Staff was friendly and the rooms were clean. But parking was a problem and the 1st night the pool was closed.
Clean hotel. I highly recommend to pay the breakfast for 5$ at the check-in.
The WiFi was so slow and the username/password was not straightforward to set up. The worst thing is that the front desk didn’t ask us to get the breakfast voucher when we checked in, later on told us a price that is not correct, the next day the hotel restaurant didn’t accept the price we were given by front desk, and went on to deduct the costs for the voucher anyways. I have never stayed at a hotel with this level of incompetence and dishonoring their own words. Oh I just looked at my booking more closely and even though they market a $25 deposit they charge you $50.
N/A
The room is clean and updated and the beds are comfortable.
Na
Very close to the Village, gas station. Loved my stay!
Spacious room,clean,no carpet. Modern style. Only one person by check in,no greeting, rushing,no explanation.
This was a very well maintained hotel with very nice rooms. I will stay here again.
The heating unit in the room was absolutely terrible! It was blowing forcefully out into the room, unable to control or divert. It was either way too warm or we had to shut it off to lower the temp, no proper adjustment! It was a drag all night - too warm or too cold! We were locked out of the room for an hour because the key/ card stopped working. We had to wait outside the room for the one(only) employee to help us and get to bottom of why the key/card stopped working, the employee tried to help and was nice, he had to call management. Then a man showed up to replace the battery in the lock mechanism. Very inconvenient for us overall. We would probably not stay here again. We had never been to Mammoth before and this stay kind of ruined it for us.
Best BW ever I have ever been to. Renovated facilities and well- located.
The breakfast buffet was good and the pool/spa were also good.
Empeiria High Sierra Hotel is a short stroll from Mammoth Hospital and Mammoth Lakes Welcome Center. This 73-room hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi.
Start each morning off right with buffet breakfast served for a fee. This hotel has a restaurant that's perfect for a leisurely bite to eat.
Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and electric kettles are also available. Change of towels is available on request.
At Empeiria High Sierra Hotel, guests enjoy an indoor pool, a gym, and free WiFi in public areas. You can take advantage of limited parking, along with an area shuttle. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Other amenities at this ski hotel include a spa tub, a business center, and coffee/tea in a common area.
Staff was friendly and the rooms were clean. But parking was a problem and the 1st night the pool was closed.
Dear Lan, Thank you for your rating of Empeiria High Sierra Hotel. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.Thank you,Emily CooleySales Manager
Dear Cheri, We are delighted you had a great stay at Empeiria High Sierra Hotel. Thank you for the kind rating, and we look forward to hosting you again soon.Thank you,Emily CooleySales Manager
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Empeiria High Sierra Hotel, and we look forward to welcoming you back soon. Thank you, Emily Cooley Sales Manager
Clean hotel. I highly recommend to pay the breakfast for 5$ at the check-in.
Thank you for staying with us and for your five-star review. We are so happy you were comfortable here and were able to start your day off right with our delicious breakfast. Thank you again to recommend our breakfast to future guests. We hope the Empeiria High Sierra Hotel is your first choice every time you visit our area. Thank you, Emily Cooley Sales Manager
The WiFi was so slow and the username/password was not straightforward to set up. The worst thing is that the front desk didn’t ask us to get the breakfast voucher when we checked in, later on told us a price that is not correct, the next day the hotel restaurant didn’t accept the price we were given by front desk, and went on to deduct the costs for the voucher anyways. I have never stayed at a hotel with this level of incompetence and dishonoring their own words. Oh I just looked at my booking more closely and even though they market a $25 deposit they charge you $50.
Thank you for reviewing your stay at our hotel. We apologize for the slow Wi-Fi connection you experienced. Also, we are sorry for the service issue you encountered. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. Should your travels bring you back to our area, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality. Thank you, Emily Cooley Sales Manager
N/A
We are happy you chose Empeiria High Sierra Hotel for your recent visit. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area. Thank you, Emily Cooley Sales Manager
Dear Joan,Thank you for taking the time to leave your feedback for fellow travelers! We appreciate you mentioning our friendly service and spotless rooms. However, we were disappointed that you felt the parking price did not meet your expectations. We make every effort to be priced competitively. It was a pleasure having you as our guest, and we look forward to making your next stay perfect!Thank you,Emily CooleySales Manager