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Shirahone Onsen Tsuruya Ryokan

Property class: 3

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Photo gallery for Shirahone Onsen Tsuruya Ryokan

A spa area with a hot spring, wooden deck, stone pathway, and a wooden building with a sloped roof.
A traditional Japanese room with tatami flooring, a low table, two chairs, and a large window offering a view of greenery.
A room with two chairs and a table, a window with a view of a forest.
A traditional Japanese-style room with tatami flooring, a low table, and two chairs.
A wooden bathhouse with a clear pool surrounded by rocks.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Parking included
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
4202-6 Shirahone Onsen Azumi, Matsumoto, 390-1515
  • Place, Chubu-Sangaku National Park
    ‪1 min walk‬
  • Place, Kappa Bridge
    ‪34 min drive‬
  • Place, Shinhotaka Ropeway
    ‪60 min drive‬
  • Airport, Matsumoto (MMJ-Shinshu - Matsumoto)
    ‪68 min drive‬

Room options

View all photos for Japanese Style Room, Shared Bathroom with Private Toilet, Main Building, River View

A traditional Japanese-style room with tatami flooring, a low wooden table, and a chair.

Japanese Style Room, Shared Bathroom with Private Toilet, Main Building, River View

  • River view
  • 157 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese Style Room, Private Bathroom, New Building, River View

Two wicker chairs with cushioned seats and backs, positioned in front of a window with a view of a forested hillside.

Japanese Style Room, Private Bathroom, New Building, River View

  • River view
  • 195 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons

View all photos for Traditional Twin Room, Non Smoking, River View

A hotel room with two beds, a bedside table, a chair, and a large window with a view of trees.

Traditional Twin Room, Non Smoking, River View

  • River view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Matsumoto

Shirahone Onsen Tsuruya Ryokan places you 10.4 mi (16.7 km) from Kappa Bridge and 10.7 mi (17.2 km) from Alpes Street Hotsprings. The 22 rooms at this 3-star ryokan include refrigerators and LCD TVs and guests can enjoy free breakfast.

What's nearby

  • Chubu-Sangaku National Park - 1 min walk - 0.0 miles
  • Taisho Pond - 26 min drive - 10.4 miles
  • Kappa Bridge - 34 min drive - 13.3 miles
  • Kamikochi Visitor Center - 34 min drive - 13.3 miles
  • Shinhotaka Ropeway - 60 min drive - 25.1 miles

Getting around

  • Shin Shimashima Station - 44 min drive
  • Shinshu - Matsumoto Airport (MMJ) - 71 min drive

Restaurants

  • ‪グレンパークさわんど - ‬5 min drive
  • ‪レストラン やまぼうし - ‬16 min drive
  • ‪レストラン乗鞍 - ‬16 min drive
  • ‪あんき屋 - ‬14 min drive
  • ‪やどり木 - ‬15 min drive

About this property

Shirahone Onsen Tsuruya Ryokan

Shirahone Onsen Tsuruya Ryokan features free WiFi in public areas and a vending machine. There's free parking if you drive. Front-desk staff are standing by 24/7 to assist with any requests.
For entertainment, guests can enjoy LCD TVs. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Refrigerators, safes, and desks are other standard amenities.
The recreational activities listed below are available either on site or nearby; fees may apply.
Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 8:30 AM

Things to do

  • Hot springs

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Turndown service

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Late check-in subject to availability
Minimum check-in age: 13

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-6 PM
  • Check-out: 10 AM
  • Minimum check-in age: 13
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Shirahone Onsen Tsuruya Ryokan Matsumoto
Shirahone Onsen Tsuruya Matsumoto
Shirahone Onsen Tsuruya
Ryokan Shirahone Onsen Tsuruya Ryokan Matsumoto
Matsumoto Shirahone Onsen Tsuruya Ryokan Ryokan
Ryokan Shirahone Onsen Tsuruya Ryokan
Shirahone Onsen Tsuruya
Shirahone Onsen Tsuruya Ryokan Ryokan
Shirahone Onsen Tsuruya Ryokan Matsumoto
Shirahone Onsen Tsuruya Ryokan Ryokan Matsumoto

Frequently asked questions

Are free cancellation options available at Shirahone Onsen Tsuruya Ryokan?

Shirahone Onsen Tsuruya Ryokan provides free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What is there to do near Shirahone Onsen Tsuruya Ryokan?

This ryokan is located in Matsumoto, close to Hirayu Onsen, Hirayu Waterfall, and Hirayu Onsen Ski Place. Chubu-Sangaku National Park is also within a driving distance of 3.8 mi.

Will I be able to park at Shirahone Onsen Tsuruya Ryokan?

Yes, self parking is offered for free at the ryokan.

Is a spa located at Shirahone Onsen Tsuruya Ryokan?

Spa services at the ryokan include massages.

Does Shirahone Onsen Tsuruya Ryokan include a casino on the premises?

No, Shirahone Onsen Tsuruya Ryokan doesn't have a casino.

Will I find an indoor pool at Shirahone Onsen Tsuruya Ryokan?

No, there is no indoor pool at this ryokan.

What will couples enjoy most about a stay at Shirahone Onsen Tsuruya Ryokan?

Couples will appreciate amenities at this ryokan, including turndown service and slippers in each guestroom, and some feature river views.

Does Shirahone Onsen Tsuruya Ryokan have a hot tub?

No, there isn't a spa tub at this ryokan.

Does Shirahone Onsen Tsuruya Ryokan feature a restaurant that includes a breakfast menu?

Shirahone Onsen Tsuruya Ryokan offers free breakfast (local cuisine) each morning though there is no restaurant.

Will Shirahone Onsen Tsuruya Ryokan allow pets to stay free of charge?

No, pets aren't allowed at Shirahone Onsen Tsuruya Ryokan though service animals are welcome.

Does Shirahone Onsen Tsuruya Ryokan have connecting rooms available?

No, there aren't connecting guestrooms at this ryokan.

How close is the airport from Shirahone Onsen Tsuruya Ryokan?

The closest major airport to Shirahone Onsen Tsuruya Ryokan is Shinshu - Matsumoto Airport (MMJ), which is 25.1 mi away (71 minutes by car).

Can I book a room with a balcony at Shirahone Onsen Tsuruya Ryokan?

No, there aren't any guestrooms at Shirahone Onsen Tsuruya Ryokan that offer a balcony.

Shirahone Onsen Tsuruya Ryokan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 12 out of 21 reviews
Rating 8 - Good. 6 out of 21 reviews
Rating 6 - Okay. 2 out of 21 reviews
Rating 4 - Poor. 1 out of 21 reviews
Rating 2 - Terrible. 0 out of 21 reviews

8.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

m

Liked: Cleanliness, staff & service, property conditions & facilities
野天風呂も清潔で、趣きが良かった
Stayed 1 night in Aug 2020
Verified review

10/10 Excellent

yuka

Liked: Property conditions & facilities, room comfort

つるや旅館最高

ご飯が美味しかった。温泉も良かった♨️です。ありがとうございます😊
Stayed 1 night in Aug 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
たてものは古いが、温泉、スタッフ、清潔感があって良かった。スタッフが、優しく丁寧でした。
Stayed 1 night in Aug 2020
Verified review

8/10 Good

KATSUHIKO

Liked: Staff & service, property conditions & facilities, room comfort

ゆっくりできました

従業員さんたちが親切で最高でした。
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

TOSHIYUKI

Liked: Staff & service, property conditions & facilities, room comfort

憧れの白骨温泉で大満足の家族旅

川辺にある素敵なホテルです お湯が最高でした 1歳と5歳の子供連れでしたが 子供達も大人も まったり しっぽり ゆっくりできました 夕食 朝食ともにとても美味しく大満足 施設は少々改善の余地もあるかもしれませんが あの山奥の細い道を抜けたところの秘湯なので 十分贅沢かと思います お部屋も綺麗で 女性用アメニティも お部屋にも浴場にも揃っていて嬉しかったです 駐車場までお迎え お見送りをしていただいたり 細やかな気配り、心遣い、おもてなしをしていただきました 素敵な夏の思い出ができました
Stayed 1 night in Aug 2019
Verified review

8/10 Good

REIKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

秘湯と素朴なお宿

豪華ではないが、清潔でお湯がとて良かった
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

shiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

別所の名宿

別所温泉宿泊は2度目、今回の玉屋旅館は素晴らしいです。前日に白骨温泉に泊まりましたが、こちらはがっかりで期待していなかったのですが、部屋はきれい、受付もよく、料理も口うるさい母も絶賛でした。又泊まりたい宿です。
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

癒されました

よいお湯、よい宿でした。泉質がよくて、体がポカポカに。3日入れば風邪をひかない、といわれるそうですが、なるほど。ベッドの部屋に泊まりました。新しいお部屋で、ゆったりしていて、おちつける和のしつらえ。広い窓の外は原生林で、川の音が聞こえて、癒されました。食事は少なめで、私にはちょうどよく、イワナが美味しかった！ 何より、宿の人たちのホスピタリティがすばらしかった。みな親切でフレンドリーで、来てよかった。宿まで、すれ違えないほど細い道は、わずかでした。でも、日暮れ前に到着することを勧めます。
Stayed 1 night in Oct 2018
Verified review

6/10 Okay

チョクミ

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
とても卑怯な温泉でお湯はとても良かったです それに上高地に行くのに10分位で行けて とても便利でした
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort

秘境の宿

外観や雰囲気、社員さんは明るく感じが良かったです。部屋が旧館でしたが、ベランダが汚くて蜘蛛がいたりして、廊下のシミが多いのも残念でした。食事は美味しかった‼️ でも、三人で泊まったのに、洗面所のコップが2こしかありませんでした。
Stayed 1 night in Aug 2018
Verified review

8/10 Good

cl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

深山中的溫泉飯店

這是一家只有九間客房的傳統風情溫泉飯店，飯店有些老舊，但是房間很乾淨。位於深山中一天只有一班來回的車，並不容易到達，晚上很寂靜。飯店服務人員的英文並不好，但是很友善、有禮貌。白骨溫泉水非常有特色，餐飲屬於鄉間料理。
Stayed 1 night in May 2018
Verified review

10/10 Excellent

Hei Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店有懂流利英語的服務員，位置亦容易找到，不過因為酒店位置在斜路上面，如拉著大型手提行李會有點吃力，但服務質很好，值得再入住
Verified review

6/10 Okay

Yutaka

Liked: Staff & service
Disliked: Cleanliness, room comfort
従業員の対応はとても良い。
Verified review

10/10 Excellent

Kodama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

白骨温泉つるや旅館

湯質の良い温泉でした。スタッフの対応も丁寧にして頂いて、良い骨休めになりました。是非お勧めの旅館です。
Verified review

8/10 Good

Joseph

Liked: Cleanliness, staff & service, room comfort

Excellent Meals

A typical onsen ryokan with cozy and clean guest rooms. The onsen facilities might not be at those top notch level and a bit worn, but the quality of foods offered was absolutely excellent and fantastic
Verified review

10/10 Excellent

King Cheong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Verified review

4/10 Poor

masao

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Mikito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

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