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Palms Hotel & Retreat By Palette London Romford

3.0 star property

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Photo gallery for Palms Hotel & Retreat By Palette London Romford

Bar (on property)
Accessible Double Room | Desk, soundproofing, iron/ironing board, free WiFi
Front of property
Bar (on property)
Spa

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Explore the area

View in a map
Southend Arterial Road, Hornchurch, England, RM11 3UJ
  • Place, Upminster Golf Club
    ‪3 min drive‬
  • Place, Whitelands Dog Walking Area
    ‪6 min drive‬
  • Place, O2 Arena
    ‪49 min drive‬
  • Airport, London (LCY-London City)
    ‪44 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Standard Double Room

7.6 out of 10
Good
(17 reviews)
  • Garden view
  • 142 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Accessible Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Accessible Double Room

  • Garden view
  • 144 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 167 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

Bridal Suite | View from room

Bridal Suite

  • Garden view
  • 166 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

  • Garden view
  • 142 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2

View all photos for Bridal Suite

Desk, soundproofing, iron/ironing board, free WiFi

Bridal Suite

  • Sleeps 2

View all photos for Executive Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

  • Sleeps 2

View all photos for Standard Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

View all photos for Accessible Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Accessible Double Room

  • Sleeps 2

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About the neighborhood

Hornchurch

Located in Emerson Park, Palms Hotel & Retreat By Palette London Romford is within a few miles (5 km) of sights such as Upminster Golf Club and Queen's Theatre. This 3-star hotel has 138 guestrooms and offers a full-service spa, free in-room WiFi, and free self parking.

What's nearby

  • Upminster Golf Club - 3 min drive - 2.1 miles
  • Whitelands Dog Walking Area - 6 min drive - 1.7 miles
  • ExCeL Exhibition Centre - 43 min drive - 18.4 miles
  • O2 Arena - 49 min drive - 20.2 miles

Getting around

  • Upminster Station - 4 min drive
  • Upminster Underground Station - 4 min drive
  • London City Airport (LCY) - 41 min drive

Restaurants

  • ‪Costa Coffee - ‬5 min drive
  • ‪The Ardleigh - ‬18 min walk
  • ‪The Hop Inn - ‬6 min drive
  • ‪Great Wall Chinese Takeaway - ‬6 min drive
  • ‪Number One - ‬6 min drive

About this property

Palms Hotel & Retreat By Palette London Romford

Guests of Palms Hotel & Retreat By Palette London Romford have access to a full-service spa, a nightclub, and meeting rooms. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for GBP 100 per person one-way. The front desk is staffed 24/7 to help with access to locker space, concierge services, and luggage storage. Other amenities at this spa hotel include conference space, a terrace, and laundry facilities.
32-inch TVs come with digital channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, hair dryers, and desks. Change of towels is available on request.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • A restaurant

Things to do

  • Full-service spa
  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: GBP 100 per person (one-way)
  • Airport shuttle fee per child: GBP 100 (one-way), (from 2 to 17 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Palms Hotel & Retreat By Palette London Romford Hotel
Palms Hotel & Retreat By Palette London Romford Hornchurch
Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Frequently asked questions

What is there to do within easy reach of Palms Hotel & Retreat By Palette London Romford?

This hotel is situated in Emerson Park, close to Upminster Golf Club, Queen's Theatre, and Romford Market. You'll also find Thorndon Country Park and Hornchurch Country Park within a short drive.

How much does it cost to stay at Palms Hotel & Retreat By Palette London Romford?

As of Mar 7, 2026, prices found for a 1-night stay for 2 adults at Palms Hotel & Retreat By Palette London Romford on Mar 15, 2026 start from $93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Palms Hotel & Retreat By Palette London Romford?

Yes, self parking is offered for free at the hotel.

Is a spa located at Palms Hotel & Retreat By Palette London Romford?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Palms Hotel & Retreat By Palette London Romford include a casino at the property?

No, Palms Hotel & Retreat By Palette London Romford doesn't have a casino.

Is there an indoor pool at Palms Hotel & Retreat By Palette London Romford?

No, there is no indoor pool at this hotel.

Is Palms Hotel & Retreat By Palette London Romford a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, a full-service spa, and a nightclub.

Does Palms Hotel & Retreat By Palette London Romford have a hot tub?

No, there isn't a spa tub at this hotel.

Does Palms Hotel & Retreat By Palette London Romford have a restaurant that serves breakfast?

No, Palms Hotel & Retreat By Palette London Romford doesn't have a restaurant that serves breakfast.

Does Palms Hotel & Retreat By Palette London Romford allow pets to stay free of charge?

No, pets aren't allowed at Palms Hotel & Retreat By Palette London Romford though service animals are welcome.

Does Palms Hotel & Retreat By Palette London Romford have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Palms Hotel & Retreat By Palette London Romford?

The closest major airport to Palms Hotel & Retreat By Palette London Romford is London City Airport (LCY), which is 21.4 mi away (41 minutes by car). Another top airport is London (SEN-Southend), which is located 21.3 mi away (38-minute drive).

Are there rooms with balconies that I can book at Palms Hotel & Retreat By Palette London Romford?

No, you won't find guestrooms with balconies at Palms Hotel & Retreat By Palette London Romford.

Palms Hotel & Retreat By Palette London Romford Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 57 out of 149 reviews
Rating 8 - Good. 31 out of 149 reviews
Rating 6 - Okay. 21 out of 149 reviews
Rating 4 - Poor. 8 out of 149 reviews
Rating 2 - Terrible. 32 out of 149 reviews

8.0/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Ceejay

Disliked: Staff & service
Clean room poor customer service rude staff and loud atmosphere if you like peace don’t come here
Stayed 1 night in Dec 2025

8/10 Good

PAUL

Stayed 1 night in Nov 2025

10/10 Excellent

Jon

Stayed 1 night in Nov 2025

10/10 Excellent

Akinduro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay at the palms. I stayed for four days for a wedding event that took place in the event center. The staff were warm and most especially Nicholas at the front office also the housekeeping team that came in every morning for the room cleaning. The entire team was helpful. The Palms is near Harold Wood station, where you get on the Elizabeth line to take you to Heathrow airport or connect other places in the UK. Amber cabs are available to take you to the train stations or anywhere you want to go. Overall, I had an amazing time and will definitely visit again.
Stayed 4 nights in Nov 2025

10/10 Excellent

Saiyedah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Katie

Business traveler
Liked: Cleanliness, property conditions & facilities
Always good to stay at palms and would highly recommend if your travelling on business it’s beside the a127 just off of the m25
Stayed 2 nights in Nov 2025

10/10 Excellent

Katie

Stayed 1 night in Nov 2025

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed a few times.. Clean, polite and great restaurant on site
Stayed 1 night in Nov 2025

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, polite staff and the restaurant Boka on site serves amazing food. Or they provide room service if you don’t fancy leaving the room.
Stayed 1 night in Nov 2025

6/10 Okay

Neil

Business traveler
Liked: Cleanliness, staff & service, amenities
Wifi was non existent. Consequently TV didn't offer any stable channels and had no phone signal so went to sleep earlier than was expecting to
Stayed 1 night in Nov 2025

8/10 Good

Yeboah, Accra

Stayed 10 nights in Nov 2025

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Friendly staff. Clean, comfortable spacious rooms, excellent restaurant.
Stayed 1 night in Nov 2025

10/10 Excellent

Dylan

Stayed 3 nights in Nov 2025

10/10 Excellent

Ajay

Stayed 1 night in Nov 2025

8/10 Good

Paul

Stayed 1 night in Nov 2025

6/10 Okay

Kurian

Stayed 1 night in Oct 2025

2/10 Terrible

Andrew

Business traveler
Disliked: Cleanliness, staff & service, amenities
Room next door parted all night and kept me awake, refused breakfast in the morning but booking said included. Will not go back.
Stayed 1 night in Oct 2025

8/10 Good

Xara

Stayed 2 nights in Oct 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Renee

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was ok quite small considering the money you pay
Stayed 2 nights in Oct 2025

8/10 Good

Jacqueline

Stayed 1 night in Oct 2025

6/10 Okay

Chidinma

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
No fridge, no heating, no intercom to contact front desk , i was calling for room service no response
Stayed 1 night in Oct 2025

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the money

Very helpful and friendly team. Room larger than expected. Bed was king size rather than a double and very comfortable. Bathroom very clean. Parking available. Overall excellent value. On the negative side, the Wifi is awful but it is being upgraded. And the reception for my.mobile was hit and miss.
Stayed 2 nights in Oct 2025

10/10 Excellent

Clare

Stayed 1 night in Sep 2025

10/10 Excellent

James

Stayed 1 night in Oct 2025