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Best Western Hotel Charlemagne

4.0 out of 5.0

Recent guest reviews

Stayed 4 nights. Very central. Benedict on reception is a great help. Very knowledgeable about Lyon and gave good advice re restaurants, metro, trams, etc. Only comment was could do with more drawer space in std room(only one), otherwise very good reasonably priced hotel.

We had a conference near by, this hotel was walking distance so it was perfect for us. The hotel was clean, friendly staff, decent breakfast. I would say the only negative was the extremely hard pillows. I asked if they could be changed but they didnt have any other choices. Next time Ill take my own pillow. Otherwise it was a very comfortable stay.

Very clean & adequate if you are not disabled or elderly.. The staff are very friendly, helpful & quickly respond to requests. The wifi is good but cumbersome to get onto and you need to log on every time you shutdown your computer. Hot pot in room for tea and instant coffee. Baths have hair dryer, towel warmer & tub/shower (washcloths do not exist in France). Toilet in separate room like all of France. You must go through an outside covered courtyard to get to most rooms, some are off an elevator near the front desk that isn’t wheelchair accessible (must climb 4 steps). In fact, most of the hotel is wheelchair inaccessible: doors are too small (<30”) to elevators & baths (which also have no grab bars). Most stairs lack handrails on one side. The buffet breakfast (7-10 am) has eggs (scrambled/boiled), meats, cheeses, fruits, pastries, yogurt, dried fruit, juices and fairly good cappuccino/espresso and is downstairs (also wheelchair inaccessible though you can get room service). ROOM SERVICE & RESTAURANT HOURS ARE DEPLORABLE. Both are only open 12-1:30 pm & 7:30-9:30 pm weekdays and closed on weekends and no food is available at the bar except croissants from 10-12 am so you have to leave the hotel to eat after breakfast. To make matters worse, we were here May 1, France’s Labor day, so we without it for 3 days in a row and very few eateries were open then . Laundry fees are high- 2 Euro for socks/underwear, 3 for t-shirts, 5 ea for blouses/pants - better to go to laundromat across the street. There's a bike rental stand just south of the hotel that is free for the first 30 min. Close to metro, tram, a grocery store but few restaurants. There is a huge mall just 2 tram stops south. BEWARE OF CABS - SOME CHARGE 50% MORE THAN OTHERS FOR SAME TRIP

Very friendly welcome from Fabien. Both he and Benedict were very helpful at reception. Room was excellently appointed, warm and spotlessly clean. Tea/coffee a welcome bonus. Tram stop (Suchet, T1) just metres away from hotel and metro a short walk away. Breakfast was excellent with plenty of choice. Once again dining room was spotless and staff worked hard to keep it so. We thoroughly enjoyed our stay at this hotel and would be very happy to stay there again.

I visited here during January 2017 and was welcomed by very friendly staff. They helped me with my french, talked to me about lyon, gaves me maps and travel advice and sold me a Lyon card which came in very useful. My room was situated right next to the elevator and I remember thinking that I bet I would hear it opening and closing all night but I didn't at all. Probably because there's two sets of doors which can be confusing at first but probably help with the sound a lot. The hotel is in a great location too, a few minutes to the train station / metro and a few seconds to a tram stop. Plenty of good cafe's and shops too. If you leave the hotel and turn left, after walking 5 or so minutes you'll find a bid lidl. Next to that is a pub called The Peaky Blinders Tavern which was great to go for a drink in the evenings. Really enjoyed my stay here and would happily return :)

Into two blocks accessible from reception. Standard hotel, nice standard large Superior Rooms with a bit retro furnitures. Clean and bright bathroom. Walk almost everywhere from the hotel, about 20/25 min to the old town. The staff is great and extremely helpful. That's a bonus. It must be nice in the summer to sit outside in the gardens and patios. Had a lovely stay. Thanks

The hotel has a great situation near to tram station ( 1 min walk) and bus S1 station... If you like walking and getting lost in the Lyon streets you can t find better localisation as it s close to Carnot place, place belle court not too far and confluence museum at 2 tram station distance! The rooms are spacious with very comfortable bedding ( covers). The staff was fantastic, very helpful and give us some good tips to discover the city... I ll surely come back :)!

This hotel has a great location on Cours Charlemagne, not far from shopping mall, walking distance to Lyon Perrache train station, lots of restaurants around. If you cross the train station, you endup in a nice park place Bellecourt. The tram stop in by the hotel. It makes it easy to go to the old Lyon. The hotel itself is modern American style. Nice clean room.

The hotel room was okay, but the bed was terrible, luckily it was a split double, so I could use the other half. The staff where very friendly and the breakfast okay. The hotel was fairly close to central, which was great.

spending a few days in this Hotel with a friend to visit and enjoy several of the Michelin star restaurants. The Hotel is located on the main Tramway as well as being close to Perrache metro and railway line. The rooms were well furnished and comfortable and kept very clean , ,The buffet breakfast was excellent with a good variety of continental as well as some English items, although the self boiling of boiled eggs needs a bit of work. .There is also a huge two level garden area in which to relax in and enjoy a drink. But most of all it was the front desk staff who were very impressive and helpful giving directions and helping us make restaurant reservation, they even ordered us a limo instead of a taxi to take us back to our departure train station . thoroughly recommend this hotel

23 Cours Charlemagne Lyon Rhone

Hotel highlights

  • Walking distance to Textile Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour business center

Located in 2nd Arrondissement within a short walk of Textile Museum, Best Western Hotel Charlemagne is within a mile (2 km) of other popular sights such as Bellecour Square. This 4-star hotel has 117 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a 24-hour business center. It's also close to St. Jean Cathedral and Roman Theatres of Fourviere.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.


All 117 air-conditioned rooms provide phones and desks. LED TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding.

Property features

Best Western Hotel Charlemagne features free WiFi in public areas, a conference center, and a 24-hour business center. Self parking is offered for EUR 12 per day. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a computer station, a library, and free newspapers.

Room options

Superior Room, 1 Queen Bed

Queen 1 | Sleeps 2

Standard Room, 2 Single Beds

Twin 2 | Sleeps 2

Superior Room, 2 Single Beds

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

64% of guests recommend this hotel

Total of 446 reviews