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Hivernage Hotel And Spa

5.0 out of 5.0

Recent guest reviews

I’m a international Blogger and i came to Marrakech with Patricia Crew to do a photoshoot for the Blog. I choose the beautiful Hotel Hivernage and i feel like at home like a good international experience. For the photoshoot we need many details and with Ms. Mina we have everything because she is very kind and a very good professional, for me she is the essence of the this Hotel for European people definitely. Best regards, Patricia Pereira

The hotel is little old. the rooms are not very well maintained. Good for the people who do not care about cleanliness. For families, this is not the place. There is the issue with the service in the hotel. Room Service is really bad. The food is good. Good variety for the Non-vegetarian but for the not very well preferred for the vegetarians

Supposedly 5 star city centre hotel. Stayed for 4 nights for a golf break An extremely bad choice. Rooms were very dim and dingy. Housekeeping failed to replace consumable items, but worst of all was the interminable noise from traffic from the street outside. The breakfast was exceptionally good as was the restaurant and the roof bar. The serving staff were very pleasant and very helpful. The same could not be said for the reception staff. The swimming pool was a concrete nondescript area which was unpleasant to sit in. There are so much better places to stay in Marakkesh.

First the good things - located well and right outside the Médina. Everything is walking distance. Very convenient as taxis and horse carts are available right outside. Lots of restaurants just outside as well. The hotel has a fresh feel, the rooms are very comfortable and very well cleaned. The breakfast is also worth a mention. Good spread and staff really helpful as well. All in all a great place. Now a couple of negatives - It fails in expectations as a 5 Star Hotel. The bathrooms don’t match the standard. The most weird thing was that the air conditioner wasn’t working. They turned it off for the entire hotel because the weather was cooler a week earlier. So if you feel hot in the night, the only option is to keep the window open. Didn’t like this. When I called they just mentioned it as a matter of fact. Hope they improve it. Somehow I think that hotels in Marrakech take their guests’ feedback for granted. Every review mentioned here is responded to in the same text.

This should be a very good hotel. We booked with BA and it was described as 5 star. It is nothing like any 5 star hotels I’ve stayed in in many countries. The building is fine and is in a very good location for all the major sites. We walked everywhere. It is only about 15 minutes away from the main square. Room was not as expected according to the photos on the BA website. Bathroom had towel rail falling off the wall. Sheets had holes and tearing on them. The key socket for the lights kept falling off the wall. The main bedroom had many scuff marks up the walls. There was no bath mat or towelling robes. Toiletries were sparse and lighting was poor in toilet. We had two small bottles of water the first night and bedtime chocolate but no turn down service. The second night nothing. The third night 1 bottle of water. We complained but no apology. There was a knock on the door on our third night at 10 pm and chocolates were given. None the following night. Service was poor at breakfast which is in a room with tables so close together it’s hard to get around them without bumping into someone else. We found it hard to get our coffees every day and serviettes. Tables weren’t laid up ready to be used again. Service on pool bar was equally difficult. We were continually ignored or staff disappeared. My partner used the Spa which he said was OK and staff were friendly there as well as polite door staff. I used the gym which has a reasonable amount of equipment although one room was closed. There were no towels and no water and a few pieces of equipment weren’t working. No air con either. Public spaces are OK but toilets for restaurant need some repair.

I was here for five nights last July and on a scale of one to ten i would give it eight. The hotel is in a very good area of the city along with other top end chains. The room was nice, spacious and clean which also had a balcony. If your room is at the front then you will almost certainly hear light music coming from the distance during the evening time but only if your balcony doors are open. It comes from a club which is about two hundred yards away so it's not all bad. The hotel also has a rooftop restaurant where you can sit and enjoy your food with great views of the Koutoubia Mosque in the distance. The breakfast choice was good. The porter at reception was always smiling and willing to help. My personal experience with the staff was good overall. I did notice that the outdoor swimming pool seemed to be in the shade most of the day. There is also a exchange rate next door which was very handy. Jemaa el-fnaa which is the main square is a fifteen minute walk. If you spot the Koutoubia Mosque from the rooftop, the main square is just a few minutes walk on the other side.

(this is a late review, i came by to check my previous review was on here, whcih is wasnt). We came to Morocco in Sept 2017. We arrived at the hotel early afternoon Saturday 2nd Sept after booking with lastminute.com. On arrival we were very happy, we spoke to reception and also emailed them a copy of our booking which stated we have paid, which they then printed. We decided to stay by the pool for the rest of the day and were very impressed with the food and drink. HOWEVER, at night, 12pm another hotel guest entered our room after being given the wrong key by a gentlemen on reception. Luckily I woke up and woke my boyfriend and the lady soon realized she was in the wrong room and apologized and walked out. I believe she came back down to reception to tell them they had given her the wrong key. My boyfriend called down to reception to alert them and was told “ok we are going to look into it, we will call you back”. We received no call, so my boyfriend went down to reception and was blamed by the gentleman on reception for not shutting the door properly which was false, the door was shut because I heard the lady use the card to get in. The gentleman on reception then followed my boyfriend up to our room and protested still that we had not shut the door properly. Then he backed down and suggested that maybe the lock was broken. He tested it several times and could see that it was no broken and finally admitted to have given the lady the wrong key and the lady was actually staying next door in room 515 (next door). Which was actually incorrect, because after this incident, I heard stiletto heels in the room above us. So the lady was actually in 616 (which was confirmed by reception the next day), so again, another lie. Whilst our valuables were locked in the safe, my expensive shoes, handbags and purses were all in the closet next to the door, so had we not been in the room, this lady could have potentially stolen these expensive items. Did reception not check her name and what room she was actually in before handing her the key?! We spoke to the manager the next day after breakfast who apologized and admitted it was the hotels fault and said “we will look after you” - I can assure you this DID NOT happen. In the evening I asked for an iron, it was no problem, one was brought up to my room. However, there was no dial on the iron, and it had obviously been used on the lowest heat, which did not remove any creases at all, so it was redundant – not what I expected after being told we would be ‘looked after’. I mean how difficult is it to bring a iron? On the Monday (the day before we left) I asked to see our tab as we had a few meals and a few drinks, I had it in my head the bill would be about 1000 dirham however we were told by reception it was 2344 dirham which I knew was not correct. I asked the staff on reception to give me a print out and we took it to our room to look through. Immediately we could see ‘package 750 dirham’ which appeared twice, we assumed this was for the price of the hotel however on arrival, we did email the booking to the reception and they printed it right there and then, this showed we had ALREADY paid. After being told we would be ‘looked after’ this again, does not to me, show being looked after. We highlighted this to reception who, when we paid the bill had removed this. Had I had not had an idea of what we should be paying, then we may not have spotted this. The last incident which upset our stay was late afternoon whilst we were watching TV in our bedroom, the handle of our door starts going, someone else is trying to get in! This goes on for about 5 seconds, my boyfriend gets up and goes to the door, and says hello and looks down the corridor to see a male janitor with some kind of bucket of supplies walking down the corridor. We don’t know who he was, he did not knock. We called down to reception who said “we will look into it” and obviously we heard nothing else. I am not sure how they can highlight themselves as a 5* hotel when the staff are giving out wrong key numbers late at night, handing out broken appliances, adding things to bills which are not meant to be there and not monitoring people in the hotel halls?!

Very pleasant stay. Beautiful room with fantastic bathroom. Charming location. Espresso machine with italian blend coffe pods. Good breakfast. Roof terrace is amazing. I enjoyed dinner in their fine restaurant. Free Wi-Fi. Comfortable and stylish hall. Perfect lighting. Swimming pool and spa. Just outside city walls.

My family and I visited Marrakech to celebrate an important birthday. The hotel looks wonderful online, but when we arrived we struggled to accept the condition of the facilities. Principally, my concern was the corridor outside our rooms. We were on the top floor, and the roof was leaking into the hallway. This left a large puddle of water on a tiled floor, which became very slippery. Our stay was for three nights, and I brought this issue to the attention of the reception staff every day. Although on occasion the water was cleaned up, this only alleviated the issue until more water came trickling in and pooled on the floor. The condition of the floor and walls that the water was leaking on made me believe that this was a long-standing issue that has not been fixed. While these things can happen, I am very unhappy that our stay was hampered by this. The water made it difficult and dangerous to move between rooms, as the floor was so slippery. Further, the hotel staff made no acknowledgment of the difficulties and inconvenience this issue caused.

Our party of five stayed at the Hivernage Hotel & Spa for 3 nights (Friday February 9th until Monday 12th) From the minute we walked in, all the staff were very attentive, professional and friendly. The establishment is a great place to stay while in Marrakech and I would have no hesitation to recommend it to all. The Food in the restaurant is very tasty; also the breakfast will set you up for the day browsing at the Medina. All the staff are always here to answer your queries and would go the extra mile to make your stay the perfect one. Please pass all thanks to Mina and all the staff at the Hivernage hotel & Spa, they are all a credit to the hotel. Fabien

Angle Ave Echouhada Et Rue Des Temples Marrakech

Hotel highlights

  • Walking distance to Koutoubia Minaret
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Hivernage within a short walk of Koutoubia Minaret, Hivernage Hotel And Spa is within a mile (2 km) of other popular sights such as Jamaa el Fna. This 85-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and a 24-hour fitness center. Saadian Tombs and Palais des Congres are also near this Marrakech hotel.


Dining

Start your day off with buffet breakfast, available for a fee. Satisfy your hunger without leaving your room with 24-hour room service, or entertain your taste buds with bite a the onsite restaurant or 3 coffee shops/cafés.


Rooms

All of Hivernage Hotel And Spa's 85 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and free newspapers. TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. In-room massages are available, and other amenities include safes and desks.


Property features

Guests of Hivernage Hotel And Spa enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available—or if you're not driving, take the shuttle from the airport to the hotel (available 24 hours) for MAD 300 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour fitness center, a sauna, and a rooftop terrace.

Reviews from Trip Advisor

Trip Advisor aggregated rating

65.0% of guests recommend this hotel

Total of 649 reviews