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Grand Hyatt Macau

5.0 out of 5.0

Recent guest reviews

I stayed on 14-15 Oct to watch the dancing water (which by the way is an amazing show). Unfortunately typhoon CAT 8 hit. I must say the hotel managed the disaster extremely well. I have to mention the service by concierge staffs were beyond excellent. Particularly Ms Carmen Lau and Ms Edith. Despite the chaos caused by typhoon, they were extremely calm, organized and attended to my request in great detail. I was due to fly off on 15th evening but all transport were halted due to typhoon. Edith called up my room a few times just to update me the status (i am sure there were many guests she had to deal with at the same time). Ms Carmen even went on to call up the airlines for me to check my flight status and updated me promptly. I am just so very amazed by how organized and efficient the team are in time of disaster. While we were there, we were pampered by the warm service by Richard in the lobby lounge. The fusion band at night was my favourite part of the stay.

Services of the hotel are great from checkin staff to its club lounge. Food in club lounge is wonderful, better than most restaurants in Macau. Be aware this is the hotel mainly serve for the visitors to its Casino rather than a business Hotel. However, club lounge staff are very knowledgeable about the city and is able to make all kind of reservations on your behalf. I enjoyed my many stays in Hyatt and a gentalmen named Randy from Malaysia is most proactive to support all you need in Macau. Hotel is easy to access from airport and ferry station by Hotel transportations since Macau taxi is the worst in Asia (hard to find and over charge if you are not a local, plus services is on their mercy altitudes). Hotel transportation is a much better choices.

We had a wonderful vacation in Grand Hyatt Macau. Best location, Spacious and comfortable rooms, very clean, we had a fountain view which is amazing. The staff are nice and very kind, highly recommend on Grand Hyatt Macau.

Ms. Tina Yu welcomed us with great hospitality!!!! Bar none the best in the world!!! Ms. Tina welcome us with flowers and cake as we are celebrating our birthdays and anniversary! Then, she made sure that we are taken cared of at the restaurant we booked in the hotel! She is just everywhere where we were.... Unbelievable service!

We were here for celebration. Every staffs was so helpful. Receptionist Sharon was very friendly assisting us to do the check in, early check in and upgrade was arranged. Thanks to the room service team for sending us the cake and flowers. We loved it. Angel from the reception was so nice making sure our stay was great and walked us to the taxi stand when we were leaving. The only thing disappointed us was the meal we had in the Peking Restaurant on the lobby floor. The staffs there was so different from the ones work in the hotel. They talk impolitely, also they talk loudly to each other. The food was not as good as before. The restaurant is playing some canton pop music which did not match the atmosphere at all. I just felt like I entered a random local chinese restaurant.

Had a suite on a corner which was fantastic and the amazing view wrapped around the whole area. Very well situated hotel within walking distance of all the other amazing hotels and casinos and not too far from the airport.

Being a frequent guest with Grand Hayaat, Shatin, Hong Kong, it came as a shocking disappointment when I decided to stay with Grand Hayaat macau. The reception area is unimpressive and the check in was as pleasant as checking in the railway station. The room was drab, ill equipped, with the worst view that macau can offer. The in room dining took the cake for being the worst I had the pleasure of experiencing in many years. I simply don't understand why or how Hayaat group decided to have one of their worst establishments of all places in Macau, a place full of wonderful world class hotels. Oh.by the way the only restaurant that is available through out the day is a lobby lounge restaurant. Simply pathetic. Sorry to be so blunt . Go to Macau please stay away from Hayaat.

First time here but been treated with VVIP services. Seamless arrangement in e-notifications for early check-in and a surprise bday cake for my husband upon arrival. All staff are well trained to provide professional and hearty service - in particular Selina and Tina. We felt being spoiled. The buffet dinner in Mezz 9 is superb - seafood is fresh and wonderfully cooked. A big applause to all chefs. Feel the extraordinary logistics arrangement- despite food are made to order, the preparation time is fast with great quality. What exceeds expectation is the vegetable, it's a miss if you don't try any. The staff in the restaurant are also well trained to give you helpful advice on cooking options. Almost forgot to mention - the buffet breakfast is superb. Hardly had one with such quality in Asia counties. Only one thing that falls short of expectation- the room is not of resort type. But it won't fail you in terms of size and comfort. Overall, really enjoy the stay.

If you have to go to Macau and don’t want to be bombarded by the casino nightlife then this is the perfect location. The hotel is immaculate and the Grand Club on the 37th floor is exceptional. The view over the airport is great and the breakfast and evening snacks provided are enough to see you through the day. I will definitely be back.

This is my second time to stay in Grand Hyatt Hotel, The Hotel itself is very clean and the room are very spacious especially the bed is very comfortable for anyone to sleep, my wife loved a lot and we didn't regret on choosing Grand Hyatt, we will definitely come back again.

City Of Dreams Cotai

Hotel highlights

  • Walking distance to Cotai Strip
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Cotai Strip is a short stroll from Grand Hyatt Macau, and other popular attractions like Macau Olympic Complex are within a couple of miles (3 km). This 791-room, 5-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and 2 restaurants. Near the airport, it's also near University of Macau and Macau Tower.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: Beijing Kitchen specializes in Chinese cuisine, and serves lunch; dinner, or mezza9 Macau offers relaxing pool views. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

The 791 air-conditioned accommodations afford space to spread out with dining areas and sitting areas. 37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Minibars, espresso makers, and free newspapers are also standard.


Property features

Guests of Grand Hyatt Macau have access to a full-service spa, a casino, and a nightclub. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include an outdoor pool, a children's pool, and a fitness center.

Room options

Grand, Deluxe Suite, 1 King Bed

King 1 | Sleeps 4

Grand, Suite, 1 King Bed

King 1 | Sleeps 4

Grand, Suite, 2 Twin Beds

Twin 2 | Sleeps 4

Grand, Executive Suite

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 1023 reviews