Our room was spacious and clean, charming and comfortable with tatami floors, low beds, and lots of place to sit. In addition to pajamas, there were robes and outer robes for onsen visits, tabi socks and slippers. Our room had a private spring-fed tub looking out over the city and the historic onsen across the street. The area was quiet and we slept well. The included breakfast in the hotel restaurant was fantastic -- so many delicious options. And the rooftop hot bath was lovely, with amazing views. The staff was warm and helpful. Some parts of the hotel (the bathroom and tub area in our room, for example) could use a little renovation and freshening up, but overall it was a beautiful place to stay. You can get a tram quite near the hotel that takes you to the castle, at the foot of which is a great area with shops and restaurants.