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Recent guest reviews

The hotel was nice and clean and the staff were very friendly. Our issue was that the thermostat in our room did not work, so we had no way to use the heat or a/c. The maintenance worker was not there over the weekend. I did end up being pretty stuffy in our room. Other than that, everything was fine.

Quick and easy check in, clean and well appointed rooms. Location was very convenient.

hotel was very clean and staff was very friendly staff. felt welcome

The staff were very friendly and went over and above to make our stay wonderful! Clean rooms. There was nothing I did not like, except a very loud and inconsiderate guest next door. The staff quickly moved us to another room, far away from him!

Horrible experience with hotel staff. Upon checking in they insisted that I hadn’t paid for my room via orbitz even after showing them the email confirmation. We had to get to a game so I paid ago and called orbitz. After 30 mins on the phone I was assured that the hotel would refund my credit card. When checking with the front desk they informed me that they couldn’t do this until we checked out. Mind you this wasn’t their money to collect in the first place. Upon check out this morning I were told by hotel staff that Orbitz would refund me not the hotel. Hotel manager was even the one “assisting”. She was clueless. Beside this major issue. The staff was dressed like they all just rolled out of bed and into work. Sloppy shirts, unkept hair Not the normal friendly clean kept staff I have come to expect from a Hampton Inn. Very disappointed ...../

Excellent customer service, clean and updated rooms

Front desk lady was amazing - laid back, helpful, friendly. Breakfast was above average. Other than that, it's pretty much what I expect in any reasonable hotel.

We were staying there because my husband was in a wedding. The road we had to travel to the hotel on was really narrow, curvy, and hilly, so I was car sick the whole time. We got there around 1 and the wedding was at 3. We couldn't check in yet because our room wasn't ready. They offered to let us change in one of their lobby bathroom. So the two of us crowded in to one bathroom so we could get dressed. As soon as we got out, our room was ready. It was kinda of funny. the only real complaint we had was the stupid "water saver" shower head had so little water pressure I could barely even get my hair wet, let alone clean. Water Pressure is VERY important to a woman.

My wife and I were in Martinsburg for my eldest sons wedding. Our stay at the hotel was very good. The only issues were : the water pressure on the 4th floor was not adequate. The tv had a green streak on one side that was distracting. Everything else was very good. The room was clean and good size. I would stay at this location again and probably will on our next trip .

We were visiting battlefields, parks and the casino. The hotel, right of 81 was a good place to center our activities. The morning continental and hot breakfast was very good. Rooms are well kept. All the staff were friendly, helpful and engaging. The absolute best Hampton Inn we have ever stayed with.

This was one of the cleanest, most comfortable hotels I have been in. My husband and I have worked in hotels and resaurants and have traveled and stayed in some very nice an very nasty places. This property rates wa up near the top! Great staff, very nice breakfast. If you get there late you may have to park across the street though.

Great breakfast wasgood hot food and more, nights were very restful rooms were clean people were friendly and helpful treated us like family

Thoe hotel was right off the interstate exit. Lots of dining option nearby. The room was quiet and very clean. The bed was the most comfortable hotel bed I have slept in.

Gerrardstown Road Inwood WV

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Hampton Inn Martinsburg South-Inwood places you within a 10-minute drive of Martinsburg Mall and Wonderment Puppet Theater. This 65-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Free breakfast is included with your stay.


Rooms

Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.


Property features

At Hampton Inn Martinsburg South-Inwood, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include meeting rooms, a business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 3

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

2 Queen Beds | Sleeps 4

Room, 2 Double Beds, Accessible, Non Smoking

2 Double Beds | Sleeps 5

Guest reviews for Hampton Inn Martinsburg South-Inwood

Everyone (6) Couples (8) Family (4) Friends (1)
3
Partner Couples

The hotel was nice and clean and the staff were very friendly. Our issue was that the thermostat in our room did not work, so we had no way to use the heat or a/c. The maintenance worker was not there over the weekend. I did end up being pretty stuffy in our room. Other than that, everything was fine.

By on Oct 23, 2023

Review comment responded on Oct 24, 2023

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

5
Family

By on Aug 30, 2023

Review comment responded on Aug 31, 2023

Thank you for taking a moment to share your experience. I am happy to hear you found the Hampton Inn South Martinsburg-Inwood to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

5
Everyone

By on Aug 8, 2023

Review comment responded on Aug 31, 2023

Thank you for taking a moment to share your experience. I am happy to hear you found the Hampton Inn South Martinsburg-Inwood to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4
Everyone

By on May 12, 2023

Review comment responded on May 13, 2023

Thank you for taking a moment to share your experience. I am happy to hear you found the Hampton Inn South Martinsburg-Inwood to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

5
Partner Couples

Quick and easy check in, clean and well appointed rooms. Location was very convenient.

By on Apr 9, 2023

Review comment responded on Apr 10, 2023

Thank you for taking a moment to share your experience. I am happy to hear you found the Hampton Inn South Martinsburg-Inwood to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

5
Everyone

By on Jan 14, 2023

Review comment responded on Mar 12, 2023

Thank you for taking a moment to share your experience. I am happy to hear you found the Hampton Inn South Martinsburg-Inwood to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

5
Everyone

By on Aug 8, 2021

5
Partner Couples Family

hotel was very clean and staff was very friendly staff. felt welcome

By on Sep 8, 2020

Review comment responded on Sep 10, 2020

Thank you for taking the time to complete our survey and for the great comments

5
Everyone

By on Jul 28, 2020

Review comment responded on Aug 1, 2020

thank you so much for the great review please come back soon.

5
Friends Business Business

The staff were very friendly and went over and above to make our stay wonderful! Clean rooms. There was nothing I did not like, except a very loud and inconsiderate guest next door. The staff quickly moved us to another room, far away from him!

By , from Ridgeville, SC on May 2, 2020

Review comment responded on May 2, 2020

I want to thank you for your time in filling out one of our surveys regarding your stay with us at Hampton Inn Martinsburg South-Inwood. We do appreciate the information regarding our staff and hotel.

Hampton Inn Martinsburg South-Inwood

4758 Gerrardstown Road, Inwood, WV 25428
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