Riad Palais Azukar3.0 out of 5.0
Recent guest reviews
This hotel is dirty, Damp and just plain entering minus territory. I have never graded a hotel in a minus, but this a first. We had booked and the pictures absolutely misleading. We paid and were not reimbursed. The furniture is broken. The rooms are psychedelic and absolutely atrocious. It's just a hotel that must be renovated. Please don't even try it if not renovated and it's over over priced. -6
We stayed in this riad for 5 nights, it is very well located, and the staff is amazing! The riad is quiet and lovely. Rachid was sooooo helpful and did all he could for us to have a fantastic stay. I would really love to go there again, thank you Rachid and Saida! We loved our stay!
Just arrived I ran away from this establishment, I had booked a room and I found myself in a cellar with humidity nauseating odors. I asked to change room and the staff informed me than the Riad still full booked. I asked to found a solution but the manager tell me just "change hotel but you paid my room" No words!!
Friendly and peaceful riad about 10 minutes ( easy to find ) walk through the medina to the square. Pluses are definitely the location, tranquility, stunning roof terrace and wonderfully friendly staff, decent sized rooms with comfortable beds. Price was reasonable and wifi in ground floor rooms was excellent. If there had to be negatives, it just needs a bit of investment - the bedding is a bit tatty ( or perhaps a refreshing change to chain hotel boiled and bleached white everything which definitely isn't the Moroccan way !), bathroom was clean and functional, breakfast was very basic and I'd imagine good training for a punishment cell in prison with weak instant coffee, bread and jam - disappointed not to have any choice and yogurts, fruit and orange juice would have been nice - although in fairness we didn't ask either. There are some well priced and really stylish cafes in a small square about 5 minutes walk though - opt for the roof terraces rather than the pavement seating to avoid the manic traffic junction ! Depending on what price you can get it for I'd recommend it just for the staff - a bit if French would be useful as they can be a bit shy which is almost charming, though. If possible pay online via online travel agency as the rate agreed changed on arrival ( welcome to morocco ) with a very poor exchange rate and obviously payment at the hotel is in local currency.
Palais Riad Azukar is a beautiful Riad very well located in the old medina of Marrakech. Azukar, is an oasis of tranquility and peace and you will not feel to be in the buzzy Medina, this will help you to relax after a hectic day of shopping in the zouk. Rooms are big enough and clean. WIFI is very good throughout. The Riad has very easy access as not very small alleyways to get there. Just 50 meters away you will find a little square with vehicle access so no problem to get there by taxi and If you rent a car there are a few parking around too. The amenities and services you get are sufficient and good for the money you pay for it. In my opinion, the best part of the Riad is the excellent costumer service you get. Ahmed, Saida and Rachid will go an extra mile to make you feel at home and your stay as comfortable as possible. MUST: trying Saida's cooking and the hammam :) I will highly recommend this Riad for its location and accessibility as well as for the excellent costumer service given by the staff.
This is a great little Riad! It was absolutely perfect as a base for our group of 18 (we booked all the rooms!) and it provided a perfect oasis of calm as a welcome break from the heat of the city. We didn't actually meet Carole the owner during our stay but she was very helpful in the run up to the trip answering my thousands of questions very promptly. Amine, Ahmed and Sonya at the riad were great at looking after us and always smiley and friendly. Amine speaks good English, Ahmed some English and a working knowledge of French will be useful to speak to Sonya who seems to do everything from cooking the food and cleaning the rooms to providing the very good massages! A real wonder woman! The rooms were comfortable with efficient and quiet air conditioning. Some of the bathrooms were a little bit smelly but ancient medina plumbing cannot really be helped and it didn't detract from our stay. The food prepared by Sonya was wonderful and she took requests for breakfast too when some of our group fancied yoghurt and fruit instead of the usual arabic pastries. The staff at the riad were very helpful with arranging taxis and trips for us and the airport transfers all went without a hitch. The location is brilliant as so many sites are an easy walking distance and with many bars, cafes and restaurants only a stone's throw away, it was perfect for us. The pool and roof terrace are lovely and perfect after a day in the heat and the dust. The cool courtyard with its orange trees and beautiful decoration is perfect for an afternoon snooze on one of the many couches I would certainly return to this riad in the future and can highly recommend it! It's not 5 star luxury but for the amazing price it was a little piece of paradise!
What a horrible riad, we booked this for. A large family group with children and it was not suitable at all. The owner gave false representations about where the riad is located how it is accessed and that it is not suitable for children at all. The breakfast was minimal and horrible cold as well. The manager was rude and not welcoming or helpful at all. The owner does not respond to any calls or messages or issues that we had she did big even try to resolve it. The riad is located in a downtown alleyway which is dangerous to get to no cars can drive through and only carts and motorcycles drive through we had children with us and we had to all through this dangerous riad for 5minutes while our luggage was carted to the riad, we were not told about this and it was terrible. The decor is nasty looks like a brothel, the children hated it and everything was dirty even the towels and the smell was awful! We had huge problems with a or conditioning which didn't work - we needed up moving to another hotel due to the-lack of service and amenities. I would not recommend this to anyone and the owner should be reported
We spent our last 3 nights in Marrakech at Palais Riad Azukar. We were a bit disappointed by the general atmosphere of the place (weird LED lamps, disturbing music...), the quality of our room (window did not lock, room was absolutely not sound proof, dark and smelly...), the quality of breakfast (we had breakfast at 4 different places, this one was the least satisfying) and the service/communication (my French is not too bad, but yet I was not able to communicate with the women working in the Riad, men was no problem). That being said, Amine and his male colleagues were very helpful and the tangine was very very tasty! The location of the riad is also very convenient, with a great rooftop terrace.
We stayed at the Road two nights and we had a really nice stay there. The location is really good for exploring the city but the Road is a little bit hard to find at the first place. The staff is very friendly and attentive. They help out if you have any questions and also open the door when you are arriving in the middle of the night. The breakfast is okay and the tee is delicious. We had dinner at the riad and the main menu was a Tajine with chicken. It was the best Tajine I where are and we didn't found one who is nearly as good as this one was. The room was okay, a little bit stuffy and the water takes a really long time before it went warm. Also it is a little bit loud when you haven't a room on the first floor and people having breakfast. But normally it was calm there and also the rooftop was nice. We enjoyed our stay.
Overall we had a lovely stay at this Riad. Carol via AirBnB responded promptly to my messages when booking the riad and organised a taxi to collect us from the airport. Amine and the riad staff were very helpful and friendly although Amine is the only one who speaks any English. He was very helpful, helping us to organise a day trip to the Atlas mountains, helped us get our bearings in the medina and drove us back to the airport. We are very grateful for all his help. The riad itself is very nice, with clean, if basic rooms. The shower was good and the air conditioning worked well, though the remote control didn't work so annoyingly I had to keep getting up - also one of the lights was broke and the side lamp didn't work. But these are small things and for the price we were pretty happy. The roof terrace is lovely to sit out on in the evenings. Breakfast consisted of mint tea and coffee and freshly made pancakes and bread. We had a room which was based away from the pool/breakfast area which was good as it allowed for more peace and quiet. The riad is located in an excellent spot making it quick and easy to walk into the medina. The friendly staff is what really made our stay memorable here. One point to be aware of which isn't related to the riad but will hopefully help you. When you arrive the taxi is not able to drop you by the riad front door. A local man will offer to take you (and will take your suitcase and not give it back) to the riad. We assumed he worked there and didn't realise how close the riad was. He will then continue to demand a tip which as we had just arrived and didn't have any small change. I would advise saying no to any offers of help and just walking down the side road (to the left of the palace) for 2 minutes.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 177 reviews