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Grand Hyatt Macau

5.0 out of 5.0

Recent guest reviews

I would like to thank the team from Grand Hyatt Macau for arranging a pleasurable and memorable birthday celebration for us, special thanks to Chris Chew for the complimentary cake and the Assistant Manager Yan for arranging the celebration in the Grand Club, the romantic atmosphere there was just Wonderful~!

It was my first time visiting Grand Hyatt Macau and I was very impressed. Angel Choi from customer service has provided excellent service from arranging room to preparing birthday surprise for my son’s 10 years birthday. Thank you Grand Hyatt and especially, Angel, for making this a memorable experience for the whole family.

As i am not for casino in macau, i merely enjoy hotel facilities and services. GH macau is in city of dreams where the centrally located next to Wynn palace, venetian, cotai sand and mgm cotai. The hotel restaurant has been famous of the buffet offered. We tried and the food is really good. But staff is not attentive and sincere. The Filipino manager seems not helpful with collecting dishes while he is just walking around chatting with guest. And the chef in dessert counter is playing with mobile phone - not professional and not hyatt standard, i think. The room is spacious with a large sleeping sofa. The overall environment is so homey that lacks the sense of luxury, on the other hand you may say they are subtle and down to earth. However, the bed is so hard that is the hardest i have ever slept. We had an awful sleep that night and my back is painful after the day. We order room service for breakfast and overall the experience is good. I would recommend the hotel restaurant if you really like seafood. But i will pay a premium for st regis or jw marriott for a more comfortable stay in macau.

I stayed in this hotel for one night with my parents for a short holiday. Since I am a member, the hotel assigned Angel from the guest experience team to serve us throughout the stay. Since we arrived early and the room was not available, Angel was proactively helped us to book the restaurants for lunch and dinner and explained clearly to us about the transportation arrangement and sightseeing spots. She also help us to take a photo and gave us as souvenirs. Not only Angel, All the staff at the front desk were helpful and cheerful. The room was a suite and it was well equipped with a good view facing the fountain. The bed and pillows were very comfortable and clean. The hotel is very convenient as it is in the same building for the Dancing Water Show. The show was excellent, too. The restaurants in the hotel were also very good. I will come back and stay in this hotel again!

Excellent service here with staff that was very friendly, accommodating and anticipated your every need. This hotel offered perhaps the best service among the hundreds of hotels I've stayed at in my lifetime.

I always favour Hyatt as a Hotel brand but will definitely have a second thought after our poor experience with Grand Hyatt Macau. I have stayed with the hotel for one night with my husband have a relaxing evening. However, this turned out to be a total disaster! Everything was fine when we first arrived. The main issue was with the lobby reception - Instead of a warm welcome, I encountered a very bad attitude staff Danielle who was terribly rude. She could not find our room (or name) in their system and since, have dealt the issue with extreme bad manner! I have then asked to deal with his management and obviously it turned out to be a mistake from their end! Even then, I did not receive any apology from Danielle! Next morning at the lobby was again disappointing. There was a long queue at the front desk but with only two receptionist! Many people were frustrated while waiting to be served. I suspect that the hotel has over booked rooms while the staff and lounge could no longer cope with the large number of guests. Another FO staff (cant see his name tag) who was in a bad attitude to me when I was checking out. He seems not really helpful when I was asking some details about the billing. Although it was a good deal with the room and food was great, but the poor service level has ruined the total experience! I would not suggest for whom that looking at the hotel and should not to pay for this 'down graded' service!

We totally loved our stay. We booked through the hotel website 'Grand Offer' -which includes a fountain view room, buffet for 2 at Mezza9 and breakfast for 2. A very good deal. The room is spacious, luxurious, tasteful and immaculately clean, with a huge luxurious bathroom- this low-key luxury is quite distinctive from all the casino hotels. The fountain view is brilliant - I was quite surprised to find myself impressed with the fountain show, which is beautiful and vast in scale. Service was oustanding from checkin to restaurant buffet. But the cooks behind the food counters were not so friendly. The buffet was amazing in quality and choice.

Extraordinary experience created by the Guest relation team. During check in process, they are aware of my birthday celebration in Macau, staff from guest relation, Jack offered us juices upon arrival and a small souvenir. Then he took us to our room and gave us a detail intro to the room facilities. After that Angel came in and surprised us with a birthday cake! We also received a complimentary birthday cake from Room service as well (super rich and nice chocolate brownie!). So good to know that the hotel offers free sauna for all guests. However I chose to stay in and enjoy the lovely bathtub with view. It's weird to find out they do not provide bath salt in the room, I have to call the room service to deliver it. We went down to mezza 9 for dinner. Jack was waiting for us there to greet us. He even offered to arrange and ordered room service breakfast for us, leaving us carefree to enjoy our night. Room service breakfast was on time as well. Good job. First time awake by room service! Haha! Everything is amazing, warm and welcoming. I love the room layout with large bath tub!

Grand Hyatt is unusual for a Cotai Strip hotel as it has no casino no shopping area. Majestic entrance lobby with really high ceilings and tasteful interior decorations which are simple yet tasteful. A good 5 star hotel slightly away from the tourist crowds

Truly as one of the best hotel I ever visited, especially the excellent, sincere and warmhearted services from Ms Tina Yu and Ms Cindy Shi from the front desk, and also Ms Nicole from Mezz9. Also, the buffet dinner in Mezz9 is excellent and very great too.

City Of Dreams Cotai

Hotel highlights

  • Walking distance to Cotai Strip
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Cotai Strip is a short stroll from Grand Hyatt Macau, and other popular attractions like Macau Olympic Complex are within a couple of miles (3 km). This 791-room, 5-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and 2 restaurants. Near the airport, it's also near University of Macau and Macau Tower.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: Beijing Kitchen specializes in Chinese cuisine, and serves lunch; dinner, or mezza9 Macau offers relaxing pool views. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

The 791 air-conditioned accommodations afford space to spread out with dining areas and sitting areas. 37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Minibars, espresso makers, and free newspapers are also standard.


Property features

Guests of Grand Hyatt Macau have access to a full-service spa, a casino, and a nightclub. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include an outdoor pool, a children's pool, and a fitness center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

88.0% of guests recommend this hotel

Total of 1131 reviews