Skip to main content
Beginning of main content

Four Seasons Hotel Macao at Cotai Strip

5.0 out of 5.0

Recent guest reviews

Fantastic staff; excellent service; profession and with attention to details. The check in staff was efficient and provided recommendations for dinner; the staff that delivered my breakfast was courteous and took great care to set up my breakfast.

I stayed at the Four Seasons Macau with my girlfriend in Spring 2018. As soon as we arrived at the ferry terminal, we were greeted by a Four Seasons staff member for a private ride to the resort. Check in was very smooth and our attendant Raine was super nice and patient, not only explaining the hotel amenities but also recommending an intierary for our stay. She also gave us a free room upgrade since it was our anniversary, as well as a bottle of Champagne, a beautiful set of chocolates, and rose pedals in the bath tub. The room was massive, beautifully appointed, had great views of the Cotai Strip, and even had two bathrooms. The spa facilities were also very nice and relaxing, a very calming and luxurious environment. Aside from the jacuzzi, steam room, sauna, and relaxing rooms, there was also a special shower area that had four settings (Tropical rain, body jets, cool mist, and cool jets). Perfect way to end the day. Throughout the stay, one of the other staff members, Roger, was also very helpful and friendly, helping us get a taxi and suggesting places around Macau. We were always addressed by name, so it made our stay feel very personalized. The concierge was very convienent for us, allowing us to exchange Macau currency at market rate, booking our ferry tickets to HK, and sending postcards. Finally, after we checked out and was on the ferry, we realized we left a jacket in the closet. We contacted the hotel via the chat in their mobile app and they responsed immediately. Their Lost and Found team quickly found my jacket and express shipped it to our hotel in HK right away. All in all this was the most memorable hotel stay we’ve ever had. The room, hotel and all the facilities were incredible, but the service really put it over the top. Looking forward to coming back!

My wife and I were made to feel special with every exchange from the time we arrived until we left The services were of the highest standards we ever experienced. For perspective, we stay at similar hotels in more than twenty countries

Cannot speak highly enough of the Four Seasons hotel and staff, in particular Chloe Park. Prior to our arrival Chloe assisted with show tickets was responsive and warm with her replies to my emails. We had the Eiffel tower view from our room as (I had requested) and we were given a beautiful cake with a hand-written card for my mother’s 70th birthday. We returned to our room to find the added special touch of a foot massager and lavender linen spray. Whole stay was outstanding.

My stay was for a conference. Though I did not get a chance to use the all the facilities of the hotel the stay in room was super comfortable, staff courteous, house keeping was top notch and highly efficient and very close to the best

The hotel and its staff are absolutely fabulous. I wouldn't stay any where else in Macao. The restuarants and bar are exceptionally nice and the foods served are always perfectly prepared. The location is great being very close to lots of shopping and other local activities. The absolute best hotel in Macao!!

Back here for a conference. Service is still excellent as always. As we lined up for our early morning check-in, staff went and grabbed a few bottles of water for us. Everything at the front desk was efficient and courteous. One of the things I noticed about the bathroom here was that, in addition to the bath mats in front of the shower stall and the bath tub, they also placed a mat in front of the toilet bowl. That's a nice touch and warms not just my feet but also my heart.

Gorgeous, well-appointed rooms. Rainwater shower. Subtle glamour from lobby to guest rooms. Had a lovely 2-room suite, which included a generous office/work area. Spacious, nice hardwood floors. HOOKS IN BATHROOMS for robes. Why is this such a tough thing for other hotel chains to add? As per usual, the Four Seasons gets it right, down to the details. Also enjoyed small bites -- mushroom flatbread and garlic shrimp -- and wine in the lobby; perfect, cheerful service even though we walked in 15 minutes before closing.

Like the room, just a little defect in sink. Food was nice, staff some friendly, some is not.. services are also nice. Been there for business and vacation as well. And will come back again with family in near future.

Unforgettable stay. For the first moment everything was perfect. Mrs Chloe at the front desk was so kind and always ready to help us. The building is gorgeous like a palace. The room was incredible, huge , perfectly furnished , with a stunning view to the city. Needless to say that the room was clean , tidy twice a day and the bathroom Amazing as well. The outdoor pool pretty, the garden so relaxing, the fitness center full equipped, the jacuzzi one of the best I have ever tried, the sauna and the steam bath both relaxing!!! The breakfast extremely rich in traditional and international food and of course tasteful.

Estrada Da Baia De N. Senhora Cotai

Hotel highlights

  • Close to Cotai Strip
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Cotai Strip is within a mile (2 km) of Four Seasons Hotel Macao at Cotai Strip, and other popular sites like Macau Olympic Complex are within a couple of miles (3 km). This 360-room, 5-star hotel welcomes business and leisure travelers with 5 outdoor pools, a full-service spa, and 4 restaurants. Located in central Cotai, the hotel is also near University of Macau and Macau Tower.


Dining

This hotel is home to 4 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, breakfast is available for a fee.


Rooms

All 360 air-conditioned accommodations feature separate bedrooms. 42-inch plasma TVs come with digital channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other standard amenities include refrigerators, minibars, and free newspapers.


Property features

Guests of Four Seasons Hotel Macao at Cotai Strip have access to a full-service spa, 5 outdoor pools, and a children's pool. There's free valet parking and limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour health club, a spa tub, and a sauna.

Reviews from Trip Advisor

Trip Advisor aggregated rating

91.0% of guests recommend this hotel

Total of 868 reviews