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Recent guest reviews

Staff are rude and are not trained to deal with complaints.

Friendly staff, nice location and overall style. You must try their SPA one of the best in Marrakech and worth the visit

Beautiful hotel within walking distance from the Medina. Staff was very helpful and arranged for my cab to pick me up at 6 AM on the day of my checkout. Everything went smoothly and couldn't think of a single reason to complain.

Overall I would describe the hotel as ordinary. Phone service was not available from the room, and the water was shut off for an entire night and morning for unclear reasons. No alarm clocks, minimal television choices, and poor air conditioning were concerns. Some of these deficiencies may have been ordinary for the city/region....of that aspect I am not sure.

The Hivernage Hotel & Spa was a welcomed surprise. The hotel was quite convenient to the happenings of Marakkech and much more beautiful than we had expected. Our double room was beautifully decorated and was quite spacious and actually had a King sized bed rather than the typical (2) twin beds pushed together. The hotel common areas were also decorated very nicely. The hotel had a large clean pool too. Overall, we would gladly recommend this hotel to others. We felt we had found a jewel of a hotel. There were just a few miniscule drawbacks to this hotel that we experienced. One of the clerks at the Reception desk was not friendly and unfortunately always there. It appeared to us that she was working 24/7...she was not friendly and provided no smiles and she was way too serious and not very helpful. Others that worked there were quite nice and pleasant. The tour guide they had arranged for us, talked us out of hiring him and we took the Red Double Decker Bus Tour instead...The hotel elevators were extremely small and could hold 2 normal sized people comfortably but could not accomodate both luggage and people at the same time. Lastly, the view from this hotel is less than spectacular. We had a street view which was ok especially when the horse drawn carriages would trot by. The pool was very nice but the huge concrete structure being built next door unfortunately overpowered the view of the swimming pool.

Angle Ave Echouhada Et Rue Des Temples Marrakech

Hotel highlights

  • Walking distance to Avenue Mohamed VI and Menara Mall
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Hivernage, Hivernage Hotel And Spa is a leisurely stroll from popular sights such as Avenue Mohamed VI and Menara Mall. This 85-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and a 24-hour fitness center.


Dining

For your convenience, a buffet breakfast is available for a fee. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a bite to eat at the onsite restaurant or 3 coffee shops/cafés.


Rooms

The 85 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and espresso makers. TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free newspapers, free bottled water, and safes are other standard amenities.


Property features

Guests of Hivernage Hotel And Spa enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the shuttle from the airport to the hotel (available 24 hours) for MAD 300 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include a 24-hour fitness center, a sauna, and a rooftop terrace.

Room options

Superior Room

1 Double Bed | Sleeps 3

Deluxe Suite

1 King Bed | Sleeps 3

Standard Room

1 Double Bed | Sleeps 2

Standard Room

2 Twin Beds | Sleeps 2

Guest reviews for Hivernage Hotel And Spa

Everyone (1) Couples (2) Friends (1) Other (1)
1
Everyone

Staff are rude and are not trained to deal with complaints.

By , from Minneapolis on Apr 12, 2019

4

great value

Friends

Friendly staff, nice location and overall style. You must try their SPA one of the best in Marrakech and worth the visit

By on Dec 6, 2014

5

excellent hotel

Couples

Beautiful hotel within walking distance from the Medina. Staff was very helpful and arranged for my cab to pick me up at 6 AM on the day of my checkout. Everything went smoothly and couldn't think of a single reason to complain.

By on Jul 14, 2014

3

ok but not great

Other

Overall I would describe the hotel as ordinary. Phone service was not available from the room, and the water was shut off for an entire night and morning for unclear reasons. No alarm clocks, minimal television choices, and poor air conditioning were concerns. Some of these deficiencies may have been ordinary for the city/region....of that aspect I am not sure.

By on Mar 13, 2014

5

beautiful moroccan themed hotel

Couples

The Hivernage Hotel & Spa was a welcomed surprise. The hotel was quite convenient to the happenings of Marakkech and much more beautiful than we had expected. Our double room was beautifully decorated and was quite spacious and actually had a King sized bed rather than the typical (2) twin beds pushed together. The hotel common areas were also decorated very nicely. The hotel had a large clean pool too. Overall, we would gladly recommend this hotel to others. We felt we had found a jewel of a hotel. There were just a few miniscule drawbacks to this hotel that we experienced. One of the clerks at the Reception desk was not friendly and unfortunately always there. It appeared to us that she was working 24/7...she was not friendly and provided no smiles and she was way too serious and not very helpful. Others that worked there were quite nice and pleasant. The tour guide they had arranged for us, talked us out of hiring him and we took the Red Double Decker Bus Tour instead...The hotel elevators were extremely small and could hold 2 normal sized people comfortably but could not accomodate both luggage and people at the same time. Lastly, the view from this hotel is less than spectacular. We had a street view which was ok especially when the horse drawn carriages would trot by. The pool was very nice but the huge concrete structure being built next door unfortunately overpowered the view of the swimming pool.

By on May 28, 2007

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