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Palazzo Alexander Hotel

4.0 star property
Hotel in Lucca with a 24-hour front desk and a bar

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Photo gallery for Palazzo Alexander Hotel

Junior Suite Tosca with balcony | Balcony view
Junior Suite Tosca with balcony | Down comforters, minibar, in-room safe, individually furnished
Bar (on property)
Reception
Junior Suite | Down comforters, minibar, in-room safe, individually furnished

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Via Santa Giustina 48, Lucca, LU, 55100
  • Walls of Lucca
    ‪2 min walk‬
  • Piazza Napoleone
    ‪5 min walk‬
  • Piazza dell'Anfiteatro
    ‪8 min walk‬
  • Pisa (PSA-Galileo Galilei)
    ‪24 min drive‬

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Room options

View all photos for Junior Suite Tosca with balcony

Junior Suite Tosca with balcony | Down comforters, minibar, in-room safe, individually furnished

Junior Suite Tosca with balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 377 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Down comforters, minibar, in-room safe, individually furnished

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 248 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Double Room Single Use

Double Room Single Use | Down comforters, minibar, in-room safe, individually furnished

Double Room Single Use

9.2 out of 10
Wonderful
(5 reviews)
  • 172 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | Down comforters, minibar, in-room safe, individually furnished

Standard Double Room

9.6 out of 10
Exceptional
(14 reviews)
  • 172 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Down comforters, minibar, in-room safe, individually furnished

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room | Down comforters, minibar, in-room safe, individually furnished

Family Room

10.0 out of 10
Exceptional
(6 reviews)
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

About the neighborhood

Lucca

Located in Lucca Historical Center, Palazzo Alexander Hotel is adjacent to Lucca Courthouse and within a 5-minute walk of Lucca City Hall. This 12-room, 4-star hotel has conveniences like 24-hour room service, a bar/lounge, and free in-room WiFi.

What's nearby

  • Walls of Lucca - 2 min walk - 0.1 miles
  • Piazza Napoleone - 5 min walk - 0.3 miles
  • Church of San Michele in Foro - 5 min walk - 0.3 miles
  • Guinigi Tower - 8 min walk - 0.5 miles
  • Piazza dell'Anfiteatro - 8 min walk - 0.5 miles

Getting around

  • Lucca Station - 15 min walk
  • Florence Airport, Peretola (FLR) - 57 min drive

Restaurants

  • ‪Buca di Sant'Antonio - ‬4 min walk
  • ‪Osteria Bastian Contrario - ‬2 min walk
  • ‪Osteria da Rosolo - ‬5 min walk
  • ‪Bollicine d'Autore - ‬3 min walk
  • ‪Franklin'33 - ‬4 min walk

About this property

Palazzo Alexander Hotel

Hotel in Lucca with a 24-hour front desk and a bar
Palazzo Alexander Hotel features free WiFi in public areas, coffee in a common area, and a computer station. For transportation, you can make use of an airport shuttle (available 24 hours) for EUR 70 per vehicle one way, as well as an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this golf hotel include a library, express check-in, and express check-out.
50-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters. Minibars, free newspapers, and safes are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Library
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 1100
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for EUR 30.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: EUR 70 per vehicle (one way)
  • Rollaway bed fee: EUR 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Upon check-in, all guests, including children, must be present to show their passport or government-issued photo ID.
  • Due to national regulations, cash transactions can't exceed EUR 5000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for golf tee times. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Alexander Palazzo
Hotel Palazzo Alexander
Palazzo Alexander
Palazzo Alexander Hotel
Palazzo Alexander Hotel Lucca
Palazzo Alexander Lucca
Palazzo Alexander Hotel Hotel
Palazzo Alexander Hotel Lucca
Palazzo Alexander Hotel Hotel Lucca

Frequently asked questions

Is free cancellation available at Palazzo Alexander Hotel?

Palazzo Alexander Hotel offers free cancellation on certain room rates. For additional details, review the cancellation policy on Orbitz.

What can I see near Palazzo Alexander Hotel?

This hotel is situated in Lucca Historical Center, just steps from Lucca Courthouse and Lucca City Hall, and within a short walk of Palazzo Pfanner. You'll also find Walls of Lucca and Piazza Napoleone less than a mile away.

Is parking available on site at Palazzo Alexander Hotel?

No, this hotel doesn't offer parking.

Does Palazzo Alexander Hotel feature a casino?

No, Palazzo Alexander Hotel doesn't have a casino.

Is there an indoor pool at Palazzo Alexander Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Palazzo Alexander Hotel?

Amenities that appeal to couples at this hotel include around-the-clock room service, a minibar, and a down comforter.

Are there hot tubs at Palazzo Alexander Hotel?

No, this hotel doesn't have a spa tub.

Does Palazzo Alexander Hotel have a restaurant with a breakfast menu?

No, Palazzo Alexander Hotel doesn't have a restaurant that serves breakfast.

Does Palazzo Alexander Hotel allow pets to stay for free?

No, pets aren't allowed at Palazzo Alexander Hotel.

Does Palazzo Alexander Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Palazzo Alexander Hotel?

The closest major airport to Palazzo Alexander Hotel is Galileo Galilei Airport (PSA), which is 22.5 mi away (38 minutes by car).

Are there rooms with balconies at Palazzo Alexander Hotel?

Yes, some guestrooms at Palazzo Alexander Hotel offer a balcony and may feature city views.

Does Palazzo Alexander Hotel have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Palazzo Alexander Hotel.

Palazzo Alexander Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 524 out of 735 reviews
Rating 8 - Good. 175 out of 735 reviews
Rating 6 - Okay. 28 out of 735 reviews
Rating 4 - Poor. 6 out of 735 reviews
Rating 2 - Terrible. 2 out of 735 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at front desk are the best! Thanks to Ricardo and Roberto and others for making this a great experience.
Stayed 3 nights in Mar 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are super friendly and helpful!
Stayed 1 night in Mar 2025

10/10 Excellent

Patrick

Liked: Staff & service, property conditions & facilities
Always love staying at this hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

Emanuela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 1 night in Feb 2025

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So friendly

The staff was the best part!
Stayed 2 nights in Dec 2024

10/10 Excellent

Taylor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to come back to Lucca just so I can stay here again. Wonderful!
Stayed 3 nights in Dec 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely recommend
Stayed 8 nights in Oct 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Alexander is a gem of a property, beautifully restored and well-maintained. Staff is extremely friendly and helpful. Generous American style breakfast. Highly recommend for anyone visiting Lucca.
Stayed 1 night in Oct 2024

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful and professional staff. Beautiful lobby area where a delicious breakfast is served. We stayed in the Tosca Room which has a balcony overlooking Lucca and the surrounding hills; very unique for inside the wall. We would love to come back again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff

Great staff, very helpful
Stayed 2 nights in Sep 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and staff.
Stayed 2 nights in Sep 2024

10/10 Excellent

Doug, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff pay extra special attention to detail. And every detail is and was appreciated. Highly recommended.
Stayed 2 nights in Sep 2024

10/10 Excellent

Brendan

Stayed 1 night in Aug 2024

10/10 Excellent

Constantine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! The rooms are big with a Tuscan Palazzo feel. Gabriel and his father are really helpful guiding you with restaurants and around the city. Good breakfast, gentleman serving in the morning is very nice. It was a lovely stay!
Stayed 3 nights in Aug 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Seyed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved Hotel Alexander

Perfectly charming and friendly, we had a lovely time at this well located and comfortable hotel in Lucca. Very helpful staff. It was very, very hot but our room was just cool enough. Would definitely come back.
Stayed 1 night in Aug 2024

8/10 Good

Mathew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic staff. Would highly recommend.
Stayed 2 nights in Aug 2024

10/10 Excellent

Susan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A family owned business and it showed! The staff were very courteous, helpful and friendly. Nothing was too much trouble. I would stay there again because of the staff! Breakfast great.
Stayed 1 night in Aug 2024

6/10 Okay

Sean, Marysville

Traveled with family
Liked: Cleanliness, staff & service
Getting to the hotel is tricky with luggage. The streets are very narrow and leaving your car overnight in a parking lot several blocks away is a little scary. The entire area of Lucca is very old, so it is no surprise that the hotel is older. However the rooms were air conditioned which we were very thankful for. The staff was amazing and the cook to order breakfast was a pleasant surprise.
Stayed 1 night in Aug 2024

10/10 Excellent

Susan L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem in Lucca

Beautiful hotel in a great location inside the walls of Lucca. We unloaded our car in front of the hotel with the gracious help of the staff, parking was close by and comfortable to get to. The rooms were clean, comfortable and we had a wonderful stay. Breakfast was delicious, scrambled eggs & bacon, kids had yummy pancakes and the service was amazing. We will return!
Stayed 1 night in Jul 2024

10/10 Excellent

Bolivar, Callao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palazzo Alexander has an excellent location for easy access to Lucca`s sights, and provides a comfortable, nicely elegant setting to its customers. The staff is welcoming, helpful and very friendly. Our room had plenty of light and space. We will be pleased to return.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and staff in a wonderful location!

Fantastic staff. Lovely breakfast available at good hours. The air-con unit in our room was quite loud but incredible! Great shower. Really comfortable bed and pillows. Located just inside the walls of Lucca, but away from the busy areas so really quiet. Short walk away is a drinking fountain where we topped up our water bottles each day. Worth noting that you can hear everything those in the rooms around (next to/above) are doing (showering, hairdryer, going to the toilet....) so if you are a light sleeper bring ear plugs! After we checked in during the early evening, we rested for a while before going out for dinner. When we returned the front door was locked and the lights at reception were off. A member of staff then came over and let us in. Turns out we were meant to leave our key at reception when going out but we had no idea! So they thought everyone was in bed as no missing keys... Never had to do this before (but then again can't remember the last time I had an actual room key and not card) and we weren't told when we checked in or when we went out (although the person on reception when we went out was busy so perhaps they would have mentioned it if they saw us leave). No curfew, they just lock the front door and turn off the lights if everyone is in bed but there is a night porter around if you need help/want to go out. So make sure you leave your key at reception!
Stayed 4 nights in Jul 2024

10/10 Excellent

Dan

Traveled with partner
Liked: Property conditions & facilities
So very quaint, and nicely appointed. The staff was so welcoming, and proud of the facility.
Stayed 1 night in Jul 2024

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perhaps one of the best decisions my wife and I made on our trip was staying at Palazzo Alexander. A family owned and operated hotel whose staff was friendly, accommodating, helpful, and kind. We wish we had booked a longer stay, and it is located in a very charming part of the old town of Lucca, very walkable to many restaurants, shopping, and attractions. Will for sure stay here again.
Stayed 2 nights in Jul 2024