8/10 Good
Bob Camille, Bedford
Traveled with family and small children
Aug 25, 2024
Liked: Cleanliness, amenities
The location and views of the Villa Volpi are breath-taking. If you are looking for a quiet place to recharge this is the one. The pool was well maintained and the kids loved it.
The room was very spacious and clean, but some upkeep is needed. The shower is wood panelled and the wood was all mouldy in the corners. Most light bulbs in the property were not working and would need changing. This was particularly annoying in the bathroom, where only 1 of 4 lights was operational.
The big downfall of this property however is the host and the restaurant, and please bear in mind this is a 4-star hotel. The host is a bit of a hit and miss. One day they were chatty and friendly, the other day they barely noticed or greeted you. The waitresses in the restaurant were lovely and tried very hard, but an obvious lack of training made communication and service at times chaotic. What really spoiled our experience however was the restaurant. As the hotel is somewhat remotely located (20 minutes car drive to Lucca), you are likely to eat in the hotel. The menu did not change in 4 days, and as there is only a limited amount of choice, it very quickly becomes repetitive. The food was OK, but not 4-star worthy. I had the impression that many dishes were heated in the microwave and given how soggy the potatoes and pasta was, I seriously doubt they were freshly prepared on the day. In addition the prices are astronomical to the degree that it is comical for what plates you are served.
Bob Camille
Stayed 3 nights in Aug 2024