Tigmiza Suites & Pavillons5.0 out of 5.0
Recent guest reviews
Wow, what a treat! This gorgeous small boutique hotel in the Palmerie was everything and more. The rooms are super (we were upgraded to a duplex) - though we stuck out nose into a regular room and were surprised at just how lovely they were too. Breakfast and lunch were delicious although supper was a little bland so that motivated us to go into town every night. I can't fault this really lovely hotel and would go back in a heartbeat and can not recommend it enough if you are looking to chill in Marrakech away from the all the craziness of the Old Town. The staff were very helpful and booked us some great restaurants, so thank you Tigmiza for a fab few days...we'll be back!!!
Domain: 4* Nicely decorated hotel, with a beautiful garden, large playground for the kids, palm trees... vacation feelings Villa: 4* Our villa was very nice and private Service: 4* very good for the most of the staff (especially Lamya of the reception.) House keeping could be more thorough... Pools: 3* The main pools outside and the small pools at the villas are not heated. So you cannot really swim in it. There is a beautiful pool that is heated in the centre of the hotel, but there are no confortable benches to sit on, when you have to watch your kids for example. Location: 3* 20 minute drive from the medina, and the shuttle service is limited (but the van itself is very comfortable), and taxi fares are expensive Restaurants & bars: 3* The mention different bars and restaurants, but when we were there, there was one restaurant open at the pool for lunch, and one restaurant for dinner. (+ reasonably priced room service). The Moroccan 'restaurant' they mention is only open 1 night/week in season (closed during our stay) and the location is the Moroccan salon at the reception area. The rooftopbar was also closed during our stay. As this hotel is far away from the centre, your choices in dining are limited if you stay a longer period in this hotel
Approx 15 minutes from the centre of Marrakech. Upgraded to a villa, which was fantastic, as it was enormous and allowed our daughter her own space and bathroom. It had a great private pool and veranda area. Breakfast was great every day. The main pool and outside bar/cafe were great too. The couple of dinners we had in the hotel were excellent! The spa/hamaam was a brilliant experience. The movie theatre was fun. All staff were friendly and helpful.Twice daily free shuttle service into town and arranged other trips at reasonable prices.
Tigmiza Suites & Pavilions is an exceptional resort in Marrakech. The service from every single member of staff was exceptional - just flawless. We stayed here for a week in one of the Pavilions Suites and we were very impressed with the suite and the hotel in general. The prices are reasonable and the resort is located outside of the city, but is very accessible with the free courtesy shuttle bus laid on by the hotel. There are a few constructive criticisms regarding our visit, but worthy of consideration if you are considering booking here. We visited 27th October to 3rd November. The beautiful upstairs terrace bar was closed and there is just one restaurant open. The only other bar in the hotel is small and intimate and has a fairly limited choice of drinks and cocktails. BUT..the service is very warm and attentive! The pool bar serves great food during the day, but you will be limited for dining options at the hotel. The food and drink in the main restaurant is both excellent and very reasonably priced. The breakfast is also superb - plenty of choice - including a delicious hot and cold buffet Facilities: There is a small gym. If you want to use the Spa and get a massage - book ASAP, otherwise you won’t get in. Wifi is a bit patchy but free. There is a fantastic cinema rom you can book out for a private movie. A nice touch although we didn’t get to use it. The BIG issue for me were the pools. They have three beautiful pools but in all my years traveling, I have never seen them so under utilized. Why? Because the temperature of the pools was VERY cold. I measured less than 20 degrees celcius! (68F) . Too cold for kids and too cold to have a relaxing dip. The outside temperature during our visit was very warm - 29-32 celcius. I am guessing the pools are chilled as in the summer the temperatures can exceed 50 celcius. This was the biggest disappointment for me. From the 1st November they heat the ‘inside’ pool…and guess what, there were plenty of people using it! I have never thought to ask a hotel about the temperature of a pool before…but this experience means I will in the future! The courtesy shuttle is free and it takes about 30 minutes to get to the Medina - leaving at 10am, returning 1pm - it gives you around 2.5 hours there - and leaves at 1pm, therefore no opportunity for lunch. Similarly in the evening - it leaves at 7pm - arrives at the Medina at 7:30pm and then picks you up at 10pm - so you can either have a good browse around the souks OR have an evening meal…on a tight timeline. Tigmiza should definitely change these timings….you need at least 5 hours to browse the souks and have a meal. Again, I would like to reiterate the quality of the accommodations is excellent and the levels of service and focus from staff on ensuring guest satisfaction cannot be faulted - very impressive! If you are looking for a peaceful, tranquil break but would like access to all that Marrakech offers, then the Tigmiza is a great choice.
Overall a very relaxing stay at the hotel. Credits to the receptionist Lamya who was extremely helpful and polite. We were given a brief tour of the hotel after the obligatory mint teas and biscuits whilst the room was being prepared. The scenery at the roof top over the palmerie was nice during sunset. We stayed at Pavillon Bambous, the super king sized bed was comfortable and room was spacious even for a young family of 3 like us. There were 3 pools and there were always plenty of sun loungers by the pool to read a book or take a nap while watching the kids having fun. We dined at the hotel a few times as we were a little tired of having tagines after tagines. I never knew that the sight of the odd hamburgers and pasta was capable of sending tingles to my palates. Food/drinks were inexpensive. Though the hotel provides shuttle service to Medina twice a day, the time didnt always suit us. The hotel charges 150dirham (billed to the room) for a trip to centre of town. We paid the same amount of taxi fare in the evening to return to the hotel and was told beforehand by the hotel staffs that taxi fares incur extra charge after 6pm, I am sure you can haggle the fare down just like most things in Marrakech but we didnt bother. One taxi driver told us he would charge only 50 dirham but kept increasing the fare as he was driving, eventually I told him I was not going to pay 1 cent more than 150 dirham (I know everyone has to make a living) The only negative point was the 30min delay when we were supposed to be picked up at the airport, apprently the driver was waiting in the vehicle in the car park that I was not aware of. I would expect the driver to be waiting at least at the exit holding a piece of paper with my name on it. Overall, it was a very pleasant stay. I was certain that time slows down in the hotel, a stark contrast to the hustle and bustle in the medina.
Positives - Good food quality and presentation - Beautiful and clean pools - Boutique hotel feel and not a big chain hotel - villas with private pool worth the additional cost for the extra space. - staff work hard and provide good service with a smile. Free shuttle bus twice a day 10am - 1pm and 7-10pm Not so positives - room dusty on arrival (but then this is morocco and I am asthmatic) - loungers by pool could do with upgrading to a more comfortable brand - towel set up in room only for two people when 3 are staying in a two bathroom villa. Which means you have to call housekeeping to tell them to give you more at which point they don't and you go to reception to explain yourself and the reception manager in a very condescending tone draws pictures of how many beds are in the villa! Uuuumm all I want is a towel set up for 3 people including 3 robes and not 2 (3rd robe never showed during our 4 night stay) - as another reviewer pointed out you have to pay for additional tea bags when your complimentary tea bags in the room finish! 70 dhirams (£6) for 4 teabags!!! And they don't explain this to you. That's just dropping tea bags to your room! It's cheaper to order a cup of tea in room! - French is the preferred language. Staff do speak English but you may find your request is lost in translation. - don't book via booking.com or an agent. Book directly and you get a better price and additional promotions such a free return shuttle to the airport. Book through a 3rd party and they charge you for a return trip at €25. - return to the third pool the next day and drink glasses from the day before are still on the side tables and have not been removed or cleaned!! - front of house reception staff (except the lovely lady in the evenings) could all do with a training session in customer service and hospitality. Kind on check in and then totally disinterested at check out and during the stay! When you book to stay in a 5 star hotel you shouldn't have to chase housekeeping for towels or ask for glasses cups to be removed. Sometimes it's the smaller details that call out a 5 star hotel. We celebrated a special milestone birthday but the hotel did nothing to make it special. Would I stay again probably not. I'd probably try the four seasons, mandarin oriental or Lodge K next time.
4th time in Tigmiza Marrakech, 1 week. Very beautiful romantic boutique hotel with topstaff, topservice, honest kindness. We would recommend it to everybody. Restaurant very good, prices ok. You feel "at home". Maybe 1 little opportunity for improvemt: swimming pool is rather cold in autumn, but you get used to it. 👌
Our family is scattered across 4 countries and we like to all meet once a year to catchup and enjoy relaxing and joyful moments. We found the Tigmiza Pavillons & suites on booking the pictures looked stunning but I must say reality was better. The resort is in the middle of the palm oasis of Marrakech. The resort is fitted with 3 swimming pools including one which is integrated with the main building under the shadow of the surrounding walls and palm trees. A pool bar serves lunch around the second pool. Breakfast and dinner are served in the main building. In terms of accommodation the resort offers suites which are spacious and luxurious bedrooms and villas. The villas come with private swimming pools :-) for more intimacy. The staff and management were very friendly and managed to accommodate us close together with a commercial gesture. The resort also offers a movie theater that can be reserved which is awesome for a family. They also feature a spa with Sauna, hamam, beauty and massage. We tested the massage and they were pretty good, normally I find them too soft or too hard but it was just about right. One additional benefit is that they have a shuttle from the airport and to the city. The latter is very practical given the type of traffic one can see in Marrakech.
Absolutely beautiful hotel. The hotel also organised a mini hen surprise for my best friend (as requested beforehand) and they managed it beautifully! Couldn't recommend this unique hotel any more than I need to! Wonderful helpful staff and it's out of the hustle and bustle of the Souk centre. Access into town is easy by taxi, and the hotel will organise this for you. Will definitely be coming back!
We could not find fault at Tigmiza - a luxurious haven just outside of Marrakech. The staff were friendly and helpful and made our stay perfect. Food, drinks, accommodation and facilities were excellent. Whilst not the cheapest option we found it good value for money and well worth it with a high standard of quality throughout. There was some confusion between facilities advertised on the website and those available at the time of our stay but this was not a problem (for example, there is just one dinner time restaurant). As with all hotels in Morocco, alcohol was a little on the expensive side but there are mini-fridges within the villas and a supermarket nearby should you wish to BYO. Whilst we were told the hotel was very busy, there were very few guests, creating a very relaxing and chilled environment - not the place to stay if you are after hustle and bustle, which we were not. Staff went above and beyond to make arrangements for a special occasion, with no hassle and a friendly smile. We will be back and would recommend to anyone looking for a relaxing break in Morocco.
Reviews from Trip Advisor
96% of guests recommend this hotelTotal of 452 reviews