Mogador Express GUELIZ4.0 out of 5.0
Recent guest reviews
I struggled finding a decent hotel (not resort) where I could park my motorcycle. That's how I ended up at the Front Desk of the Mogador Express Gueliz with no reservation. Price quoted by the receptionist was well above the price quoted online, so I decided to make the booking through the third party, without breakfast as I don't even need it. Upon arriving in the room, I am immediately greeted by the Air Conditioning buzzing noise. I decide to turn it to "low" to avoid the A/C unit to overwork, alas the noise persists. I tried calling every number I could find (both through the internal phone and from my mobile). The phone keeps on ringing. I have turned off the A/C as the buzzing sound was starting to seriously annoy me, only to realize that I could hear live music from the pool. Pool view is nice though. Obviously, no way to reach the Reception by phone to ask to change room or when does the live band finish. I was hoping for a quiet night of sleep. I don't think it will happen..
Hotel is not bad, but old. Room was quiet big, good climatisation and clean. But hotel is in general old, staff try to be friendly but are higly inefficient. It s took 3 days to change light bulb in bathroom. Dont go there if u want sunbath, there is 22 sun chairs (I counted) for 294 rooms so no chance to get one. I ll not come back
Came in April, stayed for 7 nights. Not very friendly at all. The woman who worked in SPA very friendly and gives a good massage, however the guy who stands there just used to creep me out. Considering its a 4star, I had better service at the 3star down the road from when I came last time Food is so terrible its unbelievable. I came back once really late and everything was closed. I asked at reception if they could cook me something- 10mins later I get a knock on my door- its a waiter guy with food wrapped in foil. I thanked him and said id pay in morning. The food was rancid- looked like it had been there all night. Just left overs chucked in bread. Wow just wow.
We have chosen this hotel to organize an International Conference on Computing and Communications. It was a very successful event thanks to the staff of this hotel which was friendly and very helpful. All attendees from more than 20 countries enjoyed staying there. The food as it comes was really good, many choices compared to majority of other hotels. The rooms were spacious enough and clean. Myself and the organization committee wanted a cheap and cheerful conference venue and we definitely got more than we bargained for. Many Thx.
The hotel was poorly maintained eg filthy swimming pool with things not working in the rooms. It took five attempts over several days before they changed our broken fridge, and the staff lied when they said they would send an engineer up straight away and again at reception when they said the engineer had called but no-one was in (we were there all the time after calls to get the fridge fixed). Food was good. Traffic noise from rooms over street was substantial.
I recently visited on my trip around Morocco with my friends. And let me be clear - I didn't choose this hotel, the travel agency did that!! I wasn't very happy with this hotel. Location is really bad, far from the center so you are forced to get a taxi to get anywhere of interest. The rooms are old and the air-con wasn't working at all, the same with the minibar. Luckily, it wasn't that hot, so we could keep the balcony door open for a bit, but not the whole night - the street is really busy and noisy. Oh and the WiFi, while free, is really bad - it takes a lot of patience to connect and it is quite slow. And the bed is not very comfortable, it is super hard. I wouldn't call the hotel 4*, that is for sure... On the positive side, we enjoyed our spa experience as that was excatly what we needed after more than a week of travelling around the country. The pool also looked fine, although we didn't get in as the weather was too cold. We had a buffet dinner which was very good and the breakfast was nice as well, with omelette station and fresh orange juice.
Some things compared to other Hotels on tour were acceptable e.g. the food was OK. However everything just seemed a bit tatty and in need of some money being spent on it. It seemed like for every piece of crockery you picked up in the restaurant there was a 50% chance of it being chipped or cracked. We stayed 3 nights. Room was OK without being great. Would not choose to stay here - but compared to other Hotels we stayed at it was a bit better than average.
The bed was as hard as a billiard table.The shower tray did not drain away. Our intended trip into Marrakech was delayed by nearly an hour whilst we awaited the arrival of a (the?) 'technician' who put new batteries in the safe. We were duped into paying cash to someone from reception even though we'd paid in advance via Booking.com - my fault for trusting him and not insisting on a receipt. When I alerted the hotel to what had happened (I didn't ask for nor expect any compensation) I received neither apology nor acknowledgement. Avoid!
I have never posted such a negative review before but my conscience obligates me. I want the hotel company to review and address fire safety at this hotel. I am in the construction business and am more aware than most about fire safety. Sometimes I check the fire exits, as we are instructed to do on the placard on the door. Well, in this case, the fire exit is an exit from life. A padlocked door to the outside, where in an emergency many people could see their end, is as the bottom of the stairs. Additionally, the kitchen, the predominant source of fires, exits to the same stairwell. This is unconscionable and I ask everyone to avoid this hotel until the situation is rectified. I addressed this at the front desk and was met with total apathy, There are no fire sprinklers. Ostensibly an alarm system exists, but who knows if it works? This casual disregard for the safety of guests and employees can be stopped by avoiding this hotel until they demonstrate responsibility. Let's all pitch in. Apologies to ownership, but come on! Get it together.
My partner, my two friends (couple) and I became guests of this hotel for three nights, and I have to say they were the worst I have ever had in my life while staying at a hotel. I will start with the staff. Rude, rude and double RUDE. If you're expecting staff to answer you in English or Spanish, good luck. If you expect someone to sort out a problem, run away from this place. Breakfast? That wasn't breakfast, that was a battle for (low quality) food. People fighting for omelettes and moroccan crepes, no spoons, no napkins, dirty plates and glasses, dirty tables and chairs, NIGHTMARE. Once I asked the lady making amazing crepes for two instead of one and she looked at me like I did something terrible to her, said something in arabic and threw the crepe on my plate. Lunch and dinner are pretty much the same: low quality (actually, NO QUALITY) food, people fighting for cutlery, members of the staff (waiters) getting in front of you while you are queueing to get food for themselves, and a long etcetera. Rooms? Seriously? If you are expecting to have an amazing sleep and relax during your holidays, just forget it. I have never slept on a piece of stone in my life until I came to Mogador Gueliz Marrakech Hotel. Mattresses as hard as marble (all the rooms were the same), dirty linen, dirty bathrooms, dirty carpets and of course NOISE. Don't expect double glaze windows. You can hear EVERYTHING in the avenue, pool and corridors as well as rude guests (unfortunately during that time the hotel was hosting members of a Judo competition). I felt like I was in a jungle full of animals. What else can I say? Alcohol? Forget it. Relax and rest? No way. Bar to chill out and have a drink? Hahaha NO. Good service? Shut up. My friend even tried the Spa and I have to say I loved it until they finished the massage and they left us in the room to relax for five minutes. They then started to shout and argue with each other and we could hear everything. This hotel is a clear example of patheticism, intolerance, rudeness and lack of maintenance. DO NOT GO TO THIS HOTEL IF YOU WANT A PROPER HOLIDAY. By the way, if you decide to take the stairs instead of the lifts (always ridiculously overcrowded and slow) just pay attention to one of the staircases (second or third floor). Plates full of rotten food left there for ages. If you appreciate your health, your wellbeing, even your life, AVOID THIS HOTEL.
- Close to Palais des Congres
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Hivernage within a mile (2 km) of Palais des Congres, Mogador Express GUELIZ is within 2 miles (3 km) of other popular sights such as Menara Gardens. This 4-star hotel has 294 rooms and welcomes guests with 2 restaurants, a full-service spa, and an outdoor pool. Near the airport, it's also near Jamaa el Fna and Koutoubia Minaret.
Enjoy dining at the hotel's 2 onsite restaurants: Bahia International offers relaxing pool views; Badii specializes in Moroccan cuisine. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.
All 294 recently renovated rooms feature balconies, minibars, and safes. Guests can expect free WiFi and 21-inch TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include phones and desks.
At Mogador Express GUELIZ, guests enjoy a full-service spa, an outdoor pool, and a children's pool. You can put free parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a health club, a steam room, and free WiFi in public areas.
Reviews from Trip Advisor
29% of guests recommend this hotelTotal of 345 reviews