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Palazzo Alexander Hotel

Property class: 4
VIP Access

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Photo gallery for Palazzo Alexander Hotel

A rooftop terrace with wicker furniture and a glass table, overlooking a cityscape with terracotta roofs and a mountain in the distance.
A reception area with a marble counter, framed artwork, and a green armchair.
A table set for breakfast with a view of a narrow street and buildings.
A building with a large arched entrance, a number '48' sign, and a potted plant outside.
A table with a lamp, a bowl of fruit, and a book titled "Art in Lucca".

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Bar
  • Laundry
  • Room service

Explore the area

View in a map
Via Santa Giustina 48, Lucca, LU, 55100
  • Place, Lucca Courthouse
    ‪1 min walk‬
  • Place, Walls of Lucca
    ‪2 min walk‬
  • Place, Piazza Napoleone
    ‪5 min walk‬
  • Airport, Pisa (PSA-Galileo Galilei)
    ‪37 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Junior Suite

A hotel room with a large bed, a desk with a chair, a television, and a purple armchair.

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite Tosca with balcony

A room with a patterned sofa, a matching armchair, a small round table with a fruit bowl, and a suitcase on a stand.

Junior Suite Tosca with balcony

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Double Room

A hotel room with a large bed, a desk with a chair, a television, and a chandelier.

Standard Double Room

9.6 out of 10
Exceptional
(20 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Triple Room

A hotel room with a bed, a chair, a desk, a television, and a chandelier.

Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free wired internet

View all photos for Family Room

A hotel room with a wooden floor, a bed with a yellow bedspread, a wardrobe, and a television on the wall.

Family Room

10.0 out of 10
Exceptional
(7 reviews)
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free wired internet

View all photos for Double Room Single Use

A hotel room with a bed, a chair, a table, a TV, and a window with curtains.

Double Room Single Use

9.2 out of 10
Wonderful
(5 reviews)
  • 172 sq ft
  • Sleeps 1
  • 1 Double Bed
  • Free wired internet

About the neighborhood

Lucca

Located in Lucca Historical Center, Palazzo Alexander Hotel is next to Lucca Courthouse and Palazzo Mansi National Museum. This 12-room, 4-star hotel has conveniences like 24-hour room service, a bar/lounge, and free in-room WiFi.

What's nearby

  • Lucca Courthouse - 1 min walk - 0.0 miles
  • Walls of Lucca - 2 min walk - 0.1 miles
  • Piazza San Michele - 3 min walk - 0.2 miles
  • Piazza Napoleone - 5 min walk - 0.3 miles
  • Piazza dell'Anfiteatro - 8 min walk - 0.5 miles

Getting around

  • Lucca Station - 15 min walk
  • Florence Airport, Peretola (FLR) - 57 min drive

Restaurants

  • ‪Trattoria Da Giulio - ‬3 min walk
  • ‪Caffe Casali - ‬5 min walk
  • ‪Buca di Sant'Antonio - ‬4 min walk
  • ‪Da Felice - ‬4 min walk
  • ‪Caffè Ninci - ‬6 min walk

About this property

Palazzo Alexander Hotel

Palazzo Alexander Hotel features free WiFi in public areas, coffee in a common area, and a computer station. For transportation, you can make use of an airport shuttle (available 24 hours) for EUR 70 per vehicle one way, as well as an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this golf hotel include a library, express check-in, and express check-out.
50-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters. Minibars, free newspapers, and safes are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Library
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 1100
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch smart TV with satellite premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for EUR 30.0 per night

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: EUR 70 per vehicle (one way)
  • Rollaway bed fee: EUR 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Upon check-in, all guests, including children, must be present to show their passport or government-issued photo ID.
  • Due to national regulations, cash transactions can't exceed EUR 5000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for golf tee times. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property class

This property has received its official star rating from the local rating authority.

Property is also known as

Alexander Palazzo
Hotel Palazzo Alexander
Palazzo Alexander
Palazzo Alexander Hotel
Palazzo Alexander Hotel Lucca
Palazzo Alexander Lucca
Palazzo Alexander Hotel Hotel
Palazzo Alexander Hotel Lucca
Palazzo Alexander Hotel Hotel Lucca

Frequently asked questions

Is free cancellation available at Palazzo Alexander Hotel?

Palazzo Alexander Hotel offers free cancellation on certain room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Palazzo Alexander Hotel?

As of Oct 6, 2026, prices found for a 1-night stay for 2 adults at Palazzo Alexander Hotel on Nov 3, 2026 start from $177, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Palazzo Alexander Hotel?

This hotel is situated in Lucca Historical Center, just steps from Palazzo Mansi National Museum and Lucca City Hall, and within a short walk of Piazza San Michele. You'll also find Walls of Lucca and Piazza Napoleone less than a mile away.

Does Palazzo Alexander Hotel feature a casino?

No, Palazzo Alexander Hotel doesn't have a casino.

Is there an indoor pool at Palazzo Alexander Hotel?

No, there is no indoor pool at this hotel.

Does Palazzo Alexander Hotel have a restaurant with a breakfast menu?

No, Palazzo Alexander Hotel doesn't have a restaurant that serves breakfast.

Does Palazzo Alexander Hotel allow pets to stay for free?

No, pets aren't allowed at Palazzo Alexander Hotel.

What is the closest airport to Palazzo Alexander Hotel?

The closest major airport to Palazzo Alexander Hotel is Galileo Galilei Airport (PSA), which is 22.5 mi away (38 minutes by car).

Does Palazzo Alexander Hotel have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Palazzo Alexander Hotel.

Palazzo Alexander Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 569 out of 788 reviews
Rating 8 - Good. 180 out of 788 reviews
Rating 6 - Okay. 30 out of 788 reviews
Rating 4 - Poor. 6 out of 788 reviews
Rating 2 - Terrible. 3 out of 788 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location friendly staff and good experience
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm and welcoming staff, convenient location inside the city walls. A perfect stopover for the Lucca summer festival.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room in a quiet location. Staff were very friendly
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Excellent location, breakfast was great and all of the staff were amazing. A wonderful hotel and I would recommended as a base for exploring Lucca
Front of hotel
Rooms are named not numbered
Front of hotel
Breakfast menu
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Super cool concept with each room being an opera Very central location - close to everything in Lucca Clean room and nice shower Cons: AC exists but the room was still very hot in July You have to leave your key with the front desk every time you leave Only two pillows per room and pillows/blanket were itchy and uncomfortable
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, great staff, close to everything
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked in, I knew we were in the right place. The gentleman greeted us in a welcoming professional way that was classy and just the right amount of engaging. The room was great as well as the breakfast. I highly recommend this hotel and would absolutely stay here again.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived as per usual bad travel rules and parked where we thought we were instructed to park-the staff was so helpful! The son of the owner literally jumped in our car and personally escorted my husband to the right parking area. While he was gone the owner reassured me, showed me in a map where everything was and another young man helped me with our bags to our room (and yippee they had an elevator). The room was awesome, the location ideal-a perfect way to end our trip to Italy!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and lovely host
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family owned and hands on, Their hospitality was fantastic. A great place to stay!
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Fab little hotel! Staff are incredibly friendly and helpful..... especially the night porter Breakfast was very nice, room stylish and spotlessly clean and as mentioned, staff incredibly friendly..... will definitely stay again when in the area!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Always love staying at this hotel.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very nice, friendly and warm service.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location and staff!
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely quaint hotel

Beautiful quaint little hotel… lovely cooked breakfast to order. Roberto & the rest of staff amazing!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Incredibly kind staff!!!
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I just walked in the door from a 2 week European vacation and it's unanimous that this was our favorite stay our entire trip. The hotel has a lovely old world Italian charm and the room was surprisingly roomy given the other hotels we visited. What really made it special was the staff. The breakfast was the nicest we encountered during our trip with the best pistachio croissants that we tried to replicate throughout our trip but were unsuccessful. The family-run hotel even made some special moments on Easter with the guests that really made it feel like you were staying with family. Loved Lucca and would 10000% come back to Hotel Alexander on our next stay!!!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and staff.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff were absolutely wonderful. Mario was very helpful with giving information and ideas on what to do and Roberto was so kind and attentive. Absolutely great staff
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are super friendly and helpful!
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in all of Lucca

Perfect location inside the walls of ancient Lucca. Staff is incredibly friendly. Helping us find great food, sites and help getting around. Beds are comfy, great breakfast and cappuccinos
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent position for exploring walled city Lovely, helpful staff Old world atmosphere
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great little hotel with wonderful staff. If your looking at a traditional hotel in the heart of the old town then don’t look any further. The staff can’t do enough for you and the hotel is great for a short stay in Lucca. We plan on a return and would defo stay here again.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms, friendly and attentive staff, especially breakfast service. Good location within the walls and quick and easy walking to main piazzas, restaurants, bars, etc.
Stayed 6 nights in Jun 2024

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