Hivernage Hotel And Spa5.0 out of 5.0
Recent guest reviews
Went down this hotel for 4 Days, we were 6 rooms were nice and clean. Staff was always polite, welcoming and finding a solution for our problem, but communication for food is always hard (in Marrakech in general!) which is funny for me and can be frustrating for someone else! One of the rooms were connected to another room by a door and we could hear anything especially Since it was new year’s eve timing (even few days before) loud sound from our neighbors was always there so we advise you to book a room with no connecting doors! Unless your neighbors are your friends... WiFi was not always working and not powerful! But mainly would give it 6/10
Nice touch of Marrakesh, it has the kinda of home feeling to it. We stayed in the superior kings room with a balcony which gives us the a bit of view of the street from above and opportunity to tan while in the private of your room. Breakfast was great nice selection of food. The location is bang on. A few minutes to the medina and a few more historical structures. Bars and clubs not too far say 2 to 20 mins walk all around the hotel. The room had a nice size shower that would fit two for sure. We really enjoyed our stay.
The best things at first: My bed was really comfortable and gave me a very good sleep during my three nights stay. And the reception staff is doing a great job in assisting the guests. Their knowledge of English is the best throughout the hotel while some other staff hardly speak a word in English, but just French and Arab. Location wise, the whole centre area is within walking distance with the nearest city gate just a 3 minute walk away and it is no problem to walk around outside. The hotel itself looks more modern from outside than it is inside. It features some traditional Moroccan elements, like lights or a rose pond, which is wonderful, but it is worn down a little. It has an outdoor swimming pool, a spa and a gym, but I didn’t use any of them. The room clearly needs some upgrade as furnitures appeared old and somewhat dysfunctional. For example: The sofa is situated next to the TV set, so one can only use one of them, but have to be on the bed in order to watch TV. Some TV programmes like BBC weren’t available. Neither the walls nor the windows are soundproof, which can be annoying in the late evenings. There was a funny smell in my room, but the air condition only heated the room, so I had to open the door to the balcony quite a lot to let some fresh air in. Doing this, I found out that the door couldn’t be locked. The bathroom is generally clean, but a bit worn down, too. It consists of a main bathroom and a separate room for the toilet. There is no shower, only a bath tub. To my fun, cleaning staff took a towel away every day without replacing them, so I ended up having only one towel left for the last day. Hotel staff will bring some little chocolates, but at 10pm. So I wonder whether this service is really meant to cater for the guests or whether this has some controlling function of what goes on inside the rooms at nights. There is free wifi in the hotel which is pretty unreliable. The best chance to get a fast connection seems to be early in the morning when other guests still sleep. The breakfast buffet offers a wide choice of warm and cold meals, lots of fruits and cakes. The staff there is pretty indifferent, not greeting when a guest comes in and sometimes it seems that they are busier with themselves than with the guests. Writing this, I found out that this hotel is rated five stars. That very much surprises me as I wouldn’t have given more than four stars. For what I got, this hotel seems pretty much overpriced. There is a lot of room for improvement and I think there are better hotels for a similar price in Marrakesh.
ok, first off: A lot of the staff was really sweet. However, the rooms were not the most clean, a lot of stuff doesn't work as it should, and the walls / ceilings / doors are thin enough that you feel like you're in bed with various other guests at the hotel! When we called room service to ask for water, we were told we only get 2 complimentary. which is fine, but they made it sound like a favour! Breakfast was not bad, but the coffee was almost always tepid, the china had food stains and there was hardly ever any wait staff around. The list goes on and on and on! eg: hair on the toilet seat. not ok. ew. Beds were super comfortable and location is good though.
I was at this hotel for 4 nights. I am very impressed with the service. All staff were friendly and helpful. Great city to go to for a few days break. It has Spa facilities and gym. Breakfast was great
hotel was perfect nice service the staff was freindly special regards to Eshraq very helpful nad kind person reception and fb staff also was amazing the beach as well i am glad been your guest i will visit you again appreciated
Friendly staff but only door staff and reception spoke and understood good English. House keeping and some restaurant staff had very limited understanding of basic English. Restaurant had an OK menu but no kids menu! Breakfast was also limited in choice. Breakfast staff was rushed off their feet and would take a long time to bring out our tea and coffee, very hectic. You are kind of forgotten by the staff if you choose to sit outside by the pool to have breakfast which was a little rude. Small kids pool, The swimming pool was very cold and only found out on our last day that we could of used the pool at their sister hotel across the road! Surprisingly the life guard didn’t even tell us this as he could see my 6 year old really wanting to swim but couldn’t because it was so cold. Very noisy corridors at night because of tiled floors. I liked the traditional decor in the hotel lobby and the rooms where beautifully decorated with Moroccan lamps and arches, nice spacious standard room and bathroom, not much choice on the tv, again NO kids tv channel or Sky or BBC news. I don’t feel that this hotel caterers for children well.
Very nice hotel and very friendly ambient, perfect location, we had a great time and will come back for sure. Beautiful quiet and decorated room, helpful desk staff and tasty breakfast. Thank you for making our holiday great.
So disappointing as this hotel used to be a real upscale hotel in town. But along the years , it was mis-managed . The hotel has become shabby , with maintenance issues all over the hotel . There is a real absence of Management . Service at the front desk / housekeeping is lousy . Rooms are lacking the same level of Moroccan charm found in the Marrakech's other upscale properties; some have old balconies and private cracked hammams . The outdoor pool is a letdown with poor design meaning little sun and no views. Moreover , the free Wi-Fi is patchy.All in all, it doesn't achieve even 50% of the heights of luxury it seems to strive for.
Only stayed 2 nights at this hotel before moving on to Essaouira. All was well initially but soon discovered an awful smell of drains coming from our room bathroom. It was so strong you had to be in there for some time before you acclimatised to it. The 'mini bar' (fridge) had one can of coke in it and didn't work when plugged in. Coffee machine also didn't work. Not enough towels/robes were provided. As we were only there for 2 nights we didn't bother complaining as it would have resulted in more hassle I imagine, however I will never know. The swimming pool is freezing and no sun until late in the day - the way the hotel is built means the actual hotel blocks the sun for most of the day (seems like an odd design flaw). Location wise it is good...close to the heart of Marrakech. Don't rely on the hotel ordering you taxis - they will do it but don't seem to mind their guests being ripped off by the drivers. I've heard it's because they get commission. Porters are lovely though so happy with them. Breakfast was OK. Quite a big selection - would have been nice if the staff offered you tea/coffee though. Didn't eat in the restaurant so can't comment on the food there. The sky bar had a nice atmosphere at night so we enjoyed that. Don't think it's worth it's 4/5 stars at all. We were lucky we got 2 nights for a very good price...if we paid any more we wouldn't be happy at all.
- Walking distance to Koutoubia Minaret
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
Located in Hivernage within a short walk of Koutoubia Minaret, Hivernage Hotel And Spa is within a mile (2 km) of other popular sights such as Jamaa el Fna. This 85-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and a 24-hour fitness center. Saadian Tombs and Palais des Congres are also near this Marrakech hotel.
Start your day off with buffet breakfast, available for a fee. Satisfy your hunger without leaving your room with 24-hour room service, or entertain your taste buds with bite a the onsite restaurant or 3 coffee shops/cafés.
All of Hivernage Hotel And Spa's 85 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and free newspapers. TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. In-room massages are available, and other amenities include safes and desks.
Guests of Hivernage Hotel And Spa enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available—or if you're not driving, take the shuttle from the airport to the hotel (available 24 hours) for MAD 300 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour fitness center, a sauna, and a rooftop terrace.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 605 reviews