Grand Hyatt Macau5.0 out of 5.0
Recent guest reviews
I am very satisfied with my experience with the hotel. I stayed in a Grand Suite on 16/6. Pior to arriving at the hotel, I received an email and a call from the management team asking what were my preferences. As it was my wife's birthday, I asked them if they could help me decorate the room. They were also aware that my 5 year-old daughter was coming along with us. When we arrived at the hotel ❨via free shuttle from the Cotai ferry pier), we were impressed with the grand setting in the lobby, the beautiful flowers were elegant yet simple. The check-in was efficient. When we arrived at our room, we were quite surprised at the size of it, since I had not paid that much for it. For a regular price of a 5 star hotel, we got a suite and the living room was HUGE! The staff had prepared a camp stuffed full of balls for my daughter. They had also 2 written cards, one wishing happy birthday to my wife and another printed with My Melody (they had asked what characters my daughter likes beforehand) on the dining table. While in the bedroom, they had placed fresh rose petals on the bed in the pattern of "Happy Birthday." I really appreciate this little touch as it score marks for me as a husband. Grand Hyatt Macau understands that making it a memorable experience for the kids and wife would make a happy husband/father. And their service does not end even after I checked-out. While watching the House of Dancing Water the next evening, I was soaked to the underwear. When I returned to pick up my luggage, the staff offered to take us up to the changing room at the spa so that we could dry ourselves out. Thanks to their gesture, I didn't have to be sick going back to Hong Kong. Overall, the services of Grand Hyatt Macau had exceeded all my expectations, the extra touches they had done made my stay a lot more memorable. The price was value-for-money considering the service provided and the size of the room. I would definitely share my positive experience with my friends of my stay at Grand Hyatt and I'll certainly be a returning customer. Thank you for making our stay a memorable one.
Of the 3 hotel brands located in City of Dreams Macau, I must admit that Grand Hyatt Macau is the best of the lot. Very professional and friendly staffs, ready to serve your whims and fancies and pamper you to the max. The Chinese restaurant here is a gem and this property has shown to me how a proper 5 star hotel should operate. Kudos to them!
My pleasure experience started from the time I checked in. While I was checking in at the front desk, my family was greeted by a concierge. She is really friendly and provided us with so much information on Macau (too bad that I forgot her name). The dinner buffet there is also should not be missed. It is not the usual type of buffet, you could let the chef how how you want your seafood be prepared, both Asian and western style. I was staying in a suite with a nice view of the fountain facing the opposite hotel. Amenities are all the top notch quality. I am looking forward to going back to Hyatt again.
Overall stay was excellent , extremely nice five star hotel ! We have to special thank one Front office staff Sky , he is very professional and helpful , which make us a wonderful stay , definitely we will come back again !
All the Hyatt staff are marvellous and courteous. We were so impressed of their customer-first attitude. They arranged an unforgettable experience and memorable celebration for our 20th anniversary. Everything was perfect and we definitely will come and stay again.
After the amazing show of House of dancing waters, we stayed at the hotel. Amazing view on the buildings around and the huge pool. We enjoyed the pool and spa in the morning. A very amazing beginning for our stay in Macao
We recently stayed only one night at the grand Hyatt. Room was very large and within the City of Dreams complex. The Club floor cocktails and food were excellent. Staff great. Large pool and gym. Did not use the spa. Not suer about all the gambling!!! old city area very nice.
I celebrate my birthday on the Grand Hyatt hotel. People in the front desk realise it is my birthday and they provide birthday cake for me. They also introduce the room for us which make us feel as home. One thing must be mentioned is the room is fabulous and cozy while the birthday cake is very tasty. Especially thank you Renee Diep from the Guest Experience Team, Chris Chew Alice Liau from Guest Service Officer. They arrange all the things we need before we arrive. They all provide high standard hospitality. I would recommend this hotel to other.
The staff is super inviting. This place definitely lives up to the Grand Hyatt standards. Great value, great room, great location! I always stay here when in Macau and I hav yet to be let down by Grand Hyatt Macau.
Grand Hyatt has big rooms and bathroom. The bathtub is the more expensive one compared to other hotels of the same priced ranged and location. The only draw back is the lack of welcoming attitute of the staff and of the entire hotel in general. I dont know if being snobbish is part of their culture or hotel appeal. That is to become reserved and classy.
- Walking distance to Cotai Strip
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
Cotai Strip is a short stroll from Grand Hyatt Macau, and other popular attractions like Macau Olympic Complex are within a couple of miles (3 km). This 791-room, 5-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and 2 restaurants. Near the airport, it's also near University of Macau and Macau Tower.
Enjoy dining at the hotel's 2 onsite restaurants: Beijing Kitchen specializes in Chinese cuisine, and serves lunch; dinner, or mezza9 Macau offers relaxing pool views. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.
The 791 air-conditioned accommodations afford space to spread out with dining areas and sitting areas. 37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Minibars, espresso makers, and free newspapers are also standard.
Guests of Grand Hyatt Macau have access to a full-service spa, a casino, and a nightclub. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include an outdoor pool, a children's pool, and a fitness center.
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 948 reviews