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Recent guest reviews

The service was amazing. Space is good. Location is great

Great service from everyone. The facilities show some sign of wear, but that was of little concern as we stayed for one night only.

Palazzo Alexander has great character and is centrally located within old town of Lucca. The owner is very friendly and helpful; we had a very pleasant stay.

Room was in character with the age of the hotel. Enjoyed our stay and family-owned staff were very helpful. Only issue was the cold shower ( ran out of hot water ).

The Alexander is in a beautiful building and is quiet but accessible to everything. We had wanted a hotel with an elevator, which it had, but the elevator did not go up to our floor. Fortunately, the staff is extremely helpful and carried our luggage the rest of the way (we are in our 70's, so this was a real plus). The room was large and comfortable, as was the bathroom, although a shower in place of a tub would have been welcome. We would definitely recommend this hotel and would stay there again if we return to Lucca (which is a wonderful city).

We were a little nervous knowing that we had to drive into a walled city in Italy. The streets are typically narrow, and they were. However, once we arrived at the hotel, the owner of the hotel came out and drove our car to a protected parking site and delevered our car to the fromt of the hotel when we were ready to leave. The staff was exceptional, the breakfast was good. The rooms are a bit dated, but were clean. The location was perfect for exploring the city

I was upgraded to a much larger room after my first night simply because it was available! The very attentive, knowledgeable staff was a blessing as I was traveling alone. They made me feel right at home. Breakfast was wonderful right down the homemade cakes, chocolate croissants, fresh squeezed blood red orange juice ++. The room furnishings were formal & beautiful -- like stepping into another era -- all with inlaid wood with mother-of pearl touches. I loved it and would stay there again if/when I have the chance......S from San Francisco

My husband and I live in Italy and we wanted a night away so we decided to go back to our favorite city of Lucca. The hotel manager came outside when we pulled up and personally helped us park our car. He brought us up to our room, gave us a great recomendation for dinner, and then ensured that we had a great breakfast the next morning. The hotel was beautiful and I would have paid more to stay in such a beautiful hotel in such a great location. I will definitely be going back.

The good: The hotel is decorated in an attractive and ornate antique style. It is located conveniently near the beautiful Lucca wall as well as the shopping etc... The breakfast was tasty enough. The staff were terrifically helpful and kind -- we were traveling with a 14 month old and they were very accommodating. The bad: Our room was small. The air conditioner, which worked fine, leaked water all over the floor -- not our problem, but the type of thing that doesn't speak well of the general upkeep of the place. I was surprised (they didn't mention it when they led me to the nearly impossible to pull into parking area) by the 14 Euro per night parking fee. Overall, if you can't get a room at the ilaria (sp?), this hotel will suit your needs perfectly. The price is a little on the steep side, given the amenities, but its location is good and the staff are welcoming.

The hotel gives the experience and chharacter of the style of Lucca. The decor traditional tuscan yet restored with the modern conviences. The baths have wonderful period fixtures.

Via Santa Giustina 48 Lucca LU

Hotel highlights

  • Walking distance to Piazza Napoleone and Guinigi Tower
  • Free WiFi and wired Internet in rooms and public areas
  • Bar/lounge
  • Concierge services

Located in Lucca Historical Center, Palazzo Alexander Hotel is within a 10-minute walk of popular sights such as Piazza Napoleone and Guinigi Tower. This 12-room, 4-star hotel has conveniences like a bar/lounge, 24-hour room service, and free in-room WiFi.


Dining

Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

All of Palazzo Alexander Hotel's 12 soundproofed rooms provide minibars, free newspapers, and safes. 20-inch TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bidets, and slippers.


Property features

Palazzo Alexander Hotel features free WiFi in public areas, coffee in a common area, and a computer station. If you drive, self parking is EUR 14 per night, or you can take advantage of the airport shuttle (available 24 hours) for EUR 70 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a library, express check-in, and express check-out.

Room options

Standard Double Room

1 King Bed | 2 Twin Beds | Sleeps 2

Family Room

1 King Bed and 2 Twin Beds | Sleeps 4

Junior Suite

1 King Bed and 1 Twin Bed | 1 King Bed | Sleeps 3

Double Room Single Use

1 Double Bed | Sleeps 1

Guest reviews for Palazzo Alexander Hotel

Everyone (2) Business (1) Couples (5) Family (1) Other (1)
5
Partner Couples

The service was amazing. Space is good. Location is great

By , from Minneapolis on May 29, 2019

5
Partner Couples

Great service from everyone. The facilities show some sign of wear, but that was of little concern as we stayed for one night only.

By , from Jersey City, NJ on Mar 20, 2019

Review comment responded on Mar 26, 2019

Many thanks to you Mr.. Victor it will be always a great pleasure on welcoming you again at Palazzo Alexander

5
Everyone

Palazzo Alexander has great character and is centrally located within old town of Lucca. The owner is very friendly and helpful; we had a very pleasant stay.

By , from Houston on Nov 25, 2018

4

great location

Everyone

Room was in character with the age of the hotel. Enjoyed our stay and family-owned staff were very helpful. Only issue was the cold shower ( ran out of hot water ).

By , from Milford, CT on Oct 22, 2017

4

quiet, lovely hotel close to main areas of city.

Couples

The Alexander is in a beautiful building and is quiet but accessible to everything. We had wanted a hotel with an elevator, which it had, but the elevator did not go up to our floor. Fortunately, the staff is extremely helpful and carried our luggage the rest of the way (we are in our 70's, so this was a real plus). The room was large and comfortable, as was the bathroom, although a shower in place of a tub would have been welcome. We would definitely recommend this hotel and would stay there again if we return to Lucca (which is a wonderful city).

By , from Washington DC on Oct 2, 2017

4

perfect location to explore lucca

Couples

We were a little nervous knowing that we had to drive into a walled city in Italy. The streets are typically narrow, and they were. However, once we arrived at the hotel, the owner of the hotel came out and drove our car to a protected parking site and delevered our car to the fromt of the hotel when we were ready to leave. The staff was exceptional, the breakfast was good. The rooms are a bit dated, but were clean. The location was perfect for exploring the city

By on May 24, 2015

4

romantic, true hospitality !!

Other

I was upgraded to a much larger room after my first night simply because it was available! The very attentive, knowledgeable staff was a blessing as I was traveling alone. They made me feel right at home. Breakfast was wonderful right down the homemade cakes, chocolate croissants, fresh squeezed blood red orange juice ++. The room furnishings were formal & beautiful -- like stepping into another era -- all with inlaid wood with mother-of pearl touches. I loved it and would stay there again if/when I have the chance......S from San Francisco

By on Mar 25, 2012

5

weekend retreat

Couples

My husband and I live in Italy and we wanted a night away so we decided to go back to our favorite city of Lucca. The hotel manager came outside when we pulled up and personally helped us park our car. He brought us up to our room, gave us a great recomendation for dinner, and then ensured that we had a great breakfast the next morning. The hotel was beautiful and I would have paid more to stay in such a beautiful hotel in such a great location. I will definitely be going back.

By on Mar 20, 2012

4

ornate hotel, nice staff

Family

The good: The hotel is decorated in an attractive and ornate antique style. It is located conveniently near the beautiful Lucca wall as well as the shopping etc... The breakfast was tasty enough. The staff were terrifically helpful and kind -- we were traveling with a 14 month old and they were very accommodating. The bad: Our room was small. The air conditioner, which worked fine, leaked water all over the floor -- not our problem, but the type of thing that doesn't speak well of the general upkeep of the place. I was surprised (they didn't mention it when they led me to the nearly impossible to pull into parking area) by the 14 Euro per night parking fee. Overall, if you can't get a room at the ilaria (sp?), this hotel will suit your needs perfectly. The price is a little on the steep side, given the amenities, but its location is good and the staff are welcoming.

By on Jul 9, 2010

4

palazzo alexander

Business

The hotel gives the experience and chharacter of the style of Lucca. The decor traditional tuscan yet restored with the modern conviences. The baths have wonderful period fixtures.

By on Oct 19, 2009

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