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Riad Elisa

5.0 out of 5.0

Recent guest reviews

Such a lovely place! Pristine white marble, cool courtyard, white walls. Very comfortable bedroom but quite small, with enormous bed. And the staff are excellent, friendly helpful and very professional. Two years ago the Riad was done up by a Spanish architect in the Alhambra/Muslim style, and no expense seems to have been spared. The spa is very beautiful, too. Quiet, but eight minutes walk from Jemaa el Fna and very central. You can walk to all tourist sites, although taxis are two minutes away if you want them. Problems: the internet worked very spasmodically, and you cannot get to the front door by taxi - the road is too narrow. Greatly recommended.

We had an amazing stay in Marrakech. We got such a great warm welcome from the receptionist Loubna! Who gave us some great recommendations for places to go, like Bo-zin (must visit!). The riad is beautiful, the breakfast was perfect, the staff is great and the hammam is amaaaazing. We would definitely come back! :) Thank you Riad Elisa & Loubna :-) Jeroen & Jelle

I recently stayed at Riad Elisa and had a wonderful time! Not only is the Riad beautiful (even more than the pictures) but the staff is incredibly helpful! Loubna (who works there) made my trip, she planned each of my outings, set me up with a guide and driver and ensured I had reservations at the best restaurants!!! I am SO appreciative for Loubna’s hospitality! And Hamid, my driver was the sweetest and most helpful! I’ll definitely be back to stay at Riad Elisa!

Me and my partner stayed at this Riad in October 2017. Let me start by saying that Loubna, the lady working at the Riad, was fantastic - so welcoming and helpful. Nothing was too much trouble for her and we would like to thank her for such great hospitality. The location is fantastic, down a side alley which you could easily miss, right in the heart of the Medina and a stone throw away from the hustle and bustle of the Souks. The Riad is clean, beautiful and so tranquil. They have a spa which is also fantastic, we recommend the hammam (more on this later). So far so good, but little things just let it down. The taxi driver dropped us to the end of the road where the alley leads to the Riad as cars can't access it. However, we were greeted by a man who the taxi driver passed us over to who we were told would carry our luggage in a cart to the RIad. We assumed he worked there. He didn't. IF YOU ARE STAYING AT THIS RIAD, REFUSE THIS MAN'S SERVICE. It's a 1 minute walk (if that) where he then demanded money. My girlfriend handed him 20 dirham to which he responded angrily saying 'this is nothing, at least 100!'. We were shocked but also felt really intimidated and so we parted with our cash. On reflection, I wish I had given him nothing. Avoid this man. His cart even has Riad Elisa painted on the side which is what got us. We were greeted by Loubna, who welcomed us with mint tea (delicious) and a map of the area and things to do. She was so helpful, polite and warm. She is a credit to this Riad. We were shown to our room - quite small but delightful. The second issue we then had was that a service in the room was broken - they made us sign a form saying we wouldn't divulge the information of this online (hence all the shining reviews i'm assuming) in exchange for a free hammam. So technically i've not mentioned what the issue was so that's fine. All about the small print Riad Elisa. This missing part of the room came as a great shock to us and we asked why we were not informed before our arrival. They didn't answer. We asked to move rooms but everything was booked. They said they would remove the cancellation fee and we could look elsewhere - not ideal. In the end, we grin and beared the issue for our entire stay, which was uncomfortable to say the least. The spa was a delight. Me and my partner had the hammam and massage and it was fantastic - the best massage we have ever had, and the hammam was out of this world - we felt so clean and soft afterwards! Highly recommended. We asked for a restaurant recommendation from the man who works there in the evening and night, who led us to a restaurant down the road and took us inside! I'd avoid this as it's clearly a commission-based thing and we quickly left. Not ideal and made us really uncomfortable - I just wanted some recommendations! On check out, we were informed by the same man that we now owed them tax money - not a huge amount, around 200 dirham. We refused to pay it and questioned why they didn't mention it on check-in, but at the end of the stay. Something very suspicious about this as when we kicked up a fuss, he quickly said it was fine not to pay. I've done some research - DO NOT PAY THIS if you booked through a booking site as this will have been covered. I've read that there was a rooftop bar here but there wasn't. We were also told breakfast was included but it wasn't, which really was disappointing. The breakfast is lovely, however slightly expensive. All in all, a nice place but with too many issues that let it down - i'm sure there are nicer places around. A few points on Marrakech if you are visiting: Do not let anyone take you anywhere - especially in the Souks. People will see you and say 'this way to square' and start to show you the way. Quickly and politely decline as they will demand money from you If you are travelling with a female, after about 10pm it can get a bit creepy for them - my girlfriend had some creepy advances, comments and gestures made at her. We laughed about it but just wanted to let others know who may get worried Do your own research and do not take recommendations from anyone - they are usually on commission and the place won't be great If you're heading to the main square at night for food or to look at the stalls, be mindful that you will be hassled a lot - especially watch our for the stalls who physically grab you. My girlfriend narrowly avoided being henna'd a couple of times. It's a lovely place though and we thoroughly enjoyed it.

If you are a couple, you should try their private hammam. It was one of the best experiences we had on our trip especially after spending so many days on the road. I will return again next time when I come to Marrakech again.

The riad was in a great location, rooms were clean and beautifully decorated. The staff especially Loubna were wonderful. Loubna was so lovely and went out of her way to help out with whatever we needed and gave us wonderful recommendations of what to do, see and eat. When I return I will for sure be staying here.

This pristine white riad was quite an oasis in the wonderful madness/business of the souk/medina that its located in. For as centrally located as it is, once you're inside the doors, its quite a relaxing and peaceful place to be. The property is quite beautiful and ornate and the staff is also very friendly. Faissal worked nights and early mornings and he was always very helpful, especially when we came back to the hotel late at night and he was always quick to open the doors. Great Moroccan hospitality! The breakfast spread was also quite delicious with the various breads and jams and meats and cheeses. Perfect way to start the morning. The rooms are also nice however the air conditioning always seemed to be broken. Luckily there was a fan and the evenings weren't too hot. The shower drained a little slowly so definitely could not take a long shower without the bathroom flooding a bit. Other than that, the beds were comfy (on the firmer side) and was able to rest well each night. Definitely recommend going to the spa downstairs. Was such a surprise to see how big and lavish the spa was - would not be able to tell that this Riad had such a hammam from the looks of it.

Upon arriving at Riad Elisa, we were checked in by Faissal. He immediately made us feel welcomed and was extremely friendly and helpful throughout our entire stay! He went above and beyond to give us recommendations on how to spend our time in Marrakech. We also received invaluable assistance and advice from Loubna and Fatima! We have no complaints from our stay at the riad. The rooms were extremely clean, the location is great, the spa is heavenly and the staff is second to none! I highly recommend this riad to anyone visiting Marrakech because we'll definitely stay here when we return. I promise you will not be disappointed!!!

my friends and I stayed at this hotel in April. the staff was wonderful. They set up all reservations for us told us the best places to visit and showed us around the city. The rooms were gorgeous. We stayed in the grand suite and it was fabulous. We were the only ones in the hotel from time to time so the place was pretty quiet. they restaurant was also very good. the hotel is close to everything!. souks, the new city, clubs, restaurants. plenty to do around that area

3 minutes from the medina gate, easy to find (walk straight through the gate and it's on your right a few hundred metres down but I'm sure they would send someone to meet you if you asked). Smooth check in/out with complementary mint tea. Blissfully quiet yet very central. Spanish design, clean and bright. Bed comfortable. Good water pressure, basic soaps and shampoo provided. Hairdryer on request. The air conditioning was my only real complaint here, it was very noisy, set to 22oc and centrally controlled. Too hot for us but we couldn't change it. Breakfast was delicious and can be eaten inside or out. They told me a roof terrace will be opened in 2-3 month's time which will be a fantastic addition to the riad. Alcohol is available if you feel so inclined. Nothing was too much trouble for the staff. The check in lady and the night watchman who also served breakfast were both excellent. They happily gave advice one places to go and see, and tips for our onward destinations. The spa was to die for, very talented staff and a stunning place to relax. Not cheap (550dh for an hour) but worth it if you can. There are other hammans near by which the locals use and cost 10dh, they are basic and you must take your own bucket and so on. There's a separate time for men and woman, usually morning for one gender and afternoon for the other. Recommended and would happily stay again, ideally with the air conditioning improved.

Ksour Rue Sidi Lyamani nº 21 Marrakech

Hotel highlights

  • Walking distance to Jamaa el Fna and Koutoubia Minaret
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Medina, Riad Elisa is within a 10-minute walk of popular sights such as Jamaa el Fna and Koutoubia Minaret. This 13-room, 5-star riad has a full-service spa along with an indoor pool and free in-room WiFi. Centrally located in Marrakech, the riad is also a short walk from Marrakesh Museum and Almoravid Koubba.


Dining

This riad is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception. For your convenience, a continental breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 13 air-conditioned accommodations feature living rooms. Guests can expect free WiFi and 26-inch flat-screen TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, free bottled water, and ceiling fans.


Property features

Guests staying at Riad Elisa enjoy access to a full-service spa, an indoor pool, and a steam room. You can take advantage of discounted offsite parking, along with an airport shuttle for a fee (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury riad include free WiFi in public areas, coffee/tea in a common area, and express check-in.

Room options

Suite Duplex

Full 1 | Sleeps 2

Junior Suite

Full 1 | Sleeps 2

Luxury Suite

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend this hotel

Total of 39 reviews