Oudaya Hotel & Spa3.0 out of 5.0
Recent guest reviews
Breakfast was fine but unexciting, pool had comfortable sunloungers. Reception were friendly but the shower in our room was broken. We had to tell them 4 times before it was fixed, and it was only done at 9pm on the last of our two night stay
I was going to rate this hotel 4 stars, because I feel it doesn't deserve the poor ratings it's getting, however the hotel just isn't 'very good'. This hotel is BIG, what it lacks in authentic charm, it could make up for in comfort, by, say, having sound proof walls and hot water in the shower, however, the hotel offers neither. It's not all bad, the hotel staff were friendly, the rooms were clean, the pool is a good size for a city hotel and the food in the restaurant is pretty decent.
I stayed in this hotel on two separate occasions as part of a group of travellers. This is a hotel with two buildings, one on each side a small pool. The two sides give out onto a different street. Only one reception is open 24h, the other is closed at night. Avoid a room looking out onto the street with the 24h reception as a nightclub sometims goes on all night. Although the rooms, buildings and pool are cleaned regularly, the general state of the hotel is dated. The ACs in most of the rooms that our group occupied did not work properly. The staff's reaction to complaints is rather to give you another room, if they can, rather than fixing the problems. Wifi is limited to certain areas such as the receptions, lobbies and pool, while the number of users also seems to be limited. This makes for a rather unreliable and quite annoying internet access. Most disappointing is the breakfast: limited offer, dry bread, poor coffee. Breakfast room is also extremely hot, which can be overwhelming in Marrakech. My personal experience with staff was not very rewarding. Most of them do not or cannot help you, although cleaning staff seems hardworking.
Upon arrival we felt a little concerned, We had been sent to find our room to find we were very lucky to have been given the room that had a very large garden balcony, Room like this normally have to be requested or you need to upgrade, but when opening the balcony door we could see we had no lock on the door, (which meant the large garden was accessible from a window in the corridor right outside our room,)We noticed this window in the corridor was wide open and it was possible to climb out of this window to enter our garden balcony that had no lock and no form of security which meant anyone could climb out of this large window into our balcony and Walk Straight into our room, may I add that we were two females too, we were very concerned that we had been given this room with no secure safety measures, we felt vulnerable immediately and also realised that this aluminium sliding door had several marks running down the whole of the door that indicated it had been broken into many times, we returned to reception to explain how concerned we were and how vulnerable we felt, we were looked at in disgust,it took some persuasion to get a maintenance man to our room to fix it,This meant we could hope nobody would attempt to buckle the door again during our trip, when the maintenance man appeared he brought a drill, the maintenance man plugged this drill into the socket next to a bed and when doing so he had a nasty electric shock, this shock threw him backwards, but now we felt even more vulnerable learning the electric was also dangerous, anyway, once this man left we decided to take a shower before venturing out to explore, but we were shocked at the cleanliness level in the bathroom, this bathroom was not just tired and in desperate need of makeover but also very noticeably dirty too, at this point we started considering a change in hotel, but decided to stay at least one night to see how it went, we took a walk around the hotel grounds to get a feel of the place and was quite shocked at the hotel feeling around reception and at the bar, The bar area was awfully uninviting and there were no guests, we finished our coffee and took a look in the jewellery shop based in the hotel, the male staff member or owner (whatever he was was extremely pushy, got annoyed when we didn't purchase anything, we stayed well clear of this shop for the rest of our stay and the following day he approached us and asked us if we had taken anything from the shop the day before without paying, when I asked him if he was serious he started to laugh and said he was only joking, we felt so vulnerable at this point as we feared he was trying to set us up, This man never approached or spoke to us for the rest of the stay which was great. The breakfast was appalling too, no effort at all and the quality of food was poor, The evening meal was not as bad as the breakfast but still of poor quality, The restaurant staff were unfriendly and rude, they seemed to be the same with all British travellers and they definitely had a nicer manner for all other nationalities, I will move on to something else I struggled to understand,on the last day I'd decided to ask reception if they could change my unspent Moroccan money before flying home, I can not remember how much Moroccan money I'd given him but he handed me 2 British £50 notes and two tubes of British pound coins that should have held the same amount in both tubes, (£10 in each paper tube) but whilst sitting there awaiting our taxi I'd noticed there was only £7 coins in each tube, and strangely enough this reception staff member did not challenge me when I questioned why he had handed me two tubes of pound coins that should have counted in total £20 and not the £14 he had handed me, (the fact he didn't challenge me says it all,)he tried to make £6 on me!!! He even re wrapped the tube of pound coins to make it look they had not been opened,This next part is also interesting, The 2 £50 notes he had given me in exchange of the unspent Moroccan money were both in fact the old £50 notes I can't do anything with now, I bet your reading this in disbelief aren't you? But it's the truth, I am quite sad that I didn't spend the leftover money at the airport on duty free products, but sadly what's done is done, please don't be fooled like I was if you decide to stay at this hotel,I have traveled so many times to so many different countries and so many different hotels and this is by for the worst, From the cleanliness to the staffs attitude, and also the quality of food, we didn't pay a great deal to stay here but that doesn't justify the poor safety of the hotel that's provided or the customer service and staff members attitudes and more so the fact the reception staffs goal was to rip the customer off, You have been warned! I did not relax until I boarded my return flight home.
Stayed here 2 times and was happy with cleanliness and staff. The rooms are OK, airco !, but pretty old and could do with a renovation. But it is clean and reasonably comfortable. Dinner is not great - there are plenty better options around the hotel. Breakfast is very average and again you would not have any trouble finding a good cafe in the area around the hotel. The area is nice and modern. Wifi is good.
This hotel is average for Marrakesh with great location. You can access the train station, restaurants, shopping mall, medina and almost everything you need to see in Marrakesh from this hotel. The hotel offers breakfast from the pool terrace, you can also enjoy the big swimming pool at the allocated swimming times. There are two entrances because it is pretty big, so make sure you know which entrance to use for your room. Taxi cans are accessible from the outside of the hotel to the airport for about 100 MAD. You can also just walk to the train station from the hotel. The towels in the rooms can be updated, overall it is a basic hotel for a good price.
This hotel is in a great central location in Gueliz. The hotel is not much to look at from the External but don't be put off as it's not so bad once your within the building. The rooms have all the basics and to an ok standard. The rooms could do with updating. The room is in line with 3 star conditions so don't expect much. The room was hygienic and attended to by housekeeping. This was perfect for friends but may not suit families or if you are after a luxurious hotel. A decent place for the price you pay.
We spent in the hotel only 1 night, during our trip around Morocco. The hotel offers very good value for money. It is near center, but quiet. Stores and money exchange are nearby. Food offered in cafeteria is really good. Strong wifi around the hotel. Bathrooms with hairdryers. Bery good place to stay during sightseeing the city.
Great above average hotel. Within walking distance to the market square as well as more westernised shopping. Breakfast was good with basic options provided. Great value for money stay. I look forward to returning
Stayed 3 nights, family of 5, we had 2 rooms in Oudaya 2. The lady at reception was not friendly or welcoming. Room was basic and functional. Asked the receptionist if we could print our boarding passes at the hotel, she said no and sent us to the local Internet Cafe. Asked for late check out and were refused. Breakfast was basic, again staff were not friendly or welcoming. Wish I had booked somewhere else
- Close to Palais des Congres
- Free WiFi in rooms and public areas
- Onsite dining
Located in Gueliz within a mile (2 km) of Palais des Congres, Oudaya Hotel & Spa is within a few miles (5 km) of other popular sights such as Jamaa el Fna. This 160-room, 3-star hotel has 2 restaurants, an outdoor pool, and free in-room WiFi. Koutoubia Minaret and Ben Youssef Mosque are also near this Marrakech hotel.
Enjoy dining at one of 2 onsite restaurants including Yasmen, which specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
The 160 rooms are air-conditioned and have an array of amenities, including balconies or patios, safes, and phones. Guests can expect to find satellite TV and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries.
At Oudaya Hotel & Spa, guests enjoy a nightclub, an outdoor pool, and a sauna. You can take advantage of onsite parking for a fee, along with an airport shuttle for a fee (available on request). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a terrace.
Reviews from Trip Advisor
45% of guests recommend this hotelTotal of 450 reviews