Good hotel with some good things but with others not so good. In the room was a noise all night due to a machine so it was not easy to sleep. During the day you don't hear it, but in the silence of the night was terrible. The swimming pool is nice but is very near from the rooms and the people' voices ...
First, confirmed our private speed boat transfer 2 days before arrival claiming someone would greet us at airport. No one came. Called the hotel, was told they forgot to book our transfer. We had to wait 3 hours for the next available boat. No apologies from hotel, just staff blaming each other. ...
Please take water shoes or your feet will be cut for sure. The beach is full of brown corals for the first 10 feet at least. The hotel is good and clean. But we stayed in new building. Breakfast buffet was good
Good hotel with some good things but with others not so good. In the room was a noise all night due to a machine so it was not easy to sleep. During the day you don't hear it, but in the silence of the night was terrible. The swimming pool is nice but is very near from the rooms and the people' voices while partying is sometimes uncomfortable. Some people from the staff was not very helpful. Some of them were just hanging around but not trying to help you.
This hotel is a small hotel with lots of personal service. We stayed in a Sunrise Over the Water Bungalow. The rooms were spaces, our Butler, Manu, was very attentive and contributed significantly to us having a great experience. Excursions and water sports from this resort are also less expensive than other resorts so I would suggest paying to do non-unique ones here if you intend to visit multiple resorts like we did.
We booked one month before and then double checked by email to make sure everything was fine. We had booked a double room with ocean view (this one costs usd 27 extra over standard room). We arrived tired to the hotel by 8 pm and they sent us to a standard room, and when we complained, they insisted saying that the room had ocean view, but you could only see the building in front (see pictures attached) After a back and forth with manager, we had to show pictures of the room that we booked, and finally 1 hour later, they changed us to another room but same view. We desisted and accepted Reccomendation: don't pay any extras for a view that the hotel cannot provide.
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