I like the Solaire atmosphere. I didn't like the idea of having a dress code when entering the hotel just to check in. I was wearing a casual, sleeveless tshirt but neatly worn. Also, when checking out, I didn't have the deposit slip with me to get it refunded. I asked the clerk if the deposiit was documented in the computer. He didn't respond but insisted to have me show the receipt. Why? So if I didn't show any receipt, I wouldn't get the deposit back? That needs to change. There was a copy of the signed deposit slip in the computer system and folder; no need for the guest to present a hard copy. Didn't make sense.
appreciate the upgraded room and check in
i just dont like the smell of the cigarette smoke at the hotel ground floor
Love the view from my room, the bathroom setup with tub and the attention I received
I love everything - room, staff, amenities, location. Will definitely be coming back again and again and again...
Can’t say bad about this hotel it’s the best. Foods are excellent, staff are very helpful, room is clean and has everything you need. I highly recommend it to anybody.
The hotel itself and the room staff were accomodating but desk personnel were not. For a very short late checkout we were charged over double the daily room rate, which was extremely excessive, given that the hotel was not apparently particularly full. The amount was over $330 US dollars for just a six hour period!
We will definitely come back here. We will try the bay tower next time.
My overall stay at Solaire Resort and Casino was excellent. The staff was professional and courteous. They gave me a room with a spectacular view of Manila Bay which I requested. The food at the Food Court was great too. I would definitely come back here! The only negative thing I don't like is the smoking in the Casino, but I still rate Solaire as excellent.
Solaire Resort & Casino is an excellent place to stay! We enjoyed the casino,the games,the rooms where we stayed,and the staff are helpful & friendly!
It almost had a perfect score from me and the hotel experience was memorable up until checkout time when it turned deplorable.Was so mad with the dishonest hotel limo/car service trying to scam me of fraudulent fees - padded my bill by doubling the time of use. The front desk going back & forth with the limo service inspite of me showing proof to the contrary. I had to demand to talk to the day manager to facilitate a resolution because it was taking a long time already. What was damning is I gave the driver a generous tip yet him or the limo service company wanted to cheat me more than what was fair. I talked to day mgr.on duty and explicitly made my feelings known & what the hotel should do with that driver. My wife & I were very upset & me more disappointed being an ex pat of the country. It left a very bad taste in my mouth because each year we travel to Asia and stay in 4-5 star hotels as much as possible and never had an experience like this. Because of this, I consider this a "falling" star unless hotel management does something about it. If it happened to me, it could have happened before and could happen again. Appalling!! So Orbitz please put this up.
Couldn't rate this place more highly. Extremely high standards of customer service, excellent rooms and an elegant, modern resort. Side note: I don't gamble so can't really rate the casino itself. The spa was outstanding. Prices were reasonable compared to similar resorts in the US.
Very modern and luxurious hotel. Very friendly and corteous staff
Very nice staff, great rooms, nice pool area and good restaurants
I'm not going to deduct any points because they did provide 5-Star service but I did want to mention a few things that could use some improvement. 1) While taking a shower the water does not stay at temp, it goes hot and cold and you pretty much have to stay out of the water unless rinsing, it will go to burning hot to ice cold in a flash. 2) When I stayed at the Luxe in CDO they did provide many alternatives to pork for breakfast meats but the Solaire did not, all of the bacon and sausage were pork, no beef bacon or beef sausage, no chicken sausage, no turkey sausage. They did have some grilled beef strips which were good but not really a breakfast meat in my opinion. The pancakes and waffles were cold as well as the butter, too cold to spead on toast. And the french toast has some pork inside of it. They did not have scrambled eggs and they don't know how to make an omlette so you get one fried egg at a time that is left on a plate. Other than that breakfast was pretty good. 3) No airport shuttle. When I have stayed at other hotels such as the Luxe in CDO they offered an airport shuttle to pick me up and drop me off. Solaire offered to arrange a cab for 100.00 USD. when a standard cab cost about 10.00 USD.
Stayed 3days in April. The weather in Manlia was mid-summer. But I could not feel the summer in the hotel. They have good airconditioning unliker other hotels in Manila
good hotel but bathroom a bit dirty esp around the tiles
Solaire is a very beautiful casino hotel that can match the best casino hotels in the world. The contemporary decor and service with a smile attitude of its staff made this vacation memorable for us. Check in is fast and friendly. The queen studio is huge with wonderful amenities. Wifi is fast. Toiletries are l'occitane. Everything in the room especially the sitting area and bay view makes it hard for a guest to go elsewhere. Truly a wonderful vacation.
Despite being in the relative middle of nowhere Solaire is a fantastic place and there really is no need to go anywhere outside of the resort. The room I had was extraordinarily clean and very spacious. Security was on point as they called me when I had a visitor to make sure I was expecting someone. They also called after my guest left to make sure i was alright. There are several great restaurants to choose from and an enormous amount of table gaming, and slots. Staff was friendly and catered to my needs without question. I plan on staying at Solaire again in the near future.
Located in Tambo, Solaire Resort Entertainment City is within 2 miles (3 km) of popular attractions such as Baclaran Church and SM Mall of Asia. This 5-star hotel has 800 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi.
There are multiple options for onsite dining with 9 restaurants, including Waterside, which specializes in Latin American cuisine and serves dinner, and Finestra with its ocean views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. Start each morning off right with buffet breakfast served for a fee.
Guests can expect to find free WiFi and 46-inch LCD TVs with satellite channels and pay movies. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Minibars, coffee makers, and free newspapers are also standard.
Guests of Solaire Resort Entertainment City enjoy a full-service spa, karaoke, and an outdoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for PHP 3900 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
I like the Solaire atmosphere. I didn't like the idea of having a dress code when entering the hotel just to check in. I was wearing a casual, sleeveless tshirt but neatly worn. Also, when checking out, I didn't have the deposit slip with me to get it refunded. I asked the clerk if the deposiit was documented in the computer. He didn't respond but insisted to have me show the receipt. Why? So if I didn't show any receipt, I wouldn't get the deposit back? That needs to change. There was a copy of the signed deposit slip in the computer system and folder; no need for the guest to present a hard copy. Didn't make sense.
appreciate the upgraded room and check in
Dear Mr. Ronald,Warmest greetings from Solaire Resort!I would like to express my appreciation for taking time to share with us your feedback and we are glad to know that you have enjoyed your stay.Thank you and we look forward to welcoming you back again.Sincerely,Evangeline UmaliSky Tower Front Office Manager
i just dont like the smell of the cigarette smoke at the hotel ground floor
Love the view from my room, the bathroom setup with tub and the attention I received
I love everything - room, staff, amenities, location. Will definitely be coming back again and again and again...
Thank you May for your recent visit. Our team members are thrilled to hear you enjoyed your stay. We hope to be your home away from home. We are looking forward to your next visit.
Can’t say bad about this hotel it’s the best. Foods are excellent, staff are very helpful, room is clean and has everything you need. I highly recommend it to anybody.
Thank you Joe for your recent stay at Solaire Resort & Casino. We are happy to hear that you enjoyed your stay. We will be sure to share your comments with our team members.
The hotel itself and the room staff were accomodating but desk personnel were not. For a very short late checkout we were charged over double the daily room rate, which was extremely excessive, given that the hotel was not apparently particularly full. The amount was over $330 US dollars for just a six hour period!
Thank you very much for your feedback, we will be sharing you comments regarding the late checkout charge with our front office. We are happy to hear that room met your expectation and our location was very convenient. The distance between the airport and Solaire is only 10 minutes away. We hope you will visit us again soon.
We will definitely come back here. We will try the bay tower next time.
We are very happy to hear you enjoyed your recent stay with us. We cant wait to welcome you back again.
My overall stay at Solaire Resort and Casino was excellent. The staff was professional and courteous. They gave me a room with a spectacular view of Manila Bay which I requested. The food at the Food Court was great too. I would definitely come back here! The only negative thing I don't like is the smoking in the Casino, but I still rate Solaire as excellent.
Dear Mr. Silvestre,Happy Holidays from Solaire Resort!Please accept my sincere apologies for the challenges you may have experienced during your stay. It was not our intention that we failed for your expectations.As our standard procedure, we require guest to present the deposit receipt upon claiming for the refund. However, should guest failed to present the said receipt, you may provide any government issued identification cards as an alternative validation process and of course for your convenience too. We always strive to give the best service to all our guests. Unfortunately, on this occasion, we did not exceed your basic expectation.Should there be any assistance needed on your future visit, kindly let me know. You may reach me through my email address at evangelinepamintuan@solaireresort.com and I will be glad to assist you.Thank you so much for understanding and Happy New Year in advance, Mr. Silvestre.Best Regards,Evangeline UmaliSky Tower Front Office Manager