4/10 Poor
Angie
Traveled with partner
Mar 1, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
We got to Riad Mokha Mokha for a 3 night stay and we were greeted at reception. We were given tea with biscuits whilst given details about the area. The gent was lovely. I was then advised that I needed to pay which I knew, however I was asked to pay in MAD and when i did the conversion it was 500eu instead of 300eu. I showed the gentleman my booking on Expedia and he said he will check. I told them that I wont pay a penny more than what was agreed. We were then advised in the evening that they will honour the price on the booking. The stay was good, the location is brilliant as its just around the corner from the hustle and bustle. The rooms are small but it didnt really bother us. The bathroom smelled dampness after the first night however the common grounds where washed everyday and smelled lovely. It gets quite noisy very early in the morning but again it didnt bother us. My main concern now is that I have been contacted by my bank to advise that fraudulent activity took place on the credit card I provided on Expedia. This was on the day we arrived in Marrakech and it was for the amount of £400. It seems that even though I told the riad that I won't pay any more than what was agreed with Expedia, they still went ahead and tried to take money off my credit card multiple times on that day and only agreed to honour the fare when they didnt manage to get payment. Based on this episode I wont stay in this riad again even though the staff are lovely ..the company is fraudulent
Angie
Stayed 3 nights in Feb 2025
