Quality Suites2.5 out of 5.0
Recent guest reviews
Room very big separate bedroom with french doors 2 tv's great cable choices close to shopping and restaurants, had a nice breakfast bar staff friendly and helpful with one exception girl working breakfast Mon not very swift. Put food away over an hour early then didn't put it all back out and still put it away 10 min before the 10 am deadline. Otherwise everything great would definitely return and recomend
I always enjoy staying here. I particularly like the suite set up. It's nice having a totally separate sitting aea (doors close off the bedroom) as well as the kitchenette facilities. I appreciate having an electric kettle so that my tea is always steaming hot - and NOT coffee flavoured! Their included breakfast is more than adequate for my needs, and the staff are gracious and welcoming. I got a speical deal through a booking site, which made my two night stay an even bigger bonus than usual. I will be back!
I recently had a family medical emergency and had to travel to London. I ended up staying at the Quality Suites London and was very pleasantly surprised at the quality of the hotel. I booked based on the price of the hotel alone. I just needed a place to sleep for a few hours. When I arrived, check in was easy and pleasant. When I got to my room, I thought there must have been a mistake. The room was very large. It had a living area with desk, pullout couch and television. There was a kitchenette with toaster oven, microwave, coffee maker, mini fridge and sink. The bathroom was off the kitchenette and very large with a big tub and adjustable shower head. Then, through double doors was the bedroom with a king sized bed and television. The bedroom also had an entrance to the bathroom and a little dressing area. There were bathroom amenities and coffee in the room. The towels and sheets were clean. The bed was comfortable. When I got up in the morning, I went for the included breakfast and was again surprised at the very good quality and choices of the food. I paid $70 plus tax for my suite and I believe it was an excellent value. The staff were all friendly and helpful. I was very happy with all aspects of my stay. I wasn't planning on staying 2 nights, but things came up and I needed to stay again the next night. The front desk clerk remembered me from the night before and greeted me warmly. The second night I only booked a regular room, not a suite, and was upgraded free of charge for being a loyalty program member (which I had just become the day before with my reservation and was free). All in all a wonderful stay at an amazing price. Excellent work Quality Suites London!
A basic sure which gives you more room than an average hotel stay. Decent breakfast, though not a lot of hot selections. Surprisingly good coffee though! My only issue was the whole breakfast was offered on paper plates with plastic cutlery and that creates so much waste! Located in South London, right across from a major mall and near Los of restaurants, shopping, and entertainment spots.
Stayed here overnight for Saturday as I was able via a friend to get a room at a reduced rate. It was done on an online hotel booking site. This was not the point here but somewhat surprised to find out later on that a lot of the area hotels were booked. There were out of town guests staying in the London, Ontario for youth hockey game competitions. It is my experience with hotel rack rates are much higher during g special events. It appears I got very lucky here and wish to thank this hotel for doing this for me here. Overnight stay was uneventful and breakfast offered was satisfactory. Despite being a dated hotel my overall review is 4 out of 5 here. Thank you for a great stay here.
Carpets are disgustingly dirty.. obviously have not been cleaned in a while. Every time Id call the front desk no one would EVER answer. I had to call about 10 times before someone answered to make a reservation.. then when I came to check in no one was at the desk. I waited about 20min. Worst customer service ever.
It's true that this hotel could use some sprucing up, but that would be for aesthetics only. The hotel is clean, comfortable and reasonably priced. The staff are extremely friendly and helpful. Kudos to Shannon, she is a girl-wonder!
My husband and I stayed 1 night at this hotel. The room was a king suite and it was very comfortable at a very good price with a good breakfast too. It was very close to the mall etc.. Would definitely recommend!
The hotel is old and in need of a major update and renovation. Everything is old. Beds were clean but I had to put a bed sheet on the sofa so the kids could comfortably sit on them. Carpets were old and dirty. On a positive note, staff was very friendly. They serve breakfast. I didn't go but my husband and kids went and since I didn't hear any complaints must have been satisfactory. I understand how expensive hotel updates can be as I work with hotels and help them get financing for renovations, carpeting, furniture, TVs etc. Not an easy or cheap expense so I kind of sympathize with management for waiting so long to renovate.
This hotel is in desperate need of a good clean and update. Although it is a non-smoking hotel, we were greeted with a strong smoke smell upon entering the lobby. Thankfully the smell was only in the lobby and hallways, not in the room. While it is a suite and the rooms had ample space, the sofa bed was so dirty and the mattress was so thin, it would have been impossible to use it without waking up with some major back pain. So the 4 of us crammed ourselves into the 2 double beds. The mattresses on the beds were thin and uncomfortable, and the bedding had holes in it. Carpets were full of stains and obviously had not been thoroughly vacuumed for a while, evidenced by the dusty border on the carpet around the perimeter of the room. The bathroom was clean, but towels were fraying and our sink didn't drain properly. There was a portable air conditioner unit in our room that was vented to the outdoors through the window, meaning the window was open - which I thought was a bit of a safety issue (I prefer to leave the windows closed when at a hotel) I felt bad for the woman working the breakfast area as she was constantly running in all directions with people asking for things that had either run out or were not found- very understaffed for sure. Waffles made with the waffle iron got stuck and had to be ripped out of it using tongs, creating a messy pile of waffle bits on the plate. Don't be lured in by the price of the rooms - pay a little more and go somewhere else!!
Located in Westminster within a short walk of White Oaks Mall, Quality Suites is within 2 miles (3 km) of Westminster Ponds. This hotel has 118 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. In central London, the hotel is also close to Parkwood Hospital and Glen Cairn Arena.
Start your day off right with a free hot/cold buffet breakfast, served each morning from 6 AM to 9 AM.
The 118 air-conditioned accommodations afford space to spread out with separate bedrooms and living rooms. Guests can expect 37-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Microwaves, refrigerators, and coffee makers are other standard amenities.
Quality Suites features free WiFi in public areas, a meeting room, and a 24-hour business center. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 295 reviews