Hotels in Los Alias

"Yes"

"Superior hotel far better than I could possibly have expected. With excellent staff, especially the very sweet ladies helping the karaoke along ( and other events like quiz night). There was one glaring exception: the night reception person (and yes, there is only one) who likes to argue at 5am in the morning and then blames me for arguing back. I asked for a second room card on the phone (I didn’t want to leave and find no one at the reception—an experience I’ve had before) and couldn’t find my room key in the room. He asked why and I explained that. He continued the discussion saying why don’t you just look for key, I got annoyed and said I’ve already looked for it for 15’ or so and it was clearly not visible (in some bag or pocket). He complained that I raised my voice at him (if I did it was ever so slightly). I said fine, was he going to give a second room key or not. He agreed after maybe a 5-10 minute argument. I went down and got it and of course a repeat of the same issue , with me denying that I raised my voice, he stating that I was calm in Spanish but raised my voice when I spoke English. Nice nuance to know. I am learning so much about myself when I travel. Because of that discussion, I forgot the reason I went down to the reception in the first place. So I went back to ask for borrowing scissors. He said for what? I said what does it matter.. to cut my hair or to cut a tag on my suitcase. He said no. He could not loan it to me for “security” reasons. No space.. "

"We booked this hotel planning to spend time around the pool as depicted. There was no pool as it is being rebuilt. There is no warning of this whatsoever in the hotel description. The staff at breakfast were not at all helpful when ordering or simply asking for basics like milk. Sorry but this isn’t a quality hotel. "