The service was amazing. Space is good. Location is great
Great service from everyone. The facilities show some sign of wear, but that was of little concern as we stayed for one night only.
Palazzo Alexander has great character and is centrally located within old town of Lucca. The owner is very friendly and helpful; we had a very pleasant stay.
Room was in character with the age of the hotel. Enjoyed our stay and family-owned staff were very helpful. Only issue was the cold shower ( ran out of hot water ).
The Alexander is in a beautiful building and is quiet but accessible to everything. We had wanted a hotel with an elevator, which it had, but the elevator did not go up to our floor. Fortunately, the staff is extremely helpful and carried our luggage the rest of the way (we are in our 70's, so this was a real plus). The room was large and comfortable, as was the bathroom, although a shower in place of a tub would have been welcome. We would definitely recommend this hotel and would stay there again if we return to Lucca (which is a wonderful city).
We were a little nervous knowing that we had to drive into a walled city in Italy. The streets are typically narrow, and they were. However, once we arrived at the hotel, the owner of the hotel came out and drove our car to a protected parking site and delevered our car to the fromt of the hotel when we were ready to leave. The staff was exceptional, the breakfast was good. The rooms are a bit dated, but were clean. The location was perfect for exploring the city
I was upgraded to a much larger room after my first night simply because it was available! The very attentive, knowledgeable staff was a blessing as I was traveling alone. They made me feel right at home. Breakfast was wonderful right down the homemade cakes, chocolate croissants, fresh squeezed blood red orange juice ++. The room furnishings were formal & beautiful -- like stepping into another era -- all with inlaid wood with mother-of pearl touches. I loved it and would stay there again if/when I have the chance......S from San Francisco
My husband and I live in Italy and we wanted a night away so we decided to go back to our favorite city of Lucca. The hotel manager came outside when we pulled up and personally helped us park our car. He brought us up to our room, gave us a great recomendation for dinner, and then ensured that we had a great breakfast the next morning. The hotel was beautiful and I would have paid more to stay in such a beautiful hotel in such a great location. I will definitely be going back.
The good: The hotel is decorated in an attractive and ornate antique style. It is located conveniently near the beautiful Lucca wall as well as the shopping etc... The breakfast was tasty enough. The staff were terrifically helpful and kind -- we were traveling with a 14 month old and they were very accommodating. The bad: Our room was small. The air conditioner, which worked fine, leaked water all over the floor -- not our problem, but the type of thing that doesn't speak well of the general upkeep of the place. I was surprised (they didn't mention it when they led me to the nearly impossible to pull into parking area) by the 14 Euro per night parking fee. Overall, if you can't get a room at the ilaria (sp?), this hotel will suit your needs perfectly. The price is a little on the steep side, given the amenities, but its location is good and the staff are welcoming.
The hotel gives the experience and chharacter of the style of Lucca. The decor traditional tuscan yet restored with the modern conviences. The baths have wonderful period fixtures.
Located in Lucca Historical Center, Palazzo Alexander Hotel is within a 10-minute walk of popular sights such as Piazza Napoleone and Guinigi Tower. This 12-room, 4-star hotel has conveniences like a bar/lounge, 24-hour room service, and free in-room WiFi.
Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
All of Palazzo Alexander Hotel's 12 soundproofed rooms provide minibars, free newspapers, and safes. 20-inch TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bidets, and slippers.
Palazzo Alexander Hotel features free WiFi in public areas, coffee in a common area, and a computer station. If you drive, self parking is EUR 14 per night, or you can take advantage of the airport shuttle (available 24 hours) for EUR 70 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a library, express check-in, and express check-out.
The service was amazing. Space is good. Location is great
Great service from everyone. The facilities show some sign of wear, but that was of little concern as we stayed for one night only.
Palazzo Alexander has great character and is centrally located within old town of Lucca. The owner is very friendly and helpful; we had a very pleasant stay.
Room was in character with the age of the hotel. Enjoyed our stay and family-owned staff were very helpful. Only issue was the cold shower ( ran out of hot water ).
The Alexander is in a beautiful building and is quiet but accessible to everything. We had wanted a hotel with an elevator, which it had, but the elevator did not go up to our floor. Fortunately, the staff is extremely helpful and carried our luggage the rest of the way (we are in our 70's, so this was a real plus). The room was large and comfortable, as was the bathroom, although a shower in place of a tub would have been welcome. We would definitely recommend this hotel and would stay there again if we return to Lucca (which is a wonderful city).
We were a little nervous knowing that we had to drive into a walled city in Italy. The streets are typically narrow, and they were. However, once we arrived at the hotel, the owner of the hotel came out and drove our car to a protected parking site and delevered our car to the fromt of the hotel when we were ready to leave. The staff was exceptional, the breakfast was good. The rooms are a bit dated, but were clean. The location was perfect for exploring the city
I was upgraded to a much larger room after my first night simply because it was available! The very attentive, knowledgeable staff was a blessing as I was traveling alone. They made me feel right at home. Breakfast was wonderful right down the homemade cakes, chocolate croissants, fresh squeezed blood red orange juice ++. The room furnishings were formal & beautiful -- like stepping into another era -- all with inlaid wood with mother-of pearl touches. I loved it and would stay there again if/when I have the chance......S from San Francisco
My husband and I live in Italy and we wanted a night away so we decided to go back to our favorite city of Lucca. The hotel manager came outside when we pulled up and personally helped us park our car. He brought us up to our room, gave us a great recomendation for dinner, and then ensured that we had a great breakfast the next morning. The hotel was beautiful and I would have paid more to stay in such a beautiful hotel in such a great location. I will definitely be going back.
The good: The hotel is decorated in an attractive and ornate antique style. It is located conveniently near the beautiful Lucca wall as well as the shopping etc... The breakfast was tasty enough. The staff were terrifically helpful and kind -- we were traveling with a 14 month old and they were very accommodating. The bad: Our room was small. The air conditioner, which worked fine, leaked water all over the floor -- not our problem, but the type of thing that doesn't speak well of the general upkeep of the place. I was surprised (they didn't mention it when they led me to the nearly impossible to pull into parking area) by the 14 Euro per night parking fee. Overall, if you can't get a room at the ilaria (sp?), this hotel will suit your needs perfectly. The price is a little on the steep side, given the amenities, but its location is good and the staff are welcoming.
The hotel gives the experience and chharacter of the style of Lucca. The decor traditional tuscan yet restored with the modern conviences. The baths have wonderful period fixtures.
Many thanks to you Mr.. Victor it will be always a great pleasure on welcoming you again at Palazzo Alexander