Four Seasons Hotel Macao at Cotai Strip5.0 out of 5.0
Recent guest reviews
It is a bit of a strange title. But staying at Four Seasons is so much more about the people who grace those properties by working there rather than marble and gilt. And there is a lot of both. Everyone was nice, warm, friendly and competent. They knew what they were doing. And it may sound too obvious to be obvious but it is great to encounter people who know what they are doing. Jorge greeted us at the airport, made us feel welcome and gave us information on Macau. The information was to the point and relevant. Chloe took us to our rooms, explained everything, made suggestions and generally looked after the family. Followed up on pending issues. She was outstanding. Location: terrific. on the strip. Actually walking to Taipa village if it is not too hot. Senado square is a 25 minute cab ride away. And let me answer a hypothetical question that my friends from medical school in India will ask. NO. There is no property which is 5 minutes walking from all the 3 attractions ( Senado, strip, taipa) Breakfast: Great. The restaurant tends to get busy. Rooms: Uncluttered, functional, spacious. Access: Airport and Cotai jet ferry are both nearby. "House of Dancing water " is walking. BTW, I would recommend to buy any seat. View is pretty much the same.
It was great stay. The hotel was not crowded (we know other hotels in Macao are huge and crowded). All staffs are very kind and I could feel everybody wants to make us comfort. Spa & Sauna is very good. Also, Pool side is perfect place to see greens and to read a book.
I cannot recommend this hotel enough. It exudes restrained quality and elegance. The quality of the hotel is excellent as you'd expect from a 5-star hotel. However it was the amazing staff that impressed me most. Attentive and available but unobtrusive - they were without doubt the best hotel staff I've ever encountered.
A true 5 star Hotel in every sense: service, facilities. Amazing room, welcome snack with a personal card from the General Manager. All the little details that makes the difference. Pool area great to relax.
My wish is really to help others decide. I've been a world traveler in 5 star hotels for the past 30 years. My family's recent stay a FSM has been so speical I wanted other traverls to know. If you are traveling with family especially who wants to experience what true top hotel hospitality is like, look non other than Four Seaons Macau. No one, absolutey no one comes close in Macau. Others may pamper you with artificial service and ambience, but FSM's true service will make you feel very special. This hospitality starts at the moment you check in and throughout your stay, and lasts throughout your entire stay. Our 4 days stay was very speicial. Made possible by the most highly trained staff I've encountered in my 30 years of travel. Professionalism and down home hospitality is a rare combination and FSM has it. No question, the best hotel, certaintly in Macau (I've stayed at most other 5 star hotels in Macau), and maybe one of the best in the world for family vacation. Special thanks to Sandra at the check in desk, Gustavo (breakfast room manager), and Henrique Rocha, director of guest services, and everyone at the Concierge and the swimming pool.
the staffs in each department, including the lobby service counter, room cleaning, or even the taxi arrangement staffs. all are very helpful and kindness. We had a very joy experience during the trip. Thanks for all help.
Really enjoyed this hotel. Rooms are so tidy , staff is perfect, spa services are also on a high level. There is a direct access to Venetian mall from the hotel . We also appreciated the Chinese restaurant at the hotel.
Awesome! We were treated like VIPs! Special mention to Margie and Michelle at the reception area! The bell service was also impeccable! Concierge made all of our reservations as we wanted! Four Seasons will always be our preferred hotel!
You can't fault a hotel whose housekeeping staff leave a polite handwritten note enquiring about pillow options, or thoughtfully anticipate the guest's wish for additional bottled water. The attention to detail here is faultless, and the welcome from the ferry transfer staff, concierge, security team and food and beverage teams were brilliant. In a town where there's a lot of 5* options, this one is a deserving star winner. A special call out to Windows management and serving staff, Giift in The Spa and the gym crew for outstanding, unobtrusive and professional service. Giift in particular wins the team member of my stay award.
They always make you feel special and at home. The hotel manager really knows how to make every moment special and truly knows how to live up to the four seasons reputation. I would even switch careers to work at this property!! The staff are knowledgeable and food is amazing. Facilities and rooms are top notch, the best getaway in macau!!!
Reviews from Trip Advisor
91.0% of guests recommend this hotelTotal of 885 reviews