Sofitel Marseille Vieux Port5.0 out of 5.0
Recent guest reviews
We stayed for 5 nights and were simply hoping to relax. The hotel itself is lovely, with a great view from the rooftop bar, and definitely reflects the 5* rating it has. However, as we were hoping to relax by the pool we were disappointed that firstly the pool is shared by the Novotel next door, meaning it was very crowded and would have meant getting up at 7am to reserve a lounger, but also was tiny and looked dirty. The beach is not far but it was also very crowded because of the time of year, and when one has paid for a hotel with a pool, its less than ideal. There was also an issue one day with using the spa, where we were told it was too busy and to come back, which again was not what we wanted considering we had chosen the hotel to relax and as we couldn't use the pool outdoors, we had thought we might use the indoor spa pool. It did seem as though they initially didn't realise we were staying at the Sofitel, maybe because we are fairly young but still we felt we're were treated rather poorly. The hotel have advertised themselves as having an outdoor pool and yet do not and it is certainly not as it appears in online photos on the hotel website. Also, the service at the rooftop bar was painfully slow, with us waiting 45 minutes one evening just to get our drinks where others around us (who arrived later) were getting theirs. I have no idea why this was the case, but we had wanted to spend a while there with a few drinks and ended up leaving after one because of how poor the service was. The staff were all very friendly and helpful, but when we raised the issue about the pool we received a lacklustre apology and the response was "The pool belongs to the Novotel". We wouldn't stay here again.
Just spent 4 days in the Sofitel.. We were a little disappointed that we did not have a room overlooking the amazing port but the price we paid reflected a room without a view. We could of changed rooms but at a premium of 80 euros per night we decided against it. Our room was lovely fantastic bathroom and the bed and especially the pillows were amazing.. Best nights sleep for a long time. The views from the restaurant were fantastic but we only ate there once as the service was not good, not an easily laid out breakfast buffet. We waited a long time for drinks, then had to ask again for a cup for my husbands tea and milk. Scrambled eggs were empty for a long time. Not worth 27 euros pp. I would highly recommend having breakfast at the Novotel next door, far more organised and exactly the same breakfast for 10 euros less and views were also very good from the restaurant. Another negative was the swimming pool which is shared with the Novotel. We both took one look at it and decided not to venture in. As well as the colour(green!!) it looked very murky.. We were right as on our last day it was closed for health reasons! Saying that the reception staff were lovely and gave us passes to a swimming club with private beach so we were very happy. Lovely break, we went on Eurostar which was very relaxing.. But strange as on journey home you have to disembark at Lille with all baggage and go through passport control adding an extra hour to the journey. We didn't mind as l was aware of this and upgraded to premium.. Well worth the extra £30 pp
I usually stay at the Intercontinental Hotel Dieu but decided to stay here for a week on account of it's wonderful position- big mistake. This hotel is not of anything like the same standard. I booked 4 months ago and asked for a room on a low floor and then again at online check in, I ended up on the 6th floor! The room is fine, small with a nice bathroom, but there isn't a single drawer in it, so you have to leave everything in your suitcase to get creased. Also, there is only one English language tv channel - CNN, which is poor for a supposedly international hotel, there are at least ten at the Intercontinental. Breakfast is ok, but the choice is limited, particularly after 9am when most of the fruit has gone and isn't replenished! Service could be better, trying to get hot milk for coffee was difficult and one day we didn't even have saucers! If you are planning a day by the pool, forget it! If you haven't got your towel on a sun bed by 8.30am all will be taken after that time as this pool is shared with the Novotel next door where there are lots of children staying! Lots of beds are empty with towels draped on them and no staff intervene to prevent this happening. One night at 1am the fire alarm sounded, so we had to go down the stairs to the second floor and into the Novotel. Fire precautions were excellent fire doors etc but we didn't see a single staff member, no one told us when we could return to our rooms and there was no explanation given, even on the next day! Considering this hotel costs the same as the Intercontinental there is no comparison, I shall be glad to return there on my next trip to Marseille!
This hotel is perfectly located with amazing views and generally very good service. The roof top bar is sensational! Room was large and very clean. The downside to this hotel is the dirty pool and the poor service at the pool area. How does a hotel have to close the pool till 3pm?
I am a Platinum A Club member and stay in many Accor Hotels including Sofitel, and in my opinion this hotel does not come up to scratch. It is badly in need of renovation. But first the good points: Staff are excellent - especially Veronica (concierge). The view from the restaurant and your room (and it's worth asking) is the best in Marseilles The location is excellent - it's about 15 minutes easy walk into the heart of things - far enough away from the noise, close enough to get there easily. If you cannot walk, there are frequent buses - cost 1 euro - they go to the port, and also in the other direction - there's a lovely inlet with restaurants about 10 minutes away. Bad Points: The hotel needs to be renovated Stained carpets throughout and paintwork old and scratched. Bedroom - we had one with a terrace which is worth it - but the room is small, shower has one temperature (hot) and air-con one setting (pretty hot). You need to like socialising because there's a small wall in between terraces so you are very close to your neighbours, and you are in full view of anyone in the restaurant upstairs. (bed very comfortable though). The pool belongs to the Novotel - and it is awful. Really awful. It was dirty with scum on the pool walls, very few sunbeds which are crammed together, and it really is not a place to sit and relax - so if you want to enjoy a pool - forget it. The breakfast at the hotel was fine - but evening meals were average - the burger tasted dry and certainly not home-made, the Bolognese was fine but really nothing special, the fillet steak was tough - I asked for some butter or something on it other than béarnaise sauce (allergic to eggs), but got the béarnaise anyhow, albeit in a separate pot. Drinks are amazingly expensive (and I speak as a Londoner) - around 8 euros for a small glass of average wine. Avoid the mini bar - they are always expensive - but small bottle of mineral water 6 euros, can of cola 7 euros, small can Heineken 10 euro, and miniature of spirits 12 euros. Disgusting prices. Overall - I might stay here again because other than the InterContinental I didn't find an alternative - but it's really not great. If you're staying - get the best deal you can.
We stayed at the hotel for one night & it was an enjoyable visit. The front desk personnel were extremely nice. From the train station , a cab could only take use half way because the Tour du France was being held in the Old Port area of Marseille. Long story made short, we lugged our luggage over 2 miles up to the street to across from the hotel. I jumped 2 barricades & went to the front desk &and told them that we needed their help. Two bellmen went to my wife & passed our luggage over 2 barricades & brought it to the front desk. Very nice. We were so tired, we decided to eat at the casual restaurant in the hotel. We both had steak frites & the meal was delicious. Our room was on the second floor, but had a patio with a great view of the old port. Restaurant had a outside seating so we watched night fall in the old port. Our room was comfortable with a big bathroom. The staff was very attentive to our needs. Pleasant visit after a trying time getting there.
Beautiful hotel. Great location. Easy walk to port. Quick uber anywhere. Could use a more casual bar area or coffee station. Bedroom was immaculate with great large multi function shower. Spa pool was great.
I had the misfortune of booking a room in this hotel for the time trial day of the Tour.A few days before they informed me that it would be difficult to reach the hotel on race day.After enquiry I was given two suggestions: one to arrive before 10 which could not be done as travel arrangements had been made and the other to use a ferry which turned out to be impossible as the Taxii drivers refused to go there.No other practical assistance was provided. We ended up dragging our cases to where the road was blocked and then spending 6 hours wating for the road to open.This latter part I could accept:we saw the Tour live and on TV.However we then had to drag our cases uphill in the heat to the hotel.How difficult could it have been to make some arrangements even if only with the luggage? I received an email mail so communication is no excuse.The communication was too late to change the booking. It appears to be an uncaring attitude by a big chain who will take your money and not give a fig thereafter.
The port is very interesting its lovely to sit and admire the boats coming and going the have a free ferry across the port. We took the bus sight seeing tour and it was worth doing if you don't have a long stay it takes you to a few interesting places and goes around the port. The port is really pretty at night.
On business trips to Marseille I always stay in the Vieux Port. The people are great, the location is superb and the views are exceptional. A roof top terrace to die for, easy access around the port, good food, good service, its my go to place when working in the region.
- Close to Notre-Dame de la Garde
- Free WiFi in rooms and public areas
- Onsite dining
Located in 7th Arrondissement within a mile (2 km) of Notre-Dame de la Garde, Sofitel Marseille Vieux Port is within 2 miles (3 km) of other popular sights such as La Vieille Charite. This 134-room, 5-star hotel has 2 restaurants along with conveniences like a full-service spa and an outdoor pool. Located in central Marseille, the hotel is also near Museum of European and Mediterranean Civilisations and Chateau d'If.
Enjoy dining at one of 2 onsite restaurants including Les Trois Forts, which specializes in Mediterranean cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.
All 134 air-conditioned rooms feature minibars, espresso makers, and free newspapers. Plasma TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free bottled water, safes, and phones are other standard amenities.
Sofitel Marseille Vieux Port features a full-service spa, an indoor pool, and an outdoor pool. Valet parking is offered for EUR 25 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 2265 reviews