Pavillon du Golf5.0 out of 5.0
Recent guest reviews
Fantastic service and very polite and helpful employees. The only reason I’ve not given a 5* is that there is nowhere to get food or drink before the evening. Other than that, we were very well looked after, especially by Abdul from reception - very nice man. Would recommend.
Clenless... bathroom was not clean at all. Even there was not toilet paper and the mirror in the bath was falling down alone, no electricity in the bedroom so the moved a little table spot from the livingroom to the bedroom. and no wifi. Breakfast also is not a good deal. I hope that the hotel will make some new goal to clean better and make this really noce place a perfect place to be in holiday. I loved th team in the reception that is very kind and professional. I loved the view from my appartement that is in a calm place with a little lake a golf view. Bed is very confy and just perfect for a good sleeping
Upon entering our room we were amazed how large, spacious and beautiful the room was, with an amazing view of a small lake behind, surrounded by palm trees, flowers and ducks. We had plenty of storage space for our belongings and the bathroom was more than enough room for our family of 4. Upon closer inspection I would say the sofabed was old and dirty, we did not allow our children to sleep on it so all 4 of us had to share the bed for the entire stay. The kitchenette although a godsend with kids, was very poor build quality. The appliances were old and poor and the cupbards were poorly fitted and squeaked on opening and slammed shut everytime. There was a good supply of cutlery and crockery however. On the face of things it was great, we didn't mind the little shortcomings when we considered the room was so beautiful. It all started to go downhill when the 1st night we realised the location of this hotel is very poor. Just to get some milk for our child I would have to walk over 1 hour, or spend almost 20 GBP in taxi fares. Before arriving, when I could have cancelled I emailed reception to ask if there are nearby supermarkets. I was told its a 5 minute drive. I would conclude thats a 20-30 minute walk if needed. However, this is not the case - the nearest supermarket would take almost an hour to reach on foot and although may be 10 mins by car, it would cost you a minimum of 100 dirhams. Almost £10 EACH WAY. In fact, it is so badly situated that there is simply nowhere that you can reach without paying this as a minimum. The hotel staff were unhelpful and could do nothing except offer to call the same taxi driver who owns a Mercedes that is falling apart, the car is a deathtrap and is probably about 30 years old. The driver is rude and cannot speak English. The hotel staff also failed to point out to us that if we were to walk to the Palmeraie palace about 10 mins away, we could use their shuttle service to Jamma el Fnah. 4 times a day - return. When we discovered this and quizzed them about it, they refused to accept it and were adament the only way to go anywhere was to use the expensive taxi service. 2 days in to our trip, I found 4 cockroaches in our room. The receptionist initially refused to even come and move them, then 3 hours later, reluctantly arrived at 2am to take the out. When I asked if he could help me block off the AC vents as I was concerned they were coming through there, he could find nothing to help. He said he would tell the manager to contact me in the morning to discuss this. The manager failed to contact me. That evening there were more cockroaches and this tim the reception manager said he could move us but the room would be a downgrade - no refund available. I asked if instead he could arrange for our room to be cleaned in the morning, and fumigated. He agreed but no fumigation happened and again we had cockroaches. This time we asked to be moved an it turns out there was a room that we almost the exact same available. After spending half a day packing, moving and settling in, we found another cockroach in that room. The hotels attitiude was "Tough" we can't do anything to help you. They did not seem bothered that it is a hassle to move a fmaily of four after we have settled in a room - they did not want to help clean the room because they did not want to break their policy of cleaning rooms every two days. Even though we had cockroaches. I spent HOURS arguing with the staff, asking for a manager, at silly times of the night. My children were afraid of the cockroaches and could not sleep well. I was worried our clothes and food would become contaminated. It just ruined our holiday and tarnished our memories. The other issue we had was the noise levels of the toads - all night every night you can just hear the toads making a racket as you are so close to the water. This is made worse by the fact that the doors don't close properly. I would recommend this hotel to have a better pest control policy and to invest in finding out where these roaches are coming from and stopping them getting in to guest bedrooms - it is unacceptable. I would also recommend a more helpful on site manager to be there - we saw the actual manager at check out only - the entire week there was no sign of her. It is all very easy to be sympathetic and apologetic, but the hotel refused to offer any financial compensation - I complained through Expedia who offered some money from themselves. The staff at this hotel are unhelpful, rude, and the service is pathetic. Only the cleaners are good. The location is terrible - so this place is only good if you are hiring a car or are happy to spend a lot of money on taxi fares. Marrakech taxi drivers are extortionate gangsters by the way - google it - thats a whole joke in itself. I would recommend this place for short stays, or for couples only who may be able to put up with limited service and cockroaches etc.
Very bad service, no customer care, staff without smile or positive attitude! We had such a bad experience! The rooms are ok but old, and so many torn towels... I do not recommend this place! Especially if you are sensitive to service quality!
This was our second time staying at Le Pavillon Du Golf. Once again, the service was first class. A special thanks to Mr Abdelhak for his kindness and help throughout ur stay. This time my partner and I traveled with our 2 young children and my partners Mother. We were allocated one of the 2 bedroom apartments, which worked perfectly for us. If you are a golfer you must have a round here. We will be returning for a third time in the near future.
Perfect design, perfect suite, perfect wifi, Perfect services, perfect gardens view, has parking place, u can access palmeraie palace clubs, perfect hotel at all. You have to rent a car and rate of 350 drh perday max
Pavillon du Golf is located within the Palmeraie Golf Palace resort. I stayed 3 nights and enjoyed my vacation thanks to an exceptional location and exceptional staff (thank you Abdelhak et Rizki). The suite is clean, large and well furnished. I would have given 5 stars but kids mini-club is not free although it's next to Palmeraie Golf Palace. That policy will not encourage families to come back !
i stayed 10 night at 1 room suite appartment with wide view of lake & golf , the staff is great & very helpful , i would like to thank mr. Chouiabe , Mr.Hassan & Mr .Abdel Haq at the reception for fast response to our requests whether car rental or touristic tour advise, the hotel & the suites has the morocaine decor ,which i liked very much , the place is very clean , calm , i really enjoyed my stay and i wish not to leave. Thanks to all the staff working
I stayed with my partner for 5 nights and we found it hard to fault Le Pavillon Du Golf. The one bedroom apartment was very spacious, clean and comfortable. We had a fantastic view over the beautiful golf course and peace and quiet to relax after our days activities. We were able to use the facilities at The Golf Palace Hotel, Located a short walk away, which had a great choice of restaurants and a great swimming pool. The staff were very friendly and always happy to help. We enjoyed our stay so much that we are already planning our next trip with our 2 small children!!!
Much like traveling to any city, the amount of "Moroccan experience" you get is what you make of it. A resort is a resort is a resort, no matter where it is. What makes this one different is the beautiful grounds, the spacious rooms and the wonderful service provided by the Moroccan people who work there. They were never without a smile on their faces, they were always eager to help us out. They wanted us to have a great time, to have great memories and stories to bring back home and to convince us to convince others to come and visit again (and we certainly intend to!) To get the "Moroccan experience", you have to engage--go into the city for a tour with a native of the city, hook up with a local driver for the week, take a cooking class, explore the souks, take a trip out to the Atlas mountains, etc. The resort absolutely helps you do this: they run free shuttles to and from the Medina; our concierge made a reservation for us at one of the best restaurants we've ever eaten at right outside of the main square, Djemaa el-fna and across the street from the Koutoubia Mosque, the concierge matched us with a driver for the week who by the end felt like a relative. We arranged a private guided tour of the Medina and the souks, and we took a tour into the Berber region of the Ourika valley. These were "Moroccan experiences". A small fact for anyone reading: staying in a "riad hotel" only began in 1998, at La Maison Arabe. So staying at one of those isn't exactly a real "Moroccan experience" either. The Pavillion du Golf is part of the Palmeraie Resorts, which allows access to dining and other facilities across the complex. Admittedly, not all the restaurants would accomodate "room charges" but this was a minor incovenience in what was an otherwise fantastic experience for us. The pool was beautiful, the restaurants delicious (a hidden treasure is the Moroccan restaurant in the golf pavilion) and the moment you walk into any of the facitilities, the Moroccan decor literally takes your breath away. Never before have I seen such intricate woodwork and mosaic tiling. The gardens are absolutely incredible too - roses just don't grow like that where we're from. As I mentioned before, the concierge was amazing: he even arranged for camels to pick us up at the resort, and we got to enjoy a beautiful and extensive camel ride through the Palmeraie with an older gentlemen who talked passionately to his camels the entire time. In a nutshell: this is a great resort for anyone who wants to visit Marrakech--tourists, golfers, businessmen or otherwise. Having visited the el-fna market at night, we were happy to have a "getaway" from the hustle and bustle (and smells...and sound) of the city, that didn't compromise our overall Marrakshi experience.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 69 reviews