Kenzi Club Agdal Medina All Inclusive5.0 out of 5.0
Recent guest reviews
Hotel staff here are really friendly. I was slightly worried after reading some reviews but found no problem at all ordering drinks at the bar (some had commented that there might be a problem with women at the bar) but i did not find this. Paid for all inclusive and the double room with private pool - was worth it. Most days the staff came round and asked if we wanted drinks. Loungers really comfortable and there are covered loungers if you want to get out of the heat for a while. Not all drinks available here like the main pool but I liked one of the cocktails served at the main bar one day and they made them for me every day after (like a sangria so easy but nice all the same) Food was really good for a buffet - there is something for everyone including veggies. Even though we were on all inclusive one evening the waiters were topping up our wine even before the glasses were empty which was good. Room was nice no complaints - we had a slight issue which I don’t feel is fair to mention however once the hotel were informed they were in our room within 10 minutes and completely resolved the problem. Cannot really comment on the main pool but the bar area was good and looked like lots of sun loungers - no one really putting out towels to reserve them. We also didn’t see much of the entertainment as weather turned slightly colder in the evenings during our stay but one singer everyone was loving. Only down side was that the private pool in April was not heated and I personally found it too cold to even get in. If you go to Marrakech I would recommend getting a good hotel as you cannot drink out and didn’t see many people on holiday eating out. Only took one trip out to the markets - worth seeing but would recommend having a guide (and yes they will take you to all the places they probably get commission) but when we didn’t want to buy we weren’t felt too pressured and people were still friendly. All in all I was glad we picked this hotel.
Great value hotel for a bit of fun in the sun. 10 min from the airport and 10 min from the Medina, free shuttle every hour to Medina and back. 1 minute drive from Kenzi Palace. Huge hotel but all low rise so you don't feel its size. One large heated pool and one huge non heated pool with a couple of waterslides. Plenty of loungers with mattresses so very comfortable. Service really good and fast, reliable WIFI for free. Got upgraded to a one bedroom suite which was very nice, double balcony, walk in shower and seperate bath, two toilets. TV in both rooms, although mainly in French. Beds incredibly comfortable. Spa is super cheap, nice indoor pool with waterjets, 30 min massage cost only £20. Not the best standard but for the price you don't mind. Entertainment during the day and every night catered to children and families. All inclusive is recommended due to nothing else in the area, although the food was the only part that let the hotel down. Very repetitive and not always fresh (you'd see breakfast bits by the pool bar later that day etc). Mainly fish and carb dishes, hard to get meat or chicken. Always plenty of fresh fruit, veg and bread though. Drinks all bottled and strong - no premium brands or liqures. Safe hire was cheap and you pay a deposit to get daily towels by the pool but get this refunded at the end of your stay. For those that want just All inclusive on a budget in the sun this is perfect. Solid 4* hotel. Credit must be given to the staff, especially the gentleman working in the lobby (I didn't get his name) that works on the suite/safe/towel hire side. He really went above and beyond and we thoroughly enjoyed our short but sweet stay. Thanks for having us!
This hotel is nowhere near the 5 stars it claims to be. Staff are rude and unwelcoming. I had chosen a different hotel, but the last from Expedia recommended this on the premise of my being an Expedia VIP guest. I was not. I had alerted the hotel that I was traveling there to celebrate my turning 40 just two weeks before. Though I had requested a room with a view and told I’d get one, I was instead greeted by a view of a building site. I have a better view back home! The room was covered with ants, everywhere, on the floor, on the desk, on the sofa. This did not help my allergies. Rooms are not quiet, you can hear everything from people walking in other rooms to chatting in the general area. There’s also a highway next to the hotel, so you can continuously hear the traffic. I then learnt of other guests having received a platter of fruit and drinks on arrival, something not for Expedia guests it seems. Expedia customers can either choose to have a bottle a wine in the room, or nothing if you don’t drink. I was told that as I received an upgrade (the pictures attached don’t scream upgrade), I shouldn’t expect anything else from the hotel. They then went on to try and swindle money from me for snacks and drinks, though I had booked an all-inclusive package. Sheets are not changed daily and they request you to reuse towels, it’s a pretty filthy atmosphere. I was told I’d have 30 mins of credit in the spa for treatments, it turns out it’s just to use the pool and steam room. The hotel is certainly not ‘English’ friendly, so if you don’t speak French, avoid. The women at reception have the worst attitude and are extremely rude. They clearly were not taught to smile in their hospitality training. The staff are generally abrupt and unhelpful, particularly if you’re a solo traveller. There’s no advice on excursions on tours, they simply don’t have that for English travellers. Meal times are an absolute nightmare, with half the food missing English explanations of what they are. Unless you go for the pasta and pizza, the food is awful, having all the trademarks of mass production. There’s never any cutlery around, and you end up waiting 30 mins for a waiter to bring you a fork! Whilst eating, the cleaners will interrupt your meal to clean exactly where you’re sitting, rather than waiting till you’ve got up. My advice, avoid this hotel, choose another, this has got to be one of my worst travel experiences.
We stayed here as 3 adults plus 3 children for 7 nights in late March. 10 mins from airport, easy transfer in SUV shuttle. Hotel is lovely, reception is bright, clean and welcoming Bags taken on arrival by the concierge team dressed in traditional Moroccan outfits. Check in easy and pleasant, our rooms weren’t ready but we were given our AI bands and full use of facilities (we headed for the snack bar and pool ) Pools are beautiful and clean. The main pool is a little on the Baltic side but can see that being a welcomed cool off opportunity in the 40degree heat come August! Smaller pool by the bar is heated and is where the Aqua Aerobics takes place. You can participate in everything from Archery to Zumba! Entertainment team are brilliant. Magic is the captain of the Animation ship but the whole team are enthusiastic, welcoming and encouraging. Marmaduke, Halima, Mario, Hari and Younus stood out with a surprise addition from a new team member ‘Poochi’ later in the week. A talented professional juggler who was quick to use his talents to entertain for an impromptu show poolside!! The shows at night in the Gnawa Bar are largely dance based but are of a good standard and the lead male dancer is hugely talented as a dancer and performer ( Mookie? he looks like Hank Azaria!) The Caberet show was bemusing and hilarious in equal measures but a lot of fun! Food is fabulous, they cater for everyone regardless of any reviews to the contrary. Theme nights are great and staff get dressed up in costumes relevant to the nights theme to welcome you. Waiters take drinks orders and are friendly and always cleaning to ensure free tables. The choice is staggering, yes they have recurrent options every evening but it’s freshly cooked. Sometimes the heat plates aren’t as hot as could be but you can have fresh cooked in front of you. Salads are amazing and the desserts are of the highest standard of a hotel I’ve been. They are French patisserie style and are beautifully presented. The hotel is predominantly French but staff speak very good English, they appreciate any use of French anhelps with pleasantries and atmosphere to simply greet the grounds staff and housekeeping with a French greeting as they do their work. Hotel is immaculately kept, grounds are beautiful. The farm is a nice touch which is well kept and the children loved going to see the little white pony each morning. We used the free shuttle to the souks with no problem at all, we were met with a guide called Najib who would thoroughly recommend he was like a mystical being that everyone knew and respected in the medina and souks. He gave us history, tips and genuinely warm friendly man who made our morning out shopping a fabulous one. We wanted to return at night as a couple but we didn’t get the opportunity to go.
We stayed one week at this hotel, the best thing is the staff, polite, funny, helpfull, also the food was okay. All staff speeks french, some english, but if you don’t speek french, don’t DON’T order a trip from the guy at the hotel, he only have frenchtalking drivers, we where sitting 5 hours in a car with a not understanding guy, not funny at all. Other than that the old town is a nightmare, our girls hated it, noisy, dirty, everyone driving around on motorcycles, we are not going back to Marrakech, ever. But going back to Marroco, yes please👍👍😀😀
We really enjoyed our stay at Kenzi Club. The staff, food and facilities were amazing. The animation staff was superb. I highly recommend. We had an amazing week over here. Thank you! Mamadou laila halima Et mini club
Well situated hotel, friendly staff, sadly not enough. We were there for a week, as our holiday progressed, more and more people were arriving. Quite clearly the staff in the dining room couldn’t cope with the increasing numbers. Although meals were buffet style (which was excellent), waiters needed to deliver drinks, which we waited 15 mins for one particular lunchtime.
A last minute break with my husband. The staff were lovely, hotel was clean and tidy, food OK. Staff mainly spoke in French and often forgot to translate, some waiting staff couldn't or wouldn't speak in English. We missed tea/coffee making facilities in our room as we like to start and end the day with a coffee. Coffee isn't served after dinner in the restaurant, only in the bar area. The only drinks available with your meals are wine or beer :( Entertainment staff try very hard, a little too hard sometimes. It is clear some are dance trained however some clearly are not. Entertainment much the same every night except the Moroccan night which was good. I would stay again if offered a good deal.
I stayed at Kenzi Club for 4 nights with a friend. The hotel itself was a blissful oasis away from the hustle and bustle of Marrakesh, with the centre of town around 10 minutes away by cab. We were made to feel welcome straight away upon arrival by the lovely reception staff who offered us tea and gave advice on the best way to explore the city. They were a friendly source of information throughout the trip. The hotel is more of a complex with several buildings across the premises than one large building. This actually meant that our room was located quite far (3-4 minute walk) away from the entrance to the hotel which was one of the few negatives. The buffet was decent, with a variety of food- pizza, tagine, seafood, salad. The waiters were friendly and attentive with water and wine. The deserts were by far the stand-out dishes here, with cakes being at the level of a high quality french patisserie. The grounds were nice, with plenty of areas to relax and sunbathe in privacy and there is an indoor pool, spa and gym, although these all cost extra. There are also 2 outdoor pools, one which has slides and another for adults. The pool with slides unfortunately wasn't heated but the other was. There is great entertainment put on in the evenings in the main bar with music and dance lessons that are mainly put on for families. The main negative aspect of the hotel was how watered down the drinks were in the main bar in the evening. One of the barmen (bald) appeared to be the main culprit for this and put close to zero alcohol in rum and cokes that my friend had just ordered. When I asked him if he could add a little more I was informed that "they're massive already!", when I said that they were not, he begrudgingly poured more rum in, before aggressively barking "happy now!?" to which I replied that I was. Just as I was leaving with my drinks, he again poured more rum in, I can only imagine out of aggression or spite, so that it was almost overflowing and there was now more rum than coke, ruining the drink. I would question why the hotel management would employ someone so aggressive and lacking in hospitality skills. I was made to feel very unwelcome and did not return to the bar again after this incident. Overall a nice hotel but I would deduct half a star for the distance of my room from reception and a full star for the watered down drinks and rude barman, which blighted my experience.
We returned here a yeah after our first visit and all expectations were met again. The staff make this place fantastic. Muhammad the evening bar man who remembered us from last year plus magic and spider in the entertainment team. Every member of staff you come across are pleasant and make your stay better. The food is good with a varied choice every day. Rooms clean and spacious. We will return here next time we visit I’m sure.
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
Located in Agdal, Kenzi Club Agdal Medina All Inclusive is within a few miles (5 km) of popular sights such as Agdal Gardens and Saadian Tombs. This 314-room, 5-star resort has 2 restaurants, a full-service spa, and an indoor pool. Near the airport, it's also near El Badi Palace and Bahia Palace.
Enjoy dining at one of 2 onsite restaurants including Atlas, which specializes in international cuisine. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free manager's reception.
Kenzi Club Agdal Medina All Inclusive's 314 rooms are air-conditioned and provide patios, minibars, and free bottled water. Guests can expect free WiFi and satellite TV. Bathrooms have hair dryers, free toiletries, and bidets. Other amenities include safes, phones, and desks.
Kenzi Club Agdal Medina All Inclusive features a full-service spa, a nightclub, and an indoor pool. Free valet and self parking are available, and there's also a free shopping center shuttle. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Other amenities at this all-inclusive resort include a children's pool, a health club, and a sauna.
Reviews from Trip Advisor
82.0% of guests recommend this hotelTotal of 5763 reviews