Grand Hyatt Macau5.0 out of 5.0
Recent guest reviews
Having been in many luxury hotels, Grand Hyatt was definitely among the top three. Starting from the reservation process, where Alice Liau responded to every request and already blew me away with her patience and kindness, to the warm welcoming at the reception by Renee (GR) and her colleagues - everything felt like coming home. We even got an upgrade to celebrate the special occasion we have been to Macau for! Having arrived in our room we read the welcome card and saw the fruit basket, which has been arranged to greet us. Shortly after moving into the room the team knocked at our door with two cakes, singing Happy Birthday - it has been a total surprise! Whenever we entered the lobby Adrian (Concierge), Renee, or another colleague have been waiting for us and eagerly started a conversation and also addressed us by our names. We felt like we have known them for ages. The pool and spa area is really nice and you definitely should not miss it (thanks to Arun for showing us around). The location of the hotel convenient and you should try to get a room facing the Wynn Palace fountain lake. Even the Grand Hyatt has been fully booked, the atmosphere was pleasant and service highly personalized. The only downsize of the trip? One night is definitely too short and we cannot wait to come back and stay longer next time! Thank you once again for making our stay such a memorable one.
I am staying at the Grand Hyatt Macau till probably next week. Currently I have to say this is an ideal hotel which is over my expectation, such as, the food, the service and the people who working at here. Especially Carrie Leung - one associate I've met at Spa, she is so attentive, sincere and polite. I never expected that she greeting me with my name, as this is my first time to stay here. It's a lovely hotel and I love it.
We had a great stay, this was our first stay at Grand Hyatt in Macau. The place is very relaxing. All Staffs are very warm and friendly. Upon check in, we were pleasantly surprised with upgraded to Fountain view Grand Suite. The suite was spacious with great view of the airport and wonderful fountain, that we enjoy the dancing water show at night from Wynn Palace. Also thank you for the Brownie Mousse birthday cake, so delicious!! Would definitely visit again. Thanks a lot!
Our recent stay at the Grand Hyatt Macau was like a homecoming visit. We received a very warm "welcome back" from the staff, many of whom we have come to know through our frequent visits in the past. On arrival, we were immediately helped with our bags by the friendly bellmen who ushered us into the lobby for our check-in. We breezed through the busy lobby and skipped the queues thanks to AFOM Sabrini and GET's Renee for our VIP check-in at the Grand Club. As we were pretty tired from our flight and ferry ride getting to Macau, the expedited check-in process was a boon and we enjoyed refreshments at the Club while we waited. Our room was prepared in advance with all of our requests met. We are grateful to AM Kurt Lei and his housekeeping team for their effort in making our stay a comfortable one. Kurt also personally checked in on us to ensure that everything was in order. Throughout out 5-day stay, Grand Club Manager Dora Ieong and her team took great CARE of us. Service was impeccable and the GC associates were warm and friendly. Thank you for the birthday cake and lovely card which we will treasure! We enjoyed the daily breakfast fare and cocktail selections prepared by Chef "Mum" Siriluck and her culinary team, especially the fresh yoghurt and Korean-style grilled meat lettuce wraps. As always, we also love the fresh fruit juices and delicious hot chocolate at the Grand Club, probably the best we have tasted in our various hotel stays. We wish to thank Chef Mum for specially preparing the coconut brûlée that my husband wanted for his birthday. Our gratitude also to Hotel Manager Ms Chua Thin Thin for her kindness and for always making us feel at home. Finally, we wish to acknowledge the good work of Ms Jing Joh and Sara Tang of Reservations for facilitating our bookings each time we stay at the hotel. We always appreciate their same-day response to our email queries which helps tremendously when making our travel plans. We had a wonderful stay at the Grand Hyatt Macau and we are already looking forward to our next visit.
My mother and I stayed and celebrated my birthday at Grand Hyatt Macau yesterday, it definitely was a pleasant and memorable one! Ms. Eva Gao - the team leader of Grand Club greeted us passionately at the lobby. She took care of us considerately during our stay, room upgraded to the amazing fountain view, birthday cake arrangement at the Mezza 9 restaurant, Eva & the team even surprised me by singing birthday song while presenting the cake... it was so warm and touching! Eva is so pretty, humble yet professional (speaks Mandarin, Cantones & English fluently), how lucky Grand Hyatt Macau to have Eva to serve guests from everywhere :-) Actually all staffs are very well trained and passionate! Mr. Ken Ngo is an energetic young gentleman who provided excellent F&B service at the Mezza 9; the seafood selection of dinner buffet is unbelievable but the decent service was the point to amazed us! Not sending my thank you note because of receiving upgraded on my birthday, but to the great hospitality we received from all departments, front desk, F&B, in-room dinning, housekeeping... an exceed-expectation stay in general, would definitely recommend this hotel to everyone!
Our family of 4 stayed in the suite and it was perfect. The room was clean, spacious with a separate living space and very comfortable and well designed furniture. Our children especially appreciated the thoughtfulness when they found children's toothbrushes, toothpaste, slippers and robes! Staff were friendly, helpful and very responsive. And the House of Dancing Water theatre is literally downstairs. Food we had during breakfast was great. We had a lovely time.
I had stayed in many international hotels in Macau. Had been stayed at Grand Hyatt Macau last week. Room didn't impress us as compare to Parisian and Galaxy we stayed before. But I have to say Grand Hyatt is the best in terms of customer service. From the moment we stepped in the hotel we were greeted by a female staff who offered to help for my belonging even I was only carrying ONE shopping bag. The room was not ready and the front desk staff (male) was nice enough to help keeping our luggages. Everyone we encountered during our stay were attentive and always with a smile. Especially thanks to the Concierge (Bennington? Not sure his name. He worked at evening on 25Mar) who was professional in showing us direction and even reminded us to bundle up as the weather was turning cold that evening. Very nice touch and personalized service. Big thumbs up to the hotel management! Will definitely come back again.
Was enroute to the House of Dancing Water at City of Dreams when I came across Grand Hyatt. It does not have a casino so the clientele seem quieter and more business than tourists. The lobby decor is interesting and many was snapping shots of the silver ball right in the middle.
Very grand hotel at a quieter side of Cotai area. Was lucky to get a free upgrade to a suite, probably it was a Monday with lesser crowd. The room was huge , facing the Hotel Rock Hotel and the pantry area is great with Nespresso coffee and various kind of tea. Definitely will be back soon.
This is Avery special Lobby . The sculpture is very special. We love the Lobby Lounge with the Macaron. Very good service and excellent trained people. The different restaurants on different level are one of it's kind. A place to feel good.
Cotai Strip is a short stroll from Grand Hyatt Macau, and other popular attractions like Macau Olympic Complex are within a couple of miles (3 km). This 791-room, 5-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and 2 restaurants. Near the airport, it's also near University of Macau and Macau Tower.
Enjoy dining at the hotel's 2 onsite restaurants: Beijing Kitchen specializes in Chinese cuisine, and serves lunch; dinner, or mezza9 Macau offers relaxing pool views. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.
The 791 air-conditioned accommodations afford space to spread out with dining areas and sitting areas. 37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Minibars, espresso makers, and free newspapers are also standard.
Guests of Grand Hyatt Macau have access to a full-service spa, a casino, and a nightclub. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include an outdoor pool, a children's pool, and a fitness center.
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 907 reviews