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Best Western Hotel Charlemagne

4.0 out of 5.0

Recent guest reviews

We stayed here for short period but recommend to stay because it is very comfortable. The hotel is near the station and the center of city. I can walk and see a lot of places. Very cozy, clean, good views

Stayed for 7 nights while visiting our daughter in Lyon. Rooms are small and hotel is a bit older but it was always clean. Location is very close to Confluence Mall and even closer to Perrache Station where you can catch the TGV and buses to other areas of France.

We only stayed here one night prior to a river cruise, hence our experience is limited. We thought it was an slightly above average Best Western. What struck us most was the spacious outdoors landscaping on the property. The hotel itself was what one would expect for a city located Best Western. It was clean, well supplied, air conditioned, and the front desk very helpful. This hotel have a good location for restaurants for the evening meal and for access to the river dock the next morning.

Decent location. They have two buildings and we stayed in “the other building “ which was very old, tired/dated and run down. Only one elevator for 7 floors and we were on 7th floor. Staff was mostly friendly. We did have an incident with finding a pillowcase in our luggage that we did not pack leading us to believe our luggage was “gone through”. When I bought it to the front desk they didn’t apologize and just stated the pillowcase was from a different hotel. I certainly didn’t pack a pillowcase from home or from a hotel I’d never been to.

Good hotel, really close to Perrache train station, and at walking distance of pedestrian center with many restaurants & shops. Rooms are not big, but well kept and clean. To be mentioned that rooms have air conditioning, that not only works, but is also very quiet (which does not happen so often) Breakfast is ok. Ask for a room on the back side to avoid the noise of the cours Charlemagne.

Really nice hotel, and excellent location. The reception staff were really helpful, except for the night manager who was rude and unhelpful - other than that we had a really nice time. The hotel should consider maybe getting a new night manager!

Stayed at the best western Charlemagne in Lyon south of France lovely hotel very friendly staff and helpful at all times The hotel was always clean room was in a nice location overlooking courtyard close to rail station about 5 minuets walk close to all locations for shopping and sight seeing breakfast looked great but I'm not a breakfast person Free bottle of water each day free paper to read Would stay there again without a second thought

Stayed 4 nights. Very central. Benedict on reception is a great help. Very knowledgeable about Lyon and gave good advice re restaurants, metro, trams, etc. Only comment was could do with more drawer space in std room(only one), otherwise very good reasonably priced hotel.

We had a conference near by, this hotel was walking distance so it was perfect for us. The hotel was clean, friendly staff, decent breakfast. I would say the only negative was the extremely hard pillows. I asked if they could be changed but they didnt have any other choices. Next time Ill take my own pillow. Otherwise it was a very comfortable stay.

Very clean & adequate if you are not disabled or elderly.. The staff are very friendly, helpful & quickly respond to requests. The wifi is good but cumbersome to get onto and you need to log on every time you shutdown your computer. Hot pot in room for tea and instant coffee. Baths have hair dryer, towel warmer & tub/shower (washcloths do not exist in France). Toilet in separate room like all of France. You must go through an outside covered courtyard to get to most rooms, some are off an elevator near the front desk that isn’t wheelchair accessible (must climb 4 steps). In fact, most of the hotel is wheelchair inaccessible: doors are too small (<30”) to elevators & baths (which also have no grab bars). Most stairs lack handrails on one side. The buffet breakfast (7-10 am) has eggs (scrambled/boiled), meats, cheeses, fruits, pastries, yogurt, dried fruit, juices and fairly good cappuccino/espresso and is downstairs (also wheelchair inaccessible though you can get room service). ROOM SERVICE & RESTAURANT HOURS ARE DEPLORABLE. Both are only open 12-1:30 pm & 7:30-9:30 pm weekdays and closed on weekends and no food is available at the bar except croissants from 10-12 am so you have to leave the hotel to eat after breakfast. To make matters worse, we were here May 1, France’s Labor day, so we without it for 3 days in a row and very few eateries were open then . Laundry fees are high- 2 Euro for socks/underwear, 3 for t-shirts, 5 ea for blouses/pants - better to go to laundromat across the street. There's a bike rental stand just south of the hotel that is free for the first 30 min. Close to metro, tram, a grocery store but few restaurants. There is a huge mall just 2 tram stops south. BEWARE OF CABS - SOME CHARGE 50% MORE THAN OTHERS FOR SAME TRIP

23 Cours Charlemagne Lyon Rhone

Hotel highlights

  • Walking distance to Textile Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour business center

Located in 2nd Arrondissement within a short walk of Textile Museum, Best Western Hotel Charlemagne is within a mile (2 km) of other popular sights such as Bellecour Square. This 4-star hotel has 117 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a 24-hour business center. It's also close to St. Jean Cathedral and Roman Theatres of Fourviere.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.


Rooms

All 117 air-conditioned rooms provide phones and desks. LED TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding.


Property features

Best Western Hotel Charlemagne features free WiFi in public areas, a conference center, and a 24-hour business center. Self parking is offered for EUR 12 per day. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a computer station, a library, and free newspapers.

Reviews from Trip Advisor

Trip Advisor aggregated rating

64% of guests recommend this hotel

Total of 466 reviews