We stayed at the Hotel for five days, and from the moment we stepped in we were looked after and cared for right till the very end of our stay. Good food, well mannered staff, clean rooms and a beautiful balcony view to wake up to. We only wish we could stay a few more days! A special thanks to the Italian manager who looked after us, especially making sure we knew all the safe routes to go through. Thank you to all the staff for looking after us, Hope to come back soon!!

A group of 5 couples went to stay at this hotel in first week of June. The service was excellent. The staff were kind, polite and friendly and did everything we asked. Nothing was trouble to them. The rooms were clean and serviced everyday. The room size was fairly big. The hotel is in a nice area and close to everything and had a buzzing atmosphere. The amenities were fair but nothing to complain about. The hotel was very clean and the breakfast was very good although it was same each day. We all had a wonderful time at this hotel and there is absolutely nothing to complain about. The whole staff at this hotel were very very pleasant and courteous. Do not take any notice of bad reviews, they are not true. We would not hesitate in booking this hotel in future if we were to travel to Marrakech and definitely recommend this hotel to my family and friends. Thanks to everyone at Hivernage Hotel & spa for making our stay very pleasant.

If you are looking for a good meal in Porto Cervo this is not the place. In general large tourist groups, noisy, mediocre food, poor attention, I do not recommend it There is plenty of good restaurants en Porto Cervo but this was i disappointing

I was looking for a nice place to make a birthday suprise to my boyfriend , based on the recomendation of a friend , and i called them two days before , they confirmed with me that they will bring it in the sky of the hotel at 00.00 , when we arrived to the sky half hour before they told us they will close in 30 min , so i went down to the restaurant and i paid the bill of the cake, i was so down because i had not enough time to celebrate it and it was supposed to be a suprise , otherwise i said its okay then i talked to the employes in the restaurant so they will bring it at 23.50 , i went back to the sky , and whaat a service they dont even come to serve us because they was in hurry to close up , and i said its okay lets wait till they bring the cake... ,, the clock is 00.00 and i see no god damn thing , i went to talk to one of the employes , he suprised me again saying i dont recieved any information from the restaurant about ur birthday , so they dont have a communication between the team members , what a shame ! he told me ok ill bring it to u, to again suprising me by bringing my Cake IN A F******* CLOSED BOOX , With a misswritten name , and a quality of f*****, he said here is yr cake and he goo , i was shocked , it was supposed to be a day full of good suprises , they hit me with Bad ones in a very special day . if u are in hievernage u may consider going to any f**** other place , but hotel heviernage and spa . very disappointed and ashamed !! boost ur service guuys .

The service from the waiters and team members was abysmal. It was extremely hard work to order any form a of drink by the pool side. At times I was walked straight past and denied eye contact when trying to chase someone to order a drink. Rude attitudes and an absolute embarrassment to call themselves 5 star. I would not recommend. The room was also shabby, one light was slightly hanging off the wall, there was paint peeling, the chair legs in the room were all scratched and chipped. I expect perfection from A 5 star otherwise I wouldn’t have bothered paying for for it. Everything was such hard work and it should have been a relaxing weekend.

For me it’s the best one of the hotels in Marrakech because there is a good value for money. The room is so large. The staff is at your disposal, at your service and friendly. The SPA is wonderful with Hammam and massages. The location is perfect between Médina and Gueliz quarter.

This 5 star hotel is beautiful but it lacks in certain departments. 1. The room has no kettle or tea/coffee station. I asked at reception and they said that they'll send it up, but it never arrived and nor did they call me. I phoned them again but to no avail. 2. The breakfast is average. The only worthwhile mention is the elderly lady who made the omelettes, who was very pleasant and helpful. 3. They want to charge you extra for every minute you stay after the allotted checkout time. No concession given. 4. The spa is overpriced, forcing you to use other spa services.

Great location in the district of “Hivernage” not far from the Medina (heart of the old city) , this hotel is more ranked as a 4* than as a 5*. Staff welcomes you warmly and remains at disposal all the time. On site, bar and restaurant but be aware that smoking is allowed in the public areas in Marroco! Not pleasant if you are a non smoker.... Little pool outside but a little stuck between high walls and not heated! Breakfast correct with show cooking and fresh fruits. Rooms could be refurbished and especially the bathroom a little bit old fashioned. Anyway my room was spacious with a king size bed and a flat screen but I missed a coffee maker. Outside and just beside the hotel , have your diner at the Jad Mahal, the restaurant In of Marrakech, live music until the end of the night before having a drink at the Raspoutine! Not to miss: jardins de Majorelle, souks, Medina , baia palace, Ménara...

The location of this hotel is very good and in a relaxing environment. The check in was fine, albeit, we had to wait 20 mins for our room to be available, turning up at 2pm - no real problem here, and we were offered mint tea as we waiting. The low rating comes from their approach and unhelpfulness when something was actually required. One late evening I needed a pharmacy and asked if they would be able to advise if there was one close. They told me there was one a mile away and that I could either walk or take one of the cars they had outside. As it was late and dark, I asked if I could take the one of their cars and the receptionist told one of the porters to take me. Once we got outside, all of their drivers refused to take me because it was close and said I could walk. I went back into the hotel to find the person who advised I could take the car, and she was no longer there. From a 5 star hotel, I would like to be able to rely upon them for needs such as above. On one of the days we stayed our room was also not cleared, even though no sign was left out to 'not enter' which was strange. Again, nothing horrendous. The breakfast is fairly average as well, but the room is very nice.