Qawra Palace Hotel4.0 out of 5.0
Recent guest reviews
We stayed in April for our wedding. We got a great deal so decided to stay here and spend a few days away from our hotel in a "a fancier" place without feeling bad about paying for a room we werent using. There was a Radio 1 festival happening at the same time as our trip, which wasn't advertised when we booked. As expected it was a bit carnage and we paid to upgrade rooms to be on the outside rather than looking into the courtyard which was like a prison! There were lots of festival goers strutting about reception with no shirts (or many clothes) on and the staff still continued to serve them rather than ask them to put some clothes on for the sake of the other guests, they would also spit on the floor inside and light up cigarettes. The pool looked like a crime scene in the mornings. We ended up moving room 3 times and had the mattresses changed the same amount. The mattress changes were due to them either being broken, worn down or stained. As well as being given 2 x singles pushed together rather than a double (which was eventually rectified with a mattress that didn't fit the bed). As for rooms after we moved away from the festival there was a foul smell and cockroaches. Eventually we had a room and bed that was suitable and we enjoyed the view over the sea and the peace and quiet with a comfy mattress. Breakfast was adequate, staff were great but there needs to be standards enforced by management - especially during the festival. Also think this should be highlighted - the hotel are happy to advertise on the festivals official website so they should be happy to advertise this to other guests at this time.
First time in Malta and very disappointed with this hotel .. Very tired . Very 1980's .. Everything is done on the cheap .. No fresh juice at breakfast , beans watered down . Food very disappointing .. Made to feel like second class citizens if all inclusive as hardly Anything decent is available , hardly any choice of snacks or drinks .. Very basic .. On a plus note hotel is very clean . Hardly any room by the pool . Cheap b and q style green plastic sun loungers very uncomfortable unless you pay for a cushion 1 euro non refundable .. Pool towels very thin , small cheap towels .. Not what you expect from a four star hotel .. More like a two star .., Staff also rude around the bar , they don 't seem to like all inclusive customers .. Would never use this hotel again .. Would recommend the hotel next door .. The seashells sooo much nicer .. Even asked there for a room !!
We had a great time at this hotel in 2016. What a difference a year makes and a change of management. The food was of poor quality and less selection. They often run out of certain main dishes 2 hours before dining was due to finish. It was often cold and vegetables were either undercooked or cooked to a pulp. Entertainment last year was good This year it was dreadful. Whilst the chamber maids did an excellent job and were always happy towards us, I have to say that their supervisor would berate them in front of the holiday makers and to be honest if I was spoken to in the manner she did I would have probably told her to stuff her job or worse. She was totally obnoxious and unprofessional , How can a lovely hotel such as the Qawra Palace have declined in such a short time. I would still recommend you go to Malta but be aware that unfortunately there was an unhappy incident where my companion had her purse stolen so be aware. I have to stress this was not by any Maltese this was by other foreigners/ It did spoil or holiday but we were not going to let them spoil what we had left of our holiday. Its just a shame that the standards at Qawra Palace has declined. Also the Cafe attached to the Qawra palace has declined in service as well
First time in Malta Shame the hotel let it down the room was tired mould in shower on the floor as the mastic was missing the cleaners was excellent and the best staff out of the Hotel had a argument with one of the male receptionist as he was calling my wife a lair Which I will not stand for .The Food was RUBBISH for a 4 star Hotel in there eyes I wouldn't call it a 2 Star Breakfest was Horrible Burnt eggs had to wait for the toast hard boiled egg not soft no juices ( FRESH) dried out Bacon The Dinner was just as bad all the labels was wrong for the dishes no glasses on the table had to get drink from the bar outside before dinner to bring in only had Dinner there twice the first night and then Chinese night glad there was restaurants outside was a waste of time going all Inclusive.Now the Pool go in you own risk makes you eyes sore then have to go into the Sea to clean them Yes you did read that right the indoor pool should have been heated but nope was freezing cold the outside bar was open from 11:00 till 23:00 and that food was not up to scratch.The Evening entertainment it's ok if you like Line Dancing or Ballroom that's all what goes on the dance floor and the entertainers are different every night but sing the same thing it's a bit of dah ja vue. Also the lifts need updating the pics they show are well OLD false advertising in my eyes plus there was a leak in a corridor near the games room it was like that all week I was talking to a couple they said they have been going to this Hotel since it was built in 1980 every year but they even said they wouldn't come again as it has gone down hill. So go at your own risk Chris
We was there for a week, paid extra for sea view room which was lovely the downside was the noise from the Road. Entertainment.....every evening seemed to be same music but different entertainer. pool....dirty and if you swam in it it made your eyes sore. The indoor pool was freezing and same with the whirl pool. The hotel had a leak on the ground floor near the games room which was like that all week. The lifts are out dated doors very slow to open and close. The rooms where clean but wardrobe doors don't slide easily and pillows are just old foam pieces in a cover. Nice to have a fridge in the room and the sowing kit which was made use of. After being told the hotel had recently refurbished all its bathrooms was very surprised to find the shower had mould all around the bottom, head butted the towel rail in shower. Food!!!! Very disappointing didn't seem to be a lot of choice and poorly marked up, sevring spoons were being used for more than one dish which could cause problems for anyone with allergies. chefs slow to fill the empty trays. had to wait for ice cream as not self serve. Breakfast was same Fried eggs burnt bacon over cooked (dried out) bake beans watered down and no fresh juices only squash. lucky there was restaurants outside. Food from the hotel cafe was lovely but having to pay extra for decent food when you have already paid for all inclusive is annoying. Staff.... the front of house lady with red hair very polite. Other front of house staff were to busy making excuses for problems rather than admitting fault and trying to solve problems. Cleaners were polite and would say morning/afternoon as you passed them. Pool bar staff friendly and polite. Would I stay there again...NO call it a 4 star and our operator calls it a 3 star I would call it a 2 star and that's being kind. The hotel still needs a lot of work doing to it.
Upon arrival we checked in most of the staff were friendly and happy however throughout the week we came to realise this was just a front for the new arrivals. We were then given our room cards/keys and told where the lifts were to go up to our rooms. We wasn't offered any assistance with our cases at all, which we wouldn't have taken up but it would have been nice to have been offered. When we arrived at the room it was pretty standard room. The decoration was fair but the room looked very aged for what we have been told was a refurbished hotel last year. There was a stain in the bedside table, a stain on the top of the wall near the ceiling, a crack in the plaster on the ceiling. The air con system control mounted to the wall was fine to switch off but to switch back on you needed to use a card/coin or something to be able to flick the switch back up. Also in the bathroom the shower has black mound round the bottom of the shower where the tiles meet the floor, the shower screen has been sealed on in what looks like a rush job, and the shelf behind the sink has a large gap at the end where the shelf is the wrong size for the area where it should be fitted. (See attached photos for the above). The room supplied a kettle, cups and spoons for hot drinks however there was nothing to accompany them (teabags, milk, sugar, coffee) so we had to walk to the shops to supply our own. Housekeeping was okay to start with but throughout the week it started to slip. Two days in a row we didn't have our towels replenished and had to ask reception for them and both times there was no appoligy. On our last full day I arrived back at my room which was still being cleaned, which wasn't an issue, however the cleaner had been using my personal charger that was left plugged in to charge her own personal phone. This shouldn't be happening without my permission first. Onto the food, or lack of it. Breakfast was very basic. It was meant to be full English or continental. The full English was served every day we stayed and there was no variety. The fried eggs were over cooked and the baked beans were cold. The continental wasn't much better, it was basic pastries and cakes which were the same every day. If you fancy toast you had to wast ten minutes at the toaster toasting it the toasters take forever and a day to toast. The fresh fruit served was only a few varieties which didn't include any grapefruit which is usually the norm for breakfast. The drinks at breakfast we either squash or hot drinks. There was no fresh fruit juices at all. The lunch we only had one day which was very basic salads or pasta so cannot really comment on it. The dinners were terrible. Most days we had food that was just about edible other days we paid for food away from the complex as it was better however as we were all inclusive this should be happening. All the dinners at the hotel were English meals with no option to sample the Maltese cuisine. The deserts were probably the best thing on the menu but were also not the best by a mile. To get your drinks for lunch and dinner you had to leave the restaurant and go to the bar to get your drinks using one of the three different cards that you were given upon arrival (door key, food/drink, and a restaurant entry permit). You then had to carry them into your table before getting food from the buffet that isn't replenished promptly at either breakfast, lunch and dinner. One thing I will say is that I hope you don't have any allergies or intolerances as the labels for the food often don't match to the dish and when they do they only tell you the name of the dish and not the ingredients used in the dish so any allergies can be checked. However this probably wouldn't make a difference as the cutlery used to serve the food is often used on two different dishes next to each other. Onto the entertainment in the evening. Unless your into lion dancing to overly loud music (so you have to shout over a table while having a conversation) whilst sitting in what I would call 'gods waiting room for the old aged' then I wouldn't even bother. I would personally, like we done many times, go elsewhere to find something to do in the evening. Walking along the promenade you can see the other hotel which each day had a different variety of entertainment which would have been more suited to anyone under the age of retirement. The all inclusive pool bar wasn't the best either. You aren't allowed to use it before 1100 in the morning, unless you pay and after 2300 at night, unless you pay. Which considering many people are already catching the rays before 1100 and the entertainment finishes after 2300 at night is a waste of time. It should be available all day for all inclusive residents as we pay extra for all inclusive but have to pay for some of our drinks anyways. Overall the hotel was a terrible experience and after a bus tour around the island made us realise that it was the hotel and only the hotel that made our experience in Malta a nightmare. Thomas Cook suggest it is a 3*. The hotels website suggest it is a 4*. However upon staying for a week we would suggest it is a 2* and that is being overly generous.
The first room i stayed in the conditioning was leaking, ceiling was all bubbled with bits falling off onto the bed and stank off damp. Was told i would have to stay there the first night! Moved to a nice room with a seacview the next night then told via phone call at 10.30 that i would need to vacate that room by 11.00. Also i stayed all inclusive, which isn't! The evening meals are atrocious. Only ate there twice and paid to eat out on the other occasions. The reception staff do not do a lot to help the situation a guest is put in. Avoid at all costs!!!
We have just returned from this hotel and I can't understand why there are so many bad reviews. The hotel is clean, food nice and plenty of choice. Room was on 5th floor with fabulous views of the sea, courtyard not so nice but if you are prepared to research you would know which rooms to book. Not everyone was old and past it!, there were many younger guests . The is nothing bad I can say about the hotel. We were half board and were able to swap evening meal for lunch whenever we wanted, and also eat at the pizzeria instead of the hotel. The cafe royale was good for snacks. The only part that let's the hotel down is the area in front of pool bar, it could do with the attention the rest of the hotel gets. All in all its a lovely hotel in a great location.
Hotel location was excellent, very close to bus stops and to bus terminal. There is no sandy beach and its very rocky but access into the sea is great with loads of stepped areas. Qawra Palace is a very nice hotel clean hotel. The reception staff were very friendly and helpful. On arrival we were offered an upgrade to all inclusive. We stayed with friends and we had two twin rooms next door to each other overlooking the sea. The rooms are clean and spacious with plenty of wardrobe and drawer space. The aircon was a godsend. The food in the dining room was very good, reasonable choice and the staff are very friendly and helpful. The pool and surrounding areas were very nice and plenty of sunbeds to choose from although pool was a little on the small size. Would recommend the Hop On Hop Off bus tours which stop right outside the hotel. Visits to Valletta, Mosta, Mdina and Gozo are a must.
Having recently stayed at this hotel, I would urge you to avoid! It is obviously on the list of old people's homes in the sun, very few people under the age of 75 yrs and the majority of them were very overweight and in serious need of Weight Watchers rather than the dreadful and fat laden food available in the deeply depressing dining room. If you do make the mistake of signing up for this awful experience don't bother to pay the extra for all inclusive as the food is disgusting. Also, the all inclusive stuff available at the pool bar is always the cheapest and nastiest so you end up paying for the normal, branded stuff. On the whole the staff are disagreeable and obviously deeply fed up, they certainly do not add to the general experience which is dire. The only staff that were good were the cleaning staff and the receptionists. We found the crew on reception were always helpful, especially Silvana. The other major problem is the totally inadequate wifi. We paid extra for wifi that would work in our bedroom but frankly it was very patchy and a waste of money. If I tell you it took eight hours to download a couple of episodes of a series on Netflix it sums it up. So pleased to be home............never again!
Reviews from Trip Advisor
51% of guests recommend this hotelTotal of 2778 reviews