Quality Suites2.5 out of 5.0
Recent guest reviews
This hotel is most definitely ready for some updating. The furniture in the rooms is a bleached out pinkish white shade, very 80s. The carpet is beyond stained. That said, the room layout is nice with a separate bedroom with french doors and a nice vanity area leading into the bathroom. There was a fridge and a dining table in our room, this was convenient. The staff was also friendly and helpful. I was very impressed with their cancellation policy as we were there for a hockey tournament and allowed to check out before 11 am without having to pay for the second night (never had that before at a tournament!!!) They do need to take a look at the card reader at the very back door off the parking lot which is not working. Honestly, beyond basic here but with a winning cancellation policy!
We just stayed two nights over the past weekend. Our room was never cleaned on the day in between. The breakfast was so so. It was on the inexpensive side and that is what you get. Just a mediocre hotel.
These is not a real quality suits, expensive, old furniture, stinky and probably free company of bed bugs waiting for you. I do not recomend this to anyone. If you get lucky to find food for breakfast in the morning is just terible chices and nothing nirmal.
I will start off by saying that the staff were very friendly and personable. With the that said, there were some areas for improvement. 1) When I checked in, I told the clerk that I wished to pay by debit and he informed me that there was a $250 deposit. I paid the deposit but was concerned at the fact that there was no mention of a deposit on the website when I booked my room. As someone who has spent 8 years working night audit in the hotel industry, this was very concerning and could negatively impact the experience for your guests and even result in loss of business for the hotel. 2) I admit that I was only paying $76/nt plus tax so I wasn’t expecting Hilton style accommodations but I was expecting the room to be a little more modern but than it was. The room I stayed in during my first night had a big red stain in the middle of the floor which I believe should have been cause to put the room out of service until it has been properly cleaned. I found the decor to be very dated including an old school tube TV in the living room, the TV in the room on my first night had lines running through it and I couldn’t even watch it. The living room furniture was also very uncomfortable and barely usable. 3) The breakfast, while plentiful, was just not very good. 4) The prices of the snack items sold at the front desk are outrageous. I understand paying a premium for convenience and I don’t have a problem with that to a point but I think it was a little over done in this case. 5) While the wifi was very fast and reliable, I was a little concerned at the fact that the network was not secured with a password, I find this to be very concerning as a customer
1. Price - Excellent (B'fast, parking,wifi included) 2. Checkin Staff - Excellent 3. Room Assignment - Excellent 4. Room Amenities , Layout and Cleanliness - Excellent / Comfy 5. Breakfast and Eating are Staff - Excellent Continental (I hate when guests move furniture around, that's not your fault but its annoying) 6. Check out Staff - Excellent We enjoyed our short stay and will be back. Thank you for your great service.
Excellent price for the room. Paid an extra $6 to get a suit with a kitchenette. Couch was woren out and needs replaced and so does the carpet. Its stained any dirty looking. Great continental breakfast with the usual choices offered.
The hotel was fine being a two star and under $100USD per night. It was a very average and typical budget friendly hotel. Very typical for one night stays and hockey tournaments. The front desk help was friendly and accommodating. The cookies were a nice touch. We required new pillows due to stains which was taken care of immediately. The location was fine, close to the expressway, many chain stores and restaurants and downtown London about 6-7 minutes drive. The carpeting in the room was a disaster, slight musty smell and full of stains. The pillows were yellowed with stains and need replacing. Breakfast was not an advantage, very poor quality hot and cold foods. We chose to eat off site as very little looked appealing. Basically, good for the price and location, you definitely get what you pay for. The ash trays attached to the walls near the exterior doors were filled with butts, to the point of falling all over the cement below. The empty beer bottles near the entrance could have been taken care of. They were there at check in and at check out. Simple attempts at house cleaning need to be addressed to include room carpeting and bedding.
Hotel experience overall wasn't bad. Pros: Service from staff was good, checking in and out was fairly smooth. Not far from downtown or White Oaks Mall. There are lots of doors to exit into various areas of the parking lot, so you don't have to go all the way around. Suites themselves were clean. The main cons were: the rooms need renovations (stains on carpet, older fixures in bathroom, needs updated furniture), breakfast isn't anything special (muffins, cereal, juice/coffee) - need more variety and not much room to sit around and sit all together. The hotel is not realistic on the price to stay for what is offered.
My husband and I stayed overnight at the Quality suites the weekend of October 15, 2017. Check in and check out went fairly smooth. The young lady that checked us in was very pleasant. The suite had plenty of room and the bed was comfortable. The only complaint I have is the terrible condition of the carpeting. The halls were full of spots and stains and the carpeting in the suite was even worse.
My wife and I stayed for one night. Check-in was fast and efficient, room was clean and spacious. Breakfast was simple but good. The price was quite fair. There is nothing to complain about with this motel
- Free hot/cold buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- 24-hour business center
Located in Westminster within a short walk of White Oaks Mall, Quality Suites is within 2 miles (3 km) of Westminster Ponds. This hotel has 118 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. In central London, the hotel is also close to Parkwood Hospital and Earl Nichols Arena.
Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9 AM.
The 118 air-conditioned accommodations afford space to spread out with separate bedrooms and living rooms. Guests can expect 37-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Microwaves, refrigerators, and coffee makers are other standard amenities.
Quality Suites features free WiFi in public areas, a meeting room, and a 24-hour business center. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 344 reviews