Hivernage Hotel And Spa5.0 out of 5.0
Recent guest reviews
I stayed in the superior room which was one of the only two rooms in the whole hotel. It was amazing. The room was like a palace and the bed was very comfy . The layout and decor of the room was also amazing. Definitely worth every penny. The staff are very nice especially Mohsin the manager. There is a big variety for breakfast and it is very tasty. I felt very welcomed at this hotel and staff are very attentive. Cleaning is superb and everyone works very hard at the hotel. Definitely worth booking a superior room to make your vacation the best in Marrakech .
First time I stayed here in April 2017 Back with two employees decided to stay here again Great location good breakfast clean rooms, decent pricing If you get a room on the front street you may hear some dramas and noise but it can be ignored
Our experience in Hivernage Hotel will always be a memorable one. From the location of the hotel to its clean and spacious rooms to its warm and welcoming staff, the hotel played a huge role in making the Marakesh leg the highlight of our two week Morocco trip . Special thanks to the guest relations staff, particularly Mina who always went out of her way to provide us with recommendations on where to go and how to get to places. She made us feel as if we were her own guests rather than that of the hotel. I would also like to extend my warmest thank you to the gentleman who first booked us into the hotel and kindly upgraded us to a double room. We left thinking that planning another visit to Marakesh and a stay in the hotel cannot come soon enough!
We arrived at this hotel in a state of distress as the Savoy Le Grand hotel made an absolute mess of the original booking. In a state of panic, I rang the hotel who advised they had rooms available. When we arrived at reception, we were met by the hotel manager, Ahmed. I said we spoke on the phone and you advised there were rooms available. He immediately replied "they are gone." There was a moment of anguish and painful disappointment after insisting to Ahmed that we agreed I would book the rooms at the hotel. It then dawned to me, that Ahmed was joking. His sense of humour would persist throughout our stay and his willingness to help and be off assistance was also very commendable. We booked the standard double rooms. The beds were comfortable, and the decor was modern standard. There was a huge walk in shower. However, the toilet had no bidet function. There was a LCD TV equipped with a mini bar which seemed reasonably priced. The hotel itself is located in trendy hivernage where you have many fine dining options and bars for drink and shisha. The breakfast had a decent range of options which included an omolette station, yogurts, pastries, fresh fruit, cereals and fruit juices. However, if you did arrive after 10 am, I felt certain food items ran out and were not replaced. The swimming pool is decent size. Although, it is really deep and probably the deepest i have come across overall. There is a very small shallow area where you can stand. There were always sunbeds available, and poolside service was prompt and efficient. They would cook grilled foods which smelt delicious. The hotel has a lovely spa and hammam which we all used and can highly recommend. They also have a barber on site who offers a steamed clean shave. If you want to stay in Hivernage at affordable prices, this hotel is a perfect combination off affordable luxury. Finally, I would like to thank Ahmed and Ssabri for their help throughout our stay and we would definitely return here again. They are a real asset to the hotel. They even had a nickname for one of my friends - mr taraabat :)
the room was really nice minus the view; we were 3 adults we took an extra bed which was an old piece of metal all squeakey and unconfortable. the location of the hotel is perfect. helpful staff but the swimming pool is a huge let down. the breakfast was nice and yummy.
Booked this hotel on a late evening, when other places were fully booked. I totally mistook the nice pictures on websites. In reality this is an very mediocre hotel, without charm, with worn-out rooms, no garden, just a swimming pool embedded by the hotel facade. Dark and unpleasant restaurant. Happy I was there for only one night.
My boyfriend and I stayed here for one night hopping for a spa day followed by visiting some near by bars. Apron arrival the hotel seemed very smart and well staffed with a nice pool area. However we quickly discovered there were lots of things wrong with our room. For one there was no clean water, the water ran yellow and after we had called maintainance the problem was not solved. Staff on reception were also very incompetant. We asked for a shave kit and were made waiting for around ten minutes before we finally gave up and left. There were many incidents like this we were made to feel like an innconveinience for the staff. Furthermore I booked a nail appointment for myself, which was not cheep, however upon arrival they turned me away because I had "perminant nail varnish" they could not remove, which was not the case at all as I just had regular nail varnish on. The MySky roof bar is uncomfortable and not a relaxing bar to visit. Every part of this hotel was disappointing, I would NOT recommend staying, or even visiting this establishment.
Nice hotel and lovely rooms . Great location. Hairdressers was great and only £12 for shampoo and blow-dry- perfect treat. When we arrived staff very attentive and helped to look for restaurants . I would book a double room and not a superior as i did. We got put in the wrong room and I queried it because It had said superior had 2 beds etc which I'd booked . We got moved no problem but there is no difference apart from a small balcony which you can't sit out on and there isn't 2 beds so Don't waste your money And breakfast is dreadful just bread and pastries in the cafe next door , again find a cafe and don't buy at hotel. It's not a buffet breakfast and not what I'd call 5 star. It's a 4 star but I would go back knowing what I know now . The terrace bar is lovely aswell
This hotel was great! It was my first time in Morocco and everything you needed was in close proximity to shopping "area", great restaurants, and hotels, extremely friendly staff, and amazing spa! This hotel is equipped to handle a large party of over 30 people at once. We were greeted by hotel management and staff, helped with our bags, offered amazing breakfast in the morning, and wonderful roof top restaurant and lounge at night. I received several services at the spa which I highly recommend as well! I will definitely return next year to this hotel!
Highly recommended hotel for its cleanliness, location, and staff. The hotel is close to nice restaurants and bars, and the shopping mall is just about 15 ~ 20 mins walking distance. Sunset city view is beautiful from the Roof-top restaurant/bar. If you choose to stay at this hotel, I'd recommend you the hammam massage, which is an experience that you won't find easy to dupplicate in the States. Things that they should try to improve: wi-fi signal in the upper level, I stayed in the 5th room and if I want to make a phone call usign the wi-fi, I have to come to a lowel level, it works perfect in 3er and lower levels. Adding another wi-fi extender/router would solve this issue. You'll also find the breaksfast menu quite different from what you are used to in term of options and taste, but I consider that as part of their culture, so enjoy it!
- Walking distance to Koutoubia Minaret
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
Located in Hivernage within a short walk of Koutoubia Minaret, Hivernage Hotel And Spa is within a mile (2 km) of other popular sights such as Jamaa el Fna. This 85-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and a 24-hour fitness center. Saadian Tombs and Palais des Congres are also near this Marrakech hotel.
Start your day off with buffet breakfast, available for a fee. Satisfy your hunger without leaving your room with 24-hour room service, or entertain your taste buds with bite a the onsite restaurant or 3 coffee shops/cafés.
All of Hivernage Hotel And Spa's 85 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and free newspapers. TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. In-room massages are available, and other amenities include safes and desks.
Guests of Hivernage Hotel And Spa enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available—or if you're not driving, take the shuttle from the airport to the hotel (available 24 hours) for MAD 300 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour fitness center, a sauna, and a rooftop terrace.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 530 reviews