bed, Private Pool, Beachfront (SO, Private Garden, Plunge pool)

A modern hotel room with a large bed, a TV, and a view of a pool area.

Family Villa, 1 King Bed, Private Pool, Beachfront (SO, Private Garden, Plunge pool)

  • Beach view
  • 1184 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for Villa, 2 Bedrooms, Private Pool, Beachfront (SO VIP, Living Room, Private Garden)

A modern living room with a glass coffee table, wicker furniture, and a view of the sea.

Villa, 2 Bedrooms, Private Pool, Beachfront (SO VIP, Living Room, Private Garden)

  • Beach view
  • 2476 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed
  • Free WiFi

View all photos for Villa, 1 King Bed, Private Pool, Beachfront (SO Beach, Private Garden,Plunge Pool)

A hotel room with a large bed, a TV, a balcony with a pool, and a view of the ocean.

Villa, 1 King Bed, Private Pool, Beachfront (SO Beach, Private Garden,Plunge Pool)

9.0 out of 10
Wonderful
(2 reviews)
  • Beach view
  • 1076 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Multiple Beds, Terrace, Garden View (SO Suite -Sea Facing)

A hotel room with a large bed, a green upholstered bench, a bathroom with a large mirror, and a view of greenery outside.

Suite, Multiple Beds, Terrace, Garden View (SO Suite -Sea Facing)

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Terrace, Garden View (SO Suite, Sea facing)

A hotel room with a large bed, a green upholstered bench, a bathroom with a large mirror, and a view of greenery outside.

Suite, 1 King Bed, Terrace, Garden View (SO Suite, Sea facing)

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Suite, 1 King Bed, Terrace, Garden View (SO Family - Sea facing)

A hotel room with a large bed, a green upholstered bench, a bathroom with a large mirror, and a view of greenery outside.

Family Suite, 1 King Bed, Terrace, Garden View (SO Family - Sea facing)

  • Garden view
  • 645 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

About the neighborhood

Bel Ombre

Located within 2 miles (3 km) of Bel Ombre Beach, SO/ Sofitel Mauritius is within 3 miles (5 km) of Saint Felix Public Beach. This 92-room, 5-star resort has 2 restaurants, a full-service spa, and an outdoor pool.
View more Resorts in Bel OmbreOpens in a new window

What's nearby

  • Bel Ombre Beach - 5 min drive - 2.3 miles
  • Heritage Golf Club - 5 min drive - 2.8 miles
  • Saint Felix Public Beach - 6 min drive - 3.2 miles
  • La Vallee des Couleurs - 10 min drive - 5.1 miles
  • Riambel Beach - 10 min drive - 5.5 miles

Getting around

  • Sir Seewoosagur Ramgoolam Intl. Airport (MRU) - 59 min drive

Restaurants

  • ‪Vallé Advenature Park - ‬13 min drive
  • ‪C Beach Club - ‬6 min drive
  • ‪Le Palmier A Le Telfair Golf & Spa Resort - ‬6 min drive
  • ‪Cavendish - ‬6 min drive
  • ‪Le Château De Bel Ombre - ‬6 min drive

About this property

SO/ Sofitel Mauritius

SO/ Sofitel Mauritius features a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for EUR 65 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this beach resort include a gym, free WiFi in public areas, and a free kid's club.
Guests can expect 42-inch LCD TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and memory foam beds with Egyptian cotton sheets and pillow menus ensure a restful night. Furnished patios, sitting areas, and minibars are other standard amenities. Housekeeping is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

SO Spa has 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

Similar properties

4 outdoor pools, pool umbrellas
OUTRIGGER Mauritius Beach Resort
Bel Ombre
  • Pool
  • Hot tub
  • Spa
  • Kids pool
8.2 out of 10, Very Good, 346 reviews
$237 nightly
The price is $280
Aug 19 - Aug 20
Total with taxes and fees
OUTRIGGER Mauritius Beach Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 20 for adults and EUR 20 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • La Plage
  • Le Flamboyant
  • Le Takamaka

Things to do

  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Playground
  • Shopping
  • Snorkeling
  • Tennis
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Yoga classes

Family friendly

  • Baby toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator
  • Wheelchair-accessible path of travel

More

  • Art Deco architecture
  • At least 80% organic food
  • Built in 2010
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable/satellite channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches used
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 100
Express check-in available

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 100
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 7 years old or younger stays free when using existing bedding
  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Christmas Eve (December 24) Gala Dinner per adult: EUR 130
  • Christmas Eve (December 24) Gala Dinner per child: EUR 50 (from 4 to 11 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: EUR 190
  • New Year's Eve (December 31) Gala Dinner per child: EUR 75 (from 4 to 11 years old)
  • A tax is imposed by the city: EUR 3.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 20 for adults and EUR 20 for children
  • Airport shuttle fee: EUR 65 per vehicle (one-way, maximum occupancy 3)
  • Early check-in fee: EUR 100 (subject to availability)
  • Late check-out fee: EUR 100 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

Mauritius Sofitel
Mauritius Sofitel So
So Mauritius
So Mauritius Sofitel
So Sofitel
So Sofitel Mauritius
Sofitel Mauritius
Sofitel Mauritius So
Sofitel So Hotel Mauritius
SO Sofitel Mauritius Hotel Bel Ombre
Sofitel So Mauritius Bel Ombre Hotel Bel Ombre
SO Sofitel Mauritius Hotel
SO Sofitel Mauritius Bel Ombre
Sofitel So Mauritius
SO Sofitel Mauritius Resort Bel Ombre
SO Sofitel Mauritius Resort
SO Sofitel Mauritius
SO/ Sofitel Mauritius Resort
SO/ Sofitel Mauritius Bel Ombre
SO/ Sofitel Mauritius Resort Bel Ombre

Frequently asked questions

Is a free cancellation option available at SO/ Sofitel Mauritius?

SO/ Sofitel Mauritius offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at SO/ Sofitel Mauritius?

As of Aug 2, 2026, prices found for a 1-night stay for 2 adults at SO/ Sofitel Mauritius on Aug 16, 2026 start from $297, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of SO/ Sofitel Mauritius?

This resort is located in Bel Ombre, close to Heritage Golf Club, Seven Coloured Earths, and Bel Ombre Beach. You'll also find Saint Felix Public Beach and Riambel Beach within a short drive.

Is there parking available at SO/ Sofitel Mauritius?

Yes, valet and self parking are offered for free at the resort. An electric car charging station is also available for guests.

Is there a spa at SO/ Sofitel Mauritius?

SO Spa is the resort's spa and services include prenatal massages, hot stone massages, body wraps, and Ayurvedic treatments.

Does SO/ Sofitel Mauritius have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, an ocean-view restaurant, and champagne service at this resort.

Does SO/ Sofitel Mauritius feature a casino on the premises?

No, SO/ Sofitel Mauritius doesn't have a casino.

Is there an indoor pool at SO/ Sofitel Mauritius?

No, this resort doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 6:00 PM.

What do couples enjoy most about SO/ Sofitel Mauritius?

This beachfront resort offers many amenities for couples, including champagne service as well as an ocean-view restaurant and an outdoor pool.

Are there hot tubs at SO/ Sofitel Mauritius?

No, but this resort does have a steam room.

Does SO/ Sofitel Mauritius have a restaurant that serves breakfast?

Yes, SO/ Sofitel Mauritius has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does SO/ Sofitel Mauritius allow pets to stay free of charge?

No, pets aren't allowed at SO/ Sofitel Mauritius.

Are there connecting rooms at SO/ Sofitel Mauritius?

Yes, you can book connecting rooms at this resort for your group or family vacation.

Where is the closest airport to SO/ Sofitel Mauritius?

The closest major airport to SO/ Sofitel Mauritius is Sir Seewoosagur Ramgoolam Intl. Airport (MRU), which is 23.2 mi away (59 minutes by car).

Are there rooms with balconies at SO/ Sofitel Mauritius?

Yes, every guestroom at SO/ Sofitel Mauritius comes with a furnished patio and some offer beach and garden views.

Does SO/ Sofitel Mauritius offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at SO/ Sofitel Mauritius.

SO/ Sofitel Mauritius Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 136 out of 239 reviews
Rating 8 - Good. 64 out of 239 reviews
Rating 6 - Okay. 21 out of 239 reviews
Rating 4 - Poor. 11 out of 239 reviews
Rating 2 - Terrible. 7 out of 239 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Azamat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and quite place. Good room, food and beach.
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast menu offered a large varied choice to suit lots of tastes and requirements. Staff were very friendly and accommodating. Location was good, beach clean quiet and secluded from public access. Rooms were large with all good working order facilities, modern and comfortable. Pool large and clean offering beach and sea view. 3 on site restaurants offer buffet, a la carte or bar meals.
Patio included a bath plunge pool with a view.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property with great architecture and beach. Great for relaxing
Stayed 8 nights in Dec 2025
Verified review

8/10 Good

alec

Liked: Cleanliness, staff & service, amenities
Great staff, the So Sofitel brand is consistently good, oh and no late check out charge, always a nice touch not to feel 'fleeced' when the room is most likely unoccupied until long after we"ve left.
Stayed 10 nights in Jan 2026
Verified review

8/10 Good

Carl Niklas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in every way. Except that we had a major problem with out toilet (did not function - aka bad luck, can happen everywhere) and problem with the towel deliveries…
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Sanchit

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and staff was very accommodating Things were sometimes delayed due to delivery by carts
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, property conditions & facilities
They hotel service was great
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Janmejay Girish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service ask for Raj. Great facilities and great food .
Stayed 6 nights in Jan 2025
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation my wife and I have had hands down. We have traveled the world since we were both young adults and we could not have been happier. Great resort and great people!
Stayed 12 nights in Nov 2023
Verified review

8/10 Good

harvey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely secluded environment. Beautifully designed.
Stayed 13 nights in Aug 2022
Verified review

10/10 Excellent

Filiberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the gardens and contact with nature, all quiet and well maintained. All staff very kind and ready to help
Stayed 12 nights in Jul 2022
Verified review

10/10 Excellent

Nejat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful environment, nature, friendly staff. Quick services.
Stayed 7 nights in Jun 2022
Verified review

4/10 Poor

Joakim

Liked: Staff & service
Disliked: Amenities
On the positive side: it is nicely located next to a nice beach with calm water. Big pool that overlooks the beach. Staff is nice and professional. On the negative side,The hotel is a bit dated. And the common area could be maintained better. Rooms could need a freshen up. We had electric issues, phone didn’t work, WiFi was super weak, to name a few things. There is also a lot of mosquitoes and the buggy service that you rely on to get around is very slow, leaving you waiting for a long time every time. Not value for money in my opinion.
The best thing about the hotel, the nice beach.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing
Stayed 13 nights in Sep 2024
Verified review

8/10 Good

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 13 nights in Jun 2025
Verified review

10/10 Excellent

Daniyal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout of the property, the open air concept good idea in these times, the faculties inside the room are outstanding
Stayed 10 nights in Sep 2022
Verified review

10/10 Excellent

sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is really nice. Fining was really good. The beach is nice and us posdible to enjoy nice walks and,water activities. Swimming is not easy due to water currents and in done areas a lot of algae
Stayed 3 nights in Apr 2023
Verified review

6/10 Okay

Manik

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not for family, no pool, avg service

Good looking resort, poor pool, looks like a repurposed fountain rather than a pool to swim in. Some great staff and some very average, so service inconsistent. Best for couples who want to stay in a secluded part of the island with nothing happening in their resort.
Stayed 3 nights in Mar 2025
Verified review

4/10 Poor

Reem

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Good hotel, big villa and beautiful view, but very bad service
Stayed 3 nights in Apr 2023
Verified review

6/10 Okay

Khatidja

Liked: Cleanliness, staff & service
Beautiful hotel and beach. Staff couldn’t be more accommodating and were so helpful with assisting with baby food. Hospitality was great . A few points, the buffet was nothing compared to other 4-5* resorts we have stayed at across the island, no ice cream at dessert for the children, was quite disappointing. On the last day, staff kept entering our room without ringing first at the very least which was really strange and inappropriate.
Stayed 2 nights in Jul 2023
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very out-dated and not worthy of 5 star status.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Ruth Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the friendliness and kindness of all the staff we met at the hotel and were made to feel that nothing was too much trouble. We would like to thank everyone and especially Raj and Divya for always being there to make our stay completely stress and hassle free, chef Vinay and his team for the delicious variety of wonderful dishes that catered for all tastes and a special thank you for the effort they made to tweak the recipes to cater for my allergies , all the waiting and bar staff especially Jamy who always made us feel welcome and we would also like to thank the spa team for the incredible treatments they provided to make our stay even more memorable . The whole holiday experience was unforgettable from our cleaner Noora to the gardeners and buggy drivers who were a delight to meet and always had a smile on their faces … thank you, Sam & Ruth .
Stayed 14 nights in Aug 2023
Verified review

6/10 Okay

Max

Liked: Staff & service, room comfort

Not 5* luxury

We felt it was more representative of a 4* stay than 5* hotel. We stayed in a suite, and the room was tired and needed updating. Nowhere to hang towels, plugs not working, no curtains for the patio area so was awaken at first light. And despite saying there were two restaurants, with half board you had to pay for the other. So you are restricted to the buffet, which is limited in size and the food was repetitive. The price of drinks was very high. A pint of beer was £8 and a single shot of liqueur was £10 for the cheapest. Meaning bar tabs run up if you want to have some drinks with your meals. There was a bit of upselling throughout the stay for their trips, massages, taxis, dinners etc. Gym was small and WiFi was weak throughout. However lovely beach and pool area. And staff were very friendly.
Stayed 5 nights in Nov 2023
Verified review

2/10 Terrible

Muhammad Jaleel Ud Deen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were quite disappointed upon our arrival at SO Sofitel Bel Ombre. Although the official check-in time was 15:00, we were made to wait until 16:00 before being given access to our room. Bagage arrived after 17 15 and left with no battery as charger is in our luggage. To our dismay, when we finally entered the room, we discovered stained bed sheets and hair on the bed,an unacceptable level of cleanliness for a hotel of this calibre supposedly to be a 5 star hotel. The situation was further compounded by the fact that we had no internet connection and were forced to make multiple attempts to reach reception by phone. When someone eventually did answer, the staff member was dismissive and rude,a shocking first impression that set a negative tone for our stay. To add to our frustration, we found the minibar completely empty. Not even basic soft drinks were provided, despite our willingness to pay for them. This lack of attention to basic guest needs is truly surprising for a hotel under the Sofitel brand. We had expected a much higher standard in terms of cleanliness, efficiency, and hospitality. I sincerely hope serious steps will be taken to address these issues, both in service delivery and housekeeping standards. It’s unfortunate that such a poor experience upon arrival now risks being shared more widely, especially as we had chosen your hotel with high expectations. Traveller local and International. I travel on business.
Stayed 1 night in Jul 2025