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Grand Hyatt Macau

5.0 out of 5.0

Recent guest reviews

The service is great, room is big and clean. The bed is king size and the wash room is huge. Very comfortable. The only shortfall is the free service bus to Macau start a bit late end up we taking cab to town.Beware some dishonest cabs go extra miles end up charge extra fees

Grand Hyatt will most definitely one of the reasons my stay in Macau will be memorable! From the time we got there - even before checking into the room, to the time we wen back to collect the luggage (after check out) we felt like the staff went out of their way to make us feel like we were super important to them. The food was excellent - spoilt for choice in the best possible way! Chef in the Club Lounge (Thai lady - forgot her name- sorry!) is the sweetest person ever and delivered customised meals to our table every time we showed up! Tina and Renee in particular were extremely pleasant and helpful! Thank you you guys :) The location is perfect - next to the City Of Dreams (=the House Of Dancing Water is easily accessible!) right opposite the amazing fountain show at Wynn Palace and visible if you book ya right rooms! New MGM coming up across the road is pretty convenient too. Venetian, Studio City, Parisian all within 5-10 minutes. Booked the ferry tickets back to HK from the hotel as well so pretty much had a hassle free stay! Definitely going back here every time I’m in Macau!

dont check in anywhere else except the Grand Hyatt in Macau. you wont regret it at all. from the staff yo the food everything was more than what we expected. i was here 2 years ago and the service is till great/

I did not visit Macau for 5 years since I attended the Grand Prix weekend in 2012, now I come here for the Grand Prix again. This time I decided to stay in Grand Hyatt because of many positive reviews from different channels. What is more, they are offering a "Grand Package" which includes a lot of things: free breakfast, 4 items for laundry per day, free minibar (except liquor) and a reserved place for the famous Mezza 9 buffet dinner. For my convenience, I decided to book a suite at club level which I can enjoy their Grand Club facilities. The check-in is arranged in the hotel room,the hostess are very kind and friendly, they set up a direct line to their concierge that I can call for information and assistance in a convenient way. The breakfast at Grand Club is good but the choices are limited, but I can lend a laptop at the Club at 9pm with some snacks available, what a good arrangement. I originally booked the The House of Dancing Waters show but it was cancelled because of operational problems, what a pity that I finally have an opportunity to see the show for almost 10 years.... Hope they will keep the package for 2018.

Overall speaking, the standard of the bedroom and the quality of food in the hotel restaurant were far above standard. It had made my wedding anniversary an unforgettable experience and I would definitely visit this hotel again in my next trip to Macau

Stayed here a few times, rooms are very nice and spacious. Excellent caring staffs and great customer service. A very special thanks to Ms Sabrini Foo at Front office, taking special care of our need and request. Will definitely recommend this place for anyone travel to Macau.

I can't remember how many times I have stayed in this property, the past experiences were pretty good. For this time, I was coming over to Macau for a day to attend a conference and the venue was set in City of Dreams. I decided not to rush myself to travel Macau in same day return, therefore I booked my room at Grand Hyatt Macau for one night to chill for a night before hectic day. When I arrived hotel at around 5:15pm, I queued at check-in desk for about 15mins, the front desk staff was helpful and nice, the check-in procedure was smooth. I have booked myself the room with fountain view. My room was located on 21 Floor at the Grand Club Tower and my room was facing to Wynn Palace. The fountain view was great however, it was bit noisy when they had the fountain show, I can hear the sounds from the show. Room was spacious and the amenities was Aromatherapy Associate brand, good fragrant and quality as expected. The wifi internet was free and the connection is quite fast. They have offered me two seasonal persimmon as welcome fruit, two persimmon was placed in a very beautiful ceramic container which has a pretty portuguese-themed print on it. The bed was perfect for me as it is not too soft and not too hard. I had a good sleep that night. My room came with Grand Club access, their breakfast is definitely not to be missed. They offer a good range of Cantonese breakfast like a series of steamed dimsum, made to order steamed rice roll and noodles stations. And of cos, egg station and western style breakfast is also available.

Selected the hotel because their package with The water show and easy access to it. Booked mid November . One day before arrival end of November we were informed Of cancellation of water show and we would get ticket refund there. At refund we were told the show does not work since typhoon 10 over 1 month earlier, as then major damage to machinery happened. My question is why Hyatt still sells this packet knowing one part is not working? Overall the hotel stay was ok, big rooms and good location. Checkin however was very slow and clumsy and we had to go and collect the refund. All in all was ok we got a reasonable priced room but the whole process forces you to do several things and disappointing your expectations which should not happen.

For the first time in Grand Hyatt Macau hotel. Because I had to stay in Macau for an extra night, I booked this hotel in a very urgent situation. The price compared to other business hotel, this hotel cheaper price. Room design feel good, living room and bathroom are also large glass floor, bathroom glass and just next to the bathtub, you can enjoy the outside while bathing. Although the room was then assigned to just live on the MGM hotel. However, because the floor is relatively high, see the scenery is still not bad. There is a night light, and the light can be turned on under the bedside cabinet, even if the toilet is remembered at night, it will not fall down due to the dark environment. And it will not hinder the quality of sleep. Air conditioner temperature setting is also at the bed, do not go out to set it. Room service staff is also very good. However, as a business hotel, there is no choice of pillow hardness, this makes me more disappointed.

The only thing within walking distance from the hotel is the Venetian. There's not as much to do in Taipa as compared to Macau. Arrival experince was luckwarm, staff dont make eye contact, and are always busy in giving the reason why things cant be done rather than giving option... its sad.... room was non-smoking but often a strong smoke smell would come into our room. When I walked into the hallway there wasn't any smoke smell. I dont think i will ever visit again ..

City Of Dreams Cotai

Hotel highlights

  • Walking distance to Cotai Strip
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Cotai Strip is a short stroll from Grand Hyatt Macau, and other popular attractions like Macau Olympic Complex are within a couple of miles (3 km). This 791-room, 5-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and 2 restaurants. Near the airport, it's also near University of Macau and Macau Tower.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: Beijing Kitchen specializes in Chinese cuisine, and serves lunch; dinner, or mezza9 Macau offers relaxing pool views. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

The 791 air-conditioned accommodations afford space to spread out with dining areas and sitting areas. 37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Minibars, espresso makers, and free newspapers are also standard.


Property features

Guests of Grand Hyatt Macau have access to a full-service spa, a casino, and a nightclub. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include an outdoor pool, a children's pool, and a fitness center.

Room options

Grand, Deluxe Suite, 1 King Bed

King 1 | Sleeps 4

Grand, Suite, 1 King Bed

King 1 | Sleeps 4

Grand, Suite, 2 Twin Beds

Twin 2 | Sleeps 4

Grand, Executive Suite

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 1071 reviews