The air conditioning unit in the room is super loud, and the sink is clogged and won’t drain.
The indoor pool was amazing & the grounds were well kept
This is our second stay. Both times we were welcomed by very helpful staff, our room was spotless and the restaurant served comfort food. There is a lounge as well for cocktails and appetizers.
This was a mother / son break between two work gigs. My son took an uber to check out the night life. I slept. In the morning my son has happy to work out in the guy with free weights. No complaints.
Located right off 81highway nice restaurant and pool within short distance of shopping and restaurants I stay often and am always pleased with staff and service
Everything was wonderful staff were very helpful room was clean location was close to where i needed to be
this was my third stay and i really enjoy the cleanliness and how courteous and helpful everyone was.i will stay again
Hotel staff were very friendly.room was very nice location is perfect
Overall, our stay was very good. It's a great hotel and the staff was friendly and helpful. However, check in was at 3PM and they didn't have our room ready until 4:30. It wasn't the end of the world, but after a 10 hour drive it would have been nice to have been able to go up and just relax. Also, there wasn't any continental breakfast. I'm not asking for much here, just a cheap bagel and some cream cheese, which I think should be included considering the cost of the stay.
when traveling on the road Iam always worried about pulling into some hotel. The hotel was exceptional! Clean, quiet, perfect!
The location is right off interstate and close to all ammenties
I stay here every time we travel to martinsburg. Its always a goodexperience .
The staff was 4 star in attitude and willingness to assist. Well trained, good hiring! Makes all the difference.
I had a really good time even ended up staying another night.The inside heated pool is why I chose this motel.The room the pool was in was heated But the pool it self was not heated which was a downer since I was paying for a heated pool that my 15mth old grandson could get in the pool and not be cold. My room had not been dusted you could write your name on the desk from dust. And the fridgerator in the room was broke. And there was trash on the floor under the desk. Staff was very very nice
The Good: The hotel was very accommodating with our incredibly late check in (2am) and the rooms were very nice, clean and modern. There was tons of parking, which was great. We had a very quick stay - left by 8am the next morning to continue on our trip, so we didn't get to enjoy the pool or any of the other amenities. It was also fantastic that the hotel was DIRECTLY off of I-81 and pet friendly. The Bad: I can't really say too much about anything negative aside from the fact that at either 530 or 6am someone had ordered room service down the hall and the waitress (correct term?) delivered the food, she plated it in the hallway (plates clanking, etc) which was quite noisy and then after knocking proceeded to yell "ROOM SERVICE". That was kind of annoying at that very early hour. I also had thought for some reason that they'd have a continental breakfast or something of that nature, but there wasn't... There is a full service restaurant on premises though.
People were very courteous. Wanted to stay another day and even though our room wasn't available they were very accommodating in getting us another one.
Stayed at this location on Valentine's day. We stayed in one of the Jacuzzi rooms and were very happy.
Located within a mile (2 km) of Martinsburg Mall, Holiday Inn Martinsburg, an IHG Hotel is within 2 miles (3 km) of Wonderment Puppet Theater. This 3-star hotel has 120 rooms and welcomes guests with a restaurant, an indoor pool, and a 24-hour gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning off right with full breakfast served for a fee.
The 120 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.
Guests of Holiday Inn Martinsburg, an IHG Hotel have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. A stay here includes free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
The air conditioning unit in the room is super loud, and the sink is clogged and won’t drain.
Thank you for your kind review!
Thank you for your review. We hope to see you again soon.
Thank you!
The indoor pool was amazing & the grounds were well kept
Thank you for taking the time to leave your feedback. We are very proud of our hotel, and definitely try to keep it looking the best that we can. It was a pleasure to accommodate you, and we look forward to doing so again. Have a lovely day!
This is our second stay. Both times we were welcomed by very helpful staff, our room was spotless and the restaurant served comfort food. There is a lounge as well for cocktails and appetizers.
Hi Mimi, Thank you for coming back to see us again! We always love seeing our return guests, and we're so glad that you enjoyed the comfort and cleanliness of your room and the hospitality of our staff. Hopefully, we will see you again the next time you're in Martinsburg.
This was a mother / son break between two work gigs. My son took an uber to check out the night life. I slept. In the morning my son has happy to work out in the guy with free weights. No complaints.
Hi Judith! Thank you for your stay at Holiday Inn Martinsburg. We're so glad that you and your son enjoyed the hotel amenities and were able to spend some downtime together.
Located right off 81highway nice restaurant and pool within short distance of shopping and restaurants I stay often and am always pleased with staff and service
Hi Norma, Thank you for your continued loyalty to Holiday Inn Martinsburg! It's always nice to receive feedback from our regular guests. We appreciate your compliments of our staff and amenities and are thrilled that you always enjoy staying with us. We look forward to seeing you again soon!
Everything was wonderful staff were very helpful room was clean location was close to where i needed to be
this was my third stay and i really enjoy the cleanliness and how courteous and helpful everyone was.i will stay again
Good morning, Amy. I am sorry to hear your stay did not meet your expectations. If you ever experience anything is not quite as it should be, please don't hesitate to let us know straight away. There is someone at the desk 24 hours and we would be more than happy to assist in any way that we can. Thank you!