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Hivernage Hotel And Spa

5.0 out of 5.0

Recent guest reviews

The hotel was very accomodating to all three of us. Mohsin gave us fantastic service upon arrival. The room was beautiful! The Decor had been very ambient and stylish. Three of us stayed in one room and it was large enough. The spa and pool side is gorgeous, and the hamaam was amazing. Food was great and location. My only negative review would be that you can hear noise from the other rooms quite easily. However I would highly recommend this to anyone going to Marrakech. This hotel is 5star and great value for money.

The hotel is a great place to stay and in a safe neighbourhood. Only a few steps away from the walls of Old Medina and Koutoubia Mosque. Also around the corner from casino and good restaurants. The breakfast is delicious with fresh bread, fruit, and cooked to order omelettes with Moroccan tea. They also provide different type of day tours to Berber villages in the mountains. The most amazing part for me was the Hammam Spa and Massage..it's an unforgettable experience!

Can't really understand the great reviews for this hotel. It wasn't the worst hotel ever but it certainly wasn't good. We were really looking forward to staying here after looking at the pictures and reading a lot of reviews, but we were so disappointed from the get go. Reception We arrived at the hotel and went to check in. Not really a friendly greeting and the receptionist was clearly irritated that we hadn't gotten the shuttle to the hotel which they had sent for us. Not complaining that they had sent it as its quite nice,but we had no idea it was there so not really our fault. It was also very overpriced at €25 each way as it is only a 5-10 minute drive. You're better off getting a taxi. The lady is very friendly as are the concierge staff. However in general the staff really just don't care about the customers. This may be because of how they get treated but who knows. There were a few occasions we called down to ask for basics which were missing from our room and we never received them. When we checked out there was barely any communication and they didn't ask how our stay was etc. Our terms on conditions on our booking state that all taxes including city tax are included, but when we paid our bill they added them on again. We queried this but they stated they needed to be paid and that was that. Room We were told our room was ready and went upstairs to unpack etc. The rooms are nice - much smaller than the pictures suggest, but nice with a small balcony. However it wasn't actually ready... The mini bar had no stock just few drinks left from the previous guests. No price list...we later found this down the back of the dressing table. Only one dressing gown and slippers for two guests. Dirty coffee cups and saucers. Don't think they ever actually cleaned the room before or during our stay just tidied to make it look clean. Almost every day we stayed they only gave us one towel?! We rang down and asked for another and never received it from reception so it was a good job we had assumed this would happen based on the service so far and also asked housekeeping...twice. The beds were very big and comfy but we did have a very noisy room and got woken up multiple times. Spa We walked into the spa reception - it smelled amazing and the ladies were friendly. Paid for 2 expensive, and what were meant to be 'personalised' massages. The way it is all decorated is really nice and all looks clean...but its very dark so you never know. We went down early to use the sauna etc but then learnt that men and women are separated so didn't want to do that. We spent a bit of time in the relaxation area before our massage. Wasn't very relaxing as there was no music and they were 10 minutes late starting our treatment as they were busy walking around talking on their mobiles. When we went into the treatment room it wasn't the atmosphere you'd expect in a spa...no music or candles etc. The ladies couldn't speak English so it wasn't a 'personalised' massage, and we could hear a lot of noise from outside the door, plus whispering between them. Pool The pool area is nice, plenty of sunbeds so you'll never struggle to get one. The pool is nice as well but not heated so it was freezing! Good way to cool off though. The first couple of days none of the bed cushions etc were out so you didn't really feel like they wanted you to use the pool. There was a staff member out there who got cushions for us but then he just stood inside. We assumed there must be a drink and food menu so I went in to ask and he gave me one. It's very expensive (around £7 for a beer or £12-25 for a cocktail) and they don't seem to offer you drinks etc you have to keep asking. Breakfast and restaurant We never used the restaurant for lunch or dinner but had breakfast included with our room. The selection you get is quite varied... juice, breads and cheeses, cooked breakfast and omelettes, and some fruit. But it was strange... you would expect the tables to be set and to be offered tea of coffee etc. Neither of these was the case. Tables weren't cleared or set and the staff didn't seem to be doing much. If you got a second course for breakfast and had no room on the table (they won't have cleared it) then really your only option is to move it to an empty table next to you or ask them to clear it, which usually resulted in an unimpressed look. Same if you got up to get your own cutlery or napkin. Not really how you should be made to feel... It depends what you are looking for in a hotel. If you are here for a couple of nights and just want somewhere to stay where you're in and out you should be fine. If good service and being able to relax without having to constantly ask for things and do things yourself is important to you, don't stay here. As I said it wasn't a terrible hotel but we wouldn't stay again or recommend it. We are both friendly people and don't expect to be waited on hand and foot but just ended up feeling fed up. When you go on holiday you want to be looked after a bit and feel relaxed and we didn't really feel like that on this occasion.

Just came back from our Morocco trip and could not stop thinking how beautiful your hotel was! The main thing is that I travel a lot, but I promise you, I never met better guest service manager than Mina! I had to repair my dress before the party, so I asked her is there any place nearby hotel, she gave me an address, called a taxi AND she went with me to control that everything goes the best way, she spoke to everyone, explaining what exactly I needed and everything was ok, but when we came back to the hotel I realized that I forgot my phone in the dressing room. Mina ran back and gave it me back. I'm so thankful to her! Recommend you all guys to visit this hotel. Forgot to say that Breakfasts and Lunches were so good^ tasty and it was a big choice for any tastes!)

I had a noisy room. I was then moved to a quiet room but was a smaller room with two singles beds which were quite uncomfortable.The hotel wasn't able to resolve this issue. They could have offered me a complimentary something to make up for this. The pool was small but nice. The hotel Staff couldn't speak English. Apart from the people at concierge but they were always very professional and nice. The breakfast was good !!! but not consistent. The rooms were beautiful and clean and the hotel was clean. The food in the restaurant at night was like airport food. The massage was good but they can't speak English so their is no point in trying to tell them what you need massaged. The spa is beautiful but very dark. Its like walking into an underground cave. The gym was good. They don't have their own private cab bay of a trusted cab service you can use so you get ripped off everyrtime using the cabs just in the street next to the hotel.

We found the My sky bar just by chance as we were looking for a venue to host pre-drinks for our family and friends the evening before our wedding day. We knew it was going to be good by the professional responses we were receiving prior to our trip over. We spoke with Ichraq at the hotel to organise and nothing was too much trouble......... and we weren't staying at the hotel! We were a party of about 60-70 guests. The views from the bar for sunset were breath taking teamed with cool laid back music and ambiance. All our guests were more than impressed so much so that they returned the following evenings. Would recommend this for sunset drinks in a central Marrakech location along with easy food options.

My husband and I were traveling with my friend and we stayed at several hotels throughout Morocco as we traveled. When we arrived in Marrakech we were going to check out several hotels before deciding where to stay. We learned that if we book one night and don't like it we can go to another hotel. We were greeted by Mina who was their Guest Relations and she showed us several rooms. The rooms were clean, bright, comfortable and updated with TV and mini bar. The bathrooms had a large shower, makeup mirror and a good blow dryer. There was a modern elevator and strong wifi reception and great air conditioning. There was a well equipped gym, nice lounge area, pool and wonderful hammam & spa. The breakfast buffet was amazing and was included with the room. The hotel location was perfect and you can walk to restaurants, cafes and shopping. Parking was convenient in front of the hotel. We decided to stay five nights and enjoyed our entire stay. We would absolutely return on our next trip!

I stayed in the superior room which was one of the only two rooms in the whole hotel. It was amazing. The room was like a palace and the bed was very comfy . The layout and decor of the room was also amazing. Definitely worth every penny. The staff are very nice especially Mohsin the manager. There is a big variety for breakfast and it is very tasty. I felt very welcomed at this hotel and staff are very attentive. Cleaning is superb and everyone works very hard at the hotel. Definitely worth booking a superior room to make your vacation the best in Marrakech .

First time I stayed here in April 2017 Back with two employees decided to stay here again Great location good breakfast clean rooms, decent pricing If you get a room on the front street you may hear some dramas and noise but it can be ignored

Our experience in Hivernage Hotel will always be a memorable one.  From the location of the hotel to its clean and spacious rooms to its warm and welcoming staff, the hotel played a huge role in making the Marakesh leg the highlight of our two week Morocco trip . Special thanks to the guest relations staff, particularly Mina who always went out of her way to provide us with recommendations on where to go and how to get to places. She made us feel as if we were her own guests rather than that of the hotel. I would also like  to extend my warmest thank you to the gentleman who first booked us into the hotel and kindly upgraded us to a double room. We left thinking that  planning another visit to Marakesh and a stay in the hotel cannot come soon enough!  

Angle Ave Echouhada Et Rue Des Temples Marrakech

Hotel highlights

  • Walking distance to Koutoubia Minaret
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Hivernage within a short walk of Koutoubia Minaret, Hivernage Hotel And Spa is within a mile (2 km) of other popular sights such as Jamaa el Fna. This 85-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and a 24-hour fitness center. Saadian Tombs and Palais des Congres are also near this Marrakech hotel.


Dining

Start your day off with buffet breakfast, available for a fee. Satisfy your hunger without leaving your room with 24-hour room service, or entertain your taste buds with bite a the onsite restaurant or 3 coffee shops/cafés.


Rooms

All of Hivernage Hotel And Spa's 85 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and free newspapers. TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. In-room massages are available, and other amenities include safes and desks.


Property features

Guests of Hivernage Hotel And Spa enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available—or if you're not driving, take the shuttle from the airport to the hotel (available 24 hours) for MAD 300 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour fitness center, a sauna, and a rooftop terrace.

Room options

Deluxe Suite, Sauna

Twin 2 | Sleeps 2

Superior Room

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

65% of guests recommend this hotel

Total of 556 reviews