Difficult to find the apartment residence (45 mms and got lost with GPS) , it is closed during 12 and 3 pm(??) . I got there at 12:15 pm wet from heavy rain and was so bummed when i realized I will have to walk the city’s for close to 3 hours before I could check in . Left the hotel residence at 8:20 pm for dîner and forgot My cell phone , Tried to get back into the hotel and hotel doors did not open . I had to call the emergency number to get a code to enter in a side wall box to get doors to open Has no idea and was not told ! That was stressful . And lately, there is no staff at nite . The plus is there is a public parking across the hotel free.
Zenitude Hôtel & Résidences Lorda places you within a 15-minute stroll of popular sights such as Basilica of the Immaculate Conception and Basilica of Our Lady of the Rosary. This 89-room, 4-star residence welcomes guests with in-room amenities like kitchenettes, refrigerators, and microwaves.
For your convenience, a buffet breakfast is served for a fee on weekdays from 8:00 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM.
The 89 soundproofed rooms feature kitchenettes with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 55-cm TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers. Electric kettles and free bottled water are other standard amenities. Housekeeping is available once per stay.
Zenitude Hôtel & Résidences Lorda features free WiFi in public areas, a terrace, and laundry facilities. There's free parking and an airport shuttle. A multilingual staff is on hand to assist with securing valuables, tours or tickets, and luggage storage. This smoke-free residence also has a TV in a common area.
Difficult to find the apartment residence (45 mms and got lost with GPS) , it is closed during 12 and 3 pm(??) . I got there at 12:15 pm wet from heavy rain and was so bummed when i realized I will have to walk the city’s for close to 3 hours before I could check in . Left the hotel residence at 8:20 pm for dîner and forgot My cell phone , Tried to get back into the hotel and hotel doors did not open . I had to call the emergency number to get a code to enter in a side wall box to get doors to open Has no idea and was not told ! That was stressful . And lately, there is no staff at nite . The plus is there is a public parking across the hotel free.
Dear "RobertS", Thank you for your precious feedback which help us to improve our facilities. We are really sorry to learn that you have had difficulties to find the residence. Our adress is written on Internet (Google) and on Orbitz too. We don't understand why your GPS got lost but we are glad you have found easily the free public parking. During low season, even more during the pandemic, schedules are restricted. These schedules are mentioned in your booking confirmation but also on Internet. As mentioned, for any early arrival or late arrival, you can use the emergency phone number so our team would be able to help you. We would have gave you the access code immediately. We are truly sorry for this situation. Despite the entrance difficulties, we hope that you have enjoyed your appartment and the city of Lourdes. We hope to have the chance to welcome you again and give you a true Zenitude experience ! Have a great day dear sir, Kindest Regards