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Palms Hotel & Retreat By Palette LondonĀ Romford

3.0 star property
Hotel in Hornchurch with a full-service spa and a nightclub

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Photo gallery for Palms Hotel & Retreat By Palette LondonĀ Romford

Bar (on property)
Front of property
Desk, soundproofing, iron/ironing board, free WiFi
Spa
Bar (on property)

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Air conditioning
  • Spa
  • Breakfast available
  • 24/7 front desk

Explore the area

View in a map
Southend Arterial Road, Hornchurch, England, RM11 3UJ
  • Place, Whitelands Dog Walking Area
    ā€Ŗ4 min driveā€¬
  • Place, Upminster Golf Club
    ā€Ŗ5 min driveā€¬
  • Place, O2 Arena
    ā€Ŗ41 min driveā€¬
  • Airport, London (LCY-London City)
    ā€Ŗ37 min driveā€¬

Room options

View all photos for Standard Double Room

Standard Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • 142 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Accessible Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Accessible Double Room

  • 144 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

  • 167 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

Bridal Suite | Desk, soundproofing, iron/ironing board, free WiFi

Bridal Suite

  • 166 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

  • 142 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2

View all photos for Bridal Suite

Desk, soundproofing, iron/ironing board, free WiFi

Bridal Suite

  • Sleeps 2

View all photos for Executive Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

  • Sleeps 2

View all photos for Standard Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

View all photos for Accessible Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Accessible Double Room

  • Sleeps 2

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About the neighborhood

Hornchurch

Located in Emerson Park, Palms Hotel & Retreat By Palette LondonĀ Romford is within a few miles (5 km) of sights such as Upminster Golf Club and Upminster Windmill. This 3-star hotel has 138 guestrooms and offers a full-service spa, free in-room WiFi, and free self parking.

What's nearby

  • Whitelands Dog Walking Area - 4 min drive - 1.1 miles
  • Upminster Golf Club - 5 min drive - 2.5 miles
  • ExCeL Exhibition Centre - 36 min drive - 19.0 miles
  • O2 Arena - 41 min drive - 20.8 miles
  • Tower Bridge - 51 min drive - 33.9 miles

Getting around

  • Upminster Station - 4 min drive
  • Upminster Underground Station - 4 min drive
  • London City Airport (LCY) - 41 min drive

Restaurants

  • ā€ŖThe New Garden Cafe - ā€¬6 min drive
  • ā€ŖThe Ardleigh - ā€¬18 min walk
  • ā€ŖCosta Coffee - ā€¬5 min drive
  • ā€ŖMcDonald's - ā€¬17 min walk
  • ā€ŖThe Hub - ā€¬17 min walk

About this property

Palms Hotel & Retreat By Palette LondonĀ Romford

Hotel in Hornchurch with a full-service spa and a nightclub
Guests of Palms Hotel & Retreat By Palette LondonĀ Romford have access to a full-service spa, a nightclub, and meeting rooms. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for GBP 100 per person one-way. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include conference space, a terrace, and laundry facilities.
32-inch TVs come with digital channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, hair dryers, and desks. Change of towels is available on request.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.

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  • Air conditioning
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Dec 22 - Dec 23
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.99 for adults and GBP 12.99 for children
  • A restaurant

Things to do

  • Full-service spa
  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 12.99 for adults and GBP 12.99 for children
  • Airport shuttle fee: GBP 100 per person (one-way)
  • Airport shuttle fee per child: GBP 100 (one-way), (from 2 to 17 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PMā€”-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Palms Hotel & Retreat By Palette LondonĀ Romford Hotel
Palms Hotel & Retreat By Palette LondonĀ Romford Hornchurch
Palms Hotel & Retreat By Palette LondonĀ Romford Hotel Hornchurch

Frequently asked questions

What is there to do within easy reach of Palms Hotel & Retreat By Palette LondonĀ Romford?

This hotel is situated in Emerson Park, close to Romford Market, Victoria Road Stadium, and Upminster Golf Club. Upminster Windmill is also within a driving distance of 2.8 mi.

Is there parking available at Palms Hotel & Retreat By Palette LondonĀ Romford?

Yes, self parking is offered for free at the hotel.

Is a spa located at Palms Hotel & Retreat By Palette LondonĀ Romford?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Palms Hotel & Retreat By Palette LondonĀ Romford include a casino at the property?

No, Palms Hotel & Retreat By Palette LondonĀ Romford doesn't have a casino.

Is there an indoor pool at Palms Hotel & Retreat By Palette LondonĀ Romford?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Palms Hotel & Retreat By Palette LondonĀ Romford?

There are plenty of amenities for couples at this hotel, including a restaurant, a full-service spa, and a nightclub.

Does Palms Hotel & Retreat By Palette LondonĀ Romford have a hot tub?

No, this hotel doesn't have a spa tub.

Does Palms Hotel & Retreat By Palette LondonĀ Romford have a restaurant that serves breakfast?

Yes, Palms Hotel & Retreat By Palette LondonĀ Romford serves a full breakfast each morning for a surcharge from its restaurant.

Does Palms Hotel & Retreat By Palette LondonĀ Romford allow pets to stay free of charge?

No, pets aren't allowed at Palms Hotel & Retreat By Palette LondonĀ Romford though service animals are welcome.

Are there connecting rooms at Palms Hotel & Retreat By Palette LondonĀ Romford?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Palms Hotel & Retreat By Palette LondonĀ Romford?

The closest major airport to Palms Hotel & Retreat By Palette LondonĀ Romford is London City Airport (LCY), which is 21.5 mi away (41 minutes by car). Another top airport is London (SEN-Southend), which is located 21.3 mi away (36-minute drive).

Can I book a room with a balcony at Palms Hotel & Retreat By Palette LondonĀ Romford?

No, you won't find guestrooms with balconies at Palms Hotel & Retreat By Palette LondonĀ Romford.

Palms Hotel & Retreat By Palette LondonĀ Romford Reviews

Reviews

6.8
Rating 10 - Excellent. 36 out of 108 reviews
Rating 8 - Good. 23 out of 108 reviews
Rating 6 - Okay. 19 out of 108 reviews
Rating 4 - Poor. 5 out of 108 reviews
Rating 2 - Terrible. 25 out of 108 reviews

8.0/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Inez

Everything was ok except the doors in the corridor when you open them make the loudest noise when they close and keep you awake all night long ..
Stayed 1 night in Aug 2025

2/10 Terrible

Hayley

Disliked: Amenities
I didnā€™t feel welcome
Stayed 2 nights in Aug 2025

2/10 Terrible

Ian

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2025

8/10 Good

Tom

Disliked: Property conditions & facilities
The main bar was out of use as they had a private function on
Stayed 1 night in Aug 2025

10/10 Excellent

Katie

Liked: Staff & service, amenities, property conditions & facilities
Very clean and good service
Stayed 1 night in Aug 2025

8/10 Good

Summer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, staff friendly snd professional. Would definitely stay again abd recommend the hotel to others
Stayed 1 night in Aug 2025

10/10 Excellent

Rajinder

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Cedric

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The place was very noisy. The cleaning will start knocking your door at 9 or 10am not knowing if youā€™ve slept late,
Stayed 3 nights in Aug 2025

6/10 Okay

Cedric

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staffs where good but the standard was not what I was expected to be honest.
Stayed 1 night in Aug 2025

6/10 Okay

Craig

Business traveler
Stayed 3 nights in Aug 2025

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly, room spacious and clean, bar area very nice. Breakfast although a good selection was poor. I asked for 1 poached egg on a toasted muffin first one was more like a hard boiled egg so sent this back, second one not much better.
Stayed 1 night in Aug 2025

6/10 Okay

Elaine

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Julie

Disliked: Staff & service

No sound proofing

Stayed 1 night in Aug 2025

10/10 Excellent

Chloe

Stayed 1 night in Aug 2025

2/10 Terrible

joanna

Stayed 1 night in Jul 2025

8/10 Good

Lauren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Shine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jul 2025

8/10 Good

Ben

Stayed 1 night in Jul 2025

10/10 Excellent

Shenice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Darren

Disliked: Cleanliness
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort
This was definitely the worst stay ever at a hotel. On the 1st night, we got a huge smell of cannabis being smoked in one of the adjacent rooms on the 1st floor. On the 2nd night we were kept awake by the guests staying in the room next door. I rang the Hotel Reception and he came up and pleaded with them to keep the noise down. This went on from 11:30 - 3am! The worrying thing was that the Hotel Staff member said that it was the neighbour next door who complained. At this point, my wife was deeply upset and worried what would happen next! As for parking, it was shocking in that the car park was filled with vans all parked in a haphazard manner. Surely common sense and anyone with a sense of decency will park appropriately. This was flagged with the Hotel Reception and his advice was to park in a dark spill out area. This is clearly a hotel that attracts a certain type of guest.
Stayed 2 nights in Jul 2025

8/10 Good

Sikander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and renovated (building work is still going on in hotel grounds). Free parking. It has a ground floor and first floor but doesnā€™t have a lift (we did not have heavy suitcases so no problem for us). The only thing to highlight is that there is no room AC or central air conditioning. So staying in summer months when outside temperature is hot can be uncomfortable. Bed was queen size and comfortable, room was spacious and clean.
Stayed 1 night in Jul 2025

8/10 Good

Rachel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025