Mercure Bolton Georgian House Hotel3.0 out of 5.0
Recent guest reviews
Vowed I wouldn’t stay here again, but last minute meeting / stay over pulled the cord. Let’s put it like this; If your car was ideal when it was brand new, then delivered your needs for 300,000 kms, over many, many years, was well maintained, looked decent and had sentimental value, then you’d have spent a small fortune, so the payback would be worthy. Well, the MOT has well and truly ran out here! Staff do their best but are flagging with the required buildings maintenance. Hotels in the same area are 10 x better and are similar in price....your choice. This place is potentially a gold mine but the prospectors are ignorant, in my opinion. Value for money is pants! Defo won’t be back unless a full refurb is done.
we went on a mystery bus weekend trip. we ended up staying the night here. we had not heard of this hotel group before and were duly impressed with all the hotel had to offer. it was spacious clean warm and had very welcoming staff. the food was excellent with a choice of meal. starters and puddings were served at the table and the rest self service. a great place to stay and if you wish a short walk, turn left and you will find a great pub that sells great alcohol free beer if wanted.lynn and tony parish
We regularly use this hotel and the staff are great. However out last stay was a little odd. There were 2 dogs in the room next to us. Most days we couldn't hear them unless we were in the corridor. On our last day they were positively howling. We had to report them to reception. We know there was a man staying in the room with the dogs but their howling was concerning. It was either speak to reception or call the RSPCA. Our first night using the pool was also odd. A young local child was using the swimming pool to sail his remote controlled boat. He complained to me that my children splashing would damage his boat. I politely laughed and pointed out that it was a swimming pool and perhaps he should move to the other side of the pool. He put the boat to one side and joined my children in the pool. There was no adult with this child. He was approx 8/9 years of age. I wasn't too happy as it is an unlifeguarded pool. Later an older man entered the pool and spoke with the child about the boat the boy explained what I had said. I then had the most filthiest of looks. Surely children, local or guests, should not be unsupervised in a pool. Nor should we be made to feel responsible for them. There was also a real problem with the key cards. Everyday we had to go to reception to get them to work. Other rooms were experiencing the same problem. The staff were excellent as always. Especially the breakfast staff. Thanks must also go to the kitchen for a perfect breakfast.
Hotel facilities, layout and decor etc. are OK for the price bracket. Staff are friendly and helpful. However, a few things let it down. On arrival in our room, we found three dead flies on a dirty windowsill. This was dealt with promptly, however this is basic housekeeping and cleanliness, and is inexcusable. The service in the restaurant is soooooo slow. Even with just four guests in it. In the morning, our shower would only run cold. Someone attended promptly again, but being unable to fix it, offered us bathrobes so we could use the shower in a room up the corridor. We’re tolerant people, so we can cope with a few dead flies and showering in another room. It’s not the end of the world. However, upon checkout, we were surprised that nothing had been deducted from the bill as a goodwill gesture. After all, they had fallen short in a couple of very basic areas, and I hope they would agree that it’s just not good enough. We could have asked for a discount, but as I’m sure hotel senior management and executives will agree, we shouldn’t have to. The fact is that these two items were overlooked, and it appears to have been assumed that the solutions offered were fully acceptable rather than just adequate. For a hotel chain of this standard, I expect better.
Had a lovely stay here and wedding reception for family members. All well organised and food excellent. Staff couldn't do enough and service was first class. Breakfast was fabulous too and wheelchair accessible all over the site. Huge car park at rear so no shortage of parking at all. Were also entertaining Guide Dogs who were doing working/ training in a public area and I was impressed how the staff supported them. Just a couple of points for the hotel to learn from - 1) make sure clients are properly charged for drinks (I noticed after that we had had drinks that were not paid for on billed to us (sorry)) and 2) there were a lot of new starters working that night and it was unfair to put them under that kind of pressure with such a huge entourage/ event - poor things were inexperienced with issues and overwhelmed when asked something. For their sake, I'd avoid doing that in future.
I booked s stay here recently as it is part of the Accor group and reasonably close to Manchester where I was working. The image used to advertise the hotel of a Georgain manor house frontage is quite misleading. That is quite literally just the facade. Behind that is an eclectic collection of buildings that have been tacked on to create a hotel that feels haphazardly put together. The rooms are a little tired, especially the bathrooms, and I never did manage to work out how to switch the bedside lights on and off. A meal in the large and soulless bar area was poor and piped local radio in the bar merely sapped what little atmosphere the place might have had completely. In addition I found that the drive into Manchester from here in the morning is commuter hell and took way too long. All in all a dispiriting experience that I shan't be repeating.
Needed a quiet peaceful space to recover from illness. The hotel was perfect for that all the amenities especially the pool and spa in a peaceful location. The staff where wonderful, friendly and helpful. Accommodation was great a spacious room with everything I needed. I would recommend the hotel great value for money
Stayed here for one night whilst on a Coach Mystery Tour, overall impressions were good however when ordering a Lime & Lemonade we were charged £4:20. That’s right half a pint of lemonade and a splash of lime cordial, definitely got the impression that Dick Turpin was alive and well. What happened to value for money, customers would have bought more drinks if the prices were realistic particularly when this hotel isn't in the West-end of London.
Family celebration at nearby restaurant Comfortable stay as expected - value for money paid. plus availability of pool to relax all made an enjoyable weekend break with family. Rooms good functional and clean.
We booked this as a chance of a few nights away with spa and pool for a relaxing break away. I'd been happy with the reviews and then got worried as more reviews came in. We did have very poor shower power and our room was at the front of the building so road noise was an issue, but we needed the window open as the room was so hot, even with the radiator turned off. Not sure if that was because of the memory foam mattress or the plastic backed mattress protector! we had a lovely 3 nights, spent a lovely few hours in the spa area, which was in the most part clean and well kept. We did come across the fly issue in this part of the hotel and did find the fly strips rather disgusting. Buffet breakfast was ok, and food was replaced when it ran out. All the staff we encountered were lovely friendly helpful.
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 640 reviews