Best Western Hotel Charlemagne4.0 out of 5.0
Recent guest reviews
Good hotel, really close to Perrache train station, and at walking distance of pedestrian center with many restaurants & shops. Rooms are not big, but well kept and clean. To be mentioned that rooms have air conditioning, that not only works, but is also very quiet (which does not happen so often) Breakfast is ok. Ask for a room on the back side to avoid the noise of the cours Charlemagne.
Really nice hotel, and excellent location. The reception staff were really helpful, except for the night manager who was rude and unhelpful - other than that we had a really nice time. The hotel should consider maybe getting a new night manager!
Stayed at the best western Charlemagne in Lyon south of France lovely hotel very friendly staff and helpful at all times The hotel was always clean room was in a nice location overlooking courtyard close to rail station about 5 minuets walk close to all locations for shopping and sight seeing breakfast looked great but I'm not a breakfast person Free bottle of water each day free paper to read Would stay there again without a second thought
Stayed 4 nights. Very central. Benedict on reception is a great help. Very knowledgeable about Lyon and gave good advice re restaurants, metro, trams, etc. Only comment was could do with more drawer space in std room(only one), otherwise very good reasonably priced hotel.
We had a conference near by, this hotel was walking distance so it was perfect for us. The hotel was clean, friendly staff, decent breakfast. I would say the only negative was the extremely hard pillows. I asked if they could be changed but they didnt have any other choices. Next time Ill take my own pillow. Otherwise it was a very comfortable stay.
Very clean & adequate if you are not disabled or elderly.. The staff are very friendly, helpful & quickly respond to requests. The wifi is good but cumbersome to get onto and you need to log on every time you shutdown your computer. Hot pot in room for tea and instant coffee. Baths have hair dryer, towel warmer & tub/shower (washcloths do not exist in France). Toilet in separate room like all of France. You must go through an outside covered courtyard to get to most rooms, some are off an elevator near the front desk that isn’t wheelchair accessible (must climb 4 steps). In fact, most of the hotel is wheelchair inaccessible: doors are too small (<30”) to elevators & baths (which also have no grab bars). Most stairs lack handrails on one side. The buffet breakfast (7-10 am) has eggs (scrambled/boiled), meats, cheeses, fruits, pastries, yogurt, dried fruit, juices and fairly good cappuccino/espresso and is downstairs (also wheelchair inaccessible though you can get room service). ROOM SERVICE & RESTAURANT HOURS ARE DEPLORABLE. Both are only open 12-1:30 pm & 7:30-9:30 pm weekdays and closed on weekends and no food is available at the bar except croissants from 10-12 am so you have to leave the hotel to eat after breakfast. To make matters worse, we were here May 1, France’s Labor day, so we without it for 3 days in a row and very few eateries were open then . Laundry fees are high- 2 Euro for socks/underwear, 3 for t-shirts, 5 ea for blouses/pants - better to go to laundromat across the street. There's a bike rental stand just south of the hotel that is free for the first 30 min. Close to metro, tram, a grocery store but few restaurants. There is a huge mall just 2 tram stops south. BEWARE OF CABS - SOME CHARGE 50% MORE THAN OTHERS FOR SAME TRIP
Very friendly welcome from Fabien. Both he and Benedict were very helpful at reception. Room was excellently appointed, warm and spotlessly clean. Tea/coffee a welcome bonus. Tram stop (Suchet, T1) just metres away from hotel and metro a short walk away. Breakfast was excellent with plenty of choice. Once again dining room was spotless and staff worked hard to keep it so. We thoroughly enjoyed our stay at this hotel and would be very happy to stay there again.
I visited here during January 2017 and was welcomed by very friendly staff. They helped me with my french, talked to me about lyon, gaves me maps and travel advice and sold me a Lyon card which came in very useful. My room was situated right next to the elevator and I remember thinking that I bet I would hear it opening and closing all night but I didn't at all. Probably because there's two sets of doors which can be confusing at first but probably help with the sound a lot. The hotel is in a great location too, a few minutes to the train station / metro and a few seconds to a tram stop. Plenty of good cafe's and shops too. If you leave the hotel and turn left, after walking 5 or so minutes you'll find a bid lidl. Next to that is a pub called The Peaky Blinders Tavern which was great to go for a drink in the evenings. Really enjoyed my stay here and would happily return :)
Into two blocks accessible from reception. Standard hotel, nice standard large Superior Rooms with a bit retro furnitures. Clean and bright bathroom. Walk almost everywhere from the hotel, about 20/25 min to the old town. The staff is great and extremely helpful. That's a bonus. It must be nice in the summer to sit outside in the gardens and patios. Had a lovely stay. Thanks
The hotel has a great situation near to tram station ( 1 min walk) and bus S1 station... If you like walking and getting lost in the Lyon streets you can t find better localisation as it s close to Carnot place, place belle court not too far and confluence museum at 2 tram station distance! The rooms are spacious with very comfortable bedding ( covers). The staff was fantastic, very helpful and give us some good tips to discover the city... I ll surely come back :)!
Reviews from Trip Advisor
64% of guests recommend this hotelTotal of 454 reviews