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Riad Alma

4.0 star property
Riad with a full-service spa, near Jemaa el-Fnaa

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Terrace/patio
Deluxe Apartment, 1 Bedroom | Terrace/patio
Senior Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds
Outdoor pool, sun loungers
Executive lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Kitchen
  • Pool
  • Spa
  • Room service

Explore the area

Map
77 Derb Kbala, Kasbah, Marrakech, 40000
  • Bahia Palace
    ‪13 min walk‬
  • Jemaa el-Fnaa
    ‪18 min walk‬
  • Avenue Mohamed VI
    ‪20 min walk‬
  • Marrakech (RAK-Menara)
    ‪7 min drive‬

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Room options

View all photos for Junior Suite

Junior Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Junior Suite

  • 334 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Senior Suite

Senior Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Senior Suite

  • 538 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Superior Room

  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Superior Room

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Apartment, 1 Bedroom

Deluxe Apartment, 1 Bedroom | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Apartment, 1 Bedroom

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Junior Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Senior Suite

Senior Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Senior Suite

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Marrakech

Located in Mechouar-Kasbah, Riad Alma is within a 10-minute stroll of sights such as Agdal Gardens and Saadian Tombs. This 8-room, 4-star riad welcomes guests with free breakfast, a full-service spa, and an outdoor pool.
View more Riads in MarrakechOpens in a new window

What's nearby

  • El Badi Palace - 7 min walk - 0.4 miles
  • Bahia Palace - 13 min walk - 0.7 miles
  • Koutoubia Mosque - 15 min walk - 0.8 miles
  • Jemaa el-Fnaa - 18 min walk - 1.0 mile
  • Avenue Mohamed VI - 20 min walk - 1.1 miles

Getting around

  • Marrakech Central Station - 12 min drive
  • Menara Airport (RAK) - 13 min drive

Restaurants

  • ‪Mabrouka - ‬18 min walk
  • ‪DarDar - ‬4 min drive
  • ‪Le Bar Churchill - ‬3 min drive
  • ‪Grand Hotel Tazi - ‬17 min walk
  • ‪Fine Mama - ‬17 min walk

About this property

Riad Alma

Riad with a full-service spa, near Jemaa el-Fnaa
Guests staying at Riad Alma enjoy access to a full-service spa, an outdoor pool, and a steam room. If you drive, self parking is MAD 20 per night, or you can take advantage of the shuttle from the airport to the hotel (available 24 hours) for MAD 125 per vehicle. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and access to locker space. Other amenities at this spa riad include a rooftop terrace, free WiFi in public areas, and a meeting room.
42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer free toiletries and bathrobes, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Kitchens, electric kettles, and safes are also standard.
Recreational amenities at the riad include an outdoor pool and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the riad's full-service spa. Services include facials, body wraps, body scrubs, and body treatments.

Languages

Arabic, English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MAD 20 per day)
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Self parking on site (MAD 20 per night)

Food and drink

  • Free continental breakfast available daily 7:00 AM to noon
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Traditional Restaurant

Things to do

  • Archery
  • Full-service spa
  • Library
  • Outdoor pool
  • Steam room

Family friendly

  • In-room kitchen
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • No elevator

More

  • 1 building
  • 1 floor
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Kitchen

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating
  • Individual decor
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for MAD 250.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MAD 38.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Airport shuttle transfer per adult: MAD 150 (one way)

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MAD 125 per vehicle (maximum occupancy 7)
  • Self parking fee: MAD 20 per night
  • Nearby parking fee: MAD 20 per day (984 ft away)
  • Rollaway bed fee: MAD 250.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals, you can take advantage of the airport pickup or train station pickup (fees apply). Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts major credit cards and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the riad at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

Alma Marrakech
Riad Alma
Riad Alma Marrakech
Riad Alma Hotel Marrakech
Riad Alma Riad
Riad Alma Marrakech
Riad Alma Riad Marrakech

Frequently asked questions

Is free cancellation available at Riad Alma?

Riad Alma offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

What's there to do near Riad Alma?

This riad is situated in Mechouar-Kasbah within a 10-minute walk of Agdal Gardens, Saadian Tombs, and Moulay Al Yazid Mosque. You'll also find Jemaa el-Fnaa and Avenue Mohamed VI within a short drive.

Is there parking available at Riad Alma?

Yes, parking is offered for MAD 20 per night.

Is there a spa at Riad Alma?

There is a full-service spa available for guests to enjoy and services include body wraps, mani/pedis, massages, and facials.

Does Riad Alma include a casino?

No, Riad Alma doesn't have a casino.

Will I find an indoor pool at Riad Alma?

No, this riad doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Riad Alma?

There are many amenities for couples at this riad, including an outdoor pool plus some accommodations feature fireplaces and in-room massages.

Does Riad Alma have a hot tub?

No, but guests can enjoy a steam room at this riad.

Does Riad Alma have a restaurant with a breakfast menu?

Yes, Riad Alma serves free continental breakfast at Traditional Restaurant each morning.

Will Riad Alma allow pets to stay free of charge?

No, pets and service animals aren't allowed at Riad Alma.

Are there connecting rooms at Riad Alma?

Yes, this riad has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Riad Alma?

The closest major airport to Riad Alma is Menara Airport (RAK), which is 3.5 mi away (13 minutes by car).

Are there rooms with balconies that I can book at Riad Alma?

Yes, some accommodations at Riad Alma offer a balcony and may feature courtyard views.

Riad Alma Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 63 out of 100 reviews
Rating 8 - Good. 31 out of 100 reviews
Rating 6 - Okay. 6 out of 100 reviews
Rating 4 - Poor. 0 out of 100 reviews
Rating 2 - Terrible. 0 out of 100 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
the service from the staff was realy excellent
Stayed 7 nights in Mar 2025

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6 stars! Outstanding experience will return

Absolutely outstanding stay at Riad Alma cannot thank the team including Ahmed enough for making me feel so welcome, so relaxed, so pampered. I am well travelled and can say this is one of the BEST stays I have ever had. From the minute I arrived and Ahmed assisted with bags, choosing a room and dinner I just felt so happy and chilled out. The room was just stunning, immaculately clean and decorated so beautifully. The bathroom was spacious with beautiful artwork and details- all a modern touch on the traditional. The terrace is divine and I was served my own dinner there and Ahmed even went to the trouble of bringing up a speaker for ambient music. The wine was lovely (and well earned after summiting Mount Toubkal that morning). The spa…. Absolutely INCREDIBLE! I felt like a new woman, three hours of treatments left me feeling like I was walking on clouds. Thank you so so much I don’t know what more to say- a 1000/1000 experience, 6 stars!
Stayed 1 night in Jul 2024

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6 stars! Outstanding experience will return

Absolutely outstanding stay at Riad Alma cannot thank the team including Ahmed enough for making me feel so welcome, so relaxed, so pampered. I am well travelled and can say this is one of the BEST stays I have ever had. From the minute I arrived and Ahmed assisted with bags, choosing a room and dinner I just felt so happy and chilled out. The room was just stunning, immaculately clean and decorated so beautifully. The bathroom was spacious with beautiful artwork and details- all a modern touch on the traditional. The terrace is divine and I was served my own dinner up here and Ahmed even went to the trouble of bringing up a speaker for ambient music. The wine was lovely (and well earned after summiting Mount Toubkal that morning). The spa…. Absolutely INCREDIBLE! I felt like a new woman, three hours of treatments left me feeling like I was walking on clouds. Thank you so so much I don’t know what more to say- a 1000/1000 experience, 6 stars!
Stayed 1 night in Jul 2024

10/10 Excellent

Lauren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lush riad

This is a really lush riad. Our superior room was small but very stylish and comfortable, with beautiful surroundings and lush amenities. Would absolutely come back here.
Stayed 1 night in Feb 2024

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I booked for our 35th Wedding Anniversary Trip to Morocco and chose the Riad Alma in Marrakesh as the place to stay for its charm and location close to the palace and it being in the Medina. Our booking was for 11 days and we were lucky to have Ahmed as the Ried Alma Manager and Concierge. The Riad is run as a hotel but you receive personal service of the highest quality. The amenities of the dining areas to choose from, the pool, the lounges from the first floor to the roof and its great views were well worth after a hot long day of excursions to the Atlas Mountains and to the seaport of Essaouira. The staff is wonderful from the meals served and the services offered such as the Hamman massage. But the Concierge services offered by Ahmed were invaluable for we had 6 excursions from Riad Alma and all claimed by email and text that they would be picking us up at our Riad and at the last minute they would change the pick up to a distant location! Ahmed, saved the situation by talking to each of the excursion company’s owners/managers/drivers to have them uphold their agreement to time and place of pickup and return. He is outstanding person and one of the best manager/concierge I have come across in all my years of travel. We loved our room and the staff was perfect in the meals and cleaning. We also appreciated the laundry services. So complete your stay and give Ahmed and his staff a try at the Riad Alma.
Stayed 11 nights in Sep 2022

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location enabled easy walking access to the sights and sounds of Marrakesh
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay at Riad Alma!

Loved the local scene, kids playing in the alleys, locals going about their daily busy routine... Riad Alma was very clean, well organized with an authentic moroccan feeling. Ahmed was extremely professional and helpful, could not praise him enough. Breakfast was fresh and the ambiance in the interior garden was surreal with the birds chirping. Can't wait to go back :)
Stayed 8 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with family
Alright staff and though brochure states all day unlimited tea we had to constantly remind
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Within the Medina, quiet road, close to sights. Riad was an oasis of calm.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good location. It was clean and the staff was very helpful.
Stayed 7 nights in Nov 2018

10/10 Excellent

John, Norfolk England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Riad is a hidden gem tucked away in the old back streets of the Kasbah. Staff, food, service, room all SUPERB! We'll be back next year .... 10/10*
Stayed 6 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind and considerate staff, who provided a very early breakfast when asked. Lovely room.
Stayed 3 nights in May 2018

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, helpful staff, excellent Riad.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Long weekend

My wife and I recently returned from a long weekend in Marrakech. We pondered on several Riads but decided to go with Riad Alma based on its excellence reviews. On arrival we were not disappointed, we were welcomed into the opulent Riad by owner Maurad, whom really couldn’t do enough for us throughout our stay. Location was ideal for us, nestled in the less busier south Médina but only a 15minute stroll to the Jamaa el fna square. A truly wonderful eye opening trip enhanced by the beautiful Riad Alma.
Stayed 4 nights in Apr 2018

8/10 Good

Poppo, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oasis of calm

This is a lovely Riad to the south of the Kasbah. Our room was of a generous size with a large, if somewhat firm, bed. The room had a shared verandah, that overlooked the courtyard containing the small plunge pool, a sizeable en suite with shower and plenty of wardrobe space. The hotel, which is really a large house, is located at the end of a series of narrow lanes and thus away from the noise and chaos of the old city centre. This does have the drawback that it is a fair walk to the main square and souks (20 mins) and to the Ville Nouvelle (3.3 miles or 1hr walk) but taxis are available for most of the way at reasonable rates if you haggle. The staff were absolutely brilliant and always eager to help. Food in the Riad was very good albeit limited in choice. Nevertheless, they always were attentive and on two occasions insisted we have lunch on the roof terrace so we could enjoy the sunshine.
Stayed 7 nights in Apr 2018

10/10 Excellent

Romina, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Memorable stay

We stayed at Riad Alma for a week and it was one of the highlights of our holiday. Our room was beautifully decorated with outstanding attention to detail. We had a large terrace overlooking one of the central courtyards which had a pool. Mourad, the Riad manager was extremely helpful. He gave us a map on the first day and explained to us where all the attractions are. He was always available and very helpful whenever we had questions. The three ladies working at the Riad were also very friendly and they served us a delicious breakfast on the terrace and in the courtyard. They also cooked dinner for us as we got there late and served us breakfast early when we had excursions. We were fortunate to meet the owners, Pierre and Samira and like the rest of the Riad Alma team were very hospitable, friendly and helpful. They also invited us to join them and some of their friends for champagne on the terrace. The hotel is an oasis of peace in a residential area compared to the hustle and bustle of . It is situated just a 10 minute walk to Jamma Al Fina. And yet as soon as you step in the alley that leads to the Riad you are in a totally different world. We also loved the fact that because it's in a residential area we were mixing with the local people rather than being cut off from the true Marrakech. We would like to thank Mourad, Samira, Pierre and the rest of the Riad Alma team for making our stay in Marrakech one to remember.
Stayed 7 nights in Nov 2017

8/10 Good

Justin, Sheffield.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very exciting stay in Medina, Kasbah area.

Wonderful to escape the busy city in Riad Alma, lovely authentic hospitality. Hidden away in narrow back streets, recommend prearranged pick up to help get there. A brisk 10-15 mins to the square so near enough to the main sites and smells. Clean spacious suit, air conditioning and comfortable. Great breakfast anytime, open access and good introduction and orientation by

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with our stay. The staff and owners were lovely. Would be very happy to return.

8/10 Good

Christina, CBG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Riad in the Kasbah

Beautifully decorated, perfect lounging areas on the roof and around the pool and a very friendly and accommodating staff. During our 4 night stay, we were treated extremely well - even had dinner there one night which was exceptional. Our room was very clean, modern lay outfitted and perfectly sized for two. Mourad was able to secure us transportation for a day trip. The one downside would be the distance to the Medina/heart of the city. But it was very safe to walk and definitely tucked away from the business of the Kasbah streets. I will stay again on my next trip!

10/10 Excellent

Harbir and Jen, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Riad!

I can't recommend Riad Alma highly enough. Hidden away through a maze of back streets, Riad Alma is a welcoming and tranquil place to stay. Moirad, the owner, greeted us with big smiles and lots of helpful advice on our first night and throughout our stay, he could not have been a better host. He made us feel so welcome and happily helped us with everything we asked for, including arranging taxis to restaurants to save the bother of having to negotiate fares and a trip to ride some camels. There were always staff on hand to help with any requests too. We stayed in one of the rooms with a private balcony and enjoyed our morning tea and coffee overlooking the courtyard watching the little birds hop about. I would definitely go back.

8/10 Good

Laura, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Riad Alma in December

Really enjoyed our stay at Riad Alma. We had a very spacious room on the top floor with great views. The hotel staff were very helpful with directions and provided a delicious breakfast each morning.

10/10 Excellent

Walter, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You wont find much better than this!

The staff was fantastic, very accommodating, friendly and always smiling. They went out of their way for us at all times to the points to even show me around the city one of the nights on their own vehicle and take me to a local Shisha Bar, cook me any food I want and recommend us a restaurant (which was sincerely, very upscale and fun). The day before me and my friends arrived we asked to have beers bought for us and "voila!" when we arrived they had bought a 48 pack. The atmosphere was fantastic as we literally had the whole place for ourselves (the terrace is amazing) and in the morning you wake up with the birds singing just outside your window. The decoration is impeccable and really gives you the feel that you are in Morocco. Of course it was not perfect, but nothing is. My room had not "hot" water, it was just body temperature, which was fine by me. The neighborhood looked a bit rough, but then again, we decided to stay at the "real" side of town (Medina) where we could see a bit of the real Marrakech. If you want to go to a really nice restaurant go to "Le Comptoir Darna" I swear you wont regret! If I ever go back to Marrakech I would not think twice, I would stay there again in a heartbeat!

10/10 Excellent

Imran , Manchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very quiet and traditional Riad

Situated perfectly a short 10-15 mins from Jenna el fna square. Nearby to amazing street food vendors in Kasbah area, healthy, fresh and most importantly cheap food (compared to tourist sections). Staff at Riad Alma are so welcoming and friendly and so easygoing. Breakfast is fresh and personally prepared by the staff. We were fortunate to have the Riad to ourselves and felt so homely watching some late night TV in the lounge surrounded by rustic morroccan furniture.

8/10 Good

Ivor, MAIDSTONE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

an Oasis

Don't be put off by its location and the route you have to take to find Riad Alma, it's all part of the experiance. The Riad it's self is full of tradition and individuality. We booked the airport transfers well in advance and independently as no one answered the hotel phone in the weeks before our arrival. We were greeted by 'George' who tried to tell us about the Riad and how to get about in marrakech, unfortunately we didn't speak much french and he didn't speak much English. That said we asked for a snack due to long journey and were amazed how quickly the staff rustled something up. We never saw George again throughout our 5 day stay! We found that we were left to sort things out, which wasn't a problem to us but may be if you're used to being pampered. This is the sort of place that if you want something, you have to go and find the staff and ask. Don't wait to be asked as it will never come. The staff were the best thing about this experience. They 'jazzed' up the continental breakfast, they kept the place immaculate and were always willing to help. Be sure to ask for the roof terrace, if it wasn't for the guest photos we would never have known that it was there (another George forgot to mention ). Enjoy the Souks and NEVER listen to people willing to help you. They will send you to there shop telling you 'its this way to the big square ) we found that you used the map and the compass on the iPhone we could head in a rough direction until we found a landmark