4/10 Poor
Sarah
Traveled with family
Sep 3, 2025
Disliked: Property conditions & facilities
The moment I walked into the hotel, there was a smell in the lobby. As if someone just had an upset stomach. It carried on to the 2nd floor and then into our room. By the afternoon of the second day (we stayed three nights), I was nauseous and called down to the desk. They told me no one else was complaining of a smell but they would come up and spray our room. I asked if we could switch rooms to the 3rd floor and they agreed. There was hardly anyone in the hotel the first two nights but they tried to tell me they had no availability. By the third and last night, the smell wasn't in our room anymore, but it was everywhere else, the moment you stepped into the hallway. My whole family smelled it. It was awful and I'm not convinced there isn't a dead body somewhere that's decaying. Honestly. My eyes were watering. If they hadn't moved us to the 3rd floor where it was at least tolerable in the room, we were prepared to move to another hotel altogether. They would not give us any discount or break at all. Awful!
On the other hand, my kid loved the pool and hot tub. I was told breakfast offered was pretty decent, too.
Sarah
Stayed 3 nights in Aug 2025